This location has very poor customer service and negligent employees. I avoid this location because of the customer service. I had a package go missing with hand made items and even though it tracked back to Santa Barbara they told me there was nothing to be done and that it went to dead mail in Georgia. Thumbs down for Pauline. read more

Had an issue with a delivery a couple of times, but it was quickly remedied and the customer service was great overall. Prompt service with a quick resolution. read more

Took my Gov+ passport documents to this office and was told by the rude impatient man in the office that it was a scam and basically kicked out. I contacted the Gov+ customer service and was rescheduled at the Los Olivos office...the site is legit and the guy caused me numerous headaches for what should have been a simple transaction. The company is going to investigate his erroneous statement of being a scam read more

The staff here are the friendliest and I just think they deserve a shoutout. The passport lady... not so much! Condescending and rude that one. But the others are the best- friendly, helpful, kind, patient, fast service, knowledgeable. read more

Hey, it's the Post Office. Does it really need a review? If you don't know what to expect by now, I guess you have never been! I will say I have been pleasantly surprised the few times I have been, of late. And less annoyed than expected. Typically everyone is helpful but with an abrupt approach, almost sighing at those of us who don't know everything "Post Office", like we've been working there for years. I am always satisfied and missions were always accomplished without much of a wait, so maybe there's something to be said about abruptness. Just don't go there hoping the staff will elevate your mood (not that anyone would) or you might "go Postal"! read more

I was giving the benefit of doubt that this woman was having a bad day, but it seems like this is a common theme. Like other reviewers, I experienced working with the woman with the long black hair and she was extremely rude. Super snippy and condescending. Will not go back to this location because of this experience. Perhaps she should work at a job that isn't customer facing if she is going to give that much attitude. read more

Big open post office with lots of PO Boxes. Also an office for passports and stuff. When I arrived shortly before closing on a Saturday the line was short, but by the time I'd figured out what I needed to package up a large lumpy stuffed animal the line was kind of long. Staff was friendly and helpful, even when I was trying to hurry and wasn't really listening to what he was trying to explain to me. Staff was knowledgeable about the prices and cheapest or most efficient way to mail things. The man that helped me gave me great advice and besides my indecisions my visit was pretty speedy. Pretty location, easy to find a block from State Street. read more

I use this post office 4x weekly, works like a charm! Thank you.

Woman working at the counter 8/9 12-00 pm undermines customers. Wouldn't recommend. I've shipped over 500 packages and do not need to be explained how shipping process works and that I should buy a scale to weigh my packed because 'they're not that expensive and available on amazon' read more

The building is pretty but that's about it. Honestly, I don't blame the employees. This location is just plain understaffed. This past weekend a friend needed to get his passport so we stopped by. Get here early. You don't want to sign up after everyone else or you'll be here for hours. Got up later than I wanted to on Saturday and got to this location at 9 o clock. By the time we signed up, we were 18th in line. Yes, 18th my friends. The first person on the wait list hadn't even gone in yet, so the first person who got here straight up took 30 minutes to get all their paper work signed off. 30 minutes late, and with each person taking 20-30 minutes to get their passports figured out, we left and came back 2.5 hours later. Thankfully, there were people on the wait list that just got up and left so after 3 grueling hours, my buddy finally got to go in. Absolute nightmare. Just take the bullet, wake up real early, and go be the first in line. At least then you don't have to waste half a Saturday here. read more

US Post Office - Post Offices Near Me - Santa Barbara, California

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Had a very simple question regarding a package delivery and a bitchy woman at the front desk cut me off and bluntly said they don't do that sort of work there and to go somewhere else. read more

This review is for the passport office. My experience at the Santa Barbara Main Post Office's Passport Office was 100% wonderful. I was treated with exceptional care! The passport application specialist who helped me had me in and out of the office quickly, but while also acting with expertise and great patience. I had all of my documents and photos on hand, but needed photocopies to complete my application, and she made the copies and added them to my application in a flash. She also identified and helped me to correct a mistake in my application, potentially shaving weeks off the time it will take for my passport to get processed by the State Dept. I left feeling immensely grateful for her kindness, professional help, and empathy. Thank you SB PO Passport Office and employees for the incredible work you do! read more

This is the worst ran business if you call that my business, in the nation. Not one person knows what's going on here. I get a international package sent to me which if you're not home he will not leave at your door but I don't even get a notice that it's here pick it up at the post office. Then the last package I got arrived completely wet like it was submerged in the ocean and I'm trying to file the insurance claim & I get the run around for over 90 days and then they tell me it's been longer than 90 days and they can't help me. if you have any other option of shipping do not use the United States Post office EVER! read more

US Post Office - Front - Post Offices Near Me - Santa Barbara, California

I too just love this post office, I always enjoy the beautiful architecture and every one I've encountered here is helpful and kind especially given all strain the post office has been under for the last couple years. Good job! Keep up the good work! read more

Just wow. Never before have I dealt with such bureaucratic attitude. Empty line and desk clerk won't give me a 2" piece of tape, insisting I buy s whole roll instead. I had heard this was the worst PO in town ... they were right. read more

Worst experience ever!! 11/24/18 This the first time I write a review and I felt I need to because of how awful My son was treated. I came to obtain a passport for my boys 7 and 8 . My 7yr is a special boy and he was super excited to get his passport and get his picture taken . however , every became such a nightmare . The lady who was suppose to help us was so so rude ! I apologize the first time when my son wouldn't stop talking about a teddy bear she had in the office. I let her know that he was very excited to be there today. I gave him my phone to have him play while I finished up signing papers but when she saw him with my phone she snatched it off his hands!! !and thru it on the table she even yelled saying "I know he is special but I'm just done" when my son continued saying he liked Christmas. I was about to stand up and leave that place if it wasn't because I need their passports to travel for a family emergency. I left that building in tears today . I don't understand why people are so rude with a little boy who is special. If you don't like your job don't take out in little kids. Worst customer service ever!! read more

Great service from John! He really helped me problem solve my P.O. Box situation. Everyone there seemed very helpful and friendly. It was also the cleanest and one of the most beautiful post offices I have ever seen. read more

Clerk 24 has the worst customer service I've ever ran into at USPS. I WILL NEVER return to this branch.

They NEVER. ANSWER the phone ive been trying to track two packages and sent in the request through email over a week now and no one is answering nor is looking for my PACKAGES. WORST POST OFFICE EVER!!!!! ANSWER YOUR PHONES!!! read more

Hello and thank you for reading. The US Post Office @ Anacapa St Santa Barbara here in California has done a great job to make sure our Mail gets through on time and in perfect condition. Your staff and team has been fantastic and I appreciate your service. Thank you again and God Bless America, especially Our U.S. and International Families. Thank You For Your Service To The United States Of America working to give hard working Americans the opportunity to serve putting families first. Our United States Postal Service Act was founded February 20th, 1792 into Law By President George Washington and has set the foundation of The United States Postal Service and Operations current. Our United States Postal Service in today's time is recognized for its opening on July 1st, 1971. As a tribute to our PostMaster General Megan Brennan or The Executive Officer Of The United States Postal Service Of Washington, D.C. I would like to thank your business and efforts on all sides to make sure we succeed. read more

Anyone in need of getting your passport go to this post office. I went in to see how long the wait would be and there was no one waiting in line.... I was in and out in 15 min max! Best experience ever! The lady who helped me out was also very nice. Only problem is the parking sucks! I went around 2:30pm and took me about 15 min to find a spot not a million miles away! (Last year when I went to get my son his passport in Oxnard at the post office I waited 2 1/2 plus hours 2 different times. It was an absolute nightmare) read more

The post office is a classic and this USPS is no different. It's retro look is worth a look even if just for the historic value. The service is fast and efficient. read more

US Post Office - Post Offices Near Me - Santa Barbara, California

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Went here an hour before they opened and there were already several people there. You have to sign in but the reason for my low rating is you can go in the day before and sign in for the next day so anyone who goes on the day has to sit and wait up to 8 HOURS on a cold stone floor they only have four chairs around a table. I left read more

This review is about the passport office here. Scouting mission last Saturday to inquire about documents needed and to get an application. There is a sign up sheet in front of passport office, as this is first come first serve. There were two parties ahead of me. I waited about twenty minutes and was called in by a pleasant enough gentleman. He told me what I'd need to bring document-wise and gave me an application after I explained my somewhat unusual circumstances. Returned today at 2:00 (two and a half hours before closing), was called in within one minute of arrival. Same polite gentleman provided efficient and pleasant service, took my application, gave me a receipt and explained the timeframe for regular processing (six weeks to receive passport in mail) and that I can check online or by phone on the status of my application. I parked one and a half blocks away. I noticed that from the time I left my car to the time I returned, my whole passport expedition took, wait for it, 25 minutes! Woohoo, would recommend in a heart beat. PS they do passport photos there too, super convenient one stop shopping! read more

Can anyone help me who's at this post office today 4/22 I have a very important letter that might be sitting at this facility and they don't answer their phones. Tracking number 9505 5145 1573 7104 0692 21. It was supposed to arrive at ucsb 4/17.... still in transit. read more

I mean.. It's a post office, the bar isn't set particularly high. Regardless, it is a really nice looking post office, especially the outside architecture. Inside lobby is big, with PO boxes lining the far side. Parking is rough, all 15 minute street parking around the entire block. Service is hit-or-miss, often my mail ends up in somebody else's box (or vice versa). PO box lobby is open Monday through Friday from 6am - 8pm, as well as regular Saturday hours. read more

The two years I've lived here I have always had issues with this post office. Packages don't show up until a week after they say they're delivered, packages get sent back to the people I bought from even though I put my full address, my packages are delivered to wrong addresses. I understand it's definitely complicated but I've never had such frequent mail issues in my life and I'm from LA this last time a package came all the way to the Santa Barbara office, sat there for 3 days, and then got sent back to the sender citing they tried and failed to deliver it but they never even attempted delivery! read more

Cool retro styled Post Office. Reminiscent of the Empire State building in its Moderne style. Stop #16 on the Red Tile Walking Tour. read more

US Post Office - Post Offices Near Me - Santa Barbara, California

Terribly unhelpful. There's a young girl with long dark hair who was so rude and unhelpful. I was shocked by her lack of customer service and just overall lack of kindness. Her tone of voice regarding boxes, shipping and labels were sharper, rude and classless. I get it you work at the post office, it sucks but goodness you were running days one customer at a time. Will never be back to this USPS simply bc I had such a bad experience with this one, younger long dark hair girl... read more

Not sure what her problem was but the young lady with the long black hair that works here was so rude! I definitely do not want to come back here. I was listening to the way she spoke to the people before me and she treated everyone (including me) like they were waisting her time. If you don't like your job just get a different one! read more

Came from Camarillo to get a passport for my daughter. The wait wasn't bad compared to our local passport office in Oxnard. But the passport clerk was so mean! She was completely rude. Worst customer service I have ever received. We were there on Feb, 28th, 2018 at around 5pm. We couldn't believe how horrible she treated us. She was condescending and snide with us. And she also made a point to say "do you guys live in Camarillo? Why didn't you go to the Oxnard office? I always get they're overflow here." Came here a year ago for my son's passport and the gentleman that helped us then was great. The lady that helped us today, a year later, was unbelievably rude. read more

Does this post office have a new or different phone number or just don't like to answer the phone because I have tried calling several days in a row and multiple times each day and never get anyone to pickup the phone read more

We went there to get passport for our son Friday afternoon, there were about 7 people ahead of us but the line moved pretty quick. The employee who helped us was very courteous. She took a photo of me first to make my son feel comfortable about the process which was very nice. Overall very pleasant experience, was worried after seeing the reviews but we left feeling good about the visit. read more

Above and beyond... An employee named Josh saved my bacon the other night with his quick touch on the post office ATM right around closing time. If I hadn't gotten that package in the mail my boss would have flipped. Thanks bro! read more

It is incredibly apparent that this is not a customer service based office. Every interaction I have had with the postal employees has left me frustrated and insulted. Twice postal employees have commented on the size of my household, as if it is any business of theirs. Despite filling out a change of address, much of our mail is being held by the post office instead of being forwarded to the address on file. With service such as I have been given by the Santa Barbara Post Office, I understand why our postal service is running a deficit in the billions: gross mismanagement and antipathy. read more

Such a lifesaver they have up till 5:30pm drop off thank god for that happy customers happy life

I don't know anything about the architecture of the building, but style and no substance would define them well. Their service is beyond terrible! It's irresponsible and negligent. I mailed a package recently and they blithely have no qualms about the idiot "new carrier" who didn't know better and left it exposed, out in the open for anyone to take. And obviously, "anyone" did. Is it the lay-back seaside resort atmosphere that has allowed Federal law regarding US mail to be ignored, starting with the mail carriers? They need to wash some of that sea salt out of their brains and get their act together. Oh, I forgot to mention, this is not the first time they have not known what their carriers are doing with packages, but eventually those did show up. (I DO pay extra for Delivery Confirmation, etc). I would not trust anything to the USPS in Santa Barbara. read more

Greasy staff...They all said that a package was delivered and "never scanned upon delivery". sounds like some BS way of say that they didn't do their jobs and are now trying to blame it on me now. They originally said that it was delivered on a day that I met the mail woman out front and then said that it was a different day when I told them it never arrived that day. read more

Got my passport application submitted today at the SB main post office. I'm disappointed that I didn't take the business card of the woman who helped me, so I could add her name here. At any rate, she made the process very easy and pleasant. She told me where to get euros and also warned me about pick-pockets in Prague. Excellent service!!!!! read more

Normally the line in here is pretty long. Add to that USPS completely overcharges on bike shipping, $20-30 more than FedEx and UPS!