This past weekend, I was once again very pleased with their great and friendly service.read more

I was referred here as the only place that could perform certain tests on Samsung phones. I…read moredropped my phone off, and was told there was no charge for diagnostics. They said they did not know how long it would take, but to check back in an hour or two. I had lunch at the taqueria next door and checked back. I asked how the progress was on my phone, and they said they hadnt started it yet. They were incorrect, there WAS a diagnostic charge, and I could pay it right then. I said, how much was the charge, they said $40. I said, no thank you, and asked for my phone back. They seemed incredulous that I wanted my phone back. I will not be going back. If Tech Heroes cant do it, it doesnt need to be done.

This company is not helpful and dishonest. They are a partner with Samsung as one of their local…read morerepair providers. They were given my repair from Samsung for an in-home repair. After they were given the repair, they called and said they couldn't do an "in-home" repair and asked if I could bring the tv in to them. When I explained that I couldn't, she stated they were going to cancel the repair because they couldn't accommodate an in-home repair. (They are notified that it's in-home when they get the repair and they have to agree to in-home repairs if they're going to take on the repair via Samsung) The woman from Modern TV & Electronics then proceeded to lie and state that the repair was cancelled because of "Customer Request (Can't wait for repair)". This is a lie as she never discussed or said anything about timeframe and she also proceeded to say that was the only option available to her. (The Samsung Agent confirmed that this too was a lie and escalated this incident to have them reviewed as a repair partner). Based on other reviews, it seems this store may have been good in the past and lost it's way.

Don't waste your money! Called, told them the backlight was out on the tv, and asked how much it…read moretakes to fix, instead of buying a new one. They said they could only give a price based off of me bringing it in so they can make sure that's the issue. They charged $100 and told me it was what I said it was and would be $1200 to fix a tv that retails $550 now. To make it better, I picked up the tv after telling them to not fix it, and they proceeded to try to charge me $1200 for fixing it, when they didn't! This place is not reputable and not trustworthy.

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!

Truly the best customer service I have experienced in years. Charlie was able to squeeze my into…read morehis schedule within a couple of days for a home installation. When he arrived he was polite and great at explaining everything. Where Charlie went above and beyond was when he stayed until 9:00 pm. He refused to leave until the job was complete. When I finish off my basement there will be no question as to who is setting it up.

From the owner: Einstein Audio Systems is one of the premier home theater and systems integration companies in…read moresoutheastern Wisconsin, serving Dane County to the Wisconsin Dells and beyond. Dedicated to "making everyday life entertaining," we offer whole-house audio systems, custom installation home theater, structured wiring, surveillance systems, low-voltage lighting systems and home automation services.

This place was the worst place I ever went to. I took my laptop in because it would not boot. I am…read morea patient person so I gave them two weeks before calling and checking in. I was told they needed another week. So I called a week and a half later and was told they had no record of my laptop!! After sitting on the phone with the lady, she found my laptop (unorganized much?) She said someone would call me soon with information on it. No one called. Basically two months after taking it in, I went into the store and demanded my laptop. It was in the back somewhere buried but taken apart. Definitely not fixed at all. He tried to convince me to leave it because it was dangerous for the laptop to be handled dismantled, but I was having none of it. They even had the nerve to charge me! I paid the fee for the quote because it was the only way to get my laptop back. 6/2015- As you can see below, the owner continues to harass me and accuse me of slander years after I wrote this review. This is highly unprofessional and not good business. I wrote this review when I was a student at UW-Madison, and yes I have moved several times since. I'm not sure how that calls into question the legitimacy of my complaints. And yes, on that day in 2011, a woman answered the phone. She sounded like she was helping out as she didn't have a clear idea of what was going on. No idea who she was, but she definitely existed. Third, I contacted the store every two weeks so the 30 day limit would not apply to me. However, I think it is ridiculous that a store would not put the responsibility on themselves to stay on schedule and communicate with the customer. I'm so glad my review continues to exist despite efforts of the business to get it removed. He also attempted to write several 5 star reviews for himself if you look below at the hidden reviews (good job Yelp!). If you google the owner, Peter Cloonan, you will see he was arrested for forgery charges in 2014 and took a customer to Judge Mathis. (https://www.youtube.com/watch?v=ZQO_av0IbtU)

My experience with this business was unforgettably awful. Besides taking weeks to get to a simple…read moreproblem when I dropped my machine off at the shop, the worst was when the owner made a house call to get my wifi connected, hardly advanced comp sci. He stayed a long time and charged over$300, and I later found it was still not working. A real pro came iver and took 15 min. to get it workimg, and charged $50.00. When I asked the owner for a partiall refund, he became hostile, and even made a homophobic remark. Efforts by the Better Business Bureau to secure a compromise were not answered. Turns out this business has numerous unresolved complaints with the BBB. There are numerous competant and honest techs in Madison, but this business is not among them. Their very shabby shopfront reflects their shoddiness.