We had Jay service our fireplace, and a number of times he went above, and beyond what he needed to…read moredo to make sure that we had warmth in our home especially when it was so cold this past month. He was so thoughtful and helpful.

$300!!! BEWARE!! I THINK THIS COMPANY HAS BEEN SOLD. I DON'T THINK IT IS THE SAME FAMILY THAT…read moreOWNED IT FOR YEARS. I had been with Hansen's and Sons for years and been very happy. $300!!! The ignition switch was not working. The technician pulled the unit away from the wall and pushed it back in again and that fixed the problem with the ignition. I assume the movement must had wiggled something that had caused the problem. He also cleaned some build up on the inside but that was not what was causing the problem. In fact, he never did figure out what had been causing the switch not to work. He asked if I wanted him to figure it out and I said "No" since it was now working. For this half an hour of work they charged me a $300 "diagnostic" fee., despite the fact that they did not diagnose the problem with the switch. That equals a $600/hr. rate. The explained that they don't charge an hourly rate because if the tech was training a new employee, it would cost the client more for the extra time. .

Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.

I recently had the pleasure of working with Jim's Country Fireplace for the installation of a new…read morefireplace, and I couldn't be more satisfied with the experience. From the moment I walked in, I was impressed by their knowledgeable and friendly staff. They provided straightforward, no-nonsense information about costs, which made the selection process much easier. When it came time for installation, I was thrilled to see that we got exactly what we wanted at the best price available. Dave and his crew were not only courteous but also incredibly helpful in guiding us to choose the perfect stone and mantel that fit our budget. Their expertise made all the difference in ensuring we made the right choices. The installation itself was impressively efficient, taking just 8 hours to complete the fireplace setup. I appreciated their attention to detail and professionalism throughout the process. The stonework is scheduled to follow in the next couple of weeks, and I am eager to see the final result. Overall, I highly recommend Jim's Country Fireplace for anyone looking to enhance their home with a beautiful fireplace!

In a world of high paced sales and busyness this place is worth the drive huge selection, and one…read moreon one service from the owner every time. They also have more than fireplaces, a beautiful park setting for weddings, koi and pond supplies along with specialty plants you just don't find anywhere else

Similar experience and terrible service to other customers. Technician arrived without required…read morepilot assembly to repair a fireplace that would not light. They were informed that the pilot assembly was required. After 15 minutes of looking at the fireplace, I was charged over $200 to be informed that that a pilot assembly was required - the reason I called them in the first place. They then attempted to charge me almost double the listed cost of the new part in addition to another service fee for installation. Do not use this company. I will be finding another company to do the work as I refuse to support a company that does business like this.

They installed a hardwood laminate floor in my office. They were on time, professional, and honored…read morethe quote, even tho I some of the floor needed some leveling, which was unforseen.

Isaiah did a swell job of cleaning and checking the FP in our new (to us) house. He also explained…read moreproper maintenance. Definitely recommend.

Wish I would have read the other reviews before contacting this company- absolutely horrible…read moreexperience with the service department. Ask them for an estimate and they want to charge you a $500 service fee to provide one!!!!

I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz

Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

If I could do -5 I would wanted to charge us another $259.00 to finish what they started (fireplace…read moreinspection) very rude on the phone when trying to resolve this issue he actually hung up on me not professional at all I would not recommend MR T.

We hired Mr. T's to repair our gas fireplace. Two techs came out and to diagnose the issue,…read morereplaced a part, and then realized that their initial diagnosis was wrong. They admitted that they did not have enough experience to diagnose the issue, and needed to have their boss come out to take a look and would charge us, not only for their time and not being able to diagnose the problem, but an additional cost to have the boss come out for a look and diagnosis. We chose to end things there and go with another company. However, even after speaking with the boss and him admitted no services were provided by not being able to even diagnose the problem, we were still charged over $250 for nothing. We are at square one and are going with another company who has guaranteed a diagnosis or there will be no charge. The techs who came out were extremely nice and hard working. I do not fault them for what has happened. I 100% fault the owner and the terrible business practices they have. If someone more experienced had to come after the first techs, but did not charge an additional fee for their own inexperience, I would have gladly paid. Save yourself a lot of time & money - I would highly suggest going elsewhere. PLEASE read other one star reviews because they are EXACTLY what we experienced.