The service call only resulted in the conclusion that we had to shop for a faucet. We had a…read morefriendly discussion with the service guy, Nate, so much so that most of the hour charged to us was discussion about family, etc. What he failed to tell us is that we would be charged $2.00 for every minute of friendly discussion!! If he had told us that, then we would have greatly reduced our personal chit-chat! Then when I called to have our bill reduced, they said we had to pay the full amount of $260! I do not mind the $100 for the service call and maybe ~ 10 paid minutes it took to say we need a new faucet, but I DO MIND paying 50 minutes X $2.00/minute = $100 for a friendly discussion!! I do not know the quality of their work because they did not do any. I eventually replaced the faucet myself.

Had an issue with a leaking kitchen sink, they were were able fix the botched plumbing very…read morequickly. No further issues over a year later!

Have used Dave Jones for HVAC, plumbing and electrical for several years - always very pleased with…read morethe work. Today was no exception- I had several electrical issues and one was complicated with an unusual set up for my pond aerators that had been installed 10 years ago by another contractor. Cameron and Mike solved all the issues! Cameron's solution to my electrical service to my pond aerator was awesome - resulting in a setup where I no longer have to worry about mice damage. I highly recommend Dave Jones!

We had a very disappointing experience with Dave Jones related to service calls for a boiler. The…read morehouse on the UW-Madison campus where young women live. It is managed by alumni, who volunteer their time. In the fall, we attempted to schedule a preventative service inspection before heat was needed throughout the building. That request was pushed off by their team until January, which eliminated the opportunity to proactively address any issues. When a service call was eventually scheduled, a technician arrived on the wrong day without any advance notice. We were not given the standard 24-hour notice, which created unnecessary disruption for our residents. Legally we are required to provide this for non-emergencies. Additionally, the technician went upstairs where residents were showering with no alumni escort or supervision. It made for an uncomfortable situation for our residents, which could have been avoided with the scheduled time or advance communication. More concerning was a later situation when our residents were left without heat. A service technician came out and called to explain what was wrong but did not provide a solution, plan, or timeline. When we called back around 2:45 p.m. to follow up, we learned that everyone had already left for the day. The receptionist had no information about parts, next steps, or who to contact, and could not reach anyone. The following day was a holiday, so there was still no communication or plan in place--and no heat. After another full day without communication, we contacted a different provider who was able to diagnose and fix the issue the same day, restoring heat for our residents. Once that vendor was lined up, we notified Dave Jones that their assistance was no longer needed. The only timely element they were able to do was send us a bill for diagnosing a problem but leaving us without follow up support or repair. Given the lack of communication, coordination, and urgency, we had a very bad experience, especially for a no-heat situation. We cannot recommend Dave Jones for boiler service and would encourage people to avoid this vendor and seek out others when similar service is necessary.

We love this company, very transparent, honest, thorough and professional…read more We highly recommend them for security alarm systems.!!

This company is amazing! Top quality equipment and customer service that cannot be beat. I called…read morethem from across the country to help my elderly mother in WI who had surveillance equipment installed by another company that would not respond when she called them for help getting footage off of the camera's recorder. They were incredibly responsive, knowledgable, helpful, kind and extremely competent. I cannot say enough about how wonderful Nancy, Jim and Nate all were. Thank you!!