I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

Muhammad and his colleague are always very kind, positive, and helpful every time I come to the…read moreshop. Even for questions or issues that don't necessarily result in a sale for them (i.e. where they don't end up getting paid), they are always willing to offer advice and ideas. I would highly recommend them to anyone looking for friendly, knowledgeable service!

This is so long but worth reading if you are thinking about taking your device in for repair…read more In my 23 years of living, I have never before left a review on anything. Good or bad. But I downloaded yelp just for this. My pc was having problems on Sunday afternoon, I looked up where to get it fixed and this 'ifixfast' place showed up nearby. So I called and explained my issues and eventually came in to drop it off. I was very clear with the manager that I had opened my pc up, cleaned it thoroughly, unplugged most of the components and reinstalled them. Essentially telling him that I did what I could and was at a loss for how to proceed. The manager told they would begin diagnosing my pc the following day (Monday), toward the afternoon and would be in contact with me via phone call within the next 3-4 days for an update. I say "thank you very much sir" and leave. After a 56 hour work week as a commercial electrician I am looking forward to the weekend and enjoying my break. (It's Friday now) I still have not received a call from this business with any update. I just figured they forgot! Not a big deal, I'll just call them. Worker on the phone tells me it's not ready and he has no update for me. Confused, I respond with "have you guys done any work on it" worker responds with "I do not have that information." I say, "do you have some kind of time frame for when it would be done" worker says "no sir at this time I do not" I say "okay" and hang up. I then decided to come into the store to follow up on just what exactly was being done to my pc. I ask the worker if my pc is even being looked at and the worker said "yes it has" I ask what has been done so far and he said-and I quote "that is a good question" then looked in the back for 3 seconds and essentially told me exactly what I already knew, that the pc turns off right after an attempt to boot up. He tells me they have unplugged some components and plugged them back in. And that that is the extent of the work that's been done. I told the worker that I already knew that information and at this point I say "well considering you guys have had it for an entire week and can't give me any information can I just pick it up today and go try somewhere else?" Worker gets the manager on the phone and comes back to tell me I would still have to pay $75 out the $150 diagnosis fee. You're kidding right? I ask again if I could get some kind of an idea as to when my pc would be fixed I got zero information. I try to level with the guy by saying "so you are telling me you guys could have my pc for months? Sir I need some kind of time frame." And he still gives me nothing. After some back and forth with the worker (who honestly deserved no hard time because I could tell he's a good guy with a scum bag manager). I eventually just settle and pay $75 for them to do absolutely nothing to my property. That sucked and was enough for me to download yelp and warn everyone from doing the same as me.

Never should have gone here. I have been screwed over royally. I was told I could get 4 lines for…read morearound $125. They suggested I get a business account...I don't have a business. They made a fake business card (said I was a seller on FB marketplace). I walked out of the store with 3 16s and a 17 and paid them $780. First bill was $411, 2nd was $442, now it says my next bill is $1129. And I can't get out of it no matter how I try. And customer service....what a joke. I can't give negative stars but if I could I would! Absolute trash

Do not trust this store! I went in for a phone upgrade based on a promotion I heard about. Long…read morestory short, they gave me new services to provide the free phone and told me the total bill would be only $13 more per month. Lies. I started receiving mixed information from emails the next day, so I called Verizon support to check the estimate for my next bill - it was over $40 more per month with a bunch of extras I didn't ask for. Version said this fraud had happened at a handful of places that are commission based. Do not trust this store. Very disappointing.

Worst place to go. They don't know there product at all. Fernando is the Manager there and he is…read morethe worst. I have received better customer service from a gas station cashier. Here is a hint learn the difference between 2g and 5g wifi channels.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Sun Prairie store today.

Spectrum customer service sucks, our whole subdivision is out and it's been over 24 hours and no…read moreupdate or priority to get it fixed. I had zero issues with TDS when I had them in Sun Prairie. I will never use Spectrum Internet again!!!

Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Couldn't be happier with our service experience at this store. Brian went out of his way to make my…read moreupgrade as smooth and quick as possible. My daughter went in today to get her phone upgraded as well and Brian made sure that everything went easy for her. I can't say enough about how wonderful our experience has been. Keep up the excellent customer service!!!

I have been a customer of US Cellular in excess of 15 years, using the Madison East store all…read morealong. From Feb thru April, I received numerous calls & texts from THIS store, along emails from corporate, offering me promotional deals for being a "loyal customer." At that time, I did not need or want an upgrade. Just over a week ago, my phone died & cannot be repaired. I checked online for current promo offers & found them to be nearly identical to what was offered previously. I compared phones, made my choice & went in to get my new phone. I was told the promo does not apply to existing customers. I asked the associate if he realized I could go to nearly every competitor & get the same deal as a new customer. He stated he did know this. I went back home to research other providers. The next day, I received an email offering me the same promo as a current customer. Am I to believe the sales team is not aware of upcoming deals? When I went back in to the store a second time, I was told I must add a line to my existing plan to get the offer. I explained that I do not need or want a new line, just a new phone. I asked if he realized I could go to another company & get a similar deal as a new customer. He did & advised me to call customer , indicating he was certain I would be given the promo deal if I called. I was shocked that he did not offer to do this for me - especially since I have no working phone. He seemed to know I would get the deal but refused to help me get there! Once back home, I initiated a chat with customer service. I was told the store should have been more helpful. I asked if I could get a new line using the promo, then cancel my existing line. Yes, I could do that. But can't give me the deal & let me keep my current number. The person on the chat indicated I could call the "retention department" to see if I could get the deal without changing numbers. Absolutely senseless! Empower your employees & you won't need a retention department. The associates at this location show zero interest in providing effective customer service or earning commissions on sales. They are overly comfortable with allowing long time customers to walk away. I truly do not want the hassle of changing providers & numbers, but US Cellular is making it very difficult to remain with them.

I get an employee discount on my US Cellular bill, and annually I have to prove that I work there…read more I went to the store and Courtney was able to help me quickly and efficiently. But what I am writing about is what Courtney did that I hadn't expected or asked for. She reviewed our data plan, data use and concluded that we were paying more than we needed to because we were on an old plan and don't use a lot of data. Long story short, I walked out of there with my employee discount AND she modified our plan to reduce our overall bill by $20. I really appreciate that US Cellular, or at least Courtney, is looking out for me. I've been with USC for more than a decade, and will continue this relationship EXACTLY BECAUSE OF THIS LEVEL OF CUSTOMER SERVICE. This isn't the only time I've walked into a USC store and walked out extremely pleased with the service.

My flip phone screen was going out, stopped at the east location and after very long wait and after…read morebeing skipped over I finally spoke up. Service rep said he called my name 5 times, but I never heard it. Then with a sour look on his face he asked what I needed. I told him he should smile. After looking at my phone, he said I need a new phone, promised my number wouldn't change and that my contacts might transfer over. Long story short he somehow switched my account to somebody else's account, and I lost/switched my number to this other person number and I lost my contacts. When I realized what he had done, I raced back where a much friendlier associate named Ben and the female manager (I didn't get her name) promised they would fix the problem. Thanks to them they undid the mistake of the first associate who obviously needs more training and people skills. Overall not a good experiance but day saved by Ben and his manager.

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.