I'm so happy!!! I bought some Versace sunglasses a while back and well... it kind of fell apart on…read moreme. I was so embarrassed to wear them so I bought Coach sunglasses instead and forgot all about my Versace sunglasses until today! I left my sunglasses @ home and for having brown eyes, it's totally sensitive to bright light... which, from what I understand, is a bit strange. Anyway, I call the Johnson Creek store where I purchased my frames from and spoke with Kyle (I believe) from the Johnson Creek store and he was so nice and helpful. He told me the regional manager said I would be able to exchange my glasses for new ones and even called the Madison location to see if they had the same pair because Johnson Creek was a hike for me. So, here I am, at this West Towne location picking up my new sunglasses. I'm so happy. They're so awesome. Really good customer service y'all!!!

Fantastic customer service. I had an issue with one of my sunglasses becoming loose (purchased…read moreafter the 1 year warranty). I spoke to Dillon, who graciously helped me fix it for free. It is rare to find a worker eager to fix sunglasses. He found that one of the small screws on the sunglasses was not only loose, but rusted. He was able to find a new screw and fix the sunglasses in less than 20 minutes. So, thank you Dillon for making my sunglasses as good as new!

One of the benefit of having a brick and mortar version of a favored online store is that you can…read morereturn the items you don't want right away instead of sending it back, or exchange it for the item you want. Today I was "helped" by Brett. I was trying to return a hoodie that didn't fit. Everything was pretty procedural at first. Then the hiccup came where the was an issue with the return because he had thought we heavily used the hoodie, which we didn't. The only thing we did was put it on inside the house and set it down on the carpet afterwards. He was lecturing me on the fact that he cannot accept the return due to this cosmetic flaw. I informed him this, to which he replied that he can't resell something that's been worn in the store. I told him that we had been long patrons of the band and how we owned dozens of Oakley sunglasses and never had an issue with returning a product that we tried on and did not like. He finally gave in by saying that I had interrupted him as he was not able to compete his lecture that he be making an exception in this case. At the end I feel that he was over compensating for his lack of knowledge and general awareness of customer service by saving face and acting as if he was planning to let me return the merchandise after all. Next time, I'll stick to shipping my returns back instead of being hassled by a self-righteous, myopic store clerk.

This is a decent Oakley store. They make custom glasses and prescriptions. I've been here a few…read moretimes and they have a great variety of glasses some nice dry fit polo shirts and bags. Service is always great.

I really like the doctors here. We get great exams, and a prescription printed for us to take when…read morewe're done (some places don't like doing that). I've been here before for other "eye care", and have received excellent care. We don't get our glasses here. Their frames are a bit pricey for our taste. If you're into fancy name brands, you'll be happy. But they don't look down on me for taking that business elsewhere, which is nice. The online appointment system is messed up. For one thing, you feel like you're going to grab a time slot, but it really wants you to pick the best 3 slots for you, and they'll get back to you. I did that, but when they got back to me, they didn't have anything for a few weeks after what I had selected. They told me that the online booking system was inaccurate - they should probably just ditch that and put up a phone number (or, better yet, fix it). That all being said, I'll still get my eye care here - but they could improve some things.

Staff were friendly and curtious. I ended up purchasing a new pair of glasses and was told that I…read moreshould come back before the one year warranty runs out for new lenses, if they are at all scratched.

I first met Maggy and Arlene last year when we went to get my son a tux for prom. We felt so…read morewelcome the minute we walked in. The made everything so easy that I decided to come back to check out their selection of wedding dresses. Again, they are both extremely pleasant women to work with. Thru my visits with Maggy and Arlene, it almost feel like we became friends. My mom is hours away and has missed this part of the process with my wedding planning. I always walked away feeling like I got a little "mom love" from those two. I HIGHLY recommend you visit. It oozes the small town charm and the sincere friendliness that made the process quite easy. Thank you ladies from the bottom of my heart!!!

I wanted to get a head start on prom dress shopping and have heard great things about Moments to…read moreCherish bridals--needless to say I was not disappointed. Not only was the environment very welcoming but I received excellent customer service as well. Audrey helped me find dresses that fit my style and my size! I am shorter and more on the petite side and she made sure I was able to try dresses on in my size! They seriously have the best selection of prom that I have seen in Madison. I never would have thought to visit a bridal store for my prom dress but I'm so glad that I did! Overall an excellent experience.

We had a prescription to pick up and a line at these places is expected.. however we waited for…read moreover an hour out in our car in line, got to the window and they told us to come inside and my girlfriend is still waiting, in line again. We have been here for over two hours now. Ridiculous to say the least. F*** this place, go out of business if you cant hand someone a prescription within 2 hours.

Like most Walgreens locations, the Verona store is either understaffed or just plain slow! My…read morephysicians office left a message for a prescription refill at 10am, and when I called 3 hours later to confirm receipt, they said they had not received anything. I called my doctor back and was told that a message was left with the Verona Walgreens, and the doctor called the prescription in AGAIN. It is now nearly 4PM, and it took 15 minutes to find out if they were filling the prescription. Finally, they are, but there is no reason why a prescription refill should be SO-O-O-O difficult! I long for the days when we got our prescriptions at Target. We never had these problems. Unfortunately, our insurance will not allow us to use Target anymore and we are stuck with Walgreens. If I could move my prescriptions somewhere else, I would jump at the opportunity!

Front staff has terrible customer service. Encountered terrible service from multiple staff…read moremembers. Always being told "we will call you back" but never get a call back. Appointments are never on time. I will be moving my care elsewhere. Do not recommend.

My eye doctor was kind and very helpful. However, the staff at the counter took my insurance plan…read morecard and scanned it, I had my appointment, and then I was told they don't carry my insurance and I had to pay out of pocket. It was a very upsetting experience.

Given we keep our same pair for a long time(4y) we feel it's fine and even prudent to splurge on a…read moregood pair of glasses. We find the most stylish styles here! It's worth a trek to the West Side as we learned long ago to "follow the money" for a greater variety. Salespeople gave us our own time to pursue their selection and collections then offered an assist when only requested. See you in another 4y!

I absolutely love LensCrafters! I was able to exchange a pair of glasses that weren't exactly as I…read morehoped. They stand by their 30 day happiness guarantee. The staff is kind and professional. I was even able to ask for the frames that were in the store for people to try on because the ones that came weren't the same and I was told they may not be. Easy peasy switch to have the lenses put in the ones the store had! I have been using LensCrafters for years after trying a competitor that really messed up my order. I can count on getting exactly what I order at LensCrafters and they go above and beyond to make it right. They also don't mind if I stop in to get my glasses adjusted!

Rebecca, was wonderful , helpful, and professionally knowledgeable. Took her lots time with is. We…read morewill be back. Price was very fair

Very poor customer service at the East Washington Ave location. First, they had doctor scheduled…read moreon a Saturday but didn't realize until 2 days before appointment she wasn't in that day. Today, I went for my rescheduled appointment and due to traffic delays was 10 minutes late. No call from them, doctor had left because "she had things to do". And why didn't I call, their way of putting blame on me instead of apologizing. This tells me the doctor probably left 2 minutes or so after i didn't show, and if I would've been there ok, would have given me a very rushed appointment because "she had things to do". Canceling other family member appointments. ​

WOW. We stumbled upon Gardening Adventures while driving through Verona on the Friday prior to…read moreMemorial Day weekend. I am just beginning to put in perennial gardens around our house and I can guarantee that we will be coming back to these lovely ladies' gardens again and again. The prices are fantastic, the plants are gorgeous and healthy, and I love that you can see everything they sell beautifully displayed in their mature backyard gardens. Knowing that the wide variety of plants are hardy for our weather is also fantastic. Even better than that, this is a business that sprouted from two friends' love of gardening. We first stopped at Karen's gardens, where she sells mostly trees, shrubs, lilies and a variety of flowering plants. After some very helpful discussion about what we were looking for, she helped us decide to go with a couple of white pines and a Thuja Giant Arbor Vitae for screening. I also picked up the first of what will be many of their gorgeous day lilies. She then directed us to Sharon's garden for hostas and ground cover (she also has most of the grasses and some other flowering plants). Sharon walked us around her mature gardens and helped us chose flowering ground cover for a difficult location. We went with two types and we also picked up a Clematis and four types of hosta. They said their inventory had been hit pretty hard after their big sale on the weekend prior. I really look forward to seeing what things look like before that sale, because it seemed to me like they had TONS of plants to choose from. There's really not much more that I can ask for than to buy from local, knowledgeable people doing what they love. If you're at all interested in planting perennials in the Madison area and haven't checked out Gardening Adventures, you're missing out.

From the owner: $7and up/gallon perennials! I sell a large variety of…read moreperennials, daylilies, hosta, ornamental grasses, trees and shrubs. All plants are acclimated to Wisconsin weather before being sold I maintain an inventory of 3000 to 4000 plants. My ever changing inventory reflects my gardens needs of renewal and division. Most of the flowers and grasses are sold in one gallon, two gallon, and larger pots. In this economy my prices are more than competitive. Advice is always free!

Donna is amazing! I can not say enough good things about the flowers she did for our wedding. We…read morehad a different florist picked out who canceled on us last minute. If anyone has ever planned a wedding they know how stressful something like this can be. A friend of mine referred us and it went so smoothly from the first phone call on. She listened to what we wanted and everything was turned out so beautiful the day of. The crazy thing is we never met in person just by phone and email. She really does have an artistic eye for flower arrangements. Again thank you for making our big day amazing!

Donna did the flowers for our wedding a few years ago and she was AWESOME to work with from day…read moreone! She really listened to what I wanted and gave great suggestions for how to achieve it. Some of the flowers I originally wanted weren't in season but she had great ideas to get a similar look so it didn't matter- she was super helpful! She also was very willing to try new things for us (ours was the first wedding she did submerged hydrangeas for and it came out beautifully) and work with materials we brought her (crushed glass, candles, etc). We were also able to rent vases from her which cut costs considerably too. I can't recommend her enough!!