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Watertown, MA

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Watertown Self-Storage

3.9 (9 reviews)
Open • 10:00 am - 6:00 pm

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5 years ago

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Jim D.

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2 years ago

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4 years ago

Very clean. Staff was very welcoming and helpful. It was easy to move in with a truck since there is carpeting and wide elevators.

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5 years ago

Wish I could give more than five stars, honestly. Very polite, and helpful staff. I bought a bunch of moving supplies, and rented a unit.

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Jim D.

Thank you, James. We appreciate the business!

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6 years ago

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6 years ago

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5 years ago

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5 years ago

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6 years ago

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Value Store It Self Storage

Value Store It Self Storage

(38 reviews)

Allston/Brighton

Finding a unit at Value Store It has been one of the most pleasant storage experiences I've ever…read morehad. Kenny, the manager, is one of the kindest and most patient customer service representatives I have ever encountered. Kenny showed me several units, answered all my questions, and even helped me think about which unit is best suited for me instead of just going with the higher priced unit. You can tell that he really cares about his customers rather than other storage companies who just want to make a buck. He even stayed an hour after closing time to show me more storage units because I couldn't make up my mind. I didn't even get this type of service at Chanel! The storage units are well kept, clean, and well ventilated. The prices are just as great as their customer service. If you're thinking of renting anywhere else - don't. I couldn't stop raving about this place to all my friends. Corporate, if you're reading this, you seriously need to give Kenny a raise. I've never met anyone more dedicated to his job. Get off yelp and call them already!

This storage facility has been absolutely fine to have as a back up for holding large items. Not…read moresure why they decided to hire a rude and condescending person by the name of Richard. If you are late with your payment, prepare for the judgment and doggery as he is so much better than you, the actual customer that pays for him to eat. Wouldn't recommend to anyone. Two days after making full payment and still no access to my unit. Couldn't be paid to deal with Richard again. Today, he took screenshots of my personal information from the company terminal. Referred to DHS.

Olympia Moving & Storage - Large cabinets leveled and securely anchored in elementary school

Olympia Moving & Storage

(144 reviews)

From start to finish, it was an outstanding experience!!…read moreOlympia Moving communicated well about how the move would be done, and answered all questions. The entire office was helpful, especially moving coordinator Candance! On moving day, the lead mover called to say they were on their way, and on time. The move was smooth, the movers were efficient, and always helpful! The cost was reasonable, and fair!

The good: the movers themselves were kind, professional, and speedy…read more The bad: the estimates are very high and the terms of the move are different in the estimate than the emails they send. The ugly: they charge significantly higher rates than legally permitted under their filed tariff with MA DPU. I did not realize this until after they inflated the time of my move to 6 hours from 4.5 hours citing travel (both locations I was moving were less than 20 mins from their warehouse). They charged me $272/hr when the max rate allowed under their tariff for a truck, foreman, and two helpers was $202. They charged me $130 for fuel when the max allowed was $45. They charged me $163 for materials but would not itemize the charges for me as required by the tariff. They stopped communicating via email when I pointed out these discrepancies after promising me a reply (twice) and never responding. They also auto charged my card I deposited with without verifying the final total with me. They overcharged me relative to the legal limits upwards of $750, maybe more because they wouldn't provide the itemization or the times used. They fall back on the estimate they originally provided which said the move could cost up to $2000 but the estimate is using inflated rates and taking advantage of people's desperation for August moves. I've had to file a complaint with DPU and a chargeback on my debit card for the $840 they charged me above my $1100 deposit without confirmation of the charges. It's a shame because I tipped the movers themselves $300 for how great their service was, but the central office needs to either update their rates with the state or abide by the tariff they filed in 2017 and not take advantage of people who don't realize they're being overcharged. Update: * I still haven't been contacted by the sales manager but I want to highlight that the reply from the manager was incorrect. *I was repeatedly told that the minimum for a local move was FOUR hours, not six, and that they just couldn't edit the PDF. *I accepted an estimate assuming the office was going to operate in good faith. They did not, as the owner admits here the reason I was overcharged was in fact what I suspected: they applied a six hour minimum instead of a four, and all the stuff about travel was a lie (as was the initial promise that the minimum was 4) *I requested an itemized invoice repeatedly and still don't have one. I also don't have a reply to several follow up emails about this move that could have avoided all of this. I fully intended to pay until the business acted in a shady manner. That other movers also behave in a shady manner and so they're "competitive" doesn't resolve the issue. When I couldn't get a straightforward response I had to dig deeper and found these other issues. Even then I tried to make it right and couldn't get an answer. Don't let the owner gaslight here - as he seems to do in many of these comments. And they still got paid the amount owed as per their DPU tariff (the actual one, not this mystery one from 2022, which they also *could have provided me when asked but did not*)

Watertown Self-Storage - selfstorage - Updated October 2026

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