So they left our freshly dry cleaned jacket outside by street hanging on our outside lights.
They always would bring to the front door. They are making an excuse at best (lie) that the passenger/people gate was not open/ (ie locked) but it was unlocked. They also didn't ring the call button on the drive gate which would have another option for them.
Normally they would park on the street with lots of easy parking and walk it to the front door.
When my husband spoke with Shawn, the manager, he just had excuses. I would have recommended that he speak to the driver, use it as a learning opportunity and give us a call back. Perhaps give us a credit to give them another try.
On top of it, it was Misty and rainy out when they had left it outside. We didn't even like about it until the next day when we were calling Ablitts about our delivery. It was days after it was supposed to be delivered. When they told us, it had been delivered a day or two earlier, we had to go out and look around at the front of the property and we found it hanging on outdoor light. We are lucky. It did not damage yet, but I'm sure it was not good for our lights attached to the wall.
Why they didn't put it on the gate is shocking. But of course why they didn't walk through the gate and bring it to our front door. That is covered is doubly disappointing.
Hopefully Shawn will look at this and get back to us. When something like this happens - it's how you handle it that matters.
We've been trying to work with them directly. However, there is no learning opportunity. There's no confidence and assurance that the problem won't happen again.
A problem that could lead to our lights kidding pulled off the wall due to the weight of the dry cleaning left on them... which could become a fire hazard when the lights come on automatically!! ( if they hanging off wall wired exposed)
Or the clothes being stolen being left out by the street. Normally Ablitt's would come up to our front door and leave it there. Certainly we've never had anyone leave things hanging from our hand forged lights
We totally understand that mistakes can happen. But when they deny it and don't give us any assurance about it, not happening again.... And contradicting us on house facts - it just shakes all of her confidence in then
We are rooting for local businesses. They have grown so big, and maybe just rest on that, versus working with clients when their hiccups.
It's really disappointing. I wish I could be giving them a great review. I understand they have a place to recycle plastic bags. I don't know if they still do that or that and it during the pandemic, but it was things like that that made them special.
Sadly - we are pretty incredulous about what happened with how they left the dry cleaning out at the street on the lights versus coming up through the gate and to our front door which they have done in the past on and off over the years. We probably only had the dry cleaning, delivered to our door once or twice a year, but enough that the details should be in our profile. The driver didn't even try to ring the drive gate. We ensure that the passenger gate was unlocked and had deliveries to our door by other suppliers
We've had issues with Ablitt's in the past (small spot on white silk blouse. Blouse came back ruined ). and so I don't normally just set out a difficult review. But it feels like we have to push so hard just to get accountability. Again, we understand the hiccups and issues. But it's how people work together...Ablitt's what happened to you? We hope this is just an unusual rough patch and we hope to hear back from you...
For Now for sure - Zip clean. A local dry clean and tailor, on the mesa will be worth the drive for us
Ps a dear friend, had her dry cleaning, stolen out of the Ablitt's van not that long ago. They have insurance, but can you imagine... read more