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    US Storage Centers

    2.0 (2 reviews)
    Closed 9:30 am - 6:00 pm

    Services - US Storage Centers

    Self storage

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    8 months ago

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    My L.

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    1 year ago

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    EZ Storage

    EZ Storage

    (9 reviews)

    Hands down best storage facility in the Boston metro area. Maybe anywhere. Stop looking and do…read moreanything you can to get a storage unit here. I looked at 20+ facilities all around the metro area and nothing comes vaguely close to the safety, cleanliness, and service provided here. Drive through bay for your car and truck makes you feel super safe even if you're a female going to and front the unit alone (most storage facilities are terrifying). The bay is also clutch for moving trucks especially if a rain storm or blizzard hits on moving day (we had one of each). It's well lit and bright. Units are all super clean as is the rest of the facility. It's well staffed and Leo is wonderful. Climate control will keep your precious belongings safe even in frigid Boston winters or humid summers. We tell everyone we know about ezstorage. I had just resigned to the fact that all storage units are terrible, sketchy places often with homeless people living in them if you're anywhere near Boston, oh and they'll rip you off too and raise your rates or never stop billing you. Storing your goods does not have to be misery, people!! Go to EZstorage now. They're honest and wonderful. You have actual peace of mind knowing your stuff is safe. Yes I really am that pleased with a storage facility. It is THAT good.

    Today was the last day with EZ Storage -- several months early due to their manager. Overall the…read moreplace is clean, well laid out and easily accessible. Having had a small business in the same vicinity believe me my tendency would be to be as supportive as possible but the treatment I received was inexcusable. 1. I never missed a payment. During Covid, I mailed my monthly payment within days of being due ( even though my own vendors were months behind) and due to the mail service at the time being very slow, I was slapped with a late fee which took some discussion to remove despite the whole world at the time being exempt from late rent and eviction. 2. More recently I went to move items out and had an accident where my face was bleeding profusely-- no one was in the office or reachable by phone ( I sat by my phone with blood all over my clothes , crying and trying to reach a family member. Why the manager did not forward his phone to his cell in this day and age is beyond me and should be a security requirement, but the fact that I later learned it was he walking by me numerous times without an inquiry was unbelievable! The man with him later turned out to be quite kind and got me ice once I figured out that the manager was on the floor. 2. The next time i went to the unit was the 5th of the month and my check had been mailed on Monday the 3rd. I could not get in despite the fact there is a 10 day grace period. The manager told me he could override the controls but only if he were in his office which, based on past behavior, could have trapped me there. I was in the process of getting him a personal cc ( would also need to cancel my check) when he hung up on me-- seriously? 3. I was pretty upset when I called back and mentioned his neglect when I was injured and lack of safety to which he replied " I am not here to serve your beck and call." 4. Fine free country -- CUBESmart is awesome!!

    SecureSpace Self Storage West Roxbury - State of the art self-access security system.

    SecureSpace Self Storage West Roxbury

    (4 reviews)

    West Roxbury

    I'm honestly shocked by the great customer service I received. It far surpassed my expectations. I…read morerarely experience a true 'above and beyond' service anywhere, let alone at this storage location, which has been a nightmare for the past five years under Extra Space/Store U Self. By nightmare I mean price increases of 50% in just seven months, no climate control despite it being in the contract, a mice infestation with droppings all over my unit, elevators out of service for months at a time, a dismissive front desk that blamed everything on the company, and management refusing to return calls--one time for seven weeks straight. Seeing every one of those issues now being addressed, maintained, and proactively handled is incredibly refreshing. Ashton from the Wakefield location was helping me out in West Roxbury on 12/2 , and they were an absolute joy to work with. I couldn't be happier with the switch and finally have high hopes for this place again. I truly hope this feedback reaches the proper channels--Ashton deserves recognition for a 10/10 experience. I'm also laughing at the review that Ben wrote because that's not what happened at all I was literally there when it happened and it's kind of upsetting someone would lie and jeopardize someone career over $12 but whatever. Insurance is mandatory whether it's just the $12 one, it always has been, they slipped it in as an extra change with extra space so I'm not sure why it's an issue now. Extra space did not do things by the book and unfortunately secure space is going to have to undo and fix all of their mistakes and I think they are doing an awesome job being transparent about it. But that's just my take.

    Since SecureSpace took over the facility in November, my rate increased from $200 to $290, and now…read more$362 starting in April. I called to see if it was a mistake and was offered a $20 discount - when new customers can get the same size unit for $163. Also, the gated entrance hasn't worked since they took over and the cleanliness has declined. I was there cleaning out my unit yesterday and saw a dead mouse in the hallway, and either a human or very large dog had defecated by the door. Also note there is no way to cancel your unit online. I called twice yesterday to cancel and was told I have to wait to hear back from the manager. Still no response.

    EZ Storage - Natick

    EZ Storage - Natick

    (8 reviews)

    Our unit was originally mis-assigned. We were assigned to a unit already in use. We told the…read moreoffice about it and it was supposedly corrected, but then I received notifications that my unit was unlocked. When I arrived to gather my belongings, my key did not fit the lock, and I learned that the lock had been replaced with a facility lock. Thankfully I came during office hours or I would not have been able to get in. Once the unit was opened by the facility personnel, we found that MY lock had been CUT OFF and was laying inside the unit. Therefore, someone had entered my unit, and replaced the lock and NEVER NOTIFIED ME OF IT. We were shocked and terrified that we would be missing our things, but so far we haven't determined anything missing, but there was significant damage.... Our boxes had been infested with mice and several items ruined including towels, socks, bedding, etc. I considered demanding a refund for the three months of payments I had made, but we were exhausted and simply relieved that we still had our belongings. If I had it to do over again, I would have done so. Needless to say, we will choose another storage company for next year.

    I tend to think long and hard before leaving a bad review of a business as a small business owner…read moremyself. But the travesty of poor business management I experienced needs to be information available to others - if only so they know what NOT to do when renting storage units. Never. Assume. Anything. Always confirm everything and GET IT IN WRITING. First, the unit ceiling leaked for several weeks each time it rained after we first moved in, including antiques. I was just lucky I had to go get something from the unit and found water all over the floor and on a few items that fortunately for me did not suffer from being wet. It took weeks to arrange for it to be repaired, including convincing staff that there actually was a leak from the ceiling. Had to take pictures and send them in order to get them to believe me. Then when I moved out of the unit - 4 weeks after the unexpected death of my husband, so not apparently not my usual thorough self - I had 2 10 mins discussions with office staff in person about moving out and what I had to do to clean it properly. I went into office and told staff that I was done moving out and cleaning, and asked if I needed to do a 'walk thru' with them. They said no that they would take care of that later. I was not given any further instructions and NEVER told that if a lock was left on the unit that they would keep charging me for it. No one contacted me to advise me that there was a lock still on the unit - turns out my movers must have put it back on when we were leaving. Even so, they never said all locks had to be removed. The monthly charge was going to a rarely used business account my husband had that I only reviewed at tax time for any business transactions. Come to find that the unit charge - $331 - was coming out every month since Nov 2019. Funds that I thought were going to be available to help pay for some desperately needed business expenses - gone. All because EZ Storage could not pick up a phone or send an email back in November to check on why I said I was moved out and cancelling my unit, but there was still a lock on the door. As someone who has run all kinds of businesses over the years, that is such a glaring and irresponsible oversight that I can only recommend that NO ONE ever use EZ Storage as I assume the same practice is used at all their facilities. Staff were always pleasant and helpful, tho not fully informative it turns out. So 1 star for the staff. Outcome was a refund of this month's unit rental - out of kindness presumably. Apparently EZ Storage uses the rule "the customer is always wrong."

    US Storage Centers - selfstorage - Updated May 2026

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