Not to often I think will be rating a post office but was surprised by the overall rating so bad to share my experience. Dropping off package , a little before closing and the line is long , always is now , feel the USPS never has enough desk help. But the line moved a quickly as possible and when my turn the person behind the counter was super friendly and helpful and even recommended a better way to ship for cost and time. While in line the office hours were done , they allowed all those in line or waking in to get service and had a great attitude for being end of what I expect was a busy day. So thanks and at least for me this experience was very positive read more

The postal person was so rude I came in right at 4:30 just wanted to put my envelope in the slot ... she said no we are closed go outside & put it in the box... I said but I'm inside & will slip it in..... NO Outside! Lousy customer service service read more

I made my way to this particular US Post Office because it offered the nearest date to schedule my daughter's passport. Keep in mind that although this place offers the "nearest" date, the appointment in itself was still about a month out from scheduling. Appointments are MANDATORY & any walk ins will not be assisted. The appointment was made and the instructions stated that we would need to arrive 10-15 minutes early and needed to have all of the proper documentations readily on hand. I left work early and gave myself time to navigate here while toting my 2 year old. What I was met with was a very short employee who directed me to stand off to the side while he helped outer patrons. The wait was long especially if you are factoring in an extremely antsy child who can't seem to stay still for too long. I was eventually helped by Ja. While she was pleasant, appointment times aren't exactly followed. read more

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One of the worst services I've ever seen in my life. Terrible at explaining, the Indian kept breathing, showing discontent when explaining information, half-way information with terrible diction and the next person in attendance kept laughing, pretending to be polite to intimidate me. I hated it. I wanted to give zero stars, one is too many for this agency read more

Came here before lunch to get an estimate and packaging for a gift i wanted to send. No one was there and tho the workers seemed distracted i got an estimate and liked the birthday decoration packaging they had available for purchase. I came back around noon to actual ship and it was very busy. This post office is small and also does passport appts and there were only 2 workers so one was basically occupied with the passport appt the whole time leaving one worker to take all the customers. It did have a wait time of maybe 30 mins but they were quick once i got to the front since i had everything ready. Overall good experience here! read more

US Post Office - Birthday shipping package available - Post Offices Near Me - Santa Clara, California

Made an appointment at this office to replace my lost passport. Brian assisted me. He was super helpful and made my experience as prompt as promised on the website -- 15 minutes, and you're done. He reviewed my documents, collected necessary fees, and sent me on my merry way. It was a pleasant visit and not too much to note other than this USPS is your standard neighborhood facility. It's not fancy (most government offices are not) but takes care of your typical postal office needs. As a friendly reminder, we all know USPS has been under a lot of stress as The Postal Service is centralizing some of its functions, and some positions are on the chopping block. Recently, the USPS announced Workforce Attrition Measures which would accompany a reorg or a restructure so please, please, be kind to your postal office workers. They're under stress and could use a touch of human kindness. If they're not the friendliest, don't take it personal. Humanize the interaction. read more

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The staff inside is ok. Things have stepped up since I last reviewed this place but when it comes to mail delivery service, it's very inconsistent. My house hasn't had mail delivery in the past 2 days and I don't know if it has to do with them being short staffed or the weather but shouldn't the mailman come by rain or shine? Whats going on?? read more

I have never been too impressed with post offices. I've even worked at a post office, distributing center one time for about a month and I could see why they are miserable at their jobs. Those who are working since 1970s comparing to the current new employees, the work ethic is complete opposite. This location Though they like to close on time but opening on time is a whole different story. While the customers need them to be open on time, they take their time opening. I arrived here at 8:30 AM and their employee did not arrive until 8:40 AM. Customer service? You get better customer service at a McDonald's then you do it at the post office. They just want you to get in and get out with their ugly mentality and communication. I don't expect to be treated like royalty but at least I expect them to treat me ethically. Which is why I prefer doing things online nowadays because this kind of treatment I don't really expect any longer from post office. Employees. Unfortunately, this kind of customer service... "Customer service" happens at every post office. Service: F Quality: C Price: C Final note: this is why I prefer everything now online instead of the old school. I would love to go back to the old school, but with this kind of treatment, I'm willing to change with the times and just do everything electronically. read more

What a lousy post office. This place has gone down over the years. Today I went in to deal with some mail and registration issues with my address. They wouldn't do anything and said to contact a supervisor, go to another office so I asked for a supervisor there. They said no supervisor was there. Give me a break. Recently I saw someone go in a few minutes late for a passport appointment and they said that they couldn't go because the person went out to lunch. Very rude and inconsiderate, incompetent people at this location. They can't do anything but ship a package or envelope. Everything else is too much and they make excuses or blame someone else. I avoid the post office in general, but this one is particularly bad. I try to pay everything online or by phone to avoid them. For anything important, I use ups or fedex. The local postal workers also regularly deliver to the wrong address. They deserve one star because they are good for delivering letters. Poorly run organization. read more

Even though post office is federal agency, this type of service is the worst i ever had. I lost package dropping off before since they dont care about your packages even if someone just come in and took some from the "convenient drop off location" by the door. I usually wait in line and asked them to scan my package so at least it show on tracking that I dropped it off. This Lady is just want to do the least, she refused to scan it and keep telling me to drop it in the bin. I tried explain to her that there no rule or guideline that not allow them to scan it and drop in the outgoing-bin behind the counter as i do it almost regularly. She just want to flex whatever authority she had and keep refusing to work ( scan in and printing receipt take 2 minutes top and we stand there arguing for 5) read more

Never coming back. Would rather wait longer for an appointment elsewhere. Came to get my 2 years olds passport and scolded us for being a few minutes late and 2 grown woman scolded my child for ringing the bell on accident. Doesn't matter if you're early either cause the man next to us was told to come back at his exact appointment time. If you want to be greeted with the WORST customer service, COME HERE. 1 star cause they actually did their job...? read more

WHY ARE YOU GUYS SO MISERABLE ? It takes zeros effort to just be nice and kind. You're in customer service at the end of the day. People come here and at times have ZERO knowledge of what needs to be done. Reading your instructions is not easy for people because English is their second language. Just help without looking like someone smeared poop over your face. If you're not happy, leave. Who manages these places anyways ? read more

I have been coming to the Agnew USPS in Santa Clara for many years (maybe 10) and have nothing but, praise for the employees at this branch. I live closer to the Alviso branch but, they always scold me that I do not have the right zip code to use their branch. I mail every day or every other day and wait in line as I prefer to know that my packages are scanned before I walk away. I have watched many employees come and go throughout the years and have had a good rapport with all of them. I don't know how they do it as it takes a lot of patience and business aptitude to do that kind of job. The employees deal with many Nationalities and the language barrier has many complications. I watch as customers ask questions and I watch as the employees explain. I see so often that when the procedures are explained to the customer they do not want to do it that way and try to rephrase the procedures to make it fit there situation their way. They just don't get it. The employees are doing their job and they know their job and they have to repeat the scenario so many time in a days time. The procedure doesn't change. Customers have to learn if they want to use the Postal system they have to follow the guidelines. I see the employees with so much patience and have never seen them raise their voice at a customer unlike the customers that have had fits with little patience when dealing with the clerks. These clerks at the Agnew USPS Station are worth their weight in gold. Cud do's to these employees. read more

Post office gets the job done but i've never seen such a disgruntled worker as the older asian gentleman.

AM Passport appointment 4/5/24: There was one single Woman working when I arrived for my appointment. I was about 10 minutes early as the appointment process says to be. I approached to check in and she said i wont help you until your actual appointment. This is ok but the amount of attitude it was said was not necessary. I expressed that I had a couple of additional question regarding mailing wedding invitations that maybe she could help me with while we wait for the appointment. She said she will not "hand clear" (I am not sure on terminology) my envelope and that she does not have the time to help me. At this point I am the only customer in the post office. She told me that mine and everyone's who has a BC prior to a specific date is now invalid and i wont be able to complete my appointment anyways. At this point I called my carrier to comfrm as they gave me very specific directions on what to mail. I also paid for this already but the post office lady charged me an additional $220 to mail my items. She also put a hand written note into my package saying that my BC will not be valid. She said that when I end up having to cancel my trips se wants them to know that its not her problem and that's why she added the note. She proceeded to make several phone calls to what I assume are other employees or peers and also management to complain that she is the only attendant working. My appointment is not 15 minutes past and she refuses to help me. By this point other customers have started to arrive and asked for assistance mailing items and she loudly and rudely yelled that she cant help anyone and to just go to another location. She also suggested that we should call and complain and tell everyone that she is here working alone and cant help any of the customers. My appointment could have been done with before any one else arrived but she could not see past the fact that she had other peer that called out today. I also work in customer service and can relate to not having help each day. However this was extreme behavior and not acceptable. read more

The post office is not usually known to be a place that lifts spirits but today's visit and interaction with the associate Sukvir prompted me to express my feelings. She has no concept of humanity and is extremely rude, snarky, and has zero customer service empathy. Avoid at all costs. read more

I went to mail a pkg. The lady knew I was in line. A gentleman came in and wanted to pick up his mail. She told him the post office was down the street. Since nobody was in line after him, she could have given him the address. I offered to look up the address, I found it and wrote it down for him. I then proceeded to wait for her because she went to the back. I had to ring the bell several times. Their was another lady who had waited 45 plus to take a picture for her passport. Very bad service, with a bad attitude. read more

One star is being nice .Sincerely if you don't like your job just get a new one , please because the customer service here is just unprofessional, had a passport appointment and did not have the application filled out and the man in front said"you're supposed to printed out" and was rude and hesitate to give me the application there in person when I have done this application in person in person without problem and I get it , it's around the holidays it's busy busy but you guys give very nasty attitude for no reason. We arrived and the lady there was already telling me that there was "NO" appointment for the time frame I gave them and she did not even look at the paper where they have the passport appointments on for her to confirm what she had said and her coworker was like" yes there is "because when I gave him my name it was on there. she was just super unhappy doing her job ,Please smile and just be kind . read more

I've never had a problem here, never had to Wait In long lines like how everyone else has said, my P.O. Box is here, just wish it was 24hrs for my P.O. Box but I'm not really worried about that to much. Love this post office read more

would give this particular location negative stars if i could. usps delivered my package to the wrong address so i asked for a receipt when i came back and the miserable, lazy, & overworked lady refused to print one and said "her manager doesnt allow that". its literally her job but acts as if shes so inconvenienced by a simple task. save your time/energy/efforts and go to another location (which ive done since and receipts are printed without a question) since this lady cant handle her workload as is. read more

[Beware of the woman in the photo!] This post office is the one closest to my home, so I reluctantly have to go there. With the Covid-19 lock down, it's understandable that all essential workers stay cautious of customers, but the worker in the photo takes it too far. She treats me (an Asian woman) very differently compared to the other customers, and is very rude to me. I go to the post office often, and she always speaks rudely to me and always makes me stay away from her and slides me receipts with a stick, which she doesn't use with other customers. Today I asked her why she is the only rude worker at this location and she snapped, "Do not come then." I can't believe that a worker would treat a customer this way and if she really is afraid of catching Covid-19, I believe she should treat all customers the same way (ex. by passing them their receipts with a stick) but she only treats me this way. I saw her interaction with another customer (another Asian woman) and she treated them also very rudely. She was is a very bad worker and she should really not be working here. I have never had such terrible service at any other post office. read more

US Post Office - Very rude worker - Post Offices Near Me - Santa Clara, California

I can see why people rate this place the way they do. Awful service, bad attitude. USPS management, wake up! Make your employees do their job! read more

Avoid if possible. Reason to believe someone on their staff is stealing mail/packages. They deliver to my apartments addresses and we've had our mailboxes looted (not broken into but unlocked) multiple times. I've also shipped from this location one time and the package arrived open with the contents missing. Would highly recommend using a different post office until they figure it out. read more

Sukhvir at the front desk is so rude! Made me wait for over an hour for an appointment I already had, and had the nerve to tell me "im late." And as she was processing my passport, proceeds to make things difficult and was uncooperative. Very unpleasant and miserable lady. read more

Rude employees. Be prepared to wait 30 mins to get helped. They all have no respect for anyone. Good luck even if you have an appointment you wait. read more

I walked into this post office to renew my passport, and since there was no obvious sign for appointments (which I had scheduled a month before), I asked the lady behind the counter where I should stand for people with appointments. She kindly told me so I waited, then all of a sudden, the clerk next to the one I just spoke to started talking loudly to a customer. The customer was kindly trying to explain his problem with his mail, but the clerk would not listen and kept interrupting him saying things like "I DONT UNDERSTAND" in a loud tone, that everyone in the office could hear. The man politely walked out after the woman kept ignoring and interrupting him. Just as I thought it was over, the next customer came up from the line and everything was going smoothly, but the customer pointed out that the prompt on the card machine was in Spanish, and he could not read it whatsoever, but the same lady that was berating the last man kept refusing to even help him and kept refusing to believe that the messages on the machine were all in Spanish. She kept saying "NO!" over and over. This is the WORST post office I have been to IN MY LIFE! Sorry for the long review but it was so necessary! read more

There was only one person working at this location. Waited in line and when approaching the manager on duty to see if he could help out he said he was not able to use the register. I understand being short staffed. It to only have one person on tax day is a new level of absurdity. read more

The lady that works at the counter seems like she hates her job. Looks at customers like I she doesn't want to help you and talk to you like you know everything about their envelopes. I fell in line for 10 minutes and happened that I pick up the wrong envelop. Ahe had me get a different one like 3 ft away from the counter and she said "next in line". I lose my spot just like that? Like 2 seconds to get the replacement envelope? Great customer service indeed! (Sarcastic ofcourse). If they don't like their job just quit. Dont deserve the benefits. read more

I needed help with my ebay label. The worker pushed my package away and said they didn't have a printer and they don't print labels. I asked her then why does ebay give us a QR code and tell us to show the attendant? She huffed and puffed and asked for the next customer. The nice man attendant next to her helped me instead. How stupid... you're a post office that doesn't print tracking labels??? read more

A small post office that has all that I need to get my packages sent quickly and safely. I came here around 10am on a weekday to drop off a small package with a prepaid label. The parking lot had a lot of spaces available. The counter clerk confirmed that there was no charge due and printed me a receipt with a tracking number on it. I was in and out in no time at all. read more

US Post Office - Counter - Post Offices Near Me - Santa Clara, California

Went to post office at 10am on saturday. Asked the postal worker to mail package, she wanted me to make changes. So I stepped aside. Came back and stood in line, and the postal worker started serving someone who cut in line. After the customer was served while she was leaving, I told the customer to stand in line next time, and the Postal worker objected to it. And said she was serving me OUT_OF_LINE, even if there were people waiting. The remaining customers said that I was in line ahead of them. The postal worker was exposed in her discrimination, and wouldnt answer why she didnt want to serve people standing in line, and was picking out people she liked to serve first. She left the seat saying she didnt feel comfortable..and didnt serve for 2 hours after wards. I asked for supervisor and she went inside. I told her I could step aside and wait for supervisor while she serves the remaining 10 people, but she refused, because they had supported me,saying I was standing in line. She had Grudge against people who speak the truth. I asked her if the supervisor was coming , she said he was. So I waited., but infact she had called the cops after shouting at all of us for saying I was in line.She lied about supervisor visiting the facility. She is a dishonest person. She brought a video camera and started recording. Since the room was silent, she tried to create a new context to her fight. I asked her when she was videotaping, why she didnt serve people standing in line, after they told her I was in line. She tried to change topic and shouted on top of my voice . I told her she was shouting at us when we asked her why she wont serve. She immediatly shut her camera and left. Afterwards the cops showed up ( apparently she had called the cops lying that I was shouting, when she was the one shouting at all the customers when they supported that I was standing in line).and cop listened to what I said, told me that I should contact her supervisor about her behavior that I could go back in there and get served.. They didnt know why she wouldnt serve people standing in line, even though there is a sign that says " line starts here". This Postal worker is of Indian origin- sukhvir- and lies. Sukhvir has bad reviews from other customers since Jan this year. Customers dont feel comfortable getting videotaped and falsely accused and get cops called on, because the customers highlighted that I had infact followed the rules and sukhvir was wrong. There is NO SUPERVISOR for this location and this postal worker is really very very bad in her job.. Sukhvir needs to be fired for her bad job performance. The phones for the post office to connect to supervisor does not work. read more

This US Post Office is very average. I only come here because it's the closest location to my house. I would not go out of my way to go to this location. There's a place for dropping off packages after hours but not all packages will fit into the drop off slot. There's a also a place to drop off regular letters and mail. The counter only has 4 registers, but I have never seen all of them open at the same time. I rarely see 3 registers open - most of the time I come here, there are only 1 or 2 registers open. A lot of the time 1 of the register is taken up by the passport department so a majority of the time that I come here there is only 1 open register helping customers that come in. The wait varies here a lot due to the various needs of the people that come in. I have waited only a couple minutes up to 20-30 minutes before. It just depends on how many people are in front of you and how fast their transaction is. Try to avoid lunch hours and right before the post office closes because those times tend to be the busiest. read more

Bumping my current rating up of this place by 2 stars because of one outstanding employee- ZAM! I came by with some questions yesterday regarding PO boxes and found his customer service to be extremely helpful. I had to stop by again today to ask another question and although the woman working the front was absolutely clueless, once I was able to talk to Zam, I was able to get all the information and help I needed. Thank you Lafayette USPS for FINALLY hiring someone like Zam. These last two interactions were hands down, the MOST pleasant interactions I've had at this post office to date. Zam is calm, collected, KNOWS about the different offerings of this station, and is pleasant to interact with and get help from. Thank you ZAM!!! read more

I've used this location a hand full of times, and I don't know why I don't come here more often. Staff is very helpful, friendly, and knowledgeable! Line moves fast here. Im usually in & out within 5 minutes. Thanks to having 4-5 workers at once. I highly recommend using this usps location. read more

The first time I came here, I almost left in tears. The lady was abrupt, expected me to know what I was doing, and in a hurry. I have since learned (It shouldn't be this way) IF YOU ARE FRIENDLY TO THEM, THEY WILL BE FRIENDLY TO YOU! All I can say is imagine dealing with grumpy people all day. I try to smile, ask them how they are doing, and they are always super helpful and accommodating to me. There is always a line. Always. read more

US Post Office - Post Offices Near Me - Santa Clara, California

By far the worse customer services I ever had. We came in with a question about tracking a package that was sent more than 30 days ago. The cashier laughter and answered sarcastically "we can't". I explained that it is very important and asked if there was anyone else that could help me. Again with an attitude, she replied "No!" I don't know if it was us (the demographics of my family) or if she was mad about something else but she clearly wanted to argue and did not want to help. So we just left. Would not recommend anyone to visit that location and would recommend for her management to reevaluate her professionalism skills. read more

I actually kind of like this post office--is that weird? The sales clerks are efficient. If you can avoid the lunch hour logjam, everything moves pretty quick. I've mailed packages here, registered and insured, and it couldn't have been easier.* * Packing pro-tip: Seal up all box edges with gummed brown kraft tape in advance... available at office supply stores. Nothing like getting post office props for good packing technique! Service center is kind of on the small side. They carry different denominations of stamps of course, though the selection of $0.64 (two-ounce) stamps was pretty limited. read more

US Post Office - P.O. boxes aplenty - Post Offices Near Me - Santa Clara, California

Very rude, unprofessional staff. Don't expect my service whatsoever outside from "it's not my problem". Zero customer service plus they made 8 people squeeze into a small room in the Covid pandemic because they needed to close up. Save your time and energy and go to another branch. read more

I just received very rude service in this time of crisis my postal worker was very rude unfriendly and not helpful. It's saddens me to see that there are still some very mean and nasty people amid this horrible crisis/pandemic. FYI description of this postal worker female Asian rude nasty postal worker. I can say this cause I'm Asian too!! I grew up here and that's not how we treat people in the customer service industry!! read more

Asked about the diff ship options to the lady at the register. She was just rude. Clearly, I needed some help putting the priority box together so I came back to her and she then loudly yelled and stated I needed to put it together and that there's tape. And then she walked away. It's the post office so writing anything doesn't matter. They don't care. I just needed to vent this out cuz she was rude. The guy who helped AFTER I taped it was nice. read more