Deon and Matt were a great help today! Made everything quick and smooth! I would highly recommend…read moretheir customer service to anyone! Great experience!

I could give a 0 if possible, the poor internet service that goes off at anytime of the day, a bad…read morefrontiers, specially the lady from Iowa City was so disrespectful when I tried to return back their equipment, I had to move to Cedar Rapids just to give back their equipment and get my refund and its 3 months that I haven't received it yet

Big Dog has been taking care of my Dish Network system for 13 years. Every time I have a problem…read morethey are prompt on helping find a solution. I had an issue with billing and they called with me to help me get set up on autopay! They have been a great company to work with!

I visited Big Dog's website and found a page at https://bigdogsatellite.com/tv-promotions/ which…read moreadvertises an America's Top 120 package for $64. If you visit the URL and scroll towards the bottom you will see it. I sent a message thru their webform and got a call back and a message left. I returned that call and spoke with someone who insisted there is no $64 package and that I would be paying $90 for it instead. I even gave the person the page URL and he instead that they (presumable those at the Cedar Rapids office) were not responsible for what was on their corporate webpage. I posted on Big Dog's Facebook page which they promptly deleted (so I reposted and will continue to do so) and sent email through their link title Corporate on their page. A few minutes later I got a call from Zach to resolve this issue...which didn't get resolved. It just got Zach repeating that Dish Network is responsible for the pricing, no matter what the BD website says. He decided he was going to keep overtalking me and raising his voice, not a smart customer service type thing to do. I hung up on him and now I know why we left Dish Network many years ago.

Was good until it wasn't…read more.. Installation went well, solid speeds, and a decent price. However, make sure you specifically ask the installer what equipment is yours and what needs to be returned when you cancel. There doesn't seem to be an easy way for a customer to know what equipment is associated with their account, and apparently missing equipment can get expensive. When I cancelled, I returned everything I was aware I needed to return and was told I was good to go. Two months later, I received a charge for missing equipment simply listed as "not returned - modem." I called to clarify and was told, "Oh no, you did return the modem, but there was another device that wasn't returned. That's just how we charge for missing equipment." What? I ultimately paid the charge to avoid having it potentially sent to the credit bureaus, but the whole situation was pretty frustrating. If you're cancelling service, I'd strongly recommend getting a specific list of every piece of equipment associated with your account and written confirmation of what needs to be returned.

"Other than near-daily flyers in our mailbox for a few weeks, we NEVER heard anything from or about…read morethis company until today (8/27/2026) at 3:40 PM, when a service tech asked permission to park a "20 ton rig" near the corner of our property and install a ground-level junction box. We never expressed interest in switching from our current provider. My wife refused permission and the tech drove away in his truck after a few minutes. We did not request this "service" and won't sign up for anything with this company!" Addendum: At 4:45 PM on the same day, a truck trailing a "Ditch Witch" began working across the avenue from our house, i.e., no longer on our property. Within 20 minutes, an ImOn truck pulled up and parked ahead of it. Although this truck left, another (or the same) subsequently pulled up next to our property with a trailer in tow that held 2 huge rolls of underground cable. We spoke with the crew (mostly the foreman) for a few minutes to express our concerns. The foreman maintained that we should have received a "blue flyer" from ImOn that would have informed us about the project.

Down Right Satellite installed my Direct TV service and did a great job! I had called Direct TV…read moreoriginally and they came out and said because of my location they could not install their services. A friend gave me the number for Down Right Satellite and I could not be happier. These guys do things right the first time, they are the kind of people that you could trust to do anything TV related in your house. They think about what they can do and what will look good, rather than just making it work and leaving wires unattached, etc. everything is grounded, and put together very well! Thank you Paul and John at Down Right Satellite!

Professional, friendly, considerate crew. I couldn't be happier with the installed roof top antenna…read moreI purchased from Paul at Down Right Technology. The installation looks fantastic and I'm getting strong signals from all of the local channels.

We have been having endless issues with our service in the Dubuque, IA area! I finally got through…read moreon the Direct TV "chat" line and I chatted with Bella at Direct TV on Tuesday May 15th at 9:40 PM. I have no idea where she's located but she was so helpful, knowledgeable, efficient and just plain kind! I started off all grouchy because I've tried reaching them on multiple occasions since this last update and no one would even return a call. I told her I know she doesn't manufacture the service and apologized to her for being so grouchy but she made me feel less bad and confident because she really knew what she was doing. My issue was completely resolved and Bella is the reason! I filled out the feedback form after our chat and my hope is that Bella will be recognized for her outstanding customer service!! WAY TO GO BELLA!!!

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Unfortunately my mom was paying automatic withdrawal for 2 years for a service she was no longer…read morereceiving. We caught it and called to cancel. The customer service was not kind or helpful. He wouldn't cancel her services because her social security number wasn't the one associated with the account. I explained it was the social security number associated with the bank account paying and she wanted to stop payment as she had not received the services for two years and no longer owned the home associated with the service. He said he couldn't cancel because we didn't have the social security number on the account. He said, even though I was sitting next to my mom, I could be her enemy and want to mess up her coverage and it was against the federal law for him to cancel it. He yelled this at me and when I was quiet he said have a nice day and hung up. My mom's hard of hearing and I make all her calls for her. I have never had a problem cancelling any other service. Mediacom, electricity, gas, all went so smoothly and Mediacom actually paid money back after hearing she hadn't used the services for months. We caught that one early on after the move. Hard part about Century Link is they didn't ever send anything physical in the mail. For two years nothing but the silent automatic withdrawal. And now the refusal to cancel. I feel for all the people they must take advantage. Kudos to Mediacom and gas and electrical companies for have kind customer service.

If they had a category below 1, I would use it…read more They are the most unreliable and unresponsive. I had service setup. Got texts and emails. But a complete no show and zero communication. I called twice. 'Yes you're on schedule'. But they will be later. '. I waited all day repeated calls repeatedly saying they are on way. Never there complete no show. I work from home so in need reliability. I'm looking for someone else now

I reached out for a quote on Yelp for a TV mount and Total Home Solutions replied right away. Neil…read moreoffered to come that same day but I ended up having him come over the next day. Neil kept me involved while he was mounting the TV and wanted to make sure I was happy with the placing of it. I ended up having him come back later to install security cameras. Neil does a great job and is also very nice! He will be my go to for any handyman work in the future.

From the owner: Total Home Solutions is your local go-to expert for all your home needs in Hiawatha, IA, and the…read moresurrounding areas. We specialize in furniture assembly, TV mounting, handyman services, and comprehensive home repairs. With years of experience in every aspect of home improvement, we provide homeowners with reliable and efficient solutions. From quick fixes to complete home diagnostics, we're here to make your home life easier.

I went with Dish because they promised better reception better channels better everything oh do not…read morefall for that they are probably the worst one out there if you have problems they will charge you to come out and to look at their equipment because you are just Leasing their equipment if you do not pay for that extra repair cost in your contract which is another rip off. And then here is a good one for you when you cancel you have to pay to ship their equipment back to them I have three of their equipment two little hoppers and one main box they're charging me $50 to ship their crappy equipment back to them. Yes people they charge you to ship their crap back to them even though you have been a loyal customer to them and they're keep telling me that I have $400 in credit with them I still have to pay that send their crap back. What type of place is this besides a giant rip off don't fall for their sales pitch I started out paying $50 a month after 11 months my bill tripled still had the same channels 200 of them and out of them 200 channels 90 of them were shopping channels. Then they tell you that their equipment is one of the best let me tell you about their best when the wind would blow at 10 miles an hour and I live in Iowa I would lose signal if it snowed I'd lose signal if it missed it outside I'd lose signal if it rained I lose signal if my neighbor came outside and waved his hand I lost signal yes that's a over imagination but everyday I would lose signal or it would just lock up. When I would call and ask why they would tell me unplug the Joey plug it in it should be fine. Well guess what it wasn't I'd call back in again they said well looks like we need to send a technician out that would be $150 I would say what to work on your stuff you're charging me well yes don't go to these people please they are the biggest rip-off in this business. I called today to have mine shut off so I could go with another carrier I was on the phone for over an hour and a half trying to get this shut off they tried to give me a different package try to cut my bill they tried to do this that and the other thing they still couldn't come down to the package that I got with this other carrier and then they started bad-mouthing the other carrier telling me that they are being sued that I will not be happy with them that they are no good and everything else you can imagine I'm sorry you do not bad mouth another carrier and expect me the stay with you. Do yourself a favor people forget dish is even out there you will not be happy you will be ripped off and you will thank me later

My grandmother says their service Is a -10 stars they have made her move a living hell she is upset…read moreand beside herself the amount of times they say they won't come out and help her she is 80 years old and is going to be switching services because she can't deal with them anymore.