We had Jay service our fireplace, and a number of times he went above, and beyond what he needed to…read moredo to make sure that we had warmth in our home especially when it was so cold this past month. He was so thoughtful and helpful.

$300!!! BEWARE!! I THINK THIS COMPANY HAS BEEN SOLD. I DON'T THINK IT IS THE SAME FAMILY THAT…read moreOWNED IT FOR YEARS. I had been with Hansen's and Sons for years and been very happy. $300!!! The ignition switch was not working. The technician pulled the unit away from the wall and pushed it back in again and that fixed the problem with the ignition. I assume the movement must had wiggled something that had caused the problem. He also cleaned some build up on the inside but that was not what was causing the problem. In fact, he never did figure out what had been causing the switch not to work. He asked if I wanted him to figure it out and I said "No" since it was now working. For this half an hour of work they charged me a $300 "diagnostic" fee., despite the fact that they did not diagnose the problem with the switch. That equals a $600/hr. rate. The explained that they don't charge an hourly rate because if the tech was training a new employee, it would cost the client more for the extra time. .

Came out quickly to provide quote on stove pipe replacement and modification and check pipe on…read moreroof. Received a quote and work was created in a reasonable time. Deric and his associate were friendly and provided good information around the repair. It turned out some of the work was not necessary so the bill was substantially less than quoted. Repairs look great and I can definitely recommend.

Incredible job! Rob did an inspection for a wood burning stove/fire that hadn't been used in years…read more He was on time, incredibly thorough and went above and beyond explaining about how to use it and what to look out for to signal the next cleaning. Will be using Rob again!!

Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

Roger was on time, told me exactly what to expect, and did what he said he would do. What he didn't…read moretell me he would do, but I greatly appreciated, was to give me straightforward advice on how best to handle some repairs, and not to call him again next year. He told me that weekend fire people, like me, don't really need to have their chimneys cleaned every year. Or even every two years. Whenever the next one is, I'll call Roger at Zims.

I called Zim's Chimney to get our wood stove inspected and the chimney pipe cleaned out. We have…read morebeen in our house about a year and hadn't had it looked at yet. The tech arrived early and discussed a couple things with me prior to starting. The cleaning took approximately 45 minutes. After he was done, he went through a list of things he'd found and suggestions. Basically the inspection came down to "don't use this thing again". Unfortunately for us, the pipe coming from the stove was not installed correctly and was too thin, the backing material on the wall to protect against heat wasn't fire proof. The hearth area was too short and the distance of the stove to the walls was too close. He also inspected the chimney which runs through an upstairs bedroom and found that the flashing that surrounded the pipe coming through the floor was not fire proof and the pipe itself, while sufficiently insulated, needed to be enclosed per code (something not mentioned by our home inspector). Basically the entire set up is a fire hazard. We won't be using our wood stove again and luckily know now that the entire thing is a fire waiting to happen. The tech didn't offer to correct these things or suggest additional work he could do. He did the cleaning, gave a professional opinion (even though it was all bad for us) and his rate was reasonable. I'd definitely recommend Zim's and suggest an inspection of any fireplace or wood stove before using.

I needed chimney repair before my house sold and would have an inspection. I contacted Make to…read moreMark to help me out and once weather co-operated they came out and replaced a bad brick then did some tuckpointing which allowed me to pass the pre-sale inspection. The work is excellent and they pointed out some other areas that needed work but kept everything to my original estimate. I recommend them for everything done as described and more. Great quality and just good people.

I have been trying to find a company that would fix my chimney for a long time now. I am so glad I…read morecalled them. I got a quick reply during a period I would have said that was after normal business hours. I explained what I needed. And confirmed they were licensed and insured. With in hours I received a quote and set up a day to get the work done. They showed up on time. Every thing was handled very professionally. And they left things very clean and orderly. They even provided after photos. I could not see any difference in color of the roof shingles at all. Perfect match. I would give them 10 stars if I could.

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Have been using Superior for years to service my chimneys. They have always been professional with…read morethe highest standards of service. Recently I suffered some damage during a storm and Alan came out for the repair. He was outstanding and I highly recommend this firm.

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!

I can't say enough good things about Mike and his service. We had a chimney fire on a Saturday…read moremorning in a stove pipe from a wood stove: our source of heat on a 20 degree day. The firefighters removed the stove pipe from the wood stove to the ceiling 18 feet above and from the roof up to the chimney cap: they wanted to be sure that there was no fire anywhere. After the "all clear", we made four calls to find someone to put us back together: we needed heat. Two did not provide a return call. One could put us on a list. Mike called back within 30 minutes and was at our place within 90 minutes. Not really knowing the conditions of our place, he offered and brought special cleaning supplies for the fine dust of the ash and fire extinguisher. He assessed the situation and got to work. Not only was he professional and efficient, he was empathetic, personal and funny. We cleaned. He reassembled; was very thorough about being sure things went back together to ensure safety; taught us things about fire building and maintenance; and ensured that we had heat from the wood stove by 5pm. Mike will now be part of our annual wood stove maintenance program. We are very grateful to the fire fighters and Mike who took very good care of us in this emergency. Thanks Mike!

From the owner: Tri-States only exclusive chimney sweep. Hanselman Specialist. Been in service for over 40 years.read more

Fireplace inspection. Response from company very timely and efficient. Chad was very professional…read moreand friendly. Did the job quickly and left no mess. Thank you Chimneys Plus for making this so easy.

We had a new roof put on are garage & some additional work done.they had it done in a day . Right…read moredown to the extra time spent in clean up. Making sure no nails or debri was left ,respect for are property & workmanship. Great job. Very Professional & knowledgeable. At a respectable down to earth price. Me & Renee Thank you very much Chad & Ali & your great crew. 5 star plus