Isthmus Art & Framing is a custom picture framing store and also a local place for local artists to…read moredisplay and sell their work. They offer restoration services and have ability to preserve heirlooms and important documents. The focus on outstanding customer service is delivered. The shop has been a stop on MMOCA's Gallery Night, so they support artists and purchasers of local art in a special way. I found this place by coming to Yelp! It's a drive by and miss it place in a strip mall off of University Avenue. When I was in the Yelp app, it happened to be within thirty minutes until closing. The gal that answered the phone said she could help me with selecting a frame as long as I got there before closing. I arrived with a several feet by several feet size family portrait print. The gal showed a few options from which I could choose. I do not frame a lot of things. Project was delivered on time with the quoted date. I can't speak to the fairness of the pricing, but the service here is certainly top notch, and I would not hesitate to recommend Isthmus Art and Framing for your needs.

Fabulous work! They helped me pick out just the right frame to highlight my art work.read more

Excellent customer service. They really spend time with you making sure you are happy with your…read moreart, framing is expensive so this is very important. Such a great selection of frames are available that it can be a little overwhelming at first but everyone there is very patient and knowledgeable and made things much easier. And if you need a quick art print for a gift they carry a decent selection here. I've spent a lot of money on framing so it's nice to find a place that seems to genuinely appreciate my business.

Excellent customer service. The staff are very knowledgeable and helpful in assisting with buying…read morethe right frame. I had purchased a round frame several years back and wanted another to match. They were so helpful in researching and getting exactly what I wanted. The Great Frame Up is definitely my go to place when I want a frame.

Needed a delicate memorial portrait RUSH framed in time for a funeral. The gentlemen here are so…read morekind, respectful, and punctual, and their handiwork is impeccable. Very reasonable pricing. Completely satisfied with the result, recommending 100%

I just picked up something I had framed at Douglas Art. I am more than pleased. It looks great…read morehanging in our study. They were professional, reasonably priced, and quick. What more could you ask for? I have already chosen the next piece to have framed there. Thank you Paul.

Do Not Use This Business For Any Framing Work!!! I took a piece in one year ago and waited 5 months…read moreto get it back. I was told they had a water break and were doing repairs on that and this was causing the delay. I thought I would give them another chance and 3 months ago took a picture in for framing and I cannot get ahold of them to find out where my picture is. No one answers the phone and no one returns a text message even though the phone message instructs the caller to text instead of leaving a message. When I finally got through to Meagan after calling the shop numerous times, she was rude and dismissive and told me they were just too busy and she will get back to me. She has not gotten back to me. All I want is my picture back now, even if it is not finished. I will never take any work there again, and I would never recommend this business to anyone else.

My husband and I purchased a beautiful photo in Door county. We took it to Megan's for framing. It…read morewas not cheap,we ordered sun protection for the photo and everything. After hanging the photo above our fireplace it came crashing down within weeks! The photo was ruined! They said they would contact the artist and replace it. It's been months!!!! I have been super patient!! There's almost no contact with me!! I have to go to the store to get any response!!! Never call me back. Have sent several texts!! The quality was bad and the customer service is even worse!!! I can't believe they can run a business like this!!!

Michelle and team exceeded our expectations by taking on our unique request with enthusiasm and…read moreexpertise. Their communication was prompt and professional, and their deep knowledge was evident throughout the process. We were absolutely thrilled when our package arrived. Exceptional service--highly recommend! If we could give more than five stars, we would! +

After reading the positive reviews listed here we called Monroe Street Framing looking for…read moreassistance in mounting a . Initially I spoke with Jeremy who lived up to everything that the reviews indicated the staff with Monroe Street Framing would be. He was knowledgeable, pleasant and extremely helpful. Our experience with Jeremy was everything that we would have expected from the reviews. Jeremy helped us to come up with a solution to wall mount a small hand-made quilt. The agreement was that we would pay for and pick up the foam core two weeks later (we were leaving for a trip). Upon returning from our trip I again called the shop and spoke with a woman who was unable to find our order and insisted that they did not take the order and would not have been able to fill such an order. I called again and spoke with the owner Dave. I explained what had happened and initially he was pleasant and again helpful. He confirmed that they would in fact be able to provide a piece of foam core in the size that we had requested. When he realized that all we had ordered was the foam core his attitude became extremely negative and hostile and his willingness to work with us was non-existent. He explained that they were a "full service" framing shop and that there was no financial benefit for them to sell us the foam core and he was unwilling to do so. I tried to explain that we had been told that this was an option per Jeremy. Dave responded, "I don't know what he told you, but I am the boss and I am not going to do this...try finding it on on-line if you can. Good luck." We were very disappointed with his response and attitude. While we may have only been looking for a piece of foam core this time, "owner" Dave seems to have missed the point of customer service and the benefit of a return customer. We will never consider going back to Monroe Street Framing for any other project, nor will we recommend the shop to friends and family. It seems clear from the treatment that we received from Dave that they do not feel the need to encourage new business. Apparently our business was beneath them. We wish them luck. Within 15 minutes of talking to Dave I called a local sign company, Budget Signs, who agreed to sell us a piece of foam core immediately. No waiting, no hassle and no dismissive, negative attitude. Thank you Budget Signs!

I've probably had 30-40 pictures framed at Gary's over many years and he's always done a flawless…read morejob. I couldn't recommend him more highly. Sam Smith, Madison

I took a variety of pieces to Gary, including some original artwork that had been in my family for…read moregenerations. In addition to suggesting beautiful frames/matting for every piece (new & old), he did an amazing job caring for the heirloom pieces. He made sure hand-written inscriptions, titles, and artists' signatures were preserved and displayed in a way that was tasteful and complementary to the piece. I will be taking another round to him shortly. Highly recommend.