Michelle and team exceeded our expectations by taking on our unique request with enthusiasm and…read moreexpertise. Their communication was prompt and professional, and their deep knowledge was evident throughout the process. We were absolutely thrilled when our package arrived. Exceptional service--highly recommend! If we could give more than five stars, we would! +

After reading the positive reviews listed here we called Monroe Street Framing looking for…read moreassistance in mounting a . Initially I spoke with Jeremy who lived up to everything that the reviews indicated the staff with Monroe Street Framing would be. He was knowledgeable, pleasant and extremely helpful. Our experience with Jeremy was everything that we would have expected from the reviews. Jeremy helped us to come up with a solution to wall mount a small hand-made quilt. The agreement was that we would pay for and pick up the foam core two weeks later (we were leaving for a trip). Upon returning from our trip I again called the shop and spoke with a woman who was unable to find our order and insisted that they did not take the order and would not have been able to fill such an order. I called again and spoke with the owner Dave. I explained what had happened and initially he was pleasant and again helpful. He confirmed that they would in fact be able to provide a piece of foam core in the size that we had requested. When he realized that all we had ordered was the foam core his attitude became extremely negative and hostile and his willingness to work with us was non-existent. He explained that they were a "full service" framing shop and that there was no financial benefit for them to sell us the foam core and he was unwilling to do so. I tried to explain that we had been told that this was an option per Jeremy. Dave responded, "I don't know what he told you, but I am the boss and I am not going to do this...try finding it on on-line if you can. Good luck." We were very disappointed with his response and attitude. While we may have only been looking for a piece of foam core this time, "owner" Dave seems to have missed the point of customer service and the benefit of a return customer. We will never consider going back to Monroe Street Framing for any other project, nor will we recommend the shop to friends and family. It seems clear from the treatment that we received from Dave that they do not feel the need to encourage new business. Apparently our business was beneath them. We wish them luck. Within 15 minutes of talking to Dave I called a local sign company, Budget Signs, who agreed to sell us a piece of foam core immediately. No waiting, no hassle and no dismissive, negative attitude. Thank you Budget Signs!

I absolutely adore these guys. I am a returning customer. Print quality, responsiveness, shipping…read morespeed, and fair pricing all exceed my expectations every time. They also accommodated a small request and didn't charge extra as another printer had when nickle and diming me. I wish I could keep Print Salon all to myself, but need to spread the good word too! Will 100% return as a customer.

Picture Salon had been printing my fine art photography since I started over ten years ago. I have…read morenever had a complaint. They are knowledgeable, professional, and friendly. I have recommended them to anyone needing like services. I cannot rave enough over them!!!

These guys are RAD!!! I was in a bind due to my original printer being down and these dudes stepped…read moreup and took care of me super fast!! Print looks perfect and professional!

These guys rule! Great prices and fast turn around! I have only used them a few times but can not…read morerecommend them enough!

Awesome. Bao is very helpful. Be aware, it's a first come, first-served process. I was able to get…read morein after what turned out to be a SSD hard drive crash in my laptop. Bao diagnosed, replaced the drive and reinstalled the OS, all within a couple of hours. It's not the most comfortable place to wait--the chairs are just banquet-hall leftovers and the space is small. More of a drop and go kind of place. In my case, I enjoyed seeing the kind of stuff they handle and asking computer questions in between customers. They'll do advice, resales, sell components and equipment or repair jobs. For deep recovery, they referred me out. Bao is very personable and gives a very honest vibe. Pleasant and informative and doesn't over-promise. Will give options at a couple steps if applicable (ie replacement costs, recovery costs). Gave me the option for reinstall Windows 10 or 11, which was nice. The work is reasonably priced--also if you pay cash, you will save 2.75%. They have a variety of ways to pay, including Bit Coin. Parking lot is incredibly small as mentioned--two spaces, with restricted parking around the building. As another reviewer mentioned, park kitty-corner, off Sherman Ave. A

Such a great community resource for the geek in all of us, with all of the used computer parts…read more Also a great place to go if you need repairs but aren't up to the DIY task. I was able to find a replacement power supply to fix my Mom's aging PC.

No stars. They had our laptop for a week with prepay $57. Called multiple times and finally a tech…read moresaid - the battery is bad. We told him the battery is new and was charging fine at home. Oh, then it's the motherboard. Did they even diagnose? Lost our trust right there. Said they would call the next day with price. Did not call. We picked it up and it's worse than when we dropped it off.

Our largely trouble free desktop computer running Window XP for the past 12 years was having start…read moreup issues. I brought the computer in and met Matt and described the problem. Matt said it could be the motherboard and/or the drive. I protested and told him the computer had no inconsistencies on the drive, no malware, no viruses. He replied "you are talking about psychotherapy and the patient needs a liver transplant." Immediately I appreciated his wry dry humor. I shared with him a parts build I had put together for a custom computer which we wanted to go forward with in September of 2017. For now we wanted a fix to tide us over until then. He warned if it was determined the problem was the motherboard there was no solution for us; he could not get another since ours was 8 generations old; not even an OEM version. The next day he called with devastating news. It indeed was the motherboard. He sent via email pictures of four blown capacitors on the board. At that point I was very fearful that we would lose all our data despite having it all backed up onto an external Western Digital drive via Acronis. I shared that our most important desire was to save all personal documents from each of our (my wife and I) respective profiles and twelve years of music on iTunes. I had just spoken with a support technician at Apple who told me since our version of iTunes was old, the music could not be downloaded into their newest version. Matt said that would depend on the condition of the hard drive, something he would know after examining it. He determined that the surface of the drive was damaged but the hardware supporting the drive was intact. He observed it was a good thing we brought it in since he surmised there was about seven days use out of it left. He did not guarantee he could do what we asked but felt confident he could. My parts list totaled $2,900. Matt went over each component and made recommendations for changes. When we were done my parts list was reduced to $2,100. The price reduction did not represent compromised performance; quite the contrary. With the graphics card I had originally listed Matt said it needs to run at 70 to 80 percent of capacity and if I were not using it in that manner I would not see the benefit whereas I would see MORE performance out of a card that cost less but was more accurately matched for intended use; horses for courses, and so it went with each part including the case. Matts reasoning was so clear it inspired confidence. I pulled my parts from Parts Picker. As I was "building" the computer with each addition of a part the site had a pop up that said "there are no incompatibilities" and continued to say so until the end. Matt said he did see where based on his experience there could be some parts that did not play well with one another. He agreed that the Corsair Vengeance series that was recommended to me over the higher level Corsair Domination Series was less troublesome. I told him that my goal was stability and at the same time although we are not gamers, we wanted a machine that was ultra-fast. He did what is called "active listening" and recommended a top of the line component that would meet those needs. HAPPY ENDING. Matt was able to rescue all of our personal documents and our iTunes library put into the latest version; a Miracle and we are so grateful. I knew he was not using hyperbole when he said "you will feel as if you have gone from a Model T to the Jetsons." Experiencing the truth of what he said was something else entirely. Per my request he installed the ESET Internet Security software that I purchased and brought to him. He also installed Microsoft Office Home and Business 2016 as well as Windows 10 Home 64 bit. Matt shared in our excitement and it was palpable. There is something special to be said when someone is excited about building something for you; good energy going into the product. All the above is a very long winded way of describing someone who is adept at what he does and at the same time able to communicate what he does effectively, honestly and compassionately; a rare trifecta of skill sets in any business but especially in the world of technology. That Matt cared about us as people was evident at every point along the way. By that I mean he did not see us as customers only; someone to add to the profit margin. For all intents and purposes, Matt IS Madison Geeks. If he went elsewhere we would follow him. Kahlal Cunningham, CEO of Madison Geeks would do well to make Matt a partner. If we had not had the conversations we had with Matt and the trust he established with us, a $3,000 custom built computer would never have been built. Had we not had the numerous consultative conversations no work order would have been placed with Madison Geeks; it goes without saying that building a custom computer is not the same as putting money in a candy machine and out comes the candy bar.

Needed 200 colored brochures in a short time and Amy was excellent to work with. Friendly,…read moreinformative, great price, provided what I asked for with a smile. Would love to deal with more businesses like this!

The venerable Bob's Copy Shop could not be more efficient, and the prices are extremely competitive…read morewith other copy shops in town. They have worked miracles in terms of timing more than once. Amy is great -- super responsive to emails, and patient to boot. Plus, what's not to like about a place where the shop doggie is as great as the staff?

Paul and Sam are friendly and fast! I called over in the morning and they were in my office by the…read moreafternoon helping me. Everything was resolved in a matter of minutes! Excellent service. I would recommend them to anyone.

Throughout my 4 years at UW The Camera Company (both East and West locations) aided remarkably in…read morepreserving my undergraduate memories. The sole service I utilized at both locations was film development. The staff at both locations were always friendly, and the stores had an efficient process for dropping off film and electronically stating what type of prints you wanted. The quality of the photos was always consistent and very high quality. I have since moved from Madison to Chicago, and I believe the company should open a new location here. I'm reminiscing on the ease and trust associated with film development that The Camera Company provided me, and I'm nervous to drop off my film camera with anyone else! I have provided photos to reference the quality.

recently purchased a Nikon camera from Best Buy and, after having some trouble using it for the…read morefirst time while on vacation in South Dakota, I stopped into the store for help. Tim went above and beyond. My boyfriend, John, and I were both incredibly impressed with Tim's character, professionalism, and knowledge. He never made me feel incompetent or embarrassed for asking questions. Instead, he took the time to look over my camera, showed me how to better care for it, introduced me to photography classes, and made it clear that he and his team are always available if I need help. What stood out even more was his integrity. Rather than speaking negatively about where I had purchased the camera, he simply focused on helping me succeed with the equipment I already had. That kind of customer service is becoming increasingly rare. In today's world, it's not often you find someone who genuinely cares about both the customer and the experience. Tim's patience, kindness, encouragement, and expertise turned what could have been a frustrating situation into an enjoyable one. Because of him, I'm excited to continue learning photography, and I know exactly where I'll go when I need advice or my next piece of camera equipment. Thank you, Tim, for reminding us what outstanding customer service looks like. You made a lasting impression, and you've earned customers for life.