Eric and his team member did a great job. Prompt, quick service, friendly and gave us good advice…read more Highly recommend.

I am a long time customer of Top Hat's. I bought my stove from them and had the chimney lined with…read morethem years ago. I've had yearly chimney sweeps and small repairs ever since. The guys coming out to service the chimney and stove have been stellar. Unfortunately, I just tried to get some family members who are new to the area lined up with Top Hat on the phone and a guy named Ron was completely irritating. He was impatient, curt and wouldn't give me the information I needed without an attitude. I asked for list of measurements and photos my family should bring in to allow them to determine what could and couldn't be done and he refused to do that (because no one could come to their house to make the determination??) I am close to never calling Top Hat again for my own needs. I'll certainly check elsewhere for what my family hopes to install.

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.

I have dealt with many contractors over the years, some good, some bad. Tony is fantastic. He…read morereturns calls, shows up when he says he will and does great work. We were very pleased with the outcome and will definitely use in the future.

From the owner: Specialties Countertops, Residential and Commercial…read moreProducts Tile, Ceramic, Granite, Hardwood Floors Services Kitchens, Bathrooms, Vanities, Fireplaces, Shower Surrounds, Tile, Tile Showers and Backsplashes, Interior Designer, Granite Countertop Installation, Custom Vanities Brands Caesarstone, Samsung Radianz, Silestone, Corian, MEGANITE, Cambria Countertops Locations Notes Located near the Piggly Wiggly and Family Dollar off of Highway 14

Had a new Bryant Furnace installed and because the old furnace didn't quite hit the 20 year mark…read moreand was somewhat faulty I received $700 refund/discount on my new Bryant. If I had another brand installed...no refund! Excellent work getting it installed by a very responsive and polite crew.

This year both our A/C unit and our furnace failed. GH was not only responsive, but also incredibly…read moreprofessional and reasonable with pricing. They repaired the units when possible, and gave good, clear advice when they had to be replaced (consequence of buying an older home). Very highly recommended.

Came out quickly to provide quote on stove pipe replacement and modification and check pipe on…read moreroof. Received a quote and work was created in a reasonable time. Deric and his associate were friendly and provided good information around the repair. It turned out some of the work was not necessary so the bill was substantially less than quoted. Repairs look great and I can definitely recommend.

Incredible job! Rob did an inspection for a wood burning stove/fire that hadn't been used in years…read more He was on time, incredibly thorough and went above and beyond explaining about how to use it and what to look out for to signal the next cleaning. Will be using Rob again!!

With the subzero temps this past week, having our furnace quit working last Sunday could have been…read morea stressful situation. We called Dan McCue and he gave us options to try on our own. Our unit needed more investigation and Dan was out promptly for a service call. The 15 yr old unit needed parts and repair and Dan clearly presented our options. We decided to go with a new unit and he had it installed within 24 hrs of making the call! WOW!! Grateful for all he did to resolve the issue. Thank you Dan and install team, for your caring, professional and exceptional service!

Al Beyers has done a great job troubleshooting my 23 year furnace. Ed has been out twice and…read moresolved my heating issue. Water was all over my basement so I was very worried. He even came on a Sunday about 6PM to assist. thanks and Al Beyers is always my first call. Comes same day as well.