Excellent service and experience all around. The lady who assisted me was very knowledgeable and…read moreable to help with some difficult repairs and replacements. I would recommend their services to anyone who has any optical needs.

Fantastic team all around! If you're lucky enough, you'll have access to furry cuddles and play…read moretime with the resident pups.

Lots of super fashionable frames to choose from and good customer service. They definitely have…read moresome more eclectic frames so maybe try something new and different. Location is right on State Street so glad I could support a local business here. Also, they will give you a good discount as they are not a VSP provider and you can still send in your receipt for insurance reimbursement . Overall good experience.

Wandering around town and decided to browse. The selection was great. The service friendly and…read moreknowledgeable. They had a great sense of style and what might look good on me. Who knew that they'd be so right?! 3 pairs later and they even transferred my RX and shipped the glasses to me. To my surprise, they even lined up the vision well! Next time I'm in town I'll surely stop in!

I discovered BrandonEyes through word of mouth and I had an incredibly positive experience, which…read morewill result in a continuation of my patronage. PRODUCT: First, their product selection is second to none. They have styles for anyone's taste - fun, practical, trendy, high fashion, you name it. As a result of their availability, I was able to find a pair of Ogi drill mounts that fit me wonderfully as well as a pair of polarized Kate Spade sunglasses (non-RX). CUSTOMER SERVICE: The optician that assisted me, Ben, has a natural talent for consultative sales. There was absolutely zero pressure involved and he helped me identify two products that genuinely fit my personality, appearance, and lifestyle. I was grateful that he was honest and as a result of his expertise I left with two pairs of eyewear that I can't wear enough. EYE EXAMS: I do not have experience with eye exams provided at Brandon Eyes. I usually purchase from an eyewear boutique in Milwaukee (which is where I live). My prescription from my original Doctor of Optometry was still current, but I wanted to try Brandon Eyes. Needless to say, my prescription was transferred (with no complications) to Brandon Eyes and I was able to buy eyewear. I suggest visiting Brandon Eyes for any eyewear need and ask for Ben, though I am confident that any of the employees will be able to help.

Went into Brandon eyes today and met with Dr. Brandon. He was really easy to talk to, does not push…read moreyou into anything you do not need, and genuinely cares about his pts. I was convinced I would need glasses, alas, I do not. After some detective work.. A set of eye drops has literally changed what I thought was a vision problem. My eyes feel amazing right now and I couldn't be happier.

I finally got a good prescription for my glasses thanks to Dr Andrew! The entire process was…read moreefficient and I was in and out quickly. Highly recommend!

Had a great experience here! From making the appointment to the checkout process, every step was…read moredone professionally and efficiently. The visit with Dr Andrew was great, he seems to really care about his patients and I never felt rushed. Super impressed with how well organized this place is.

I really like the doctors here. We get great exams, and a prescription printed for us to take when…read morewe're done (some places don't like doing that). I've been here before for other "eye care", and have received excellent care. We don't get our glasses here. Their frames are a bit pricey for our taste. If you're into fancy name brands, you'll be happy. But they don't look down on me for taking that business elsewhere, which is nice. The online appointment system is messed up. For one thing, you feel like you're going to grab a time slot, but it really wants you to pick the best 3 slots for you, and they'll get back to you. I did that, but when they got back to me, they didn't have anything for a few weeks after what I had selected. They told me that the online booking system was inaccurate - they should probably just ditch that and put up a phone number (or, better yet, fix it). That all being said, I'll still get my eye care here - but they could improve some things.

I called to make an appointment as a new patient, the online process of uploading my documents was…read moregreat! When the winter storm hit, the staff were very courteous to reschedule my appointment. On the day of the appointment, my visit was very pleasant. Dr. Ratcliff was very nice, listed to what I wanted and gave me some suggestions to try! I thoroughly enjoyed my attire experience and will definitely be recommending them to others! Thank you, Sunita

Oh my god... the owner (he said he was the owner, but it might have been a manager) is horrible,…read morechildish, and unable to deal with any issues that arise. When I first went in after 4 days I believe it was of receiving my transition lenses, he kept trying to make any issue I had about the transition aspect instead of listening when I said I could not see at all. A different optometrist found that my first prescription was extremely off and worked with me to dial in my new lenses. It was a challenge due to my light sensitivity and he was extremely patient with me. When my replacement lenses arrived I was asked to wear the new lenses that came in to replace the bad ones for a few weeks to see if my eyes would adjust. While in the office I ordered a second set of sunglasses. After receiving my replacement transition lenses, they had been far better, though I still have issues when driving or when looking at text on a screen from 20 ft away, so I called and they told me to come back in. This issue was also with my sunglasses which had the same perscription. This is what prompted todays visit. As instructed I came in for the service I was told I would receive over the phone. The owner acted as though he had complete holy justifiable contempt simply because I wanted an adjustment [I was also in a good mood when I walked in]. Proceeded to blame me for his inability to act properly, all while I am picking my jaw up from the floor. Told me that it is he who approves all adjustments and he would not approve mine. Go elsewhere. Literally lost his temper and tried to take my purchased glasses away from me 'with a refund' leaving me completely blind (I didn't have my old glasses anymore) because he didn't want to address issues with my prescription. I continually told him I wasn't wanting a refund or anything and yet he kept pushing me and saying "If my glasses didn't work properly I would just return them...", I eventually told him to stop pushing me to return them and he reacted with "I am not your child, dont tell me how to talk in my store". I fell silent for a while out of shock at this as it was out of nowhere and totally unexpected. I was not reciprocating his agitation. This was my second visit to resolve an issue with the prescription. Note the staff was great! Even though they got my prescription incorrect I thought they had been wonderful. It was just him. I actually would go back if I didn't deal with him. Sorry for any typos, as you can imagine I have issues seeing right now.

I had a very frustrating experience with LensCrafters on both the west and east sides of Madison…read more On the west side, I was repeatedly told for hours that I had no insurance, despite providing my insurance name, member ID, and account number. I was sent outside to call my insurance and come back in multiple times. Because the associate believed I did not have insurance, he never booked my appointment, which caused me to miss being seen that day. I then scheduled an appointment at the east side location, drove all the way across town, and upon arrival was told my appointment would be rescheduled to 2:00 PM. This was not the time I selected and did not work for me, especially since I do not live on that side of town. The situation caused a major inconvenience, and I felt there was a lack of care or urgency to resolve the issue. Overall, I felt mishandled throughout this entire process.

Bad experience in their office, really bad product that was horrendous before it even broke not…read moreeven a year in, and horrible customer service. I reached out to talk someone and got radio silence. Left a review? They don't care. Unless you wanna buy glasses twice don't go here

This is a very professional place to get an eye exam for glasses and contacts. I recommend this…read morespot if you are looking for an eye exam. The first nice part about this shop is that it is open quite late and getting an appointment was easy with a quick phone call. Second, this shop has very high tech exam machines and I was able to get eye X rays (which has a fee but it's worth it). Before the eye exam, there is a pre-appointment room with 3-4 machines that takes a deeper look into your eyes. Third, the folks in this shop are very professional and nice. My doctor was very knowledgeable and very happy to answer all my questions. Finally, this place situated very nicely with lots of parking and access to other shops/restaurants.

My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

My husband and I were looking for an optometrist in our new town because it's been a while since we…read morehad our eyes checked. I found Wright Vision Care online, looked at the reviews, and took a shot. So glad that I did! The staff is absolutely friendly and they are knowledgeable! They have an option for checking your eyes without dilation. They gave excellent recommendations for new glasses and even fixed problems with my then-current glasses, which I did not get from there. And they called a week after I picked up my new glasses to make sure everything was still working well. So glad that we are now patients of this terrific place!

For years, I had excellent care at Shopko Optical! Due to a medical condition, I need to go to my…read moreclinic for the eye exam. I continue to get my glasses at Shopko. They have a good selection of frames! The glasses have always been terrific!! And great service! I can stop in anytime for adjustments, and they fix them with no problem! I usually use my AARP discount, but this year the sale price was even better. So, yes, I will continue to go to Shopko Optical!

I have been coming here to see Dr Arthur's and her wonderful staff for several years now! I can not…read moresay enough about Jess, Amy, Andy and of Dr Arthurs. They listen to my concerns and are so helpful!!! Thank you all for taking my eye health a priority, helping me select frames all while giving me the best money saving options!

Front staff has terrible customer service. Encountered terrible service from multiple staff…read moremembers. Always being told "we will call you back" but never get a call back. Appointments are never on time. I will be moving my care elsewhere. Do not recommend.

My eye doctor was kind and very helpful. However, the staff at the counter took my insurance plan…read morecard and scanned it, I had my appointment, and then I was told they don't carry my insurance and I had to pay out of pocket. It was a very upsetting experience.