The UPS Store

(276 reviews)

Live scan recommend I can't remember his name, but he was very, very knowledgeable and very…read moreprofessional. It was a pleasure to do business with him. I do recommend this place. It was not that bad a price for everything that they wanted and it was quick simple and easy. I do recommend this qualities great. The service is great. 10 out of 10.

Owner is really nice and was a great experience getting livescan completed. Would return for…read moreanything I need :)

PostalAnnex

4.7

(151 reviews)

The service was great and the photo quality was also amazing. I would come here again to take…read moreanother passport photo.

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

PostalAnnex

3.1

(118 reviews)

I've been going to this location for more than three years. The staff is always friendly, helpful,…read moreand incredibly reliable--they've never made a mistake, which really impresses me. The can ship USPS UPS FedEx.. awesome services and great value They speak five languages and create a welcoming, diverse environment. I especially appreciate that they can help my non-English-speaking grandparents--it means a lot to me. Sometimes, I've noticed that when the staff assists non-English-speaking customers, it upsets certain people. But honestly, I admire this business even more for standing by inclusivity and serving everyone with respect. I'm truly grateful for them.

This place is located in a convenient place to be able to drop off packages and get basic supplies,…read moreand I think they take both Fedex and UPS. But the woman who helped me was so mean -- unnecessarily. It felt like I was a huge bother. She kinda snapped at me "next!" And when I asked if she had some tape to reinforce the box she yelled at me "No tape -- if I use tape I charge you $2!" And then ignored me. Why is she mean about answering a simple question?

The Mail Exchange

(11 reviews)

I've been going to The Mail Exchange for many years…read more Terry has helped me out more than once when I've needed something.

Support your local small business owners! Came in to get notary services from Terry, after…read moreconducting our business- got a call later that afternoon from Terry that he had accidentally overcharged us and he wanted to refund us what we were overcharged. Due to his service and honesty - he will now Have a loyal customer in me !

PostalAnnex

3.5

(37 reviews)

HORRIBLE COSTUMER SERVICE Postal Annex #389 is selected as…read morea Certifix Live Scan location. From the moment I walked in the older man didn't seemed as he wasn't pleased to attend to my service. I was very polite from the beginning. He requested info from me on my job application "wired" as I'm not applying for a job through him. I told him "no, the employer broke the step down for me as I ONLY need to provide my email with a valid token number" he got upset and said I need everything in documents form. I kindly declined and told him I'll that my business elsewhere. I have never experienced this type of service from a place that is supposed to be helpful to individuals and the community. Zero stars for me.

Had to ship an item and pay for shipping via USPS.. I didn't want to go to the POffice as it's…read morealways packed and such a waste of time. The lady there took care of my package, printed the label etc. It was wonderful! She emailed me the time it shipped to being delivered. She was very accomodating and very sweet. Thank you for such a pleasant experience and allowing me to not have to go to the Post Office!

The UPS Store

3.6

(89 reviews)

Not a customer-friendly place at all. This was my first time having to process a return through UPS…read moresince it was my only option. I deliberately left the top of my box untaped just in case they needed to inspect the item before shipping. Instead of just taping it up, the lady at the counter--who was quite rude about the whole thing--told me I either had to pay a $2 'packing fee' just to have them put a single piece of tape on the box, or I had to buy an entire roll of tape from their store to do it myself. It's absolutely ridiculous to nickel-and-dime customers over a single strip of packing tape. Very unaccommodating and frustrating experience. I definitely will not be returning to this location.

* TIP: DO NOT come here if you want to do any type of service before closing hours *…read more Just came to this UPS store today and the doors were locked. I honestly thought maybe I pushed the door incorrectly or it was a mistake. I tried looking through door and actually saw an employee helping out a customer but they didn't seem to care to open the door. Why do the store hours state that they close at 6pm then? There were still 10 mins before closing hours but they actually just decided to close the store earlier then they're supposed to. So tell me what's the point of having store hours listed if you aren't going to abide by them? I had just went to another UPS store in Costa Mesa earlier this week and they were still taking in customers right before they close. It honestly says a lot about their business practice. Even though this UPS is closer to my house, I would rather drive further knowing other locations will be open when they're ACTUALLY supposed to be open. Make it make sense!

Orange Hill Mail Box

(29 reviews)

Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

Postal N Parcel Plus

(233 reviews)

I went here for finger printing for my Real Estate license renewal and received excellent service…read moreby the owner. I'm so glad they were there to help when I was in a pinch for time!

You will receive expert and sincere service here! Needed to send a very important legal document…read morequickly and found here. The woman helping me couldn't have been more kind and efficient. I will drive farther to frequent this establishment because of her kind professionalism. Additionally, it's a full service location with PO Boxes for rent, a cute area for last minute gifts or cards and of course packing/shipping/mail. Don't hesitate to use this business for your mailing/faxing needs!

The UPS Store

3.5

(207 reviews)

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time,…read morebut the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully.

I went in with 5 packages on 3/19/26 2 were Amazon returns…read more3 were personal Employee CINDY had the nastiest attitude. As soon as I step in she says I'm using the wrong boxes (express instead of ground like my label says) and that they won't move because of that. She rambles on and on and I'm keeping my cool bc my baby is with me. She at the end says I'll do it for you this one time but next time no. Okay so, she has the authority to make the boxes ship even in wrong box? Ok Cindy Makes sense. Then for my Amazon returns I had already packed those and she says you're not even supposed to pack these it says it on your instructions and she starts ripping my stuff out of their packages. I ship out multiple times a month and never has anyone been so nasty about what kind of boxes I'm shipping in. She's even saying stuff like "nothing in this life is free"?! Like WHAT? Go seek therapy lady. I probably only said "okay" over and over because again, my baby is with me and I'm in disbelief Update ** I reached out like the person below asked me to and crickets. They don't care here.

RedDot Printing

(268 reviews)

My son wanted the old school Matilda theme for his 6th birthday and I decided that Miss Honey's…read moreclassroom would be perfect for the backdrop. I needed a 8ftx6ft birthday backdrop to be done in two days. I submitted a project quote here on Yelp and I had several responses from other printing shops including RedDot Printing. I was told my backdrop couldn't be done in two days, I was told that my image's resolution was too small, and other printing shops never responded. Z from RedDot Printing responds within minutes. He told me the same thing about my backdrop's resolution being to low for a huge printout, but what set him apart was that he took the time send me an email on how fix it so that he can print it. Once I fixed the image with his advice he said, "I can get that done in two days." and he delivered! I placed the order midday on a Wednesday and it was ready for pickup by 2:00PM on Friday. Pick up was seamless. He knew exactly who I was without introducing myself, he was friendly, full of personality, and so sweet. He unrolled the backdrop to show me his work and it was PERFECT! His price was cheaper than I imagined especially since this was a last minute request. I knew that I placed this order last minute and I knew I was an amateur with the design, but Z made my vision into reality. Z, thank you so much for everything. Your work is impeccable! You stood out from everyone else and I'm glad I had the opportunity to work with you.

Found a gem and hit the jackpot with his services. I just want to say that my job was a small job…read moreneeded and I was having a hard time finding a company to accommodate. 144 baseball cards. Printed. I designed them on Canva, but needed them printed (like real trading cards). I called Z and from the first phone call, he was pleasantly helpful. After a couple of back and forth emails, he had them off to print. I picked up within a week of our first conversation and was blown away at the final product. Exceeding my expectations, truly. Z was able to help me make each of our 12 players their own card, which I then packaged as a team set and gave each player within a homemade/DIY sleeve. I will definitely be using him again and again for my printing needs. (Picture is of our final packaging, which were printed at Staples).

RedDot Printing

(268 reviews)

My son wanted the old school Matilda theme for his 6th birthday and I decided that Miss Honey's…read moreclassroom would be perfect for the backdrop. I needed a 8ftx6ft birthday backdrop to be done in two days. I submitted a project quote here on Yelp and I had several responses from other printing shops including RedDot Printing. I was told my backdrop couldn't be done in two days, I was told that my image's resolution was too small, and other printing shops never responded. Z from RedDot Printing responds within minutes. He told me the same thing about my backdrop's resolution being to low for a huge printout, but what set him apart was that he took the time send me an email on how fix it so that he can print it. Once I fixed the image with his advice he said, "I can get that done in two days." and he delivered! I placed the order midday on a Wednesday and it was ready for pickup by 2:00PM on Friday. Pick up was seamless. He knew exactly who I was without introducing myself, he was friendly, full of personality, and so sweet. He unrolled the backdrop to show me his work and it was PERFECT! His price was cheaper than I imagined especially since this was a last minute request. I knew that I placed this order last minute and I knew I was an amateur with the design, but Z made my vision into reality. Z, thank you so much for everything. Your work is impeccable! You stood out from everyone else and I'm glad I had the opportunity to work with you.

Found a gem and hit the jackpot with his services. I just want to say that my job was a small job…read moreneeded and I was having a hard time finding a company to accommodate. 144 baseball cards. Printed. I designed them on Canva, but needed them printed (like real trading cards). I called Z and from the first phone call, he was pleasantly helpful. After a couple of back and forth emails, he had them off to print. I picked up within a week of our first conversation and was blown away at the final product. Exceeding my expectations, truly. Z was able to help me make each of our 12 players their own card, which I then packaged as a team set and gave each player within a homemade/DIY sleeve. I will definitely be using him again and again for my printing needs. (Picture is of our final packaging, which were printed at Staples).

FedEx Office Ship Center

4.1

(17 reviews)

I've been here twice within the past two weeks and the employees are always very friendly, and…read morequick to attend. I needed a receipt with tracking info for my packages, and the FedEx employee was quick to help and showed me their scanning drop off system which prints the receipt right away. It was a quick and easy transaction, and I was very thankful for her help and assistance. Glad to have a friendly FedEx store nearby!

This is OC's best kept secret. Customer service provided by Olivia and Luis is A+. They are…read moreconsultative, professional and kind. It's a tidy location and well oiled machine. They are a great value compared to USPS. USPS has been having ongoing price creep while their service has been on the decline. FedEx's prices are stable and delivery reliable. Plenty of parking on site.

Pouch Self Storage - Tustin

See more unrecommended reviews

(245 reviews)

I had a great experience storing my furniture here. The facility was clean, secure, and…read morewell-maintained, which gave me peace of mind knowing my belongings were safe. The staff was friendly, professional, and always willing to answer any questions I had. The move-in process was simple, and accessing my unit was convenient whenever I needed it. My furniture remained in excellent condition during storage, and I never had any concerns about security or cleanliness. I would definitely recommend this storage facility to anyone looking for a reliable place to store their furniture and personal belongings. Thank you for providing such excellent service Wendy and Jacob! :) I appreciate you guys!!

The Dream Team! staff was professional and helpful…read more Very attentive and worked around my schedule.the truck rental was a super bonus! thank you to the best storage unit team!

It Model Management

5.0

(7 reviews)

I LOVE my agents! Linda and Marlyn are highly respected by clients and talent alike, incredibly…read morehardworking, understanding, LOVE their job, AND make THE perfect team together. In my 10 years as a model, I have found that there is no one in the industry like them, and I feel grateful every day that I get to work with these phenomenal women. Looking forward to the next 10 prosperous years with It Models!

Linda is kind, honest, and extremely hard working. Not your typical modeling agent! She gets all of…read morethe jobs from LA to SD and has tons of direct booking clients.

Shreed

5.0

(6 reviews)

I have boxes and rooms full of old documents/books/contracts that were once important to me…read morepersonally and professionally. Every move I make, I always used to log them around and they are heavy but I am afraid to toss them anywhere because of the sensitivity of the information. UNTIL, I was introduced to Shreed by my best friend. Shreed will drop off a drop-off box for all your documents and it is locked and safe. Then, they will come by your location to pick up the fully loaded document box to shred them RIGHT IN FRONT OF YOU using their high-tech Truck that shreds everything right then and there. Such a magic! If you have businesses or households full of important and sensitive documents, call Shreed right now!!

Great service with great prices. As a business owner i needed a company to get rid of all my…read moreuuwanted paperwork. Now I have a great sense of safety using tgis company. Will definitely use again in the future!!

Graphics 360

5.0

(10 reviews)

I have worked with them as an individual and as business representative. I have never had anything…read morebut a great experience. Wedding invitations for my son and and trade show booth displays have both come out great. Staff is friendly and very knowledgeable. They will bend over backwards to make the vision in my head a reality.

I have been using Graphics 360 for over 2 years now. They are always willing to go the extra mile…read morefor any of our crazy last minute requests. Everything is always perfect and of the highest quality. This is the place to go for any and all printing, wall graphics and even large trailer wraps. I should know, we have put them to the test! (They even managed to wrap leaf blowers for a Redbull event we had out in Texas.) It went from just me using Graphics 360, to the whole company, even our Michigan office. I would find it very hard to believe that there is someone else out there doing what they do any better.

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29 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Kevin M.

939

9

1

2 years ago

I can't thank Tyler and Michael enough for their incredible service! I needed to ship a wooden table to Toronto, a piece with immense sentimental value as it has been passed down through generations in my family. Naturally, I was very nervous about ensuring it arrived safely, but Tyler and Michael went above and beyond to make the entire process seamless and stress-free. From start to finish, their attention to detail and care was impeccable. They diligently wrapped and secured the table, ensuring it was protected for its journey. They explained every step of the process, giving me full confidence that it was in the best hands. Their commitment to handling everything with the utmost care was evident, and it truly stood out. The package just arrived today, and I'm thrilled to report that it was in perfect condition! This was 5/5-star service, and I couldn't be more grateful. If you're looking for a team you can trust with something valuable or fragile, this is absolutely the place to go. Tyler and Michael exemplify professionalism and exceptional customer service. Highly recommend! read more

Romeo D.

328

18

9

2 years ago

I recently visited the UPS Store and was thoroughly impressed by the outstanding service provided by Michael, Joe, and their team. From the moment I walked in, I was greeted with friendly smiles and a warm welcome. Michael and Joe were incredibly efficient, ensuring that my packages were processed quickly and accurately. They were both very knowledgeable and offered helpful advice on the best shipping options for my needs. Their professionalism and attention to detail were truly commendable. The entire team worked seamlessly together, creating a smooth and hassle-free experience. It's clear that they value their customers and strive to provide the best service possible. I will definitely be returning to this UPS Store for all my shipping needs. Highly recommend! read more

Azin S.

0

4

5

1 year ago

I had several documents printed and mailed at this UPS Store, and the staff went above and beyond to make sure everything was handled perfectly. The printing quality was excellent, everything was organized neatly, and they mailed it out on time without me having to worry about a thing. The staff was professional, courteous, and efficient throughout the whole process. It's such a relief to have a place I can rely on for both printing and mailing services--highly recommended! read more

Donna R.

0

2

0

7 years ago

I have a mailbox at this UPS Store so I am there frequently. The staff are always upbeat and welcoming. I also use shipping and shred services. I am swiftly serviced each time and with a smile, and politeness. They are helpful in so many ways when you need an answer to a shipping question. I have been to other UPS Stores and this has been my best experience yet, I enjoy going to get my mail! See you soon; Michael, Perris, Maya and Ryan! read more

Niloufar C.

1

10

0

1 year ago

I had a great experience at this UPS Store! The staff was friendly, professional, and very helpful with my shipping needs. Everything was handled quickly and efficiently, and they went above and beyond to make sure I had the right packaging and options. It made the whole process stress-free, and I left feeling very satisfied with the service. I will definitely be coming back and highly recommend this location! read more

T G.

0

7

3

4 years ago

Michael and Joe provide high quality customer service. I have a box there and every time I come in, they greet me by name and they are always super nice. They make me want to continue going there. Whenever I have to send something out or get something printed, they walk me through step by step. They both deserve a raise. read more

Jeannie N.

0

2

0

4 years ago

This UPS store is very close to my home so that was the initial reason why I came in, but I'm happy to stay because of the caring staff. I'm unfailingly greeted with a smile and an offer to help. Service is quick, pleasant and reliable. I always leave with a smile on my face. Kudos to a business well-run. read more

Naari K.

0

2

0

11 years ago

Very Very expensive- They charged me $15.65 to send a 1 page letter in a envelope to Los Angeles. What a rip off. I took it to another store closer to home near the 5 freeway, and they shipped my 1 page letter to Los Angeles for next day for $1.20 . read more

Barry W.

0

1

0

4 years ago

The assistant manager that helped me send out birthday gifts to my grandchildren on two different days to two different locations was extremely helpful. Hopefully, they'll receive them on time. If they do, I'll be back to give you an extra star Joe! read more

Margaret J.

0

3

0

2 years ago

They have a young man working there I think his name is Nathan Block hopefully I have the name right he was so polite and shout out to his parents for raising him with respect he honestly deserves a raise Margaret jung read more

Louis S.

0

4

1

11 years ago

Im using this location very often. The stuff real friendly Eric is their for help any time. (Cary my heavy Boxes Thanks again ) Fast and reliable service absolutely my favorite UPS store in the area read more

Gillian K.

0

7

0

4 years ago

If I could give this place zero stars I would! This place is a joke.. you call and they have you on hold and the manager is a complete fool who gives excuses. They definitely need to get it together. read more

Nazila A.

0

3

0

4 years ago

Michael is what our world needs more of! He went out of his way to help me return my Amazone package which I had trouble returning. Thanks so much for your help. I recommend this store ! read more

Ty R.

0

5

0

1 year ago

Never had a UPS decline to accept my package claiming they did not have space to accept it when I could clearly see space. Mirna had terrible customer service. I'm in total disbelief. read more

Mary T.

49

121

36

8 years ago

Store is suppose to be open by 8am Friday, I came here at 9:15am and no one was there, Store was closed and I waited 30 minutes hoping someone would show up. How unprofessional! read more

Pj J.

0

2

0

6 years ago

This is a great store with really good friendly store if you need to go to the UPS store go to this one in Tustin on Jamboree....Ryan is a great customer service personel read more

Susana F.

0

2

0

7 years ago

Ryan was very helpful as is the entire staff! Very cordial and explain everything. They always go over all the charges. This is a great store!! Sue read more

Troy C.

0

4

0

10 years ago

Extremely helpful staff. This is always my go-to place when mailing out a package. Never a long line and always greeted positively.

Johnathan W.

5

27

0

8 years ago

Great place the workers are fast and efficient. Kind of need to work on their phone etiquette when I called but overall pleased.

Bryan M.

0

2

0

4 years ago

Outstanding service every time. Jack is on point with making things a breeze. I never have to worry with going here.

The UPS Store - shipping_centers - Updated August 2026

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Came here to laminate some posters and was so happy to find that they do poster sizes! A huge thank…read moreyou to Jason for helping me both over the phone and in person. He took the time to understand what I needed. He even thoughtfully recommended a matte lamination because he knew the posters were keepsakes. Thanks again Jason for all your help!

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Live scan recommend I can't remember his name, but he was very, very knowledgeable and very…read moreprofessional. It was a pleasure to do business with him. I do recommend this place. It was not that bad a price for everything that they wanted and it was quick simple and easy. I do recommend this qualities great. The service is great. 10 out of 10.

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Staples is definitely my go to place for document printing. Every time I come in the staff is…read morereally nice and helpful and they're always quick. For plain documents on a white 110 lb paper (great for name cards or set menus). There is rarely a line when I go I was actually surprised to see the negative reviews here! If a print ever comes out bad, they can just reprint it for you on the spot. Great service every time!

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My husband and I have been customers for about ten years now and we've been very happy with our…read moreexperience. Justin is excellent to work with. He is so friendly and very organized. We sometimes have large numbers of packages that arrive at the same time and he does a great job keeping track of everything for us. Thank you!

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Great service! Kevin is super friendly and helped us quickly with setting everything up. Everything…read morewas smooth, fast, and stress-free. Highly recommend!

Scooters Mail Boxes Cards-Gift

(58 reviews)

Affordable private mailbox services!…read more They have different time frames available as well as different size options. You can renew as often as needed. 24-hour mailbox is convenient and the door to entry is locked with a security code. Parking is available in the street and in the back of the location, NOT in the driveway (there are signs that state this clearly). Service is excellent. I interacted with all of the workers here during the 3 months that I've had my mailbox and they're all friendly! I rode my motorcycle on the hottest day of the week to turn in my mailbox key, it was a painful goodbye :').

my son signed me up for a box here and i have been going ever since. the new owners are just as…read moreamazing as the old owners. rest in peace mark, I will miss your kind face and friendship. the mail service here is great, they also have lots of good gifts in case you need to buy something cute last minute

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Best live scanning in OC! The staff were professional and efficient with their time. My shallow…read moreprints are challenging to get and she didn't stop trying until she got them. The rolling fee is $25 plus the DOJ and/or FBI fees. I was in and out in 5 minutes. They are training another person to live scan so I can assume the nonexistent wait time will remain nonexistent.

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(29 reviews)

Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

The Mail Exchange