My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

My husband and I were looking for an optometrist in our new town because it's been a while since we…read morehad our eyes checked. I found Wright Vision Care online, looked at the reviews, and took a shot. So glad that I did! The staff is absolutely friendly and they are knowledgeable! They have an option for checking your eyes without dilation. They gave excellent recommendations for new glasses and even fixed problems with my then-current glasses, which I did not get from there. And they called a week after I picked up my new glasses to make sure everything was still working well. So glad that we are now patients of this terrific place!

My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

Will never go back. The Male tech there was insulting rudee and unprofessional. I waited 30…read moreminutes and the chair I was in was filthy dirty. Also they are making senior patients ho to the Main street building, isn't that discrimination??? Got up and left

Best place to go to get the frames you want. They work with you to find what you need.read more

Dr. Baldwin and his staff at Baldwin Eye Care provided the most comprehensive eye exams for myself…read moreand my husband that we have ever had. The thoroughness and the detailed examinations at every step of the way gave us valuable information about the health of our eyes and what to watch for as we age. Thanks to all of them for a great experience!

My experience was phenomenal here! I went for a contacts lens exam and ended up purchasing glasses…read moretoo! My glasses tend to be pretty expensive, I always ask how much they'll be and then walk away saying maybe next time. This time, they ended up being less than half as much as I expected and I found beautiful, so perfect frames too! Dr. Heier and staff were excellent; patient, helpful, attentive and very knowledgeable.

I came in to order new lenses for my Ray Ban sunglasses because the glasses had fallen off my head…read moreand the lenses shattered. That experience was fine, the salesperson ordered me new lenses and told me in about a week I would get a call stating that they had arrived and to come in so the employee could replace them for me. I waited around two weeks and didn't recieve a phone call or email or anything, so I finally went back into the location and asked about the lenses. They had arrived and had been sitting in the back room. No biggie I guess. I then waited around half an hour while the salesperson tried to get the lenses in, only for him to tell me he'd ordered the wrong size and they were too small for the frame. He assured me he would order the correct pair, and it would only take about another week to arrive. He once again told me he would call me to let me know when the new lenses arrived. I waited over another two weeks and had not heard anything. I called the store, only to be greeted by the same employee who sounded frantic when he realized he had not ordered my lenses. He told me they hadn't arrived yet and would let me know when they have. I'm over two months into this whole process and still don't have lenses to fit my frames. The employees at this location don't know what they're doing, and do not do their job correctly. Just save yourself the time and money and go somewhere else.

The arm came off my Ray Bans so I needed a replacement screw. I came here to see if they could help…read moreand they repaired them right away for no charge!

Horrible customer service. They don't know how to bill and didn't use my I surance. Dilation drops…read morehurt and I could barely see from 11am to 8:45pm. Dr could care less and I was herded in like another number.

Ordered my varilux lenses on April 3rd. When received Shopko said one lense is was broken. They…read morereordered evidently not on a rush or priority level. As of today May 11th I still have no glasses. During this time my husband passed and I had no glasses. Needed help reading the funeral home contract. Couldn't make out some of the cards. Wasn't offered a temporary pair. The people are nice but management won't help you if you have a problem. Would not recommend. Be aware. $600 dollars out still nothing. Lynn Muttini

I don't remember the name but a taller white male with glasses was working yesterday (9/6) while we…read morecame in to see if we could get an appointment. Everything was normal he wasn't too rude or too nice and before we left he said see you tomorrow at 10:40. Fast foward to the next day at 10:40 we arrive and there's an issue where that gentlemen put us in the system for like a week or 2 later and at 11:40... very rude and HIGHLY unprofessional and now they tried to reschedule me for 11 today but "the systems were down" and couldn't reschedule me.. this place is unbelievable.

Long read but worth your time!! My most recent visit (I've…read morebeen there 8 or 9 times) to Essential Family Vision was for an appointment with Dr. Eakin. Since I had been there before and had had good experiences, I was expecting this appointment to be the same level of care. I arrived a few minutes early and was finishing an ice cream cone (I had a MD appointment before this and needed something to tide me over), I checked in and had barely sat down and they were ready for me. She saw that I was finishing my cone and said go ahead and finish and she would see me when I'm ready. I tried to tell her that I didn't need to finish it, but she insisted that it was fine and again said "I will see you when you are ready, just come on in when you're done". I quickly finished and went to the appointed room. I apologized for keeping her waiting, told her why I came in with the cone and thanked her for her patience. My appointment began with the health history update and any questions or concerns I had for the Doctor. We then went to the exam room and did the preliminary screening. I was having a bit of trouble with it since I had the worst headache (close to migraine level), I apologized and we worked our way through the screening. We finished and I apologized again. She told me that it was not a problem and gave me her well wishes... All of this with a heartfelt smile and attitude!! Dr. Eakin came floating into the room and was just as happy and chipper as a lark. This is normal for her... her smile and upbeat attitude are contagious (Don't go see her if you don't like happy people... You know who you are!!). Dr. Eakin did my exam and was also very patient with me. She addressed my questions and concerns knowledgably and without having to reference back to my chart to answer them. With everything completed Dr. Eakin walked me to the lobby and introduced me to the girl who was going to help me with my glasses selection. Dr. Eakin also offered me her well wishes for the healing of my headache. The last and hardest step... picking out frames!! If you knew me, you would know that this is something that would aggravate even the calmest and nicest of people. You guessed it... no problems here. She helped me pick out some frames and even enlisted the help of one of the receptionists for a second opinion. Another excellent member of this great team. By this time I was feeling and apparently looking pretty rough. Glasses ordered, bill taken care of, I was ready to go but not before she gave me her well wishes and hoped that I would be able to get some rest. I walked out feeling miserable went home and headed for my bed. Not giving one thought about how my appointment went. It was just an eye exam after all. It wasn't until now that I realized what a great appointment I had. From start to finish everyone was so nice, cheerful and thoughtful. I have never been to an appointment that was so smoothly completed. I have worked in Dental offices for 30 years and know what it takes for a patient to have a great appointment. You have to have a great team. Dr. Eakin and Dr. Edwards have done exactly that at Essential Family Vision... They are an awesome team!! Sorry for being so long winded but I thought this needed to be shared...

There is no one with such a gentle spirit, a warm bedside manner and love for her chosen profession…read morein all of Optometry. Caring, compassionate, diligent, educational and friendly, Trixie takes the time to give individual care. She takes time to show her patience what is wrong, with her eye model, she gives them all the options and explains the details and the outcomes for each choice. She tells you the facts and show genuine interest and understanding with all of her patience.

I would only get our families glasses here! My daughter broke her glasses and they replaced them…read moreat no charge! They fit them perfectly to her face and do adjustments or cleaning when needed!

I would give this place six stars if I could. I've been wearing glasses since 4th grade (contacts…read moresince 8th), and in that time I've purchased numerous frames. Some more flattering than others (giant pink frames in high school, cough cough). I've gone to DDD Optical for the last two frames. I went to the Park Street location about seven years ago and got some very nice dark-green cateyes (subtle cateyes, good for everyday). I finally got sick of them and got some lovely new frames (will try to attach a picture, can't guarantee anything). Between picking out the frames and then picking them up, I dealt with four different employees. All were really nice and super-easy to work with. They use trained optical technicians. You walk in, they take a couple of seconds to visualize your face shape (or something) and then grab a handful of frames that might work. You narrow it down until you find The Perfect Ones. It's all very cool. In my experience, they know what they are doing, and they genuinely care. They want you to like your glasses and look good in them almost as much as you do. I don't normally write such gushy reviews, but I think this place is tops. I guess the new thing is to buy cheap frames online, but I think glasses (especially if you wear them every single day) are worth more time and money than just uploading a picture of your face and sending it along.