Today I came in to have my glasses adjusted. Waited about 10 minutes. No problem. The employee…read morecalled me to her desk, and saw my glasses in deed needed adjusting. A few minutes later she came back and said I have some bad news... ok she's kidding with me. Nope she wasn't. She broke my frames in half. During an adjustment? Really? She stated she'd have new frames within the week. I leave on vacation in two days. She then said she'd try to get them there sooner. Ok so now how do I get home? I don't live very far away but I can't see without them much less drive the vehicle I came in. So now what? Nobody offered any advice to me as to what to do next. I then asked the girl at the front desk if I can have the pieces so I can hold one lens up to my eye to see my way home. she said she'd ask. The front desk girl came back to ask if it was ok to tape them together temporarily I said ok. Another twenty minutes go by and no taped glasses. So again I asked the girl at the desk how long it was going to take. The response was "I don't know I don't work back there, but I'll see". The girl at the desk then returned my broken glasses to me taped together with scotch tape. Really? Twenty minutes to stick them together with scotch tape? Did I mention that the girl who broke my glasses never talked to me personally again? Nor did anyone apologize for their actions? I bought this pair of glasses from them, maybe they'll replace the frames they broke, but I will never use this facility again! I'm rating them a 1 because a 0 wasn't available.

Loved this clinic when Dr. Julia Edwards was there. However, she retired and so I tried a…read moredifferent doctor. Not great bedside manner from Stephanie McCaig. More importantly, I question their billing practices. I was advised during my appointment that if insurance didn't pay for their "Funds Photograpy" then I would be billed $39. However, I received a bill for $65.47. It's not a lot of money but when I asked their billing department to adjust, they refused. Horrible billing manager. Beware, and get in writing what they are going to charge for their services. I question their ethics.

My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

My husband and I were looking for an optometrist in our new town because it's been a while since we…read morehad our eyes checked. I found Wright Vision Care online, looked at the reviews, and took a shot. So glad that I did! The staff is absolutely friendly and they are knowledgeable! They have an option for checking your eyes without dilation. They gave excellent recommendations for new glasses and even fixed problems with my then-current glasses, which I did not get from there. And they called a week after I picked up my new glasses to make sure everything was still working well. So glad that we are now patients of this terrific place!

Excellent service and experience all around. The lady who assisted me was very knowledgeable and…read moreable to help with some difficult repairs and replacements. I would recommend their services to anyone who has any optical needs.

Fantastic team all around! If you're lucky enough, you'll have access to furry cuddles and play…read moretime with the resident pups.

I agree with previous reviews. Getting billing/pricing up front…read more Dr. Trevor was awesome and comprehensive but this is no longer his practice and any mis-conception or hope that future services would resemble anything like Dr. Trevor is a pipe dream. This is just a shadow of once was such a great vision office. The billing department is plain rude and I don't see any reason to come back to this place. Get ready for frivolous insurance billing that will leave you scratching your head.

From the owner: Since 2022, EYE Wisconsin has served as a dedicated and caring provider of quality vision services…read moreto Waterford and the surrounding communities. As a patient, you can expect friendly and attentive care from our experienced team of eye care professionals. We leverage advanced diagnostic technology to provide modern eye care services, including comprehensive eye exams, vision correction, and more. Book your appointment with us today!

All went well got in on short notice staff and Dr. were great…read moreThanks again for your help

I switched here after several years of not feeling great about the eye doctor that I was going to…read more Overall I feel like their staff are friendly and the service is good. I don't buy my contacts there because they're almost double the price of what I can buy them for at Costco. They will give you a printed prescription if you ask. My insurance now covers the $35 for the imaging of the back of my eye but even before it was covered it was well worth the $35 to not have half a day where I cannot see because I had my pupils dilated. I'm taking off a star because of a couple issues. I brought my glasses in to have the prescription read last year and it was never entered into my chart I was then told I would need to make an appointment to bring them in for a second time to have them read. It's really inconvenient to have to take off time from work for a mistake they made as they're not open on Saturdays. The second issue being that the eye doctor seemed really annoyed with me that I haven't gotten the new glasses she wants me to get. I have had the same glasses for about 10 years and don't feel I am having issues with seeing out of them--in fact I still wear them instead of my contacts if I am doing up close work like embroidery. When I asked if the new prescription was much different than the glasses I already have they were unable to tell me since they read and then didn't enter the prescription. They asked if I brought my glasses with me--why would I when I brought them last year? They also seemed annoyed that I am not wearing readers when I use the computer which I explained was because they give me a headache. I was told to use a lower power, which would only be available somewhere online, and should hold the lens up to light to see if they look distorted--hard to do when buying online. I decided not to explain that I had tried a couple different strengths and found they all gave me a headache. Just didn't sit super well with me to feel like I'm trying to explain I'm seeing well and I'm being told I just need to buy the new glasses and I have to wear readers. My parents had a similar feeling about their eye visits with the same eye doctor. I'll give them another shot but after that I'll ask to see someone else.

I love the staff and unique service of vision therapy provided here. They are ahead of the curve in…read moreinnovative eye treatments for blurred vision, double vision, skipping words, and more. If you or someone you love is struggling to read, learn or do their job due to potential vision issues, let them rule some things out.

From the owner: Comprehensive vision evaluations and treatment for:…read more-Learning-Related Vision Problems -Visual Stress from Reading and Computers, Eye Strain, Headaches & Motion Sickness -Amblyopia, Diplopia and Strabismus -Traumatic Brain Injury (TBI) -Stroke -Developmental Delays -Autism Spectrum Disorders -Sports Vision Improvement

Dr Nelson is very thorough and personable. Does extra testing as needed. I am pretty bad vision,…read moreplus all eye parts getting older. Nice staff. Woman who helped me select frames is sweet but honest....thanks!

As a very proactive optometrist, you can immediately tell that Dr. Nelson is dedicated to making…read moresure that your eyes are healthy and that you are given all the information that you need to make the appropriate decisions about your care. It also helps that he's a super-friendly guy with a very easy going manner. And don't forget to take your fish oil and wear your sunglasses!

Upfront staff and assistants are cordial and responsive…read more I arrived earlier than my appointment hoping to be seen sooner so I can drive back before the weather gets worse. Well, I was taken back and given the intake exams/screening and was told the doctor would be with me shortly. Last, pursuing the frames was called back for her screening. Then, when she walks out the Doctor immediately called for Yoshi and she's taken back to complete the full eye exam. I'm left waiting when I could have went back and been finalized before she ever commenced. With that, I won't bother utilizing Shopko again. I usually plan for Labor Day weekend and complete all appointments while visiting family as I'm out of state now. Well, I'll just find someone local for 2026. This was wholly inefficient. And, the kicker: per the staff they didn't usually get people to show up on time let alone early. Well, this was the gold star treatment of just sit and wait versus expeditiously moving things along. 223p Yoshi is out. 226p he brings out Yoshi's script. 234p I'm called. To get the most out of this location... You may do best to book any appointment and arrive late to be seen on time or timely. As my scheduled time has passed and I haven't been called back yet by the actual doctor. The progeny exclaimed: Shopko has never taken an hour and this was more than an hour. Ultimately, It could be 2.5 stars since he gave extra samples but I'm good on not returning given How today went.

I couldn't be happier with the opticians at this Shopko store. This is a newer location in…read moreFitchburg, but I'd go back to these pro's in a heartbeat! They went above and beyond my expectations in every way. I'd give them a 10 star if I could!!! Lance Engdahl, O.D. Gave me the best eye exam I've had, and I've had a LOT. I learned from his experience and knowledge. Great guy! He travels the Madison area. So he may not always be at your store all the time. Thank you all and I'll be back soon!!! ;)