Muhammad and his colleague are always very kind, positive, and helpful every time I come to the…read moreshop. Even for questions or issues that don't necessarily result in a sale for them (i.e. where they don't end up getting paid), they are always willing to offer advice and ideas. I would highly recommend them to anyone looking for friendly, knowledgeable service!

This is so long but worth reading if you are thinking about taking your device in for repair…read more In my 23 years of living, I have never before left a review on anything. Good or bad. But I downloaded yelp just for this. My pc was having problems on Sunday afternoon, I looked up where to get it fixed and this 'ifixfast' place showed up nearby. So I called and explained my issues and eventually came in to drop it off. I was very clear with the manager that I had opened my pc up, cleaned it thoroughly, unplugged most of the components and reinstalled them. Essentially telling him that I did what I could and was at a loss for how to proceed. The manager told they would begin diagnosing my pc the following day (Monday), toward the afternoon and would be in contact with me via phone call within the next 3-4 days for an update. I say "thank you very much sir" and leave. After a 56 hour work week as a commercial electrician I am looking forward to the weekend and enjoying my break. (It's Friday now) I still have not received a call from this business with any update. I just figured they forgot! Not a big deal, I'll just call them. Worker on the phone tells me it's not ready and he has no update for me. Confused, I respond with "have you guys done any work on it" worker responds with "I do not have that information." I say, "do you have some kind of time frame for when it would be done" worker says "no sir at this time I do not" I say "okay" and hang up. I then decided to come into the store to follow up on just what exactly was being done to my pc. I ask the worker if my pc is even being looked at and the worker said "yes it has" I ask what has been done so far and he said-and I quote "that is a good question" then looked in the back for 3 seconds and essentially told me exactly what I already knew, that the pc turns off right after an attempt to boot up. He tells me they have unplugged some components and plugged them back in. And that that is the extent of the work that's been done. I told the worker that I already knew that information and at this point I say "well considering you guys have had it for an entire week and can't give me any information can I just pick it up today and go try somewhere else?" Worker gets the manager on the phone and comes back to tell me I would still have to pay $75 out the $150 diagnosis fee. You're kidding right? I ask again if I could get some kind of an idea as to when my pc would be fixed I got zero information. I try to level with the guy by saying "so you are telling me you guys could have my pc for months? Sir I need some kind of time frame." And he still gives me nothing. After some back and forth with the worker (who honestly deserved no hard time because I could tell he's a good guy with a scum bag manager). I eventually just settle and pay $75 for them to do absolutely nothing to my property. That sucked and was enough for me to download yelp and warn everyone from doing the same as me.

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

They came to fix our dryer through Home Warranty more than month back and since then just made…read morestupid excuses and didn't show up. Claimed they are waiting for part but cannot explain what part as none part is required. Then claiming, will show up next week, but don't show up. Will never recommend to anyone.

On May 29, 2020, I came in to the ATT store at Sun Prairie with a phone purchased from Best Buy and…read moremy wife's old MS Windows phone. I needed the new phone activated and contacts transferred from the old to the new phone. I was greeted warmly by Kristi and she enthusiastically worked on my request. The Windows phone was very challenging to work with. Unfortunately, Kristi's shift was ending but she turned me over to Lucas, who then spent the next 2 hours trying to get to the data in the old phone. In the midst of this, I watched Lucas attend to another customer who needed a screen protector. Instead of just selling the item and sending her off, Lucas kindly offered to install it for her! He then came back to my situation and after much patience and determined effort, succeeded in updating my new phone. This was not a money making visit for them but they still treated me like a valued customer. I read the previous "poor" reviews of this store. My experience that day was totally the opposite. If you want terrific service, come here! Lucas and Kristi, as well as the manager, deserve 10 stars!!! J. Taitano

Wish I could give ZERO stars. This location does not care about the customer. They quote one price…read moreand when the bill shows up they say the discount quoted is not available. No help whatsoever. Tony the manager is no help and his attitude comes across as very RUDE. They do not stand by their quotes and pass you off to a different store to try to fix their mistakes. STAY AWAY FROM THIS LOCATION!!! There is a better location on E. Washington just down the road..

Went in not really knowing what I was getting into. I live in SP and drive past this everyday, I…read morewas tired of paying 90+ for my at&t bill. A younger gentlemen with black hair and a skinny frame helped me. I ended up switching to Boost service and I was able to keep my same Iphone I had and now my payments are only 45 a month. So pretty much I saved like 700 a year, I honestly dont know why I didnt stop in sooner. I guess the old building makes it look sketch. The CS Rep was very helpful, did not pressure me at all and let me know all of my options. I will be recommending this service to all my family now, I still cant believe I didn't know about prepaid services

One of the most stressful things in anyone's life is going to the cellphone store to get some…read morethings taken care of. Today, was by far the best experience I've ever had in any Verizon store. Taylor worked tirelessly to take care of all of my needs, and believe me, it wasn't an easy feat. He found me great, hidden deals, reminded me of my teacher discount, found me a great upgrade deal, had to be patient with me not having my passcode, and getting the number and colors of the phones I wanted. He continued to teach and explain to me what my bill would look like so there were no surprises, and had me write a list of things I needed to do when I got home to get the best deal in my bill! I highly recommend coming in and working with Taylor. He will take care of you! Thanks Taylor!!

Never should have gone here. I have been screwed over royally. I was told I could get 4 lines for…read morearound $125. They suggested I get a business account...I don't have a business. They made a fake business card (said I was a seller on FB marketplace). I walked out of the store with 3 16s and a 17 and paid them $780. First bill was $411, 2nd was $442, now it says my next bill is $1129. And I can't get out of it no matter how I try. And customer service....what a joke. I can't give negative stars but if I could I would! Absolute trash

I took my phone into Tech Heroes after Best Buy said I would have to replace the phone and my…read morecheapest of the three options they gave me was about $400. Then, one of the employees finally suggested Tech Heroes take a look and see what they can do. They ended up fixing my phone in about 2 minutes and it cost me nothing! I was litteraly about to spend $400+ to upgrade from a 6 month old Samsung S5 to a new Iphone... Bottom line, if you have phone troubles, go to Tech Heroes fist. Eric

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

We were a little hesitant due to the poor reviews the store had, but we received excellent service…read morefrom Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans. I can't speak for the other staff, but we really appreciated Aaron and Colton's help and would highly recommend them!

Terrible service, make a fast lane for quick transactions! Seems like it takes 2 associates to help…read more1 person, is everyone in training?