I ordered a 15x8 lifetime shed in the amount of $2,739.19 on May 27th from Gempler's online! I called in to CHECK ON MY ORDER as it had been a week with NO shipping confirmation. I was told by the representative that too many orders were taken and I was on hold as soon as they got more sheds in my order would ship. Two days later I got a notification from cash app which is the service I used to make the purchase that my order was canceled. Almost a month later on June 10th at 8:07 pm Gempler's attempted an UNAUTHORIZED charge of yet another $2,739.19 now putting my account negative OVER $3,000! It is June 23rd and I still have NO refund! All I have is an return number! I DEMAND A REFUND FROM GEMPLERS IN THE NEXT 24-48 hours read more

Good company generally. Nice selection. I do have a beef...they will not post negative reviews of their products...i have purchased a lot of stuff from them and had trouble with each of two hoses i purchased. When i complained, they said the manufacturer warranty was for only 90 days...crazy short for a garden hose. I tried to write a negative review on the hoses, twice, to warn others. Both times they did not post my review. I suspect many companies do that, but it's the first time i had evidence. I am disappointed, they seem like a good company. read more

I ordered from Gempler's because they had managed to get both the trash-gator and the big shoulder bag for pick up duties on the same website. I thought that being born from just outside of town (although I've moved and travel constantly for work now) maybe I wouldn't have any problems ordering ... but they flagged my online purchase as fraud. I called really upset over the weekend to get that process started. The phone person was as helpful as they could have been. When I called back Monday to straighten everything out with the purchasing manager they fixed the order & shipped it out immediately. Got my goods, got an apology, and would certainly order from them again. read more

I didn't actually buy anything from Gemplers but someone ordered a VERY expensive item and it was shipped to my house. Don't know what kind of scam this was but "someone" had my credit card info. Called Gemplers and they were very understanding and sent me a return shipping label and I sent it back the next day. Within 48 hrs I was credited with the full amount which means that had to eat the shipping charges both ways. There other companies that would have fought me tooth/nail to get a refund but with Gemplers I had my money back in 2 days. I was very impressed and based on this experience I would do business with them any time. Thank you Gemplers! jh read more

I was very pleased with my customer interaction with Gempler's this past week. I recently purchased a pair of Siberian rabbit fur XL mittens to go over regular gloves in extremely low temperatures for severely cold winter weather in northern Illinois. The mittens are very nice but I found they don't fit well in my coat pockets, and those are a pretty ample size. Because I paid a fairly high price for the mittens, I did not want to take a chance as losing either of them. I read that Alaskan, Yukon and Siberian dog sled drivers add an attachment to coat sleeves for their driving mittens to stay securely with their coat, and can be easily put on or remove at anytime. So I went online to search for something like that. At first, all I could find were little clips designed for child mittens. Then, I came across a hit for Gempler's, which described itself as an online store for people who work or recreate (skiing, sledding) outsid in extreme cold temperatures. They had a device called "Chum's carbiner glove clips" which looked and sounded like just what I needed. So I ordered them in the later afternoon this past Thursday, and to my astonishment, they arrived the next day! I could not believe it. I selected the expedited shipping option for $9.99, which said expect delivery in 2-3 days. I never imagined I would have them I'm under 24 hours. They used Fed Ex, which was worth the cost, as I was able to use the mittens the next day, and it was frigid temps. They are a terrific device. They work beautifully and are very sturdy and nicely designed. I could not be more pleased with my purchase. I recommend Gempler's heartily. read more

Wrong repair part sent, does not fit OEM equipment, wrong size, wrong screws, wrong mounting dimensions. Probably sent something, just to send something. Total waste of time, effort, money. Found better repair dealer/shop online, with correct other parts. read more