Michelle and team exceeded our expectations by taking on our unique request with enthusiasm and…read moreexpertise. Their communication was prompt and professional, and their deep knowledge was evident throughout the process. We were absolutely thrilled when our package arrived. Exceptional service--highly recommend! If we could give more than five stars, we would! +

After reading the positive reviews listed here we called Monroe Street Framing looking for…read moreassistance in mounting a . Initially I spoke with Jeremy who lived up to everything that the reviews indicated the staff with Monroe Street Framing would be. He was knowledgeable, pleasant and extremely helpful. Our experience with Jeremy was everything that we would have expected from the reviews. Jeremy helped us to come up with a solution to wall mount a small hand-made quilt. The agreement was that we would pay for and pick up the foam core two weeks later (we were leaving for a trip). Upon returning from our trip I again called the shop and spoke with a woman who was unable to find our order and insisted that they did not take the order and would not have been able to fill such an order. I called again and spoke with the owner Dave. I explained what had happened and initially he was pleasant and again helpful. He confirmed that they would in fact be able to provide a piece of foam core in the size that we had requested. When he realized that all we had ordered was the foam core his attitude became extremely negative and hostile and his willingness to work with us was non-existent. He explained that they were a "full service" framing shop and that there was no financial benefit for them to sell us the foam core and he was unwilling to do so. I tried to explain that we had been told that this was an option per Jeremy. Dave responded, "I don't know what he told you, but I am the boss and I am not going to do this...try finding it on on-line if you can. Good luck." We were very disappointed with his response and attitude. While we may have only been looking for a piece of foam core this time, "owner" Dave seems to have missed the point of customer service and the benefit of a return customer. We will never consider going back to Monroe Street Framing for any other project, nor will we recommend the shop to friends and family. It seems clear from the treatment that we received from Dave that they do not feel the need to encourage new business. Apparently our business was beneath them. We wish them luck. Within 15 minutes of talking to Dave I called a local sign company, Budget Signs, who agreed to sell us a piece of foam core immediately. No waiting, no hassle and no dismissive, negative attitude. Thank you Budget Signs!

Gary is the frame whisperer. I have had over 20 pieces framed by him over several years. He nails…read moreit every time. His work is very high quality and he understands how to enhance, not distract from the art he frames.

I've probably had 30-40 pictures framed at Gary's over many years and he's always done a flawless…read morejob. I couldn't recommend him more highly. Sam Smith, Madison

Had a great experience with Jon! He was very knowledgeable and helpful in picking out the frame and…read morematting for my special Christmas gift to my mother. He took special care with my great grandmothers recipe when framing it. I was very impressed with the wonderful customer service and the speed with which my frame was complete (less than 2 days). I'd recommend Jon and U-Frame-It to anyone who is looking for a warm experience! Thanks again!

When I moved I needed to replace the glass in one of my large framed pictures. U-Frame-It cut the…read moreglass perfectly while I waited. So when a different picture accidentally fell off a wall I went back to have the glass cut and replaced. Again, they were fast and reasonable. I highly recommend U-Frame-It for your framing needs. They really know what they're doing!

Strolling down State Street, doing some window shopping. Found this gem of a card store. Love shops…read morethat have a wide selection of greeting cards and other gift items. The staff were friendly and helpful, and able to point me in the right direction. Found a bunch of hilarious (somewhat sarcastic) cards that almost had me rolling on the floor. Thought I was ready to be checked out, and then found a few more fun items at the register. I had to will myself to leave the store before I found more items (and spent more money). A great place for cards and other thoughtful gifts.

This store has a lot of cute cards, stationery, and little gift type items. Some of it is a little…read morepricey, but a lot of it also seems to be locally made. I didn't purchase anything so I can't speak to the service, but it was a fun shop to look around in.

Higher fire is a great studio in the Madison area. The people who work there are really friendly…read moreand customer service oriented. I started a class there this summer, but was unfortunately unable to finish it out due to outside circumstances. Linda was willing to work with me on the money I had paid for not being able to complete the course. I was really pleased with their responsiveness. The class itself was very informative. The teacher was attentive, and able to answer any questions. I think that others would enjoy taking these classes.

This is a great little art studio, gallery, and retail/gift shop on Regent St. They offer pottery…read moreclasses for adults and children - a unique idea to get out of the house in the winter and the lessons make a great gift for that person or kid that already has everything. Linda was extremely helpful and patient with our group lesson. She fired the pottery and we came back to glaze it before she fired it a second time. You can also buy a variety of gifts including from the adjacent jewelry and pottery studio or, better yet, make your own gift for someone special. It's a laid back atmosphere and they offer as much or little assistance as you prefer. Keep your eye out for the Gallery Nights they host complete with snacks and occasional live music. We bought 4 really cool hand made cups intended for Sake wine (but they're also ideal for espresso and baby food!) at the one we attended recently. Higher Fire is a place you've probably driven/walked past dozens of times but never stopped. Next time check it out and I bet you'll be glad you did! Plus it's always nice to support our local small businesses.

recently purchased a Nikon camera from Best Buy and, after having some trouble using it for the…read morefirst time while on vacation in South Dakota, I stopped into the store for help. Tim went above and beyond. My boyfriend, John, and I were both incredibly impressed with Tim's character, professionalism, and knowledge. He never made me feel incompetent or embarrassed for asking questions. Instead, he took the time to look over my camera, showed me how to better care for it, introduced me to photography classes, and made it clear that he and his team are always available if I need help. What stood out even more was his integrity. Rather than speaking negatively about where I had purchased the camera, he simply focused on helping me succeed with the equipment I already had. That kind of customer service is becoming increasingly rare. In today's world, it's not often you find someone who genuinely cares about both the customer and the experience. Tim's patience, kindness, encouragement, and expertise turned what could have been a frustrating situation into an enjoyable one. Because of him, I'm excited to continue learning photography, and I know exactly where I'll go when I need advice or my next piece of camera equipment. Thank you, Tim, for reminding us what outstanding customer service looks like. You made a lasting impression, and you've earned customers for life.

We were passing through town and saw this location and my son is really into cameras. We stopped…read moreand liked the selection of new and used items. They also have rental items which is great to test a camera and make sure you like it... I actually found a camera there also to add to my digital shooting. Nothing fancy but great price and we know the D40. The employees were and knowledgeable and very friendly. All of them were willing to help and no body ignored my son due to he is younger. They all talked to him respectfully and like he was another adult.. I was very impressed and respect this location more because of this. Thanks for the great experience and hope to use more of your services and advancing our cameras.

One of a kind shop. Definitely a hidden gem in Madison. I recommend at leaaaast visiting once to…read moresee all the art that they sell. Great place for inspiration. Lots of local art for sale. Nice selection of aerosol paint cans, shirts for sale, vintage graffiti magazines to read, and a table to sit down and draw if you plan on staying for a while. James, the owner, is very knowledgeable and helpful. Customer service is great. Small shop with a small town feel. After a few visits they'll definitely remember you and you'll feel like one of the homies. The best part about the shop is that they have a side wall outside that gets repainted every five weeks or so. They also have several other art walls in the area for graffiti art murals. Follow them on Instagram to stay up to date on their store events.

Cool art... you can see some of their work displayed and for sale in Bandung Indonesian Restaurant…read more(they had a showing there late last year for Fall Gallery Night).

It is a wonderful space. I had a patient instructor, and came home with beautiful table.read more

My husband and I took a woodworking class and came home with beautiful vases that started as just…read morean ordinary piece of wood. It was great pleasure to watch this wood take form and function as the class progressed. Joanne was an outstanding instructor and we will return many times for more classes! We are fortunate this business is so close to where we live. Highly recommend visiting their website!