Never should have gone here. I have been screwed over royally. I was told I could get 4 lines for…read morearound $125. They suggested I get a business account...I don't have a business. They made a fake business card (said I was a seller on FB marketplace). I walked out of the store with 3 16s and a 17 and paid them $780. First bill was $411, 2nd was $442, now it says my next bill is $1129. And I can't get out of it no matter how I try. And customer service....what a joke. I can't give negative stars but if I could I would! Absolute trash

Do not trust this store! I went in for a phone upgrade based on a promotion I heard about. Long…read morestory short, they gave me new services to provide the free phone and told me the total bill would be only $13 more per month. Lies. I started receiving mixed information from emails the next day, so I called Verizon support to check the estimate for my next bill - it was over $40 more per month with a bunch of extras I didn't ask for. Version said this fraud had happened at a handful of places that are commission based. Do not trust this store. Very disappointing.

Worst place to go. They don't know there product at all. Fernando is the Manager there and he is…read morethe worst. I have received better customer service from a gas station cashier. Here is a hint learn the difference between 2g and 5g wifi channels.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Sun Prairie store today.

This is really how phone companies should be. I hear my friends whine about AT&T, Verizon, etc. and…read moreI'm so grateful I discovered Einstein Wireless. For starters, the plans are cheaper than the other places. You can get unlimited everything for under $50.. if you want a little bit more, you can still pay under $60(like picture messaging). But again -- unlimited minutes. The next best part -- no contracts. I hate contracts. They lock you in, raise your rates, have stiff late-charges, etc.etc. With Einstein, if you don't pay your bill -- you'll lose service but you can just pay to reactivate it. No extra fees or whatnot attached so its much easier. Going into the store isn't always perfect and sometimes they are swamped. Going in to simply pay your bill can be a real hassle when there is a line. You're much better paying over the phone which is never too much of an issue.

I had an amazing time at the AT&T store…read more I was greeted warmly by a sales representative named Lindsey (Lindsay?). She treated me not like a customer, but like a human being -- a friend, even. I was made to feel at home in this place, and her help was above and beyond anything I've seen at any other AT&T. You should give this woman a raise. She really made my day. I worked as a manager in the service industry for ten years, and I can see an all-star. This woman is special.

My parents and I have been dealing with a problem of being overbilled for months ever since we…read moreupgraded my dad's phone in May. Even though have been paying the extra fees for the upgrade, they added extra services we didn't ask for and have been double billing us. We went to this AT&T corporate store and were met by a guy named Drake Aumann. He was incredibly condescending, unhelpful and arrogant. He refused to give us any meaningful help and would cut us off repeatedly when we spoke. He made us more upset than when we first arrived. Literally minutes after speaking with Drake, we were so exasperated that we drove to Verizon down the street and I dropped $2000 just so I could get rid of AT&T. Drake was so terrible that he literally pushed us to the competitor. Get this: Verizon is HALF the cost of AT&T and they have MORE services for what you pay for with BETTER cell phone signal. We have been loyal AT&T customers for over 20 years and in one encounter with Drake, we left AT&T for good. His rudeness was the last straw.

They came to fix our dryer through Home Warranty more than month back and since then just made…read morestupid excuses and didn't show up. Claimed they are waiting for part but cannot explain what part as none part is required. Then claiming, will show up next week, but don't show up. Will never recommend to anyone.

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more