Since when is it considered good business to hang up on someone trying to get info on a package while on the phone? I nicely asked if they can contact the facility where my Ebay buyers package has been for half a month, and they tell me "theres no way to contact that building. It's too big and people probably wont answer the phone." I ask "so, I'm out of money to pay them back plus shipping just because you don't want to contact them?" She tells me yup then hangs up on me. Nice customer service skills!!! read more

It's a wonder why this post office has so little stars. My husband, 2 kids and I came in Thursday of last week with the intention on getting 4 passports. Unfortunately, I did not have my smallest child's birth certificate. The employee by the name of Trina processed 3 out of the 4 passports. She then told me to come back in Saturday with his birth certificate, after a funeral she was attending. She specifically said to come at 12pm and she would process it right away. My husband and I came on Saturday at 12, and to our surprise Trina was not there. She was at the funeral. While we were understanding of what she was dealing with, another employee sent us away because we did not have an appointment. I called and made one for today at 11:30. I walked in with my son to finish paying and submitting all documents. His picture had been taken last Thursday. Instead of doing her job, Trina Insisted she said she never told us to come in Saturday. She then made me call my husband to come from work even though she never mentioned that before. She yelled at me in front of numerous customers to which I yelled back. I was reprimanded for my behavior, when Trina the employee was not. The next employee to help me was extremely helpful, and mentioned Trina has pulled this before. She has told people to come in and she would process is without appointments. I will never come back here, and I do not feel any customer is in good hands when dealing with a person like Trina. read more

So helpful in locating my undeliverable package! I had a great customer service experience here.

Is zero stars an option because I would pick that for the Tustin Post Office. They continuously lie to me, return my mail to sender and jerk me around with excuses. There is only one lady who has ever been helpful, the rest are a waste of the governments money...well our tax payer money. I would suggest never go here, don't give them your business and don't move to Tustin so you don't have to deal with the crappy mail services! read more

I am so happy with the great customer service I got from Liz at the Tustin location! After tracking a package online it showed it was at the Tustin Post Office but was not out for delivery and I had to have the package by the end of the day. Liz was kind enough to contact the mail carrier to see if my package was on his truck and helped me get my package in time. So thankful for her help! read more

This is my 5th post office to drop off commercial listing postcards. The post office procedure is not very easy to follow for EDDM deliveries. Went to Artesia post office and 3 other Irvine post offices with no problem. However, when I get to this Tustin post office, one of the post office clerk said "you are supposed to do it this way...you are taking the short cut to do things right." I told him that I have been to 4 other post offices and no one said we did it wrong so I was not aware. I told him I guess different post offices do things differently. He responded again by "you need to do it this way"...as if I've never explained. He continue to give negative comments...I've told him again, it is fine to give me instructions, however, do not accuse me to deliberately cut corners. I said can you just do your job so I can pay...he continue with his negative remarks. I then asked to speak with a manger, he came...the post office clerk told him that I am not willing to follow the instructions and did not give him the paper work he needed. I started to explain to the manager and the clerk cut me off and said when he gave me the proper instructions, I got mad at him. The manager never asked me my side of story and started to say "you need to give him the paper work in order to get this done." All this time, the clerk continue to repeat his negative remarks so I finally said "can I please get someone else to help me?" The manager said he is the only one and the other lady is taking care of the passport so you need to wait another 30 minutes. I do not have anyone else able to help you unless "he" helps you. The customer who the lady clerk was helping said to the manager "all I need is to get my photos". After about 5 minutes, the lady clerk was done and took care of my needs. I had to go back to my car to give the rest of the postcards, after about 3 minutes coming back to give the 2nd and last batch of postcards, there was a 3rd clerk at the counter helping customers. So I guess the manager here does not care about the principle and is also giving me a hard time. Instead of him asking the lady clerk if it actually will take 30 minutes, instead of asking my side of story to make a conclusion of what is going on, he took what the male clerk's false interpretation as the truth without asking me what is going on and assumed. After talking to my assistant, she said that is probably the post office that her husband avoids. After she said that...just curious to see the reviews on Yelp...well, I should have reviewed this post office before...this explains it. I too, will avoid this post office, life is too short! read more

These dudes are sloooooow! The line is long after 3:00. Very little parking. Aggressive, hostile customers. Ignore them!

I have a PO Box in Tustin. We live above a business, so we don't get delivery. At Christmas the boxes were broken into. Many items I've received from Amazon gets misplaced or put into someone else's box. This Father's day I ordered a gift card and it didn't arrive. The company I purchased it from graciously sent another one. Still didn't receive it. I am so tired of the disappointment of ordering gifts and not receiving them in time or not at all. I know the items are there because of the tracking from the businesses I purchase from. Their attitude about the theft and the misplaced mail is snotty and flippant. They just tell me to file a complaint with the Post Master and give me a number. Not renewing the PO box. Most of my billing comes through email anyway. Looking into another third party service. read more

I have NEVER been SO disappointed by USPS in all my years of utilizing their services. I had a VERY important package being delivered and for some strange reason, the post man/woman decided to report that I "refused" this package at the time of delivery. This was an ABSOLUTE lie on their part as I was at work on the date/time of the delivery and am the ONLY one who lives in my home. Thus, the package was returned to sender with NO notification left on my door or in my mailbox regarding the delivery attempt. Upon calling this USPS location, they were LESS than helpful and acted as though this was MY problem. The person who "helped" me couldn't have acted any colder and really came off as if she couldn't have cared LESS. WOW, I am at a loss for words in terms of how this matter was handled by a govt agency that I hold in such high regards. It saddens me that these people are in total control of my mail as I have NO faith in their ability to meet my needs moving forward. I will continue to go to a different location for ALL my USPS needs from here on out. read more

This is the most inept P.O. I have ever dealt with!!! I sent out wedding invites at the cost of $2.63 each and 6 never arrived. I am ALWAYS having to track down packages that are sent to my business. Even as I write this I have been waiting on hold for 15 minutes. Jackie answered the phone and immediately stopped me mid sentence and said she would get a supervisor. No one has come back to the phone! I just checked a package that shows delivered. Not to me it wasn't! Not to mentioned I have locked mailboxes at my place of work. Unbelievable!!! read more

I had a critical package that required immediate, secure delivery to an address across the country. I spoke to the manager, Jackie, who was incredibly nice, outgoing, and helpful. She helped me pick the best packaging, walked me through the delivery options, and assured me that my item would arrive on time without issue. Sure enough, the package was delivered the next day. I am so thankful to Jackie for her help and for giving me such peace of mind during an extremely stressful time! Thank you!!! read more

Worst experience. I understand they are just a post office but at least provide the amount of service required to be called a "post office". My apartment complex had a broken mailbox so I went to go retrieve my mail after a couple weeks waited for awhile and then was told my mail wasn't there and that the carrier must be driving around with it and that it was "weird" he would do that. Waste of time!!! read more

I moved and submitted a form to forward my mail from a PO Box here to another city's PO Box. Sometimes it was forwarded and sometimes not. I called to have them check it and let it ring for 10 minutes, but no answer. I had my refunded deposit from my previous apartment mailed to here and it's missing. I guess I'll have to make a special trip to go there in person and pick up whatever might be in my old PO Box. Bummer. read more

Our post man crinkles the mail a lot. Almost impossible to get a missed item redelivered- better to just go in and pick it up