LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

We added three boxes to our service after having them for over a year and we have had nothing but billing issues for the last TWO MONTHS. I have spent at least 45 minutes to an hour every call and there have literally been over 15 calls. I ordered three new boxes and long story short got charged for 8. I have put in numerous support tickets for billing to look at through various reps, being assured that it will be fixed. Just when I finally got my money back (even though I contacted you a week plus before my payment was due letting you know that it was incorrect, you still withdrew the wrong amount), I was waiting for my update bill to come through, you then suspend my services. To get them back on I had to talk to three different people and then finally I gave in and paid what I actually owed you even though my bill was still saying I owed more. ---this is what your agent advised me to do, assuring that the unpaid portion would be coming off my bill. Yesterday, I see this still isn't over . . . you withdrew for all those incorrect charges that after two months and over 15 calls, totaling in a least 15 hours of talk time with your company . . . my issue is still not resolved and now I have to call back probably 5 more time just to get the refunded. If I could rate you negative, I would. If this is how you treat a customer who has always paid on time and wanted to ADD service, I want nothing to do with your company. read more

The worst customer service ever. I was on the phone with them for 2 hours simply trying to add internet to the existing DirectTV account but it was tricky because it was my dad's account and he died in the summer. The supervisor woman, Robin, continued to tell me what she could not do for me but would never tell me how to accomplish what I needed. In fact, as soon as I did not have the information she wanted she stopped listening and started running her mouth about privacy concerns. I understood that and was trying to get information for the lawyers handling the estate so we could get the matter resolved. She refused to transfer me to her supervisor. Ultimately, I bundled my services with another company. NEVER in my 58 years of life have I been treated like this. If Robin and Karen are out there, SHAME ON YOU!!! But I have an existing AT&T account and you know they are going to get an earful today. I also love snail mail and am writing a letter to management---I too am a lawyer who works like a dog with a bone. #metoo! read more

We signed up for Directv/AT&T with CenturyLink 9/30/19. As part of the agreement, we were supposed to receive a $100 Directv Visa gift card. In the offer was a statement that a letter would be sent with directions on how to get/activate the card. We never received the letter. Today, 2/14/20, I contacted the Reward Center to inquire about the card. This was the second time I made the contact after being disconnected during a conversation 2 to 3 weeks ago. When I got through today, I was told that because the order happened more than 120 days ago they are unable to do a gift card. Nowhere in their documentation during the sign up for service was there mention of a limit of 120 days. So, we neither received the letter that was promised nor information to the effect that there is a time limit with the offer. To boot, when we signed up with CenturyLink it was an offer for 40Mbps. When the installer came he told us the most we could get would be 20. So, we continually have buffering problems with the service we get on Directv and when streaming services. BEWARE of false offers. read more

Worst company and customer service I've ever dealt with!!! They tell you hold time to speak with a rep. Is 10 mins and I waited an hour and a half to speak to someone then spent a half hour on the phone trying to get our money back! read more

I tried to contact Direct TV by email, chat, or phone. The chat agent stated I had to go to AT&T contact us and hung up on me. There is no where on this site to send an email or a letter of discontent. We cancelled our Direct TV service due to cost issues on or about February 1st, 2018. I received a confirmation email on February 2nd. It states they will provide me with an Equipment Return Kit and that I have only seven days to return the equipment. It is my understanding Direct TV must receive it within 21 days or I will be billed for said equipment. We are still waiting notification on the disposition of the equipment, an Equipment Return Kit, or something that tells me what to do with it. I tried sending this email because today is the sixth day of turning off their service. Being of the nervous type and knowing business practices used in today's market place, I placed a call to Direct TV today, February 6th, 2018, at 4:38 CST. The call lasted over 19 minutes. She first had to ask questions of why we cancelled, what service we had, how much we were paying for a replacement service, etc. This was none of her business and I politely told her so. She also let me know she was the top customer support agent two months running. Again, I could care less. All I asked for was the proper procedures to return their equipment. She would not provide me with the required information by phone but stated she would send an email. This required her putting me on hold after a nine minute question and answer session. 10 minutes later she came back on the line and stated she had emailed me all of the information necessary. This was just before 5:00 PM central standard time. I verified the email address with her so there should be no issues with receiving an email. We are not talking snail mail. It is now about 5 hours later. I still do not have any information on the disposition nor an email from DirecTV. I have numerous emails from their business so I know they have my correct email address. I saved a copy of this email so I can prove contacting Direct TV prior to the 21 day expiration date and before they penalize me with a bill to pay for the equipment. I will not pay for the equipment regardless of how long it takes Direct TV to provide me with the information and will strongly contest any attempt to bill me or affect my credit scores. This is the poorest excuse for Customer Service I have had the privilege of contacting in years. Think twice about getting Direct TV if you plan on cancelling service down the road. read more

We have been having endless issues with our service in the Dubuque, IA area! I finally got through on the Direct TV "chat" line and I chatted with Bella at Direct TV on Tuesday May 15th at 9:40 PM. I have no idea where she's located but she was so helpful, knowledgeable, efficient and just plain kind! I started off all grouchy because I've tried reaching them on multiple occasions since this last update and no one would even return a call. I told her I know she doesn't manufacture the service and apologized to her for being so grouchy but she made me feel less bad and confident because she really knew what she was doing. My issue was completely resolved and Bella is the reason! I filled out the feedback form after our chat and my hope is that Bella will be recognized for her outstanding customer service!! WAY TO GO BELLA!!! read more

There horrible they broke my a giant hole in my house and they have horrible services. They can't do anything. Their helpers were even horrible they disrespected my family read more