Crystal and Payman go above and beyond with customer service assisting me returning my AT&T internet package today. Love this store! Chris Morris read more

Went to this location about an hour or two ago and noticed how customer service changed between new customers and I'm assuming their regulars. So if you're new here, like me, don't expect good, welcoming and friendly service. When it was my turn I said hello to the associate, gave her my package and she scanned my phone, and gave me my receipt. Then it was my boyfriend's turn after. He said, "Hello, sorry I have a lot." She didn't say anything, no hello, no it's okay, how can I help, NOTHING....First sign of rudeness and bad customer service. If someone doesn't greet me, that's already a big no no & red flag. She starts scanning the codes and taking the packages, all this while she looks annoyed, like we're bothering her. After a few scans she tells him, "can you turn up your brightness." But with attitude. Once he noticed there were 2 people in line he told her that was it and we ended up going to the kiosk to do it ourselves. While we're at the kiosk when people would come in she would say, "Welcome." But not in a friendly way or ready to help. An older lady came in, went to the counter, said hello and tried to make small talk with the associate. The associate didn't greet her or go along with the small talk. No smile, nothing. I felt bad for the lady. Then other people start coming in and all of a sudden her attitude changes. She starts greeting them by name, asking how they're doing and being all nice. The other associate in the back also comes to the counter and starts small talk with one of those customers. I was like, wow. So now you know, if you come in here, just get straight to business, don't expect friendliness and good customer service....unless you are a regular & they know you. Unfortunately, this one is about 4 min from where I live, but won't be coming here anymore. Don't want to go somewhere where I feel like I'm bothering them and feel rushed. I'll drive the extra 5 min to the Woodburry location. Nicer, cleaner and better customer service. read more

My most favorite UPS POB store. Friendly professional staff. Always helping with anything you need. Highly recommend this store. read more

Service is great. $2.99 for one page to be printed. Ridiculous! Will not be returning

5-Star Customer Service! I was helped as soon as I walked through the door. The young lady who helped me was efficient and friendly. It was my first time at this location, but it won't be my last. And it's a plus that it's open on Sunday. read more

DO NOT COME HERE!!!!!!! I would give a 0 star if possib I am not a complainer by any means, but my experience here was so horrible. The prices here are so atrociously high for no reason and the wait was horridly long. I normally go to Staples for my printing needs, but I decided to visit here since I live a few minutes away, but after today, I will gladly drive out of my way for Staples to avoid having to come here. After waiting 10 minutes in line, I was told to email my file to the store. In the few seconds I took to do that, the employee helped the woman behind me in line, who had a very complex shipping need out of country. While she was calling her husband to figure out the answers to the questions, the employee looked at me but did not resume helping me even though my need was a lot quicker and I was there first. While waiting another 20 minutes for her to finish, another employee came out to help the person behind me in line, despite me being before everyone else. When it was finally my turn, they charged me a $3.99 "one hour computer use" fee for the SOLE act of them pulling up my file (that I used my own devices to send over) to print my one piece of paper ($0.99). This was so ridiculously overpriced as I did not even use their computer yet I got charged for the sole act of them using the store computer to print out my paper. After waiting 30-40 minutes and spending $5 to print a SINGULAR piece of paper, I saw that there was a line almost out the door of people trying to ship their packages. I am extremely dissatisfied with my experience here, and am extremely disappointed in UPS for trying to make a quick buck off their customers. read more

The UPS Store - extremely overpriced with a "computer use fee" - Shipping Centers Near Me - Tustin, California

This place has been here ever since I moved to Cali almost 20 years ago. Still here and standing strong. I drop off my returns here and I haven't had any problems. They have always helped me and I haven't had any issues. So if you need these services, I'd recommend. read more

Everyone at this store is very helpful and very knowledgeable. I always get in and out quickly and efficiently.

Best Customer Service Hands Down! And I mean all time not just UPS stores. I'm not at all surprised by their yelp rating as I haven't had one negative experience here. Tonight is a perfect example. I needed to ship something out and despite being busy and with the store about to close, I was greeted with such a warm and inviting approach. Mina (hopefully spelling the name right) walked me through the process, answered all my questions and provided guidance on what was the best options. Such an amazingly positive/upbeat approach to work. Meanwhile I noticed another employee helping a customer with her hands full with the Amazon self service kiosk. Then also he carried a heavy box to a customers car. I later found out his name is Joe. He is the one I normally interact with and just is a class act. Always greeting everyone and just doing his best to be helpful while brightening someone's day. This may seem like an over embellishment but I literally have the UPS store near our old place a 1 star last year because every time I went in there it was a nightmare where customers were confronted with hostility. This is easily the best experience one can have when dealing with shipping and receiving. No matter what day or time, the consistency and quality of their customer service is something one must experience. Incredible service and amazing human beings. Appreciate what you all do and endure during the week. Wishing you all the best. read more

The crew here are so helpful especially the manager. They are also friendly and even when they get so busy they always take their time to answer all your questions. read more

I had a large box to return to Amazon. After lifting it out of my trunk and using the UPS dolly, I got it inside. Only then did I realize I had forgot the printed barcode and my cell phone! They let me keep the package there while I went home, got the barcode and my phone. Returned to find out I had started the wrong kind of Amazon return. Nina was wonderful and guided me through canceling and restarting the return process. As soon as she had a barcode she could use, she handed me my receipt and I was on my way. Thank you for the compassion and extra assist!! Great customer service!! read more

Very great service from Mina, I didn't realize I had to package my own return and she helped me with that instantly. So sweet!

I really hate to pull my earlier 5 star review on this business. However this last visit was negative and there are too many locations to go to in order to avoid bad service. What happened? I was waiting in line patiently. An employee (Brunette tattoos) wasn't paying attention and looked right passed me and allowed someone to go in front of me - I'm a big guy hard to miss. Anyways I politely smiled to get her attention - nada - no apologies nothing. So I waited. Anyway - typical Amazon return scenario. The instructions said the UPS location would package and label the item - we all know how this works. This employee said she would be refusing the return even though she admitted the instructions did say the UPS store would be packing and labeling the item for the Amazon return. It wasn't that big - just a couple of pillows with the air taken out for easy packaging. So she said they didn't have any boxes and I would need to pay for a box. I realized I needed to cut my losses and go to another store. FYI - I went to the UPS store in Woodbury - down the street. They took the return without issue. When I shared what happened they were pretty surprised this location refused to do a pack and label ‍. Anyways - I have a new location in Woodbury Irvine and it will be worth the extra distance to get quick excellent service read more

Great staff and excellent customer service. super friendly and nice people, they make sure you are taken care off with minimal wait.

I processed a return here and it only took 1 minute! The staff were very polite and professional. I feel like this is the best experience I've ever had with mailing, I didn't know it could be painless! read more

For those who may think that customer service is a thing of the past, it is alive and well at this branch of the UPS Store. They go out of their way to be helpful, friendly and professional. Being a frequent customer, I am truly thankful for the service they provide read more

Everybody's multitasking abilities are crazy! Great costumbre service. I got a letter notarized by Sean and he was very fast, sweet and on task. read more

Joe was extra helpful to me, in getting a very important letter sent out timely! I highly recommend! read more

Five Stars are for Mina and Joe's attention to detail, knowledge, and amazing customer service skills. I went in for passport photos back in January. Mina immediately greeted me with a warm hello upon entering the store. I asked about passport photos and she was really thorough sharing the visual guidelines to ensure it would be approved and not get returned. I'm very grateful for her. Mina is wonderful. I went in to ship a large box last week. Joe was super kind and let us use the dolly and offered to help my husband bring the item from our car. He was extremely informative and made sure I understood their shipping insurance policy with pre-packaged non-UPS boxes. Joe was very friendly throughout the entire process. I called today to double check I didn't mix up any of the information he provided last week as I want to bring in another shipment. He immediately asked if last week's package arrived to the desired location. I could tell he was being genuine and wanted to make sure everything was okay. Thank you Mina and Joe for being so wonderful to work with. I will definitely be coming back to utilize their services. read more

thank you to Tyler. I was in and out in five minutes!! I needed to get 25 pages printed for school and he made the process super easy and enjoyable. I sent him the wrong document twice and he didn't make me feel bad about it at all. I love when people are genuinely nice!! read more

This is the only UPS store I will go to. The staff and in particular the two managers are delightful! So friendly and warm. Always super efficient and reliable! Thank you for the best customer service ever!!!!!!! read more

Great staff. Apple Maps says they close at 7pm but they close at 6:30pm. Don't waste your time driving there. They need accurate times on Apple Maps. read more

I needed to make a return at a UPS store and I looked up the store that has the best ratings. The Jamboree Road in Tustin had a five star rating, so I decided to take my return to that store. Once I arrived Joe, the manager of the store greeted me immediately and asked if I needed any assistance carrying in my package which he kindly went out to my car and took into his store, and processed the label promptly. Joe introduced himself to me, shook my hand, asked for my name and invited me back to the store for any future services with a friendly smile.I wanted to make sure that this store stays with a five star plus rating. The customer service is excellent.! read more

Michael, Mina, and Joe helped me with returning my 2 Amazon packages last week. I was in and out of the UPS store in less than 10 minutes! Thank you for reassuring me my packages would be delivered without any hassle. I would definitely come back here if I ever need to use UPS services again. read more

This is my absolute go-to place for all my UPS shipping needs! It's located in the Tustin Ranch Plaza between to Ralphs/Rite-Aid. The workers are always super friendly and helpful no matter how busy they get. Yep there's circles on the ground for social distancing waiting from the entrance but usually goes really fast. They do have notary service here also and PO boxes for rent if you need. Note this is also a local Amazon return site for label-less shipping. Just bring your item and show them your barcode and they'll handle the rest with boxing and shipping it back to Amazon. read more

The UPS Store - Shipping Centers Near Me - Tustin, California

If I could go with 6 stars I would - Michael at this Tustin UPS store was absolutely amazing to work with for a custom shipment of a Disney Maquette. Michael took care of securing and packaging the item for safe journey - even went above with sending txt updates and plenty of pictures documenting the process. Michael did an absolutely amazing job and the delicate item arrived in perfect form. Shout out to Crystal for helping with the tracking and processing payment! Professional team!! read more

A HUGE thank you to Joe and Team! Our company sources rare items and we had a client that needed shipping to the east coast but the wanted it shipped ground. Joe did an excellent job packaging the items to make sure there would be minimal damage in it's longer transit. The client received their items in tip top shape and were so grateful how fast and efficient we were on getting it to them, but it was all Joe and his team at the UPS Store! read more

Both my grandma and I have been using UPS for years and they never disappoint. Micheal & Joe are always super helpful with a returns and life scanning I need done. UPS always makes the process incredibly easy. All the employee are friendly, knowledgeable, and took the time to explain the insurance options, or whatever option is best for anything shipping out. Always greeted whenever we walked in and great to quick chat with everyone. I highly recommend UPS for their reliable, efficient service. They consistently provide a great shipping & return experience. read more

Best service. Michael is the sweetest most helpful manager. He deserves a RAISE! Such a wonderful person. Bless him

Michael and Mina were super helpful when it came down to returning my items. The location is super clean and smelled sooo good! Thank you so much for your hard work and welcoming atmosphere! read more

A big THANK YOU to Josie who made a tedious task much less stressful. She handled everything (except the payment hahaha.) I know that UPS can be quite a bit more expensive than using the post office. However I highly recommend using them when you're in a crunch. Thanks again! read more

As I was opening the door and trying to bring in an oversized package, Joe walked over quickly to relieve me and picked up the box like it weighed nothing. (He later advised me not to "pivot" the box because it will cause problems during transit.) Not only did Joe save me the trouble by putting the package on the scale, but he also helped his coworker Tyler B. This employee politely asked for my preprinted shipping label, scanned it, registered the weight and provided me confirmation of the package dropoff. He also provided clear, plastic sleeves for the label and commercial documents... and wrapped the package one more time for my peace of mind. This UPS Store is conveniently located between Tustin and Irvine. In addition the staff are more cheerful than the other UPS Store in the area, which I used five years ago. PS: I'm very happy to know that Michael is still at this store and that he's the manager! This helps explain why the other team members provide great customer service. read more

I went there this morning with my mom, We felt so much welcomed and the wait was not long. I had to ship something and my mom had to do a notary.. they gave us the best service and best price possible.. Everything went smooth and well.. Wanted to thank the team: Mina, Joe,Tyler T,Eliana and Mike. You guys are GREAT... read more

Walked in to get passport photos. Crystal and Michael helped us out. They were so helpful and funny. They made the whole process quick and easy. Crystal made sure we were happy with our photos before we left. We will definitely be back! read more

11/2022 Michael and Norma are very helpful! They are well-informed, efficient, and extremely friendly. I would do all my shipping here. 4/2023 Michael was able to help be trace a lost package through the UPS customer service number. Thanks Michael!!! read more

Joe and Michael are the best. Joe takes a very personal approach with the people that walk in there; I was shocked the first instance he greeted me by name, because I at the time hadn't popped in all that much. And Michael is the go-to guy for complex shipments. Today I walked up to him with tens of thousands of dollars of stuff (some of it oversize) to ship out to four separate locations and was there at the desk for almost 2 hours being helped but in the hands of someone less on top of it, it could have taken all day! This location can get busy but all the employees work their tail off to move the line along briskly. read more

I've had a P.O. Box at this location for years and I can't believe I haven't written a review about Michael yet. Michael is the reason I go to this UPS location. He does a fantastic job at everything, always has a pleasant outlook on life, makes me laugh and works well under pressure. I've witnessed him working during the holidays with lines out the door and he is still pleasant to everybody around. Micheal has the best customer service and UPS is lucky to have him. Now onto UPS. :) I love this location, it's convenient and they take Amazon returns. I've been using their PO Box service and I"m very pleased. I use their drop off for USPS packages as well. read more

Fantastic service! We shipped a large wood table and books to Toronto through this UPS store, and they were incredibly patient and professional throughout the process. Highly recommend! read more

The moment I walked in I felt taken care of. Associate Mina helped me with all my questions. She was patient and kind. She made my experience at this location worth coming back for future needs and services. She had a lot of knowledge and provided many option. read more

Came here for a live scan. It was crowded and there was a bit of a wait. I stayed distracted/by watching Michael absolutely kill it with all of the customers. It was organized chaos and he handled it by being friendly, efficient, patient, checking in on the folks in the line, etc. Mina was the one who did my scan and was super friendly and efficient as well. Wonderful customer service, thank you! read more