Our mailbox has been broken for 8 weeks. I've been coming here for 8 weeks and still hoping the mailbox is fixed soon! They are always busy at this location with people picking up mail- because so many mailboxes in Vallejo (especially community boxes) are broken. The male staff here are always so friendly and nice. The female staff member is constantly rude to me and others. One time she went to the back and told me I had no mail. I asked her (to clarify) what address she was looking for. She didn't remember. I asked her to write down the address and she came back with mail. Another time I got her, and she claimed I didn't have a package. I pulled it up on the email, she scanned it, rolled her eyes and walked to the back. Today, I was standing at the counter, someone else was helping me. She told me to go wait at the blue door. I questioned her and she said wait over there. When the guy helping me came back I made sure to tell him that she told me to go over there and I didn't agree with that. He confirmed, if I am helping you wait at my counter. While he was getting my mail, I was watching her interactions with guest. She is rude to everyone! I was going to write a review on just my experience, I know they are busy and constantly dealing with people... but seeing that she is that way with everyone made me "need" to write this review. She was telling others that they had no mail... same thing that happened to me a few weeks ago. For a business, efficiency is key and I do not see her being efficient or friendly. 5 stars because I know one person doesn't define the whole business... but I took off the one star because I will wait longer for another staff member to help me from now on. read more

So my mail was supposed here, because our community mailbox was vandalized. I went to get our mail, and yet they said, "oh the box is fixed now." But to no avail, our mailbox still doesn't have any mail, it's been 1 month. No answers no updates, Do better USPS read more

Easy to access from freeway. Lots of parking - moderate lines near closing time. Good post office. Lots of parking and lots of stairs. I'm really not sure if I saw a wheelchair ramp - its possible there was one - but the route I took had many many stairs. I noticed lots of po boxes and pick up boxes. Very nice system that people were using. I noticed metal detectors as I walked in. I go use a post office in Fruitvale Oakland all the time - I have to look again if they have those too. If they do I somehow don't notice them. These I suppose are more noticeable as they are in the middle of the room rather than at the front door. People in front of me were sending money by using cash. Big, big bills and lots of them. I suppose that is where problems come into play? I don't know much about this city - I heard it has a bad reputation - from I personally saw looked great with exception of the metal detectors. Children growing up today need to know it wasn't like this 20 years ago. read more

US Post Office - Post Offices Near Me - Vallejo, California

Bryant provides excellent customer service. Love when I see him there. He is patient, respectful, kind, and funny. I thought my package was lost and he was calm and helpful. Turns out he was right. I had to make sure I let him know. Lines move fast. read more

Always a good experience at this post office staff is consistently friendly and helpful. I appreciate how smooth and efficient the service is every time I visit. I love browsing the cards, new stamps, and cute mailing supplies they have available! read more

My rating is for the gentleman Sean who worked at the front counter this morning. He has helped me before & he's always so friendly (generally staff here are friendly, I dont think i've had a bad encounter here). There was a misunderstanding with my packages not being received at my house and he was very empathic even though it was not his fault (not USPS' fault either). We were able to track my packages & I left happy! Thank you Sean for your amazing customer service! read more

The customer service at this Post Office was superb! It was cheerful and both the staff member and I had a blast. And the only thing I needed to do was change my address! I ended up buying a book of stamps thanks to the thoughtful reminder. This isn't the first time I've been here. I had to mail packages a few times. This branch stands out for their high morale. Other branches the mood is positively icy. There is ample parking. read more

The people who work here are so nice and helpful, which is so refreshing. Please never change!!

If i can give this establishment a zero I would. A weird supervisor named "Mary" while I was speaking softly and politely to delay a message for my mother who couldn't make the office hours but was told by a supervisor arrangements could be made had a bad attitude about the communication I received and attended to have a vile tone and tell me the hours of operations that I already knew about but tried to tell her about my circumstances. FIRE HER IMMEDIATELY! read more

Great customer service and very nice. I rather go to this post office than the Benicia one.

I like my mail man, once in a blue moon we would see a different mail man but the guy that comes around my neighborhood is on point and comes at the same time everytime. This post office at times has a line, which can move slow, they tellers just rings you up without much of an emotion. This place is pretty organized, they can probably use a carpet cleaning but other than that, pretty spacious here, lots of parking. Drive thru drop off mail boxes outside. read more

When I think back to some of my poorest service experiences, I think of the DMV and the Post Office. Not this location. The employees here are always friendly and helpful. They offer suggestions on the best way to ship, at the lowest cost option, that best fits your needs. Now long lines are beyond their control, but they move swiftly with many shouts to line like "be with you shortly" and "thanks for your patience". Small acknowledgements like that are appreciated. read more

I have be coming to this post office for years & I haven't ever had a problem with the workers until today. Simon was very rude & pushy. I needed to send off envelopes and he refused to send them one by one & insisted I get stamps. I told him no I don't want stamps so he said he can't help me. He instead told me to go to another worker. Inder was very patient and did the job great for me with no problem or incident. Simon seriously needs to work on his customer service & not be so pushy. read more

This is the post office I usually go to. Friendly, professional staff, and as quick as possible. They know what they are doing, and don't waste nobody's time. There might be a long line, but the wait ever feels long. read more

Not impressed with my Po box. I opened it couple month ago and already a check send to me is missing and another was send back. I got several envelopes with someone's medical records which stated a different mailbox. I never had any of those problems at the post office in Daly City, so I'm assuming the blame is with this specific location. Of course I will be closing my box. I do not trust them anymore. read more

I wanna thank everyone in this office for everything they do. I sell on eBay and Amazon. There has been times when I placed my packages in the mail box after hours while heading to my regular job, location next to the freeway is great. Some of the times tracking appears before it should have . That is greatly appreciated, You all are amazing. From all of our familia, thank you. read more

The manager here Tresa Davis has been extremely helpful. Ive called twice now and they taken care of me both times and made me feel comfortable knowing my package is on its way back to me! I would've been scammed if it wasn't for them, greatly appreciate you Tresa! read more

My most favorite place among all. Everyone is so nice in here especially Chris, what a gentleman. Always has a nice smile on his face and very polite. You would get in and out in less five minutes. Great job! read more

Back in High School, most of the Sophomore girls I knew picked typing class as one of their two electives for the year. It wasn't so much because it was the first year we could take it, or that it was fun. We took it because the football coach taught it and he was about 32 and the most gorgeous specimen we'd ever laid eyes on. Looking back now, he was quite a flirt too. This class should have been an easy A, right? Nah, not for me. The keys had no letters and once teachie-poo took down the "QWERTY" cheat sheet banner, I totally lost interest. It wasn't so much the key memorization that bothered me. It was having to continuously start over when you screwed up so bad even the freshest bottle of white out couldn't fix the mess. Almost every day, the head cheerleader would be at his desk talking his beautiful ear off, while she overly giggled at everything that came out of his mouth. Imagine my surprise when my report card grade was less than stellar. Turns out he was paying attention to the class the whole time and was well aware of how my best friend and I sat in the back with our smuggled-in walkmans discussing how great our lives will be when we marry Billy Idol and Prince. Go figure! Thanks to the Internet, I've redeemed myself and can actually type at a pretty fast pace without looking!! Is this good or bad? Perhaps just a sign-o-the times. Another sign of the times we can thank the Internet for is the total lack of excitement in the good ole snail mail box. Day after day after day, I look and all I find is crap! Bills, bills and more bills. A tie for second is credit card offers and promises of better mortgage rates. Follow it up with smog check coupons and an endless supply of junk mail. Am I getting old (rhetorical) or what? I'm like my granny now who won't give up her rotary phone. Long live snail mail! ------------------- I love this post office. They are friendly and didn't throw a fit when my son was about five and pulled the fire alarm. And now, they have a self service machine that allows you to weigh and process your own packages with no wait!! Today, for less than $5 bucks, I mailed some Valentine care packages to both of my grandmas. Neither one of them have ever used a computer. I'm hoping when they receive it, they feel as warm and fuzzy as I did when sending them. Back away from your computers folks and send some snail mail to your loved ones today! read more

US Post Office - Post Offices Near Me - Vallejo, California

Extremely apathetic and pathetic. These people including management should remain on monthly evaluation. The aptitude and performance values are very dim in Vallejo. Extremely important mail or large sums of money should not be mailed here!!! read more

This is an absolutely horribly ridiculous waste of our tax dollars. The lines are always long and the staff doesn't seem to care (typical govt. employees). Nobody is there to help you and everyone has nasty attitudes. If you have a package to pick up I suggest you clear your schedule because you'll be waiting here forever. The staff don't show any sort of compassion (let alone personality)for the people who pay for this service. It's like they're all dead inside. Parking is reasonable which is the only reason they even deserve 1 star. read more

US Post Office - Been waiting at this door 30 minutes. They're "looking for a package" one person at a time. The waits here are always ridiculous. - Post Offices Near Me - Vallejo, California

Wow! First-time visit and was a great experience. The gentleman clerk was friendly and started my day nicely. Thank you

Pedantic jerks. For decades, in San Francisco and Oakland, I have been returning mail with "return to sender" written on it and it has always been returned. Vallejo sends them back to me even with paid postage. read more

Encountered two, rude male staff, one a clerk and another who was not in uniform or was possibly a janitor. I was being rushed upon sending a package (possibly because it was closing time, yet others were still in line and being helped) at the window and the two males were simultaneously making commentary about me during the process. Unfortunately was not able to get their names. read more

I Had such a great experience at this post office this morning ! The employee I dealt with was welcoming , kind , polite and very professional ! I highly recommend this post office ! It's amazing when you get great service and competent employees! read more

I have a problem with my current mailman. He tends to bypass my house claiming the mailbox is blocked with a car whether it belongs to us or not. But he doesn't do that to either side of my neighbors. Lately he wrote on our held mail that the mailbox was blocked, well of coarse it was blocked at 10:30 p.m. who the f*** gets their mail delivered at that time of night?? We have 3 cars, so yes my truck is park along side the mailbox BUT it is approachable. I've reported him before with the same issue and comes to my door in person and decides to give me the rules and regulations of having the mailbox cleared for him to deliver our mail I want a new mailman! read more

Where do I start? WHERE?! I am so confused at where I should start when writing this negative review, because there are so many negative experiences that I have had at this USPS location and they are all jumping out at me like snakes in the grass. Let me start with my current and worst experience. I recently sold a few items on an online website and for a price around $400 at that. I used the USPS online shipping to purchase some labels and hopefully expedite my wait time at the post office; to skip the long molasses slow lines that the other reviewers are 100% correct about. 3 of my items I purchased insurance on, and one item I chose to take what I thought was a small risk. Boy-oh-boy was I WRONG to put trust in our USPS federal employees! Well, I went to this location to ship my items and saw that the line was as usual: 20 people in a row with slow service. So, I skipped the lines and dropped my packages off in the "Self-Help" dropbox next to the self-help kiosk. MAJOR MISTAKE! Now I have no record of receipt and not even a face to look at or a camera to catch that the items I dropped were received. This being the Christmas season, that left a good opportunity for a thieving USPS employee to see that one of my packages had no insurance and there being no proof of receipt yet. You can already guess what transpired. My first 3 packages with insurance were scanned properly and arrived on time. My last package with the $200 item in it? Gone. I was so foolish to think that these federal employees could be trusted. Well, that package is gone and now all I can do is hope that the $50 basic Priority Mail insurance will cover a fraction of the theft, but I don't even know if that will happen since there is no proof of receipt, not even a camera to see if the item was dropped. All-in-all everyone loses this Christmas because the item I sold was supposed to be a gift for some guy's kid. Because of a greedy USPS employee, that's not going to happen now, and this is the last time that I will trust this service again. Especially this location which is full of meandering employees who don't care about the service they deliver. So, I issue this WARNING: don't buy USPS online shipping services unless you have a way to verify receipt! These federal employees have no scruples and will take your package if they have the opportunity. read more

I waited in line to pick up my package and it was about an hour. 15 min later the lady nonchalantly said she can't find it. Not even apologizing. Just told me to fill out a paper and her supervisor will call me. It's been a couple of days and still no call. The horrible part is knowing I have to wait in that horrible line again. And it's so cramped I there like sardines! ...and some people smell.,,what can I say I have sensitive nose. read more

Avoid this post office at all cost! Three of the four window clerks who work at this post office are extremely rude, unhelpful and make shipping a chore. (The young guy is the nice one. I guess he hasn't gone postal yet.) For example, I wanted to ship a package internationally, but made the mistake of using a label that was originally inteded for priority mail. I had cut off the top of the label so it no longer said priority mail. All that was visible was the white shippiing label. The window clerk notified me (with a snotty attitude) that she was "refusing" to ship the packcage because even though the label no longer had the blue priority strip, she could tell that it was originally a priority label and couldn't accept it. C'mon.....refusing......really? (BTW, I took the same package to the post office downtown on Santa Clara and the clerk was friendly and actually helped me re-label the package so that I could send it out according to post office rules. ) Also, I used to have a P.O. Box at this post office. They are supposed to give you two keys when you open the box, but they only had one key, so they only gave me one key. Of course, I lost my one key. I know, it was my fault that I lost the key, but I expected them to replace it in a timely manner. I waited 5 months for them to replace the key. Let me repeat that. I waited 5 MONTHS!!!. They never replaced the key. There was always some excuse about how the box clerk wasn't available or how they were waiting for a new key. Eventually, I just closed my box because I would have to wait in their long lines everytime I wanted to get my mail. I suggest going to the post office on Santa Clara downtown by the waterfront. They no longer have the long lines that they used to and have been successful at improving their customer service. read more

The employees here work as fast as a Sloth trying to eat molasses by dropping it from a spoon. Maybe they're working slow to be efficient, but it's possible to be quick and efficient at the same time. Lines get backed up because they just take their damn time to do the simplest of tasks. Be sure to avoid the employee that uses his pen to make selections on his touch screen. You'll be there long enough to have a steak dinner. Maybe even dessert. read more

Slow service. Surly clerks. Their website is out of date: Saturday, closes at 3:00. Weekdays, now closes at 5:00. This sub-station's self-service machine is always out of order. Bottom line: another sub-par service in Vallejo. Typical. read more

US Post Office - Apparently this location is so broke they can't afford a garden service. - Post Offices Near Me - Vallejo, California

They have a drive up drop off box which is convenient. Place was clean but busy in the afternoon. Representatives are pleasant.

I honestly wish I could give this place a -5 Stars because the wait time was terrible the customer service was absolutely terrible and the worst part was when I called I had a very annoyed woman named Rhonda that had an attitude and was being very ghetto with me saying I'm sending her on a WILD GOOSE CHACE TO FIND A PHONE NUMBER her customer service it garbage and I feel sorry for any person that has to come in contact with this individual very bitter.And she couldn't even direct me to the right place anyways IF YOU HAVE MULTIPLE PEOPLE SAYING THERE IS A PROBLEM THE MAYBE YOU SHOULD LOOK AT THE PROBLEM AND SOVLE IT read more

I have generally had positive experiences here, but I had a great time today! Sean was kind, helpful, and efficient. He helped me find the best price to send my package halfacross the country and did so with a smile on his face. Thank you Sean! it's people like you that keep me coming here instead of FedEx or UPS. read more

If I could give ZERO stars, I would. I had the most unpleasant customer service experience with them this morning. I was supposed to receive a package Saturday morning, that became postponed til this past Monday, which was fine. It is now Wednesday, and have not received it. My tracker for the package said that it had been received by the facility Saturday morning, and stays on that notification. I called the facility to ask if the package was there, so I could pick it up, and the rude person that answered the phone said that it never reached the facility and that Amazon lied, even though I was looking at the tracker for the USPS website. He basically said that its my problem and to talk to Amazon about it. Not only had the package never come to my house, but my neighborhood has also not been receiving their mail. Thanks for nothing USPS VALLEJO. At least Amazon accommodated me. read more

Worse than the DMV. Staff is extremely rude, and have no sense of urgency with a long line. I was given a notice to pick up my package at the office, and after going there, I was told to come back on Monday because they didn't have it yet, without one person even checking the back for it. Update: Came back on Monday, and of course they lost my package. read more

I am so tired of our mail being delivered after 5:00 pm. Last night the mail was delivered at 6:50 pm. The banks are closed and any work needed to be conducted can't be until the next day. I am old enough to remember when mail in San Francisco was delivered twice a day (am and pm). Since moving to Vallejo, nearly 4 years ago; the mail keeps getting mailed later and later. This is extremely unacceptable. I even tried calling the Post Office and no one answers the phone. What can we do in order to obtain quality delivery service? read more

do not use this post office! you have been warned. as a medical provider who has been risking his life to help patients during this pandemic, this post office didn't help me at all. i asked one of the associates for advice about shipping a gift for mothers day, and per their advice, i chose a specific shipping option. however, its been 7+ days and the gift still hasn't arrived despite me paying $70 dollars to arrive days before the intended date. if they communicated about this delay, then i wouldn't have paid the extra fees!! again. do not use them. read more

Mail carriers are too lazy to close the gate all the way. I consistently have to go out and ensure the gate is closed all the way after mail delivery (it almost never is) after this resulted in one of our dogs being hit by a car and killed, and our other dogs getting out and running around in the street. read more

Phone was answered immediately and courteously. Problem not resolved but was pointed in right direction.