We contacted Walgenmeyers for a quote on flooring for our kitchen…read more Mike came out right away and gave us a fair price. The installation was done when they said it would be, but that's when all the problems started! They told us our floor was uneven and showed us they would have to put down leveler. Well, the guys put it where it didn't belong and didn't put it where it did belong. Now when we walk on certain parts of our kitchen floor it makes all kinds of popping noises, because it's not level! We contacted our salesman Mike right away. Mike came out about two weeks later and said he couldn't hear anything. They didn't account for the face plate on the bottom of the dishwasher either, so they left that piece off we told Mike about that also, then we were told by Mike the salesman we needed a transition piece where the carpet meets the new flooring, so we bought that. Then when the installers were putting the transition piece on, they advised us to buy another piece incase our type of tile was no longer available. So, when they gave us the other piece (just before they left) we noticed it was a totally different piece and wasn't even the right length! I told Mike I wanted a refund for this piece and he said no! We complained about this to our salesman Mike, and he said he never sold us the extra piece even though I had the invoice. But he couldn't find his copy anywhere. (yeah right) When I pulled out our invoice Mike actually raised his voice to us and said he would contact us later and we could also talk to the owner. Never been able to get ahold of the owner either! We tell all our friends that are remodeling to never go to Walgenmeyers unless you want to get ripped off and have shotty work done that's not guaranteed! Because absolutely nothing has been fixed!

We were disappointed. Careless workers, and poor response to errors they made…read more -They underestimated materials, which meant the movers arrived with unfinished flooring. -The installers sawed everything inside the living room, covering everything in dust. -Three transition pieces had issues. One was much too tall and a tripping hazard, another did not allow the door to close, and a third fell off. It took 4 weeks several emails and phone calls to remedy, and one doesn't match the two other transition pieces right across the hall. They could not explain to us why the same kind of piece couldn't be used. (Same transition from laminate to vinyl.) It looks very odd. (Two wood transitions and one black metal one in the same hallway.) -The trim work around an outlet and loft posts has gaps. -The response time to our concerns took a very long time, although I got the remainder of the bill right away. The actual wood laminate product looks good, but I worry should issues arise in the future with such poor customer service.

The representative refused to give any details related to hourly rate or pricing of material…read moreestimates before an in person visit. This wasted my time.

Got new carpeting installed. While setting up the instillation was told there would be a $40 or $50…read morecharge for furniture removal and replacement. I asked if I had the installation area empty could I save that charge. Was told yes. Had the entire installation area empty prior to the install and was still charged the furniture removal fee. Called to inquire and was told a check would be cut to me as reimbursement for the fed. Two weeks later and no reimbursement has been received. Sent company an email and received no response. I would not recommend using these guys. The amount may be minor but it's not right to pay for a service that was not utilized and to not get any response when inquiring about it. A tad dishonest!

CTW left us extremely disappointed…read more After a pause in our project in which we were deciding how to treat our stairs, I reached out to Amy, our sales person. We wanted to move forward on installation with the carpet we'd purchased from CTW for our stairs. Amy responded via email with "We took install off the quote but had carpet ordered already, so whatever we have left over should be able to do the stairs." To confirm this, she came to our house (30 minutes late with no explanation) to confirm this and undoes the rolls of carpet, measures them and states there is not enough to finish the stairs. I'm thinking well can't you get the balance of carpet needed? "No, it's discontinued." She said she could look for a match back at the store, but we'd need to pay for it. She also tried to back-pedal by saying we only purchased enough to do the tops of the stairs. AFTER SHE WROTE TO ME WE HAD PURCHASED ENOUGH FOR THE WHOLE PROJECT AND I HAD INVOICES AS PROOF. We paid for 99 sq yds of carpet, before any discussion of treating the stairs differently, and that line item on the invoice was the exact same as when we ordered carpet that included enough to carpet the stairs. Did her "A Team" (her words) of installers cut the carpet incorrectly? The lead installer left our house midway through the install, leaving 2 apprentices alone to finish the work. Did someone else mis-measure the carpet? I am speechless. What kind of a circus is this business? I have been ghosted for two weeks now. I've reached out to Amy and left a message for Kieran, the VP. All I've gotten is radio silence. I do NOT recommend CTW.

From the owner: At CTW Design Center, we are dedicated to transforming your living spaces with premium cabinetry,…read morecountertops, flooring, and expert design guidance. Since 2000, we have proudly served our greater Madison Area community, continually enhancing our offerings to ensure that every customer receives the highest level of service and satisfaction. Whether you're renovating your home or upgrading your business, our team is here to assist you every step of the way.

Our designer Carrie was extremely helpful and overall good in helping our plan come to life…read more Overall I would recommend Nonn's to someone else who is looking for help with a ktichen design.

We worked with Nonn's on a large home project involving flooring, tile, and appliances. When…read moreservice issues arose, the experience was far below what we expected from a company handling a project of this scope. Our range broke immediately and was unusable for weeks. We also had a separate dishwasher issue that required months of follow-up before ultimately failing and needing faulty parts replaced. Communication throughout the process was slow, inconsistent, and often required repeated effort from us just to receive basic updates. Although repairs were eventually completed and a partial credit was issued, Nonn's declined to provide any further accommodation despite the prolonged disruption and clear service breakdowns. The response from leadership made it clear that customer experience was not a priority once problems occurred. We made multiple good-faith attempts to resolve this privately. Based on how these issues were handled, we would not choose to work with Nonn's again and would encourage others to carefully consider their options before committing to a significant project.

Teri Cheramy at Coyle Carpet One (West Beltline) guided us expertly to the perfect tile and carpet…read morechoices, communicated effectively through our complex project, and paid exceptional attention to details, even crafting a custom transition strip for us. She's a treasure - years of experience, high energy, cheery personality. Coyle's installers were great, too (ask for David for LVT!)

We bought high end vinyl flooring here and had it installed by them. The installers and the person…read morewho came to check it before install to provide a quote were so experienced, professional, and hard working. We got multiple quotes and their proficiency was so much greater than the competition, it wasn't remotely close. I hope that everyone who gets flooring gives these guys a chance to give them a quote. They are super experienced, talented, and fantastic.