Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!

We had Jay service our fireplace, and a number of times he went above, and beyond what he needed to…read moredo to make sure that we had warmth in our home especially when it was so cold this past month. He was so thoughtful and helpful.

$300!!! BEWARE!! I THINK THIS COMPANY HAS BEEN SOLD. I DON'T THINK IT IS THE SAME FAMILY THAT…read moreOWNED IT FOR YEARS. I had been with Hansen's and Sons for years and been very happy. $300!!! The ignition switch was not working. The technician pulled the unit away from the wall and pushed it back in again and that fixed the problem with the ignition. I assume the movement must had wiggled something that had caused the problem. He also cleaned some build up on the inside but that was not what was causing the problem. In fact, he never did figure out what had been causing the switch not to work. He asked if I wanted him to figure it out and I said "No" since it was now working. For this half an hour of work they charged me a $300 "diagnostic" fee., despite the fact that they did not diagnose the problem with the switch. That equals a $600/hr. rate. The explained that they don't charge an hourly rate because if the tech was training a new employee, it would cost the client more for the extra time. .

Roger was on time, told me exactly what to expect, and did what he said he would do. What he didn't…read moretell me he would do, but I greatly appreciated, was to give me straightforward advice on how best to handle some repairs, and not to call him again next year. He told me that weekend fire people, like me, don't really need to have their chimneys cleaned every year. Or even every two years. Whenever the next one is, I'll call Roger at Zims.

I called Zim's Chimney to get our wood stove inspected and the chimney pipe cleaned out. We have…read morebeen in our house about a year and hadn't had it looked at yet. The tech arrived early and discussed a couple things with me prior to starting. The cleaning took approximately 45 minutes. After he was done, he went through a list of things he'd found and suggestions. Basically the inspection came down to "don't use this thing again". Unfortunately for us, the pipe coming from the stove was not installed correctly and was too thin, the backing material on the wall to protect against heat wasn't fire proof. The hearth area was too short and the distance of the stove to the walls was too close. He also inspected the chimney which runs through an upstairs bedroom and found that the flashing that surrounded the pipe coming through the floor was not fire proof and the pipe itself, while sufficiently insulated, needed to be enclosed per code (something not mentioned by our home inspector). Basically the entire set up is a fire hazard. We won't be using our wood stove again and luckily know now that the entire thing is a fire waiting to happen. The tech didn't offer to correct these things or suggest additional work he could do. He did the cleaning, gave a professional opinion (even though it was all bad for us) and his rate was reasonable. I'd definitely recommend Zim's and suggest an inspection of any fireplace or wood stove before using.

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

They were friendly, helpful, and on time. The were efficient and did a great job cleaning my…read morefireplace.

I needed chimney repair before my house sold and would have an inspection. I contacted Make to…read moreMark to help me out and once weather co-operated they came out and replaced a bad brick then did some tuckpointing which allowed me to pass the pre-sale inspection. The work is excellent and they pointed out some other areas that needed work but kept everything to my original estimate. I recommend them for everything done as described and more. Great quality and just good people.

I have been trying to find a company that would fix my chimney for a long time now. I am so glad I…read morecalled them. I got a quick reply during a period I would have said that was after normal business hours. I explained what I needed. And confirmed they were licensed and insured. With in hours I received a quote and set up a day to get the work done. They showed up on time. Every thing was handled very professionally. And they left things very clean and orderly. They even provided after photos. I could not see any difference in color of the roof shingles at all. Perfect match. I would give them 10 stars if I could.

Peter from Badger Chimney came out to my house for an estimate today. He would have been a no-show…read morehad I not called to remind him of the appointment, and showed up an hour later than he estimated without calling to say that he would be on his way, which I asked him to do. He badly scratched the hardwood floors in front of the fireplace with the metal eyelets of his shoes and then denied it, despite the fact that the blanket he brought was not spread out and his feet were hanging off of it. He pointed to a number of nearby superficial scratches saying that he couldn't have made the fresh deep ones past the edge of the blanket where his shoes had been, but I have photos that suggest otherwise. If you want a careless contractor who will show up late and damage your floors, this is your guy!

Peter did a great job! It's the best chimney on the block! All the neighbors are envious on how…read morenice it looks. Peter gave us a choice of 6 different bricks before he started and he matched the mortar color with that of the house. The flashing also is perfect. Ditto the top cap. He cleaned up the job site well and cleaned all our gutters too! Price was right too. The only problem was that his communication needs some work. He got sick in the late winter/early spring and didn't let me know that he wouldn't be able to complete in the agreed time frame. Wasn't a problem for me but would have been better to just email or call and let me know. His work was also delayed by our wet Spring we had this year. Again communication with me could have been better. But, bottom line is he does great work. I would recommend him.

Bad, bad bad! Not responsive and they ghosted me for the service I scheduled. I gave them over a…read moreweek to return any of my three voicemails and I heard nothing after they never showed up!! Very disappointed that any business will do that to a customer!

My husband and I planned to convert the wood burning fireplace in the house we just bought to a gas…read moreinsert and the first contractor said our chimney needed to be rebuilt first. He didn't offer any less costly options so we decided to get other estimates. We got 3 estimates, then a friend at church recommended Joe at Dane County Chimney and Masonry who recently rebuilt her chimney. Joe came right out and was very informative, not only of our chimney situation but of gas inserts too. He offered several options of varying costs. We opted to have him remove the chimney and install gas vent piping instead of a full rebuild, plus we chose an insert that was attractive but wouldn't break the bank. He and Matt got right to work and did a great job! We love the look of our new insert and I highly recommend Dane County Chimney and Masonry!