One of the benefit of having a brick and mortar version of a favored online store is that you can…read morereturn the items you don't want right away instead of sending it back, or exchange it for the item you want. Today I was "helped" by Brett. I was trying to return a hoodie that didn't fit. Everything was pretty procedural at first. Then the hiccup came where the was an issue with the return because he had thought we heavily used the hoodie, which we didn't. The only thing we did was put it on inside the house and set it down on the carpet afterwards. He was lecturing me on the fact that he cannot accept the return due to this cosmetic flaw. I informed him this, to which he replied that he can't resell something that's been worn in the store. I told him that we had been long patrons of the band and how we owned dozens of Oakley sunglasses and never had an issue with returning a product that we tried on and did not like. He finally gave in by saying that I had interrupted him as he was not able to compete his lecture that he be making an exception in this case. At the end I feel that he was over compensating for his lack of knowledge and general awareness of customer service by saving face and acting as if he was planning to let me return the merchandise after all. Next time, I'll stick to shipping my returns back instead of being hassled by a self-righteous, myopic store clerk.

This is a decent Oakley store. They make custom glasses and prescriptions. I've been here a few…read moretimes and they have a great variety of glasses some nice dry fit polo shirts and bags. Service is always great.

This is more of a review of Marmot than of Fontana Sports. I bought my first Marmot down jacket…read morehere, and it lasted almost twenty years before the zipper broke. It kept me so warm and toasty in the brutal upper Midwest winters. I discovered the Marmot brand here in the 1990s. Back in the 1990s, Patagonia was not considered as "technical" and as bougie as Marmot and The North Face. Arcteryx either didn't exist or was an obscure brand almost thirty years ago. Now, Patagonia and Arcteryx are off-the-charts insanely priced. Marmot and The North Face are considered "value" brands. In any case, I still buy Marmot; it's better quality and far better value than Patagonia because: 1. Higher down fill power and 2. Higher down fill weight I recently bought a 700-fill down parka from Marmot with 220 grams of down for far less money than a 600-fill down parka with 150 grams of down from Patagonia. I was cold in the Patagonia parka, and it was horribly expensive. I had to return. I also bought coats from Eddie Bauer and from L.L. Bean. Nowhere nearly as warm as Marmot. The Marmot down parka that I recently bought is called the Montreaux Coat, and I've yet to find a warmer coat at such a great price point. It hits my knee, although it's supposed to hit my calf, so that's a bit misleading on their website. It's closer to parka length than coat length. I like that when the zipper broke after almost twenty years of owning my first Marmot down jacket, I called Marmot's Customer Service, they sent me a shipping label, and they said that they would gladly repair the zipper for me, for free. When they couldn't repair the zipper, they just sent me a new Marmot down jacket. So, I wore that complimentary replacement jacket for another ten years before finally buying the Montreaux coat this year almost thirty years after buying my first Marmot down jacket from Fontana Sports.

i still miss the west side store! Every day!!!!! Wonderful store! Ski tuning was wonderful!read more

Their customer service was fantastic. I recently bought a sunglasses elsewhere which it was too big…read morefor me. I was in the area so decided to stop by to see if they could adjust it for me. Alia was willing to adjust it for me happily knowing I wasn't going to get charge (which I didn't know. I was willing to pay for it) Alia adjusted my sunglasses. It fits me perfectly now. I am very pleased with the result. Thank you so much again Alia! I highly recommend this place to anyone.

Once again I had a great experience at Ulla. My daughter and I had the pleasure of working with…read moreMargot. She was kind enough to adjust both of our glasses and they fit perfectly. She is such a delight. Thank you Margot.

This little shop has some cute gifts, jelly cats, and knick knack items. The employees were…read morefriendly and helpful. Some items were a little pricey but it's good if you're looking for something to give a friend and can't think of anything.

It's a cute gift shop, but overpriced and the owner is extremely tempestuous. Enter at your own…read morerisk!

This shop is cute and has a nice layout. The employees were very friendly and helpful. The…read moreselection here is really fun and has a lot of unique, vintage items that seem to be good quality. A lot of items felt a bit overpriced for the conditions they were in, but some things were definitely good deals.

Incredible service. The owner is extremely knowledgeable and willing to help you hunt for something…read morespecial in the thousands of items. Everything is very well curated and clean. Great pricing for the curation as well. The variety is phenomenal.

Our whole family have been going to Eyeopia for the last 7 years. Stella and Dr. Pete are…read moreexcellent at their craft and even better people. They will treat you like family and have always exceeded our expectations. I would not hesitate to recommend them.

As a first time shopper for eyeglasses, the Eyeopia team made me feel right at home and guided me…read morethrough the process so kindly and patiently. I am by no means a decisive person, and they helpfully supported me through frame selection, providing wonderful recommendations and making it such an empowering experience. Even though it took me a while to make my final selection, I never felt rushed along or pressured to make a decision. It felt like shopping with friends! It was great learning more about my vision needs and I love the new frames that I ordered. I truly never would've tried them on without the team's suggestion, and I'm so glad they did, because I adore the way they look and make me feel. Cannot recommend Eyeopia enough!

Rebecca, was wonderful , helpful, and professionally knowledgeable. Took her lots time with is. We…read morewill be back. Price was very fair

Very poor customer service at the East Washington Ave location. First, they had doctor scheduled…read moreon a Saturday but didn't realize until 2 days before appointment she wasn't in that day. Today, I went for my rescheduled appointment and due to traffic delays was 10 minutes late. No call from them, doctor had left because "she had things to do". And why didn't I call, their way of putting blame on me instead of apologizing. This tells me the doctor probably left 2 minutes or so after i didn't show, and if I would've been there ok, would have given me a very rushed appointment because "she had things to do". Canceling other family member appointments. ​

I really wanted to use Underground Printing for my small business (personal training) but was not…read moreleft with a great impression. I called a couple of weeks ago to set up and appointment to come in and look at apparel for screen printing. The person on the phone was very nice and seemed eager to help me. We set up an appointment on Wednesday 5/18/22 for me to come in at 11:30a. I received an email saying that he was excited to meet me and sent me a link to look at before hand. I showed up a few minutes early and was greeted by staff. I told them I was looking for Jay and had a meeting with him. They said that I could take a business card and that he had not been in all day and was not sure where he was. The staff was very friendly and was clearly embarrassed by the lack of communication on the business' end. I told him I would wait about 10 minutes and see if Jay showed up. I was super excited to look at options and even took off of work to come in. After 10 minutes, I was extremely frustrated. I looked at our email communication and sent an "I am here for our appointment" message. No response at all. I even called the number listed on the email address to see if I could get ahold of him. The number listed was the store number that I was already standing in. The sales person apologized and was very sincere. I walked around for awhile looking at apparel in the store but was very upset with being stood up for our meeting. It has been over a week and still no response. I was really hoping to use this location to screen print as I have heard great things from friends and family. I find it incredible unprofessional that no one has even reached out to apologize, let alone acknowledge that they missed our agreed time to meet.

We used UGP recently and everything was top notch! The…read morecustomer service was exceptional was well - Steve was great! I found the entire process from start to finish to be very smooth and easy! Will be using UGP again in the future!