Just have to say that their delivery team is wonderful. Francisco is the guy who has been…read moredelivering and picking up our clothes for a couple of years now. He is so darned friendly that we leave out a bowl of candy and bags of chips for him. And the quality of the dry cleaning is terrific!

I took 3 pair of jeans to get laundry and pressed but my pants were dry cleaned instead and I was…read morecharged an excessive price of $42 which is very expensive. I am new to Santa Barbara and I usually pay around $20 for this order. I now read the other reviews and see that others also acknowledge that this place is very pricey and overcharges unreasonably. I am most likely not to return and will consider other options.

Awesome new owners at Zip Kleen!…read more I don't know how many of you used to go to Zip Kleen when Kim was there but I discovered it from great reviews on NextDoor. She was great and I went there with all my alterations and tough dry cleaning. She sold the business to two incredible ladies who have made a great transition since Kim has left. They have brought in a great individual who has already tailored a few things of mine. Check them out if you have a chance.

Good for dry cleaning but they won't give an estimate on alterations and then can spring ridiculous…read moreextras on you without approval. They refused to reassess pricing on an expensive alteration I did not ask for, and made me pay the whole amount. I wish they could give at least a ballpark beforehand on their alternations so the customer can decide if it makes sense and they want to proceed. They also took 2 weeks to do it. I won't come back here.

Every single time I bring in an item either a spot they send it back pressed with the same…read moreuntreated spot. Awful! Furthermore, and wildly more importantly, they systematically charge more for the same item of clothing if it is worn by a woman than they do for a man. I was plainly asked if a shirt was mine or my husband's. When I asked why the lady behind the counter said " if a woman wears it we change more, as a matter of fact if you ask for a woman's shirt to be laundered we charge you the higher dry cleaning price!" I informed the person at the store and a manager on the phone that this practice is against the law. It is in fact a violation of the Civil Rights Act. No response.

I don't usually write reviews, but today was frustrating. I stopped by around 10 a.m. to drop off…read moreclothes, even though the sign says they open at 8 a.m. Everything was off and no one showed up, even after I waited 20 minutes. Pretty unprofessional to not be open during posted hours.

This store provides a terrific range of services. I've rented tuxes, bought a tux, and had numerous…read morealterations done on civvies. John is a real pro and a nice guy. When he says something will be ready, you can bank it. 100%

Walked into Mission Tuxedos and we were greeted and helped right away. John, the owner, was…read moreefficient, knowledgeable and able to meet our needs. We were in and out within thirty minutes even though he had multiple customers.

I dropped off three things and they were ok serviced. My pants were the ones that needed more…read moreattention, but unfortunately they didn't have the time to work on the inside apparently. I wish they would have showed it right when picking up instead of saying here you go.

I brought my couch slip cover in for Cleaning--the person…read morewho did the cleaning apparently had a receipt in their pocket and my cushion covers got covered in dark blue ink spots. These covers cost $1600 to replace and the response was just that I didn't have to pay for the cleaning. Will never trust them with anything I own again .

I took my sweaters, they were all peeled, and they left them like new. amazing job. I take shirts…read moreand pants, and perfect condition. I took some pants so that Maria, the alterations woman, did a great job, I am a sewer my self, and can tell her job is excellent. I like it a lot, my experience has been very good.

I have been going to Norvell Bass Cleaners for more than 20 years. I have literally spent ~$1000+…read morea year with them for 20+ years. Today I am done. They overcharged me $15 and would not budge. No customer service, no courtesy for a misunderstanding, no nothing. They just overcharged me and didn't care. And if you read the reviews, I'm not the only one they have done that to. Here's what happened to me - They quoted me $10 to launder 2 shirts. But when I went to pick them up. The cost was $25 because they are "special" shirts. Apparently, women's cotton shirts are "special". I don't think I even paid $25 for the shirts! I insisted that I asked the day before about the price, "$5.25 since they would be laundered". But the cashier was firm. I had to fork over $25. I think what upset me the most is that I know I over pay there but it felt WAY worse to be ripped off to my face! Where is the courtesy for a long time, loyal customer? Not here! I'll be taking my dry cleaning business to Ablitt's from now on.

This place is nothing I could have expected from a service provider!…read moreThey have destroyed silk ties and other dresses, never even apologized for it...you just have to pay and discard them!Then you bring lightly soiled garments and they return them in the exactly same condition pretending they have been "cleaned", that they can not do better and charging you full price just like if their service have been appropriately delivered! There is definitely a reason why they charge in advance. The biggest Economy of they are doing is on the quality of service!

Needed a shirt done next-day. Tried one other place, they couldn't. Eco could and was was fast,…read morefriendly. My new go-to.

Poor quality, poor service, terrible pricing…read more Ruined multiple items, when questioned they just denied.

One would think if you're paying $44 to dry clean a jacket it would come home looking better than…read morewhen you dropped it off. Nope, there was a two inch scorched area on the front and several places the color was completely gone. My favorite jacket is now ruined, so disappointed. I wish I read reviews before stopping by - it looked so cute from the outside :-(

I dropped off two blazers for simple basic cleaning.... $45.30. Dropped off a leather jacket and…read morewas given a ticket for five days later, was told it would be sent out and returned. Showed up at the date and time on the receipt, and they informed me it had not been sent yet and once it was, that it would be 3-4 weeks before it was returned, to the tune of $72 minimum. I asked for it back.

FYI. If you see a sign on the door saying coming right back during business hours, it's because…read moreNorvell Bass doesn't have a restroom!! All the personal have to go to bottom floor to be able to use a restroom. FYI

I can't even top "The Best". They've been doing my laundry for 2 1/2 years - never a problem,…read morenever lost anything, just fabulous work at a reasonable price. I'd recommend them any time!!

Honestly, horrible experience. We went to go wash our clothes here for the first time, used the $4…read morewashers. One worked perfectly fine, on the second washer, it wasn't working after it took our quarters we called the service number stated they would send someone and call us back. We moved our clothing to another washer, again $4. Everything was working, until it started making a noise and smoking up. We called the emergency line and removed our clothing, once again. Our clothes was burnt from the bottom, stained horrible, had to be thrown away. We called and requested immediate service as the laundry mat was smoking and didn't know if we should call 911 for that or wait. Nearly called two more times after that in the span of an hour, there was no service whatsoever and have asked about a refund and haven't gotten a response, just a "we will call you back with accommodation later". I am deeply upset, as i am 36 weeks pregnant and came to wash my clothes and lost money and clothes. I wouldn't recommend this place, as no resolution or urgency was done especially with the hazard of it smoking up.