I had a very disappointing experience when contacting this facility to ask about pricing and unit details. As a first-time renter and someone who is not local, I was calling to get information about short-term storage for my child's summer dorm move-out. Unfortunately, the property manager I spoke with was impatient and dismissive throughout the conversation, repeatedly saying "oh my God" in a way that felt disrespectful. The call lasted less than 10 minutes, yet I was made to feel like my questions were an inconvenience. To make matters worse, I was quoted a higher price for the same size unit than what was advertised on the website, and I was told that no written or formal confirmation of the total price was available. Because of the poor customer service and lack of transparency, I decided not to move forward. If this is the experience at the inquiry stage, it's hard to feel confident trusting this facility with my belongings. read more

Moving is always stressful, even for the best planners. My experience was great at PS at Assembly, 50 Middlesex. Michael and his team keep a clean facility. They were friendly, professional and accommodating. Thank you, guys, so much, I will miss you all! The one note that is a challenge is that because of their location, there are a lot of unhoused folks. As a result, they keep their bathroom under lock and key. I hope there is a more user-friendly solution, not everyone can hold it! LOL. read more

How this place has anything above one star is beyond me. After 3 months they doubled my rate on a 3x5 closet space. They said they notified me which they never did. So if you were ever late for rent they will call you as a very next day and harass you. Rent is due on the 1st I got to call on the 2nd. When I moved in I was asked for a emergency contact number which I knew was unnecessary but they insisted. I gave them a non-working number. Thank God because if I had given them an actual number they would have been harassing my relative as well. This is a shady organization stay away you have many other options for storage unit. read more

This place was great! Very informative and safe from the moment I opened to the day I closed. I forget the girl's name who helped me pick the unit but she was so nice in explaining everything and walking me up to my unit. Bill was so sweet when I called to close. He let me know I did the right thing in taking the lock. I give this place 5 stars. read more

Best place ever. Clean . People are friendly. If you're looking for a place this is a place to store your stuff safe.

Public Storage charges their existing customers twice as much as the listed price for new units. I am being charged $116 for a unit that is listed at $66 online, with a current special of $48. When I reached out to request the listed price, Public Storage told me they couldn't change the price... after multiple attempts it was simply "no, you can call and get a smaller space if it fits your needs". I could rent a LARGER space for the price I am being charged. Not only that, but the customer service agent dropped the chat without rectifying the issue. At no point during the chat was I disrespectful - I asked to speak with a manager and they provided a general customer service line. I understand policies are not the reps fault, but dropping off the chat is terrible customer service. It is also completely unreasonable to expect existing customers to pay DOUBLE what you are charging new customers. Terrible, terrible company. read more

Bill was awesome, super thoughtful and helped me find the perfect space for what I needed -- thanks again!

If you get a storage unit here DECLINE THE INSURANCE, pipes froze in the building in Feb 2023 and my entire unit was compromised. I had to throw out a matress, bed frame, a brand new couch, irreplaceable rugs, a living room chair all of which was worth WELL over 15K it took SIX MONTHS many many calls and emails for their horrible "Orange Door Insurance" to pay me a MEASELY $2,300 because that was what they thought my belongings were worth. SO disappointed and unsatisfied with their service and the way they handled my claim which was clearly not my fault. read more

I've used Public Storage 3 times now, the Somerville location. The guys there are great. Big shout out to Jackson and Mike! I haven't met Jackson in person, but he's very friendly and professional on the phone. Mike was there when I needed some help with my keys. He was so nice and welcoming. I use a walker for my bad hip...Mike was really helpful in the nicest ways and really great to talk to. I always recommend this place above all others. The security is outstanding! They issue you a personal code to type in to get through the gate, again for the sliding doors and then one more time to get up on the elevator. The code only takes you to the floor of your unit, which has their special, round lock on it. It's like the Fort Knox of self storage!. (Definitely worth the $20). The first month is almost always $1. That's so you can pay for the lock and administration fee. So, your first month, regardless of the size is about $50. Once you're done with your unit, the lock is yours to keep. It's a great lock to have, and should you need a storage unit again,, you can bring your lock with you to save money in the future! They also give you free insurance on the contents of your unit for the first month. If you decide you don't want insurance, all you have to do is cancel it and you'll never see a charge for it. It's a place that you can really feel good about storing your belongings. The people on here complaining about fees are either cheap, wanting something for nothing, or they're simply out of their mimds. Everything is laid out in clear and concise terms on the website, and the staff is competent and always willing to explain anything to you that you may not understand. They've also gone touchless, you can use your phone to open the gate, doors and elevator. You can pay easily online, set up auto pay, call the store to pay over the phone or just drop by to pay. What more could you want? A magic elf to carry your things to your unit? Well, they do have a whole row of large carts to wheel your things from the gated parking area on up to your unit, so pretty close! I would gladly work for this company. I only work for places that I can honestly and proudly recommend to others. I have high expectations for businesses and they meet them with ease. read more

Do not store here. Elavatory and gate are always broken and you are trapped inside! customer service is terrible and they only have a human at the facility for certain hours. read more

Great pricing! They have an insurance for stored items, and carts on the side for easy transportation of goods. The set up was fast, easy, and it is secure by gate codes and locks. Highly recommend, even the location. After all the moving swing by assembly square for refreshments and refueling! read more

Really unimpressed with the staff I encountered. It was my first time going in to put my stuff in storage. I approached the front desk to ask some questions. The gentleman was on the computer and didn't acknowledge I was there. OK fine, he's busy. When he did look up, I was greeted with a "ya?" Like excuse me am I bothering you?? I asked him where I could park and he pointed me in a general direction. Absolutely no customer service, at all. Everyone that I talked to on the phone was very nice. Storage facility was fine, no complaints there. read more

We had a fantastic experience yesterday with Jackson and Michael at the Public Storage in Somerville (50 Middlesex Ave). We needed to combine two smaller units into a large one. They explained and walked us through the process with good humor, professionalism, and efficiency. We are very lucky that they are at our Public Storage location. Highly recommended! read more

Came here on recommendation from a friend. Looked at another storage unit in the area that was very sketchy and decided a little extra money was worth it for the amount of security that this place has. Cathy helped us after reserving online and the whole process was super easy. She explained everything in detail, was super professional and answered all questions we had. Thanks Cathy! read more

This place is full of hidden charges so do not believe the online quoted prices. They'll charge you for the lock (specific type only they sell), insurance (I was told my apartment insurance would not work and that I had to purchase their insurance instead), and then they'll randomly raise your rent MULTIPLE times within a year. It's out of control. The cherry on top was when I moved out the first of the month before my payment day for my monthly rent and was told I had to pay for the rest of the month anyway. This place is a scam. The only pro was that my stuff was still in my unit when I went to move out though only 1 of 2 elevators was working... read more

Very easy to get it, huge hassle to get out. Website makes it easy to reserve but when its time to move out it simply stopped working and I had to pay for unused month. Many hidden charges so online quote effectively a joke. Gate was also a hassle to enter the code since you need to get out of the car each time. Prices increased randomly during the year I used. Make sure to read their fine print several times before. read more

Awful. Let management know about dirty conditions however nothing changed (over 6 months). Strong urine odor in elevator - had to hold my breathe while in elevator. How does urine get in elevator? Litter near and on top of my unit! They raised monthly rental fee by $57 per month at one time with little notice. That was last straw - I and others vacated. read more

This storage facility is not without it's problems, but the beacon of shining hope is their new managing employee, Wendy! Wendy Schlepped from another location to open up the facility when they had a no-call/no-show and left me waiting outside in the rain to gain entry. She also empathized with, and properly escalated my customer complaint, when an oversight on my part resulted in an employee locking my unit and neglecting to inform me. I ended up renting a vehicle and taking my items to New York City to store in my very tiny apartment, because I had no other resource. Long Story Short, my lock jammed, I asked the desk attendance to fix it (and she did, bravo) but I forgot to place it back on my locker. Had the employee who put an alternative lock on it contacted me, I could have returned in three minutes to rectify; instead, I arrived after hours to store my items to find a new lock on my space. Wendy, listened, made sure to understand, empathize with, and then addressed my problems as best she could, before escalating to the management team. Wendy is an exemplary team member, and the company would be well-served to train other managers in the customer service model that she so boldly upholds. read more

Place is filthy. Supposed open at 9:30, person wasn't in until 10 AM to days ago. One bathroom is closed for repair, the other bathroom no toilet paper. read more

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The slick ,helpful and accommodating central phone center staff were not what I got when I showed up at the Woburn MA facility. . Mandatory facility provided insurance and the one time admin fee along with attitude is what I discovered. I now understand the business model of the storage game. The labor day special is a great price for the space. But, I would have walked away otherwise but I expect it will be a long term rental, so the extra one time charges won't matter much. But. I wonder what other surprises await. read more

Had a great experience with them Dylan was very helpful and knowledgeable, took time to go over the sign-up process and showed me different options and led me to the right choice. most certainly recommend him and this facility to friends! read more

Clean and convenient facility with knowledgeable and friendly staff. We used our unit for one year and the staff helped me choose moving supplies based on my needs. Always a smile and helpful!! Would definitely recommend! read more

Deborah was rude and would not let me speak, when I tried to let her know that I just needed someone to listen to me and understand where my issues lay, she told me that I was "talking over her and I should not". Was charged a $30 late fee for an auto charge that was never requested to my bank. The unit itself is fine, I agree with the hidden charges, the locks, the insurance, etc. I just wish that she had been more generous with her personality and understanding of the customer's view point. Maybe I should have asked for "dylan"! read more

This storage facility is a racket of criminal conversion and ought to be shut down as they are in violation of Ma Law Sections105a, they are selling stuff without notification, possibly in collusion with district manager Andrew Burg's relative, Everything I own was sold from here mostly and especially of nostalgic value, while hospitalized, my bill went over a month a little (and after being mistakingly triple billed) all of my things were auctioned off yesterday supposedly for $225, (based on the word of Drew Berg) and I am told that said property is received immediately by the buyer, No public listing is searchable showing my auction which is required nor was i notified of the date time or notice of the auction. I did receive an email while in hospital but it most certainly did not include the legally required information. I am filing criminal charges and civil lawsuit with district court immediately Don't put your stuff in here, The $1 month deal is just to get your stuff in there so that management can look through things and plan what to steal. If you pay to put your stuff here, it will get stolen by the manager. I'll update once the FBI investigation is underway. Or perhaps if you are management, you will purchase my goods back, (As it wasn't yours to sell) which would be preferable Don't let movies like the departed glorify the boston mafia as that cool, it's low lifes like this doing most of the organized crime, and it's not cool ski masks and high speed chases just old fashioned low-rent conversion, fraud, and larceny. read more

Surprise fees, huge 20% annual rent increases, non-working elevators... uggh. At Public Storage in Somerville, the pain starts when you sign up, there's a surprise fee for insurance that they insist you add on. Adding fees vs. the quote they show on the web is just slimy. But I went ahead anyway. Public Storage takes advantage of your need to get things into storage ASAP. I should have gotten the clue, but sometimes I don't ... So then after 1 year - a 20% !!! rent increase. I'd asked the manager when I rented the unit what rent increases would be like, because I know Public Storage knows they have you stuck once you move your stuff in, and takes advantage of you. Funny she didn't mention 20%. And sure the place looks great, so far - but the elevators are a disaster. Lately only one of the 2 elevators is working. That's a huge time waster, turning what should be a quick visit into time wasting torture. The elevator system was designed by some sadist, even when they work they are impossible to use. Only one person can go up at a time. If you don't enter your code and get your stuff in the elevator in about 5 seconds, you have to start all over again. I appreciate security, but they can and should have something secure and workable. Public Storage in Somerville gets my MESSED UP! award. I thought this place was pretty cool, shiny and new a year ago, but I would definitely NOT recommend this to my friends. read more

We moved out but auto payment continued running. I took a chance and explained to the staff at the store. He immediately called and made the request on my behalf! Excellent customer service. This location is at a great location down the street from the Assembly Row! Clean and well run. read more

I do NOT recommend doing business with this particular Public Storage (PS) facility on 50 Middlesex Ave, Somerville, MA. I reserved and confirmed a small storage space through the general toll-free number 1 week in advance. The woman who helped me was incredibly helpful with excellent customer service. So, I expected this whole experience to be just as smooth. I even received a call that same day from someone in the Somerville facility who again, confirmed my reservation for the unit and the rate as well as the date and time of my arrival. I was pleased especially since I was traveling cross-country to move things into storage. A few days before my arrival, I received a phone message from Amy and later another woman from this facility letting me know that my RESERVED UNIT was no longer available and that they could not find another unit. I spoke with them to find out what had happened since I had a confirmed reservation, and they simply told me that a "walk-in" customer had come and they rented it, that my reservation was simply a "place holder" that it was not a "guaranteed" reservation and that they no longer had a unit in my size or price point. She said they had bigger units for about $20+ more per month. Not acceptable. All she could could say was "oh well" that that's how they do business and that there was nothing else she could do. I asked to speak with a manager; she gave me Andrew's (district manager I believe) number. Left him a message. The disappointment continued when I heard back from "Drew" as he restated what his rep had told me and made no effort to make any type of amends for the incredible inconvenience. I explained that I was flying from California the next day and he, again, said that they had larger more expensive units available. I asked him to find me the same size/cost at another PS facility in the area; he checked but said there was nothing available in the size/rate I had reserved. The least he could have done was to offer one of the other units in his facility for the same price I had reserved. Nothing!... I attempted to write a review on the PS storage website, but was unable to. I contacted the toll-free number to guide me and the rep was surprised that she couldn't find a link either. She checked and was told that "corporate" posts the reviews... to contact them... I now wonder about the glowing reviews for that facility on their website. This rep stated that giving up reserved units is NOT "corporate policy" and that she would escalate my complaint to her manager and Drew's Manager in Massachusetts. Unacceptable customer service and appalling business practices at this Somerville facility. Did not rent and will not rent in the future. Just beware that having a reservation is not a guarantee that your unit will be there when you arrive -- at least at this facility. read more

This place is fantastic! Great prices, super clean, super secure (you have to enter a security code three times before getting to your unit, and the elevator will only take you to your floor). The people who work here, especially Lisa and Crissandra, couldn't be nicer. I used to go to an old, dingy, expensive storage place...so glad I switched! read more

I needed a storage unit extremely last minute when I learned that my couch that I just moved from New York would not fit through my doorway. After scrambling around to find a storage unit that had office hours on a Sunday and was relatively priced, I found Public Storage on Middlesex Avenue - which happens to be a brand new storage facility. I received the $1 for your first month special, however still had to pay the standard insurance and lock fees. Facility was clean and definitely secure (you need to enter your entry code to use the elevator and get to the floor your unit is on). I I finally got my couches out of storage and into my house (see my review on Melo and Son's Upholestry Knock-Down services). I had the storage unit from March 16 to April 16th and when I checked out they told me that I owed them $27.00 because I was supposed to be out yesterday (total monthly storage unit price was $55/month so I am not sure where the $27 came from). The woman in the office made a phone call to her district manager and had the charges removed, which was really nice and VERY appropriate. Overall, this particular Public Storage was really clean, really safe, had a variety of units, and the customer service team and District Manager handled any of my issues. read more

The lady at the front desk was very kind and understanding. Would definitely recommend.

I love this place so far. The place is spotless and super secure. There are cameras everywhere and the elevator only let's someone go to their floor. The property representative, Rhonda, was SUPER helpful and friendly. After she helped me, she helped someone who came in to make a payment. Before she let them leave she re-explained the payment schedule and made sure that they understood so they wouldn't get another late fee. Thanks Rhonda! read more

So I just received a call from Drew, a manager with Public Storage. His employee told him how upset I was with the hidden insurance fee and he called me to try and straighten things out. According to Drew, renter's insurance or homeowner's insurance can cover things put into storage. I called my insurance agent and sure enough, as long as I list the items on my policy they are covered. Drew cancelled the insurance and refunded me the first month. I don't believe the employee I dealt with lied to me, I think we both just did not understand that my current insurance policy was all I needed. Seeing as this was my only problem with them, I must now recommend them as a great place to store your stuff. The place was very clean and the building is brand new. read more

Very secure, clean, and affordable. Staff are very friendly and knowledgeable.

We signed up for a 5x5 unit and are paying for a 5x5 unit. The management team must have mislabeled the units because we measured and it's definitely only a 4x5 unit. Despite having the regional manager come look at the unit, measure it, and acknowledge it is actually 4x5, the billing fee was never updated to reflect a smaller unit and we have continued to pay for a 5x5 unit. read more

the worst place ever. It is a greedy place with greedy system. As a customer, it over charge me three times. and It keep increasing the rent every since a while. It totally make no sense. I hate this place, and will not recommend it at all. read more

This location is new and super secure. Always seems to be enough free carts to use and a great location. Rhonda and Shantee are super helpful and friendly. I would recommend this location. read more

Excellent facility and customer service. Variety of space sizes at affordable rates. Clean, bright, secure. Convenient location. Refused recommended insurance, as I was covered under my own policy and encountered no problem. Highly recommend. read more

Awesome storage unit facility. Everything is always spotless and staff is friendly and helpful. Very convenient off the highway. Dylan was a huge help moving me in and finding the perfect unit size to fit my needs. read more

I had a very positive experience with this storage facility, Very well organized and secure and Emily was fantastic very helpful and professional. read more

We just rented a storage unit, but are moving from another facility nearby that I've used for years. No real complaints about the other place, except for increasing rates beyond what seems reasonable. The new place gives me much more space for the money, and it's convenient. Jay, the person at Public Storage we dealt with was great. She made sure we were happy with everything so far. Hopefully the very good first impression of the operation will prove true over the long run, since I want to keep a unit long term. read more