Recently relocated back to Ventura/SB County after 10+ years living all over SoCal. I needed a dry cleaner to clean a delicate cocktail dress with wine stains and freshen up my husband's suit. They cleaned the suit with no trouble (hence the extra star).
Now, regarding the dress:
The lady who met me in the front, after first showing my dress to her husband in the back, stated that they would try their best to remove the stains. This is a light pink dress with a sheer top and embroidered bottom. I spilled red wine over the front of it, which I had patted dry and wet with water immediately after. So, the stain was more of a light gray to lavender hue left on the dress. She said to give her about a week, which was fine with me since I was in no rush.
One week later, we go pick up our items. The suit was ready, but she noted they needed more time for the dress. Ok, that's weird. She could not clarify if they were having any trouble or if it had yet to be worked on. Again, I was not much in a rush so I said, ok, and she said they would need another 4-5 days.
I returned the second time - dress was not done. In fact, it looked exactly the same. I picked up my dress uncleaned after over 1.5 weeks at their location. Good thing I was in no rush; I cannot imagine if you needed a dress for an event and it never was ready.
This is completely unacceptable in my eyes - if you are not comfortable caring for an item, then simply say so. They would not be judged for this. The lady seems very kind and they seem to be a long term establishment in Carp, but I would have respected an honest response rather than dragging me on.
The search continues for a reliable, professional dry cleaning service... read more