I just loved this service shop! I was a walk in about 30 minutes before they closed and the technician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz read more

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing. And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time. read more

Service was fast, excellent, really helped me out when I was in a pinch. The replacement was flawless looking, and I couldn't be happier. Excellent service, would definitely recommend. read more

Cant thank Chris enough. I've come in with all sorts of strange and random phone issues, as well as the basics (cracked screen, bad charger port, etc) and he has always been helpful, kind, courteous, and affordable. We've figured out why my Android wasnt writing to SD card as well as replaced my wife's iPhone screen countless times. I dont bother going anywhere else with a phone problem. read more

Talk about a major disappointment! Imagine checking the Tech Heroes website to confirm their hours and location, power walking over right after work, and facing AN EMPTY STORE. Guess what? This store is closed, terminated, relocated, gone, done-so, no signs, nothing, but their website still lists 545 State St. in a FAT size 48+ font at the top of the page, still lists 545 State St. in their locations. Long story short, I contact them through their site. Nick Nelson answers and tells me that they moved to "3308 university ave." Okay, well the website still lists the old location...so are they going to move back? What are the hours of this new location? NO ANSWER. Hello? NO ANSWER. If you enjoy disappointment, this is your place! read more

Broke my phone one weekend night (was partying WAYYY too hard, can you say mechanical bull?).... THE result?? broken Iphone4 screen, FRONT and BACK. First thought? got in my 4 door sedan and headed out to the Apple store. $300 dollars later and I told that Genius no way jose. On my walk home i happened to walk past Tech Heroes of Madison. There were two guys working, I think one of their names was Nick. Anyways they took a look at my shattered phone and he quoted me $100 dollars to fix both sides. I left my phone with them for about 1-2 hours and returned to pick up my beautiful baby looking better then ever. Seems like a sweet deal to me. Oh yeah, they usually have free candy if you just ask the cute tall guy in glasses ; ) read more

Chris was amazing! Excellent customer service, reasonable prices. He took the time to explain the problem on broken phone. Chris knew what phone brands would be compatible with my cell phone plan, and offered new and used options. I bought a used phone which turned out to have a glitch in it. I called Chris, and he told me a work-around until I could get into the store. When I brought the phone back in, he fixed it promptly and helped me update some settings. My tech-savvy friends recommend Chris highly, but I was surprised how patient Chris was with non-tech folks. He's now my go-to guy for all things tech! read more

I have brought my phone in twice for random fixes (broken screen, broken off charger...) on my phone and he is always super quick and efficient! Always so friendly, professional and knowledgeable. Most definitely recommend his services! read more

Enjoyed doing business with them, this repair shop was very fast and efficient. The staff was very friendly and the parts that I purchased were beyond exceptional, the quality was very good. I would highly recommend! read more

AMAZING!!! AHHH!! Madison definitely needed a place like this, with us poor college students breaking our electronics. Just great service, unexpectedly low prices! Took my bf's white macbook to get repaired there for $120 for water damage from months ago (we didn't get it repaired for so long because Apple quote it at $600!!!). SUCH a budget-saver! Also had an old cell phone's wi-fi chip repaired there and it ended up not working still, so they gave me store credit since their repair didn't help. Pretty sweet deal, money back guarantee of good repairs! Tech Heroes has themselves another regular customer.... :D read more

These guys are fantastic. I've had my macbook pro fixed by Tech Heroes on three different occasions. Each time the repair has taken no more than 48 hours and cost MUCH less than UW DoIT would have charged me. Yes, the business was evicted and had to move their location. yes, that's a pain, but NO tech heroes is still fantastic and I'm still going to go to their new locations, even if it's a 30 min bike ride now. read more

Johnny is the TECH HERO on Mineral Point Road who has numerous times came to our aid in restoring both our phones and now our sons school computer! He was professional, fast and super knowledgeable of his business! We cannot thank you enough Johnny for all your expertise! I highly recommend Johnny for all your tech needs! If he cannot repair it he will find someone who will get the job done! Nicole- Middleton Wisconsin read more

I have had nothing but positive experiences here - Chris has been insanely accommodating and helpful with all of my tech issues. I could not recommend him more highly for any and all of your computer needs! read more

Very pleasant experience here. Place can be a little tricky to find upstairs, but worth it. Lowest price iPhone screen repair in the area, done in an hour or so, and even threw on a complimentary screen protector! Would definitely recommend read more

They kept my Mac Pro for 3 weeks and then told me they can't fix it even though that's not their fault. My friend pour juices accidentally on my Mac. I may need to buy a new one then. But the thing that I need to call them myself to get to know how's my Mac going really makes me unhappy. read more

I just moved to the area 4 months ago and have done nothing but abuse my galaxy s5 (with a case) for most of it. I dropped it in a hot tub. Tech heroes. Fixed the water damage to the port for less than the insurance would have cost me to replace it. Oh and it only took 3 hours. One for one. The screen to my phone stopped lighting up one day. Tech heroes. They took it apart and explained that the screen on my particular type of phone was faulty. They charged a small 30 dollar fee for labor and had my phone back to me in 2 hours. Two for two. Today I walked in with the same problem, because I dropped my phone flat on its face and the screen came loose again. I expected to pay a small fee again, but the guys there took ownership of the situation and covered the cost due to a recurring problem!!! Super friendly service and is actually better than there other location on washington. Clean and professional, there other one seems a tad cluttered and dischevaled. Nick Nelson has been awesome when helping me with my phone situation. He's attentive, thorough and professional. He has been involved in all of my interactions at this location and is just an overall good dude. His staff seems knowledgeable and friendly and on board with the service at hand. I won't bash the reviews below, but the one about the website....lol. I'm sure it's been fixed and you can uber to tech heroes safely. Ya turd. I haven't repaired a computer or an iphone through them, however I don't doubt their ability to do so. Keep up the quality work guys! read more

I brought my new hotspot device that had a nano SIM card stuck in its micro SIM slot (not a good idea to try this without knowing what I'm doing). The staff was very helpful and said "Let's see what we can do." He opened it up, got the stuck card out without any damage and then helped me put it back into the micro SIM form and insert into the slot. The fee was very reasonable. I thought I may have ruined my new device, and Tech Heroes definitely rescued me. I'd recommend their service! read more

I was nervous about having my laptop looked at by someone I didn't know, but coming to Tech Heroes was a great choice! Chris was very helpful and personable. He fixed my issue quickly and effectively for an extremely reasonable fee. I will definitely come here again. read more

Much appreciated by their helpfulness and willingness to transfer my SIM card from my old iphone to my new one without any charge. They answered all my questions about how to go about continuing my service. read more

I have been to this location multiple times in the past year, for both repairs and purchases. Chris has been extremely professional, competent and knowledgeable. He is kind and caring and takes the time to explain things. If he is unable to fix it, he will be upfront and honest with options. Prices are fair and often less than anyone else around. I will continue to bring my business here and recommend this to store to anyone looking for great service! read more

So shocked to go to a good friend who owns the same type of business today for a product not related to my cell phone, wanted a flip case for my s-5 samsung which is outdated for accessories, said he could order one and i said i wanted to update my cell since my cell side volume buttons dont work because this company told me that he had to remove glass to fix it and was worried he might break glass and that he did not want to have to worry about replacing cell all together, estimated me 100.00 dollars... today it took my friend less than a minute to remove a part from an old phone and put in my cell, and said no charge... wow... worse than a mechanic!! So disappointed in greedy companies... If you want to screw someone without a tool please be reasonable, i know time is money with me being a retired business owner... i could never sleep at night with this big of a rip off/up charge.... I am forced to rate this and i wish there was a minus option, so i guess one is the only way to post. read more

I paid $120 plus tax to have my cracked iPhone screen replaced. There was a 30-day warranty. It was acting a little glitchy during the first month, but nothing horrible. I had left for college so I couldn't get back to have my phone looked at. After 4 months, I could no longer use my phone. I am not sure what they did to it, but I am no longer to use my iPhone. read more

Worst place ever, lack of professionalism is astounding, I can go on and on since a five day event lasted a month! Hey kid pull up your pants and turn down the music so you can get some information!! They didn't fix anything and used a lot of excuses. Trying to get info or talk to someone is impossible, I made 3 trips only to be told we fixed it and it can't be fixed?????????????? They actually made it worse. Is this a front for something illegal, because looking at other reviews I'm sorry and happy I'm not alone!! Best Buy sent me there, I'll put a bug in someone's ear to not do that to any loyal customer!! Seriously DO NOT use these clowns!!! Is erase my one star but I can't seem to. No stars, nothing good, awful experience! read more

Haha First rater - I just took my Samsung Galaxy S4 there to have ITS screen replaced -- While I went there because they gave me the best quote on a new screen, after taking my phone in I agree with you totally on the "cute guy with glasses" comment read more

I was impressed. I went to two U.S. Cellular locations and a competitor of Tech Heroes and the services here exceeded my expectations. Guys were courteous and fast...really helpful. Will be recommending them to friends and associates. Thanks for the pleasant suprise of being competent...we need more people like that around! read more

These guys had my from up and running in a half hour. They saved me a lot of time and money. Definitely check them out.

Sorry Annie had to powerwalk all the way from Fullerton and had not done business with these guys before flaming them. I've done business with them three times and been very happy with the outcome each time. Fast, friendly, effective and affordable. I did contact them today by the chat option on their website, and found out they would be closed the 4th and 5th of July for the holiday. So, I'm going in tomorrow for a one hour $45 solder-in battery replacement on my old Iphone 3GS. read more

OUTSTANDING SERVICE! My cheap laptop suddenly wasn't taking a charge and quickly fell below the operational threshold and wouldn't boot up. It only needed to get me through another two+ months of school, and with no reason to believe it was any trouble with my charge cable, I was frustrated at the possibility of needing to spend any cash for a new computer. Having been referred to them by a friend, I brought it over to TECH HEROES ON UNIVERSITY AVE., where I was KINDLY GREETED by one of their technicians, who QUICKLY and ACCURATELY DIAGNOSED my trouble and went to work on it. The tech opened up the computer, made a QUICK tweek, and sent me one my way with a newly repaired computer and at a VERY REASONABLE PRICE. Just like that I was back, up & running :) I'm aware that other computer conditions may require the need of more difficult and more costly repair, but the most important thing will be knowing that you'll be WELL TAKEN CARE OF at TECH HEROES ON UNIVERSITY AVE. They also work on CELL PHONES and OTHER TECH EQUIPMENT. Again, they deliver OUTSTANDING SERVICE! Thank you guys! read more

Save your money. Disingenuous owner, repair, and warranty. I had the screen on my iPhone repaired (if that's what we're calling it) on July 12th. All was fine until I went to Willy Street Co-op on July 17th, an exceptionally warm day in Madison. No surprise that the AC was blaring inside the store. When I returned outside, got in my car, and retrieved my phone from my purse, I noticed a small crack on my iPhone screen. I hadn't dropped my phone, so all I could assume was the difference in temperature had prompted this sort of crack. Likely, the replacement glass or the repair was poor quality. I couldn't take my phone in for repair when it happened, because TechHeroes is closed on Sundays. When I finally had a chance to visit today, Chris looked at my phone and said it was "physical" damage, nullifying the alleged 90-day repair warranty. He wasn't clear on what falls outside the realm of physical damage and within the warranty. He told me he could fix it for me and only charge me for labor, which would have been an additional $30. This was quite perplexing, especially since his prior attempt to "fix" my phone only lasted for 5 days. I paid $99 for a 5-day repair. Why would I give someone more money to do more damage to my phone? Do not support his business. They clearly do not care anything about their customers or the money we pay for their shitty service. Places like TechHeroes make it very difficult to support local, small-owned business. I was entirely disheartened that my only options were to pay $30 or $99 again. Very sad. read more