Johny is so gifted. He can fix anything! Quality person and service! He is the best!!read more

I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes…read moreand charged me nothing. What a wonderful way to operate a business.

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!

While doing my research on tech replacement stores, this place offered the most affordable price in…read moreMadison for macbook air screen replacements. Great thing was, I didn't even have to take a bus to get here! This place is conveniently located on State Street, a fitting spot for students who go to UW- Madison. The repair took a few days because they had to order the part but once it came in, the actual replacement only took a couple hours. By the time I got out of class, my laptop was as good as new. I did get a used part (because it was cheaper and I'm not rich) so there were small scratches but not that many (2-3 perhaps) to actually complain about because they aren't distracting let alone an eyesore. I liked that they did have the option to get a used part, though, instead of getting a brand new one for way more. I did wait a few days before submitting this review because I would've jumped on yelp as soon as I got home from the store but I figured I should wait to see if any malfunctions occurred before I start raving about my experience. Lo and behold, it's been almost a week and my computer is still doing great. One thing I'd like to point out is that the people behind the desk have great costumer service. The guy that I communicated with added some additional services that were of no cost like lightly cleaning my keyboard and adding a screen protector which I found to be really nice. I've already recommended my friends to this place and will come back if I ever need their services again (but hopefully not for my sake).

I ordered 9 MacBook retina computer keys on eBay from Rocket Cell Phone and the service was top…read morenotch. We received the keys quickly and because I had initially ordered 1 and really needed 9 they called me to clarify my order to make sure I was satisfied. Thank you Rocket Cell hopefully I won't need you again but if so I will not hesitate to contact your company!

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

The staff is very helpful and spent as much time with me as needed. After my computer repair, they…read morehelped download and install software, and do things I don't know how to do and things the Apple Store wouldn't take the time to do. i had to go back more than once and found them happy to help. Highly recommend for old computer repairs.

My husband and I have done business with Graphite for 12 years and I always come away so impressed…read moreby the tech support/customer service. Bob, the owner, spent hours getting me set up on my new Mac mini last week (a service that one pays for- very much worth it!-) and just now spent an additional 3 hours trouble shooting a problem that arose in LightRoom following the new set up. He brought in a former colleague to help. All this to say that they treated this customer superbly and went above and beyond.

I have had very good help from Mad City in the past. BUT, I need help again and called their…read morenumber, which was answered by a lazy guy who really was not interested in providing any service.

Took my ailing equipment in, Tech guy looked at it, said "Hmmn", then using agile fingers and well…read moreinformed brain, fixed it very quickly. Every time I take a sick gadget in, they fix it perfectly, in a short time, at very acceptable cost. Who could ask for anything more? Terry M

The only draw back is they have a tiny parking lot. It's easy to miss. This place is awesome. They…read morefixed the problem with my laptop right away. It was a charging issue, even though I had it plugged in at home it wouldn't boot up. They charged it overnight & it booted right up. They would mot accept a dime from me. I will definitely be going back for all future repair needs.

My Dell desktop crashed and I couldn't access my financial data (and had no backup). Yikes! I…read morecalled Remachines and immediately spoke with Boa -- she was amazing! After looking at my CPU, Boa was able to explain my computer's problem in terms I could understand, was patient with my questions, and ultimately restored all my data. Remachines also conveniently accepted my old PC and peripherals for recycling. I would return to Remachines in a flash if I had further computer issues. Thanks, Boa!

Awesome. Bao is very helpful. Be aware, it's a first come, first-served process. I was able to get…read morein after what turned out to be a SSD hard drive crash in my laptop. Bao diagnosed, replaced the drive and reinstalled the OS, all within a couple of hours. It's not the most comfortable place to wait--the chairs are just banquet-hall leftovers and the space is small. More of a drop and go kind of place. In my case, I enjoyed seeing the kind of stuff they handle and asking computer questions in between customers. They'll do advice, resales, sell components and equipment or repair jobs. For deep recovery, they referred me out. Bao is very personable and gives a very honest vibe. Pleasant and informative and doesn't over-promise. Will give options at a couple steps if applicable (ie replacement costs, recovery costs). Gave me the option for reinstall Windows 10 or 11, which was nice. The work is reasonably priced--also if you pay cash, you will save 2.75%. They have a variety of ways to pay, including Bit Coin. Parking lot is incredibly small as mentioned--two spaces, with restricted parking around the building. As another reviewer mentioned, park kitty-corner, off Sherman Ave. A

Such a great community resource for the geek in all of us, with all of the used computer parts…read more Also a great place to go if you need repairs but aren't up to the DIY task. I was able to find a replacement power supply to fix my Mom's aging PC.