I went with Dish because they promised better reception better channels better everything oh do not…read morefall for that they are probably the worst one out there if you have problems they will charge you to come out and to look at their equipment because you are just Leasing their equipment if you do not pay for that extra repair cost in your contract which is another rip off. And then here is a good one for you when you cancel you have to pay to ship their equipment back to them I have three of their equipment two little hoppers and one main box they're charging me $50 to ship their crappy equipment back to them. Yes people they charge you to ship their crap back to them even though you have been a loyal customer to them and they're keep telling me that I have $400 in credit with them I still have to pay that send their crap back. What type of place is this besides a giant rip off don't fall for their sales pitch I started out paying $50 a month after 11 months my bill tripled still had the same channels 200 of them and out of them 200 channels 90 of them were shopping channels. Then they tell you that their equipment is one of the best let me tell you about their best when the wind would blow at 10 miles an hour and I live in Iowa I would lose signal if it snowed I'd lose signal if it missed it outside I'd lose signal if it rained I lose signal if my neighbor came outside and waved his hand I lost signal yes that's a over imagination but everyday I would lose signal or it would just lock up. When I would call and ask why they would tell me unplug the Joey plug it in it should be fine. Well guess what it wasn't I'd call back in again they said well looks like we need to send a technician out that would be $150 I would say what to work on your stuff you're charging me well yes don't go to these people please they are the biggest rip-off in this business. I called today to have mine shut off so I could go with another carrier I was on the phone for over an hour and a half trying to get this shut off they tried to give me a different package try to cut my bill they tried to do this that and the other thing they still couldn't come down to the package that I got with this other carrier and then they started bad-mouthing the other carrier telling me that they are being sued that I will not be happy with them that they are no good and everything else you can imagine I'm sorry you do not bad mouth another carrier and expect me the stay with you. Do yourself a favor people forget dish is even out there you will not be happy you will be ripped off and you will thank me later

My grandmother says their service Is a -10 stars they have made her move a living hell she is upset…read moreand beside herself the amount of times they say they won't come out and help her she is 80 years old and is going to be switching services because she can't deal with them anymore.

We went to upgrade my daughters phone and get an ipad and watch for free. While I was talking to…read moremy husband the sales associate turned off my daughters phone. They said since we already took adavantage of the free apple watch and iPad during a previous encounter we could not do it now. My husband said just forget it and we won't upgrade. The Verizon employee and the manager said it was too late. They said we could not get her phone number back and there was nothing we could do. We were forced to upgrade her phone at this point and get a new number for her. I switched over from AT&T due to cost which clearly was a mistake. Customer service at AT&T was much better. I will be switching back based on this experience as soon as I can.

Always jacking up prices little by little. You have to call and talk to scripted customer service…read morein India to try to get it lowered again. Connectivity is as good as anyone else.

Deon and Matt were a great help today! Made everything quick and smooth! I would highly recommend…read moretheir customer service to anyone! Great experience!

I could give a 0 if possible, the poor internet service that goes off at anytime of the day, a bad…read morefrontiers, specially the lady from Iowa City was so disrespectful when I tried to return back their equipment, I had to move to Cedar Rapids just to give back their equipment and get my refund and its 3 months that I haven't received it yet

"I never thought I would say or type these words, 'I had the distinct pleasure recently of…read moreswitching mobile service providers.' The situation we faced was this: we had been hearing about T-Mobile buying out our current mobile service provider and the potential chaos that could ensue when everyone was forced to switch over their phones. Concerned, my wife, son, and I decided to visit the T-Mobile store at 3500 Williams Blvd SW in Cedar Rapids, Iowa 52404, to get some answers. Upon our visit, we had the good fortune of speaking with Cole Higenberg, the Retail Store Manager. Cole did an amazing job of assuaging our concerns when he could have easily taken advantage of our anxiety to make a quick sale. Instead, he used his time with us to turn us into well-informed consumers. Cole assured us that any of his staff would be happy to help us if we decided to switch, and he wasn't kidding. A couple of days later, we returned and worked with Dennis Warren, a Mobile Expert, who at times received backup from Randi McKissick, the Retail Associate Manager. Both of these wonderful people made sure we understood our options and helped us get exactly what we wanted and felt that 'WE' needed, not what they wanted to sell us! Throughout the entire process, we never felt pressured or hurried. We were always encouraged to ask questions and assured that we could return anytime if we needed help with anything. To our delight, we ended up with a better discount and more perks like Apple TV+, Netflix, Hulu, and AAA (free for one year), along with a few other extras we didn't expect. In the end, we came out saving money, with new upgraded phones, and we even kept our old phones--no, we weren't forced to trade them in if we didn't want to! When the phones finally arrived, a young man named Ben (sorry Ben, I forgot to get your card) did a wonderful job of making sure our phones were set up, switched over, and backed up just as they needed to be. I have never had a phone service switch go as smoothly or enjoyably! T-Mobile, you have truly set a new standard for customer service in the mobile industry."

From the owner: Visit the T-Mobile store in Cedar Rapids and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3500 Williams Blvd SW can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.