I rarely receive what I'm paying for in my internet package (100Mbps Download / 10 Mbps Upload), and when I try to call in for help, they always want me to pay extra for a service call. read more

Imon made a mess of our front yard and told us they would be back next day to repair, NOT! I called customer service of which they had me email pictures and gave me a ticket number. After numerous calls and emails, they indicate it could take up to 6 weeks for repair. One area they left a hole and we live near a school, and we were afraid a child would get hurt. I finally just went and purchased the material and made repairs. If the install was not already completed, I would have cancelled and stayed with Mediacom. Hopefully, this is not the customer service that I can expect. Becky read more

They are a zero. The service is terrible, crashes daily, customer service is a joke. The guy at their front desk is absolutely the worst, condescending and rude. He refused to give receipts for transactions and talks down to everyone with enormous flamboyant attitude! A truly incompetent DEI hire! Canceled service with them and then was billed for seven days of service that I never received as I had none of their equipment! That cost was nearly have of my monthly bill! Not prorated for seven days! They are nothing but thieves! Don't bother with them...just unplug read more

I was with another internet provider for more than 14 years. Their prices continued to go up each year. I finally came to my senses and decided to give IMON a try, and boy, am I glad that I did! I have had nothing but a stellar experience with IMON. They have an incredibly friendly staff and great service. Truly, Plato's idea of an internet provider! read more

I was connected to ImOn as my ISP on April 28th. The install tech said the company would be back out to bury the drop within 1-2 weeks, 3 weeks tops. After 4 weeks, i contacted ImOn Customer Care (who could care less about customer satisfaction) and let them know my HOA was asking me why it was not yet buried. The agent said she would input "another" ticket.an that it "should" be completed in 12 business days, meaning it would be more than 6 weeks from the install. I followed up with a message asking for the issue to be escalated, as I did not understand why "another" service order was required. Who was responsible for not completing the original order and why was it not done? To date, i have received no contact back from the company. They really lack customer service skills, and i advise others to think twice before using the company. The Better Business Bureau is the next step, but I doubt anything will be resolved. I don't even believe the "new" ticket will be accomplished timely. read more

IMON Fiber internet service is hands down, one of the most reliable network internet services I have had the privilege to work on in my 44 plus yrs in this industry as a Low Voltage Journeyman Electrical Electronics Field Commissioning Engineer! I have worked all over the Country Nationally and Internationally. If you are subscribed to any other services where IMON is available? You are losing precious money & time! Believe it! Cheers! MAK read more

See all

Terrible upload & download speed. Always waiting. Have to sit in front of the router/Modem and even then depends on the time of day... how many users? I have one TV, one iPad & one iPhone. I am one person. This shouldn't be too much to ask. read more

ImOn sucks ass and swallows! Internet is constantly going out. Service is terrible. ImOn my way to a different provider. read more

Not as bad as mediacom, but still not great. Communication, website, and pricing could all be improved.

No Integrity. Tore up area plants and tried to hide it by piling up leftover dirt, rocks, grass clumps. The contractors for ImOn lied, but I have video so it didn't fly. The supposed Leader of the group promised to replace what they killed. It never happened. I doubt it ever will. My Point is: IF the employees Lie about the work they do what else are the employees willing to lie about. The only thing the company ImOn can manage is Lies. read more

i lost all wifi quality suddenly. so i called for help of course. the phone technician concludes there's high wifi interference, packet loss. a technician was sent out, the was where everything went down hill. he decided to play head games and thought i was not knowledgeable about internet. he didn't want to fix anything and actively lied or knew absolutely nothing about internet and technology. he was ready leave after using my phone to use a random online speed test. that was enough to him to declare all my devices in my home was broken. unable to connect to a new mysterious network he just set up, I've never seen before. i had to insist for him to get actual testing equipment and check the building box and my gateway. i don't think he did it. came back to my apt with his computer stating bc his devices can connect to this unknown network that wasn't mine so my devices must be broken. it's statistically impossible for this number of devices to all suddenly be wifi broken all on the same day. stop it. then I got upset, unplugged my xbox, small tv from bedroom and hooked it all up to prove he was wrong. all the while he's now panicking saying what I'm doing wasn't necessary. i proved it was. making evidence that the wifi had something wrong with it. he tells me a video game updated can interfere with the Gateway wifi. no it cannot.he tells me a phone not capable of 5g cant get wifi service of 100 up and down thu 2.4ghz.factually wrong. i pay for 100 up and down. The 2.4GHz band supports the network speed of 600 Mbps or 450 Mbps, while the 5GHz supports 1300 Mbps. there's absolutely no reason i can't get what i pay for in speed. he lied or is not fit for the job. on top of he seemed to enjoy messing with me and frustrating me like a narcissist would. until i told him off about how disgustingly he was treating me. he didn't think I'd stand up for myself. he left with his head down in shame having to admit he was wrong. it doesn't stop there. 2 different "technicians" over the phone also did not know anything about internet tech and how it works, made assumptions with no evidence just to close rhe ticket without ever fixing the problem. in the end I'm anemic, high bp and not well and they'll likely cause people strokes with the amount of stress, gaslighting, and misinformation they inflicted upon me. undue stress. don't bother with this company. any further problems with them i will just end my service. i cannot endure any more stress and abuse from the workers of this company. this was psychological abuse. read more

Consistently raise prices on long term customers while reducing channels. I dropped them and turned in a working modem and now am being charged for a damaged modem. Only reason I'll pay it is I don't want that on my credit. Will never change back to ImOn and would not recommend to anyone. read more

We used Imon for several years for internet service in Cedar Rapids, Iowa.We moved to an address that they do not service. I returned their equipment to their office as soon as possible after discontinuing my service. Their rep checked it in and assured me I was good and did not owe them anything. Fast forward to today, some 3 weeks later or more. I checked my bank account and found they had withdrawn nearly $500 for the equipment which they had and had checked in on their computer system. The customer "service" rep on the phone only argued with me and said I would received a "credit" on the next billing cycle. What I received was an overdrawn account and multiple overdraft charges! We are seniors on social security and have no money now for food or gas until sometime next week when our checks arrive. This was a total screwup on Imon's part and they will not own it. I would not recommend them or EVER use them again. read more

I have no experience with this company, but will not be using their service purely because their commercial starts a doorbell. With no warning, my dog is barking her head off and my previously peacefully sleeping child is wide awake. Thanks ImOn! read more

They sent out a canned letter to get new customers to pay online. No account number. Can't go online without an account number. So I called to pay with a credit card and they charged me $5.95 for not paying online. What a racket. Mediacom here I come. read more

The local technician and his cohort(one of them was Louis) connected my internet two weeks ago-the technicians were very friendly and helpful-this is my second go at this net work-the first time the connection was unreliable, slow would cut out -their out sourced customer agent was not helpful. They placed the modem at the north end of the house the desk top was at the south end-it did not work. The two in house technicians brought the modem by the computer-the internet is working well-0nly complaint is not as fast as I expected from 1G. I thank the two in house techs for taking care of the problem with a friendly and read more

Caleb & Aaran arrived earlier than expected to service me. Super nice and provided detail over what the issue was. Quick fix and thoroughly checked everything before leaving. Definitely hard workers out in this cold and accommodated me as much as possible! They made this mama-to-be less stressed and feeling secure that my internet is back to where it should be. :) Thanks again, guys!! read more

About 10 months ago, I'mon came and bored a line through our yard to install fiber optic. Since then, we have been fighting with them as they disrupted the tile system of the street and now we have constant water flowing down our sidewalk and across our driveway. Their representative Shane came out and told me, it was because we live at the bottom of a hill. Imagine my surprise that after 18 years of living in our house, we live at the bottom of a hill!!! Their lack of inaction to correct the issue has resulted in a neighbor and my son falling on the ice in the sidewalk, my sidewalk to heave, and about 10 months of them coming out, looking at it, and then leaving. They did dig a hole further up the street and fill it with cement. This has now caused my elderly neighbors to have water and ice constantly flow across their driveway now. Again, Shane's idea. Good job there!!! 10 month Imon!!!! My time, frustration, inconvenience are worth something!!! Plus I want my yard fixed!!! I have plenty of pictures and videos to back all of this up...including my neighbor falling!!! read more

See all

Im On communications is laying finer optic cable in our neighborhood a lot of us had no idea. As we were not notified of this by the city or them. I walk out into my yard where I find a huge fiberglass top to a underground box. What in the? My yard is tore up, trash laying everywhere and this eye sore just laying there. I contacted and was basically told sorry for the inconvenience but it could be worse. My home is paid off and I still pay taxes after 30 years of paying taxes and I pay high taxes unfortunately because the city decides it. Now I have a eye sore on my front that is probably going to lower my home sale value because who wants that in their yard? My taxes will go up and I'm stuck maintaining this ugly fiberglass because they aren't. They just tore up my yard and stuck it in and said sorry here ya go suck a lemon. They also ruined the sidewalk that the city forced me to pay for. Even though it's city property and once again I maintain it. Don't go with this business go with satellite if you have the option. A nightmare of a mess read more

See all

Brandi showed up on time and ready to go , was very impressed with her knowledge ! She was very friendly and easy to talk with , we planned a perfect location for the install and she explained everything in detail ! She made sure I was happy and well informed of how to get help if something was to happen ! im so glad I switched to IMON ... Brandi is a #1 installer ... read more

Chase installed my Imon internet today and he went above and beyond for me by setting up my service and taking a few extra minutes to get me set up online and changing my user name and password. Very nice personal service Chase...thank you! read more

Awful customer service. They bill incorrectly and refuse to correct it and they rather lose a customer than make things right. Internet disconnect randomly even with their modem/router combo. read more

Had an employee enter our property with out permission, lie about his right to be there. Only to be ignored by customer service.

We switched from Medicom to Imon and I am a VERY satisfied customer. The speed of the Internet is reliable, consistent (no throttling), and FAST. The customer service has been exceptional (in a good way). I would highly recommend Imon read more

After almost 7 years of being an ImOn customer I switched providers because I moved to a new home. I was owed a $6 refund check and was advised it would take 6 weeks. Due to life happening 8 weeks had passed and I realized I had not received my $6 check. I called and spoke with Karen, she advised that no check had even been printed because it was less than $10. They were holding my money as a credit on a closed account. I requested for my initial call to be pulled because I had been advised 6 weeks. A supervisor was supposed to call me with their findings. After a week I called back and told no supervisor was available to speak with. A second request was submitted to have a supervisor call me. 12 days passed and Derecho hit the city. I called back again and finally spoke with a supervisor who advised my check was mailed yesterday 8/18/2020. My initial request was submitted on 6/4/2020. ImOn has great internet service but absolutely horrible customer service. Not once did a supervisor call me back and I had to do their job for them. I would rate ImOn a 3 out of 5 stars. read more

Terrible experience. Paid a bill in the morning that took care of my balance. Internet was cut off at 5:45 same evening. Called customer service and was told my account was in good standing. Was then told service would be back in minutes. An hour and a half later, still no service. Called and was told a ticket was put in for restoring a service that was paid for. Won't have internet until the next day. Good service, but horrendous administration. read more

We've had internet, cable TV, and phone service with ImOn for many years. Phone and TV are fine, but internet service is very annoying, in a strange way: In summer when the weather gets warm, we are likely to lose our connection. It is absolutely temperature related -- below 75 degrees, no problem. 75-80 degrees, it may cut out for short periods. 80-85 degrees, it's out at least half the time. And above 85 degrees, forget it; no internet. From mid-October thru mid-April, there is no problem at all, but when the temperature warms up, it starts cutting out, and that's been happening for about the last five summers. A parade of technicians to our house have not been able to figure it out. They've replaced or cleaned connections, checked cables, replaced the splitter (which is inside), upgraded the modem, and who knows what else, but the problem remains. It's obviously being caused by something that's exposed to the outside temperature, but since no one at ImOn seems to have the foggiest idea what it could be, we will be seeking a new provider soon. We have no desire to put up with this for another summer. While we're at it, we will also replace our cable TV, because while the service has been fine, the price has gone beyond what we're willing to pay. read more

Worst internet service ever! The speed of internet in 10-20 times slower than it has to be. read more

Good internet service really shitty customer services as in you pay your bill they say they will turn on your internet and then they don't so your with out service for another day because they close at 4 and apparently don't give the 24 hour service people authority to turn service on so pretty ass customer service when they say they are going to do something and then don't so you have to wait another day you think they would have a better solution for stuff like this read more

My internet speed is supposed to be 200mbps. Tonight it's right around 23. Internet has gone out twice in about 6 months for a few days at a time. I would take my business elsewhere, but they have that damn thing called a contract read more

It is sad that ImOn is the biggest game in town as far as internet access in Cedar Rapids Iowa. This is the problem that occurs when there's no real competition when it comes to cable providers you get whatever service is offered by the only company in town. The internet speeds available in majority of town is dismal at best. And despite offering poor internet connectivity this company also gives you the most outdated modem equipment available. I guess they figured that the people in Cedar Rapids don't know any better and therefore don't expect adequate service. When you move here from a city that had real internet access despite being overpriced to settle for what ImOnoffers is very discouraging and frustrating to say the least. Not long ago we upgraded the ancient router that we were originally provided from them with a newer model. It has been acting up lately. When I went on The Cisco website they tell me my model is obsolete. I guess this makes Imon obsolete. Like I said before too bad there's no competition then perhaps they would try to attain a decent level of service to everyone not just those who live in the rich part of town. read more

Best customer service of all the internet/cable companies. Local business serving local people

Bezos was able to fly to space and back quicker than Imon has been able to deliver internet... After sitting on hold for slightly over 1 hour, we get a sales rep. The sales rep assigns Donnie to us. Donnie offers us an $800 install fee, with a three year contract. We ask if there are shorter contracts-- Donnie never answers the question, instead tells us that the three year plan will cover the $800 install/porting fee (important to note that the property has already been ported with their service). We call back and get JJ as a sales rep. JJ was much more helpful, but was still not able to deliver (says he'll call us back that day-- no call.). After two days, JJ confirms that he can have our internet set up the next day at 8am. By 9am, with no one from Imon showing up to their appointment, we call in; JJ tells us that he is not able to set it up for us (after spending 2 days to verify that he can). Rather than atleast calling us to notify that they can't furfill on their service installation after charging us, running our credit, and taking 29 days of our time, Imon doesn't say anything-- we spent our morning waiting 1 hour for someone to show up-- they never did. Difficult to feel anything but used and abused for an artificial sales commission-- at the expense of our time. read more

Formerly McLeodUSA, ImOn Communications is a small, locally owned phone, cable TV and internet provider. A real alternative to Mediacom if you're lucky enough to live in a Cedar Rapids or Marion neighborhood that they offer service in. I have local phone service, high-speed cable internet and VERY basic cable TV service with them. My monthly bill including taxes and bundled discounts comes to just $69. I'm quite satisfied with the customer service which I think has only gotten better since their break from McLeod. The internet support is handled by real people in Cedar Rapids, they're competent, helpful and you can actually understand them. Wait time is minimal. If needed they'll send a service person to your home and you don't have to wait around all day for them to show up. Unlike the other cable company, the phone and cable TV comes into your home on separate cables, so you don't loose phone service when the power or cable TV is out (nice to have when your caught in an ice storm!). They used to have regular problems with email and internet service, which I believe has also gotten much better now. The company doesn't seem to be too aggressive marketing-wise, because if they were, they'd be eating Mediacom's lunch by now. Fair price, great service. My advice: shop locally CR! read more

This company had no real reason why for the past month there service is on and off absolutely fed up

Signed on for 2 year contract that promised free modem, etc. Then was charged for the modem. Finally had a supervisor contact me and he agreed to forgo any modem charges for the life of the contract. It's gone downhill since. Bill has never been same once. Now they charged me $252 for one month of internet service. They claimed late charges, unhooked service and rebooked service. How do you acquire late charges when you have autopay where they have access to your checking account? Talked to multiple customer service people and none seem really interested in solving the issue. Attempting to contact a supervisor but NO supervisor ever available. Customer service says they have to send a request and a supervisor has 24-48 hours to respond. I've literally begged to have this resolved but get zero help. Look at their Better Business complaints. You will see a trend of customers that have the same type of issues. I've been in sales/customer service for over 40 years and I've never seen a business like this. read more

Internet bill is constantly different each month. They take any amount from my account they want. I have called so many times and can not get a person to resolve this issue. read more

WOO HOO! My 95 year-old mother's phone service was finally restored TODAY, Oct. 29. Check out my earlier Yelp review on Oct. 3, in which I complain about the awful ImOn service in the aftermath of CR's Derecho. Check out Jenny C's response on Oct. 6, promising immediate action to restore my mother's service if only we provide my mother's email and phone number. We did (although ImOn already had those). We never heard back from Jenny C, nor the company's VP, as promised. Nada. Let me repeat that: nada. No communication. Count 23 days after Jenny C's response--it took that long for the phone service to be restored, after Jenny C. promised here on Yelp to do so immediately, and after weeks of delays before that. Permit me to lodge two additional complaints here: 1) The service person today (a contract worker, not an ImOn employee) replaced the line from the pole to the house, and installed a modem inside. Which means: they swopped out, without telling us, the former landline system, and replaced it with a VoIP system. So it wasn't restoration of service, and it wasn't an upgrade to a superior phone service format. It was basically elder abuse, taking advantage of an old person, borderline fraud and maybe actual business fraud; 2) We received a letter a few days ago from ImOn explaining triumphantly that they had now restored phone service throughout Cedar Rapids and had a fancy way of determining how many days of service each individual customer had lost, and that they would pro-rate a refund according to their crack calculations. How many days had my mother lost, according to ImOn? Five. And our refund will thus be $10.62. The company is either inept or crooked, or both. Cedar Rapids: beware. read more

IMON is the worst Internet Company that I have ever had. They have terrible internet service as well as terrible customer service. Their internet constantly goes out due to technical issues. Their Customer Service does nothing to help with the frustrations. Their management is even worse. There are much better options for Internet Service. read more

First, a note to anyone with aging relatives you're ultimately responsible for: you need to be listed on their ImOn account to affect any change, like suspending service when someone is hospitalized. It's easier to deal with the bank and utilities than it is ImOn. (I'm sure this works to ImOn's advantage). Second, get ready to return any cable boxes or any other "leased equipment" - ImOn will charge you the full retail price for aged equipment that is 5+ years old and doesn't even work. Like $700 worth of outdated, non-working equipment. Out of morbid curiosity, I checked out the price of the same cable and modem on Amazon, and it was a little over $100. So, they'll rip you off if you give them the chance. I wasn't surprised when I learned that ImOn is run by ex-McLeod/Chapter 11 survivors. If only McLeod's investors had fared as well. If I had to guess, they're building a mini-telecom/cable network that they'll sell-off to a bigger entity. Not sure why it's not considered a monopoly: not a lot of competition in Eastern IA. Nothing good to say about the "customer service", the hurdles we had to jump over to get service suspended, and ultimately turned off. These guys are bad news. I'd give them zero stars if that was an option. Get Dish instead. Or go streaming through another device or supplier. And don't let them talk your relative into "bundling" - but above all, get your name(s) on the service agreement(s) so you can make changes without having to have legal representation. They required us to send an actual death certificate, and proof of trustee/executor stuff. Bollocks, read more