We had Jay service our fireplace, and a number of times he went above, and beyond what he needed to…read moredo to make sure that we had warmth in our home especially when it was so cold this past month. He was so thoughtful and helpful.

$300!!! BEWARE!! I THINK THIS COMPANY HAS BEEN SOLD. I DON'T THINK IT IS THE SAME FAMILY THAT…read moreOWNED IT FOR YEARS. I had been with Hansen's and Sons for years and been very happy. $300!!! The ignition switch was not working. The technician pulled the unit away from the wall and pushed it back in again and that fixed the problem with the ignition. I assume the movement must had wiggled something that had caused the problem. He also cleaned some build up on the inside but that was not what was causing the problem. In fact, he never did figure out what had been causing the switch not to work. He asked if I wanted him to figure it out and I said "No" since it was now working. For this half an hour of work they charged me a $300 "diagnostic" fee., despite the fact that they did not diagnose the problem with the switch. That equals a $600/hr. rate. The explained that they don't charge an hourly rate because if the tech was training a new employee, it would cost the client more for the extra time. .

Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.

I have dealt with many contractors over the years, some good, some bad. Tony is fantastic. He…read morereturns calls, shows up when he says he will and does great work. We were very pleased with the outcome and will definitely use in the future.

From the owner: TC Countertops provides cabinets, countertops, tile installations, bathroom remodeling, kitchen…read moreremodeling, and remnants in Evansville and Madison, WI.

Had a new Bryant Furnace installed and because the old furnace didn't quite hit the 20 year mark…read moreand was somewhat faulty I received $700 refund/discount on my new Bryant. If I had another brand installed...no refund! Excellent work getting it installed by a very responsive and polite crew.

This year both our A/C unit and our furnace failed. GH was not only responsive, but also incredibly…read moreprofessional and reasonable with pricing. They repaired the units when possible, and gave good, clear advice when they had to be replaced (consequence of buying an older home). Very highly recommended.

Came out quickly to provide quote on stove pipe replacement and modification and check pipe on…read moreroof. Received a quote and work was created in a reasonable time. Deric and his associate were friendly and provided good information around the repair. It turned out some of the work was not necessary so the bill was substantially less than quoted. Repairs look great and I can definitely recommend.

Incredible job! Rob did an inspection for a wood burning stove/fire that hadn't been used in years…read more He was on time, incredibly thorough and went above and beyond explaining about how to use it and what to look out for to signal the next cleaning. Will be using Rob again!!

With the subzero temps this past week, having our furnace quit working last Sunday could have been…read morea stressful situation. We called Dan McCue and he gave us options to try on our own. Our unit needed more investigation and Dan was out promptly for a service call. The 15 yr old unit needed parts and repair and Dan clearly presented our options. We decided to go with a new unit and he had it installed within 24 hrs of making the call! WOW!! Grateful for all he did to resolve the issue. Thank you Dan and install team, for your caring, professional and exceptional service!

My sixty-year-old boiler was failing in January right before the coldest day we've had in decades…read more I was stressed and called 24/7 line. They showed up within one hour to diagnose and temporarily fix until parts were to arrive in two weeks. Parts came in TWO DAYS later and Ed was dispatched to replace. Not only were his knowledge, expertise and professionalism so obvious to the T's, but his patience in answering my numerous questions in terms I could understand was commendable. Had nothing but great professional service from this company here in Janesville WI and will continue my business with these folks in the future should it arise. Highly recommend!

Isaiah did a swell job of cleaning and checking the FP in our new (to us) house. He also explained…read moreproper maintenance. Definitely recommend.

Wish I would have read the other reviews before contacting this company- absolutely horrible…read moreexperience with the service department. Ask them for an estimate and they want to charge you a $500 service fee to provide one!!!!