The customer service at this location is much better than the bigger branch on Anacapa. The…read moreemployees seem to know the answer to my questions and have been able to help me with shipping dilemmas. I am much more comfortable going to this location than any other in Santa Barbara.

On the door is posted Office hours Mon-Sat 9-7pm Today is…read moreSat 3:30pm. They are closed Seriously, scrape the false information off the door. Government!

I came in with several tracking numbers written on a sheet of paper, but I was only asking about…read morethe two items that were marked with stars. Before I could fully explain my question, the employee took the paper from my hands and did not listen to what I was trying to say. Instead, he proceeded to look at all of the tracking numbers, which was not what I was asking about. When he returned, he spoke to me in a condescending manner and implied that I should not have come to that post office because one of the packages belonged to a different ZIP Code. However, I had visited both post offices two days earlier, and an employee at the other location specifically instructed me to come to this office because that package was there. I calmly explained that my frustration was not about the package itself, but that he had not listened to my question before making assumptions. Rather than acknowledging that, he became increasingly rude. The interaction ended with him asking me, "Do you want a tissue to cry about it?" I was shocked that a USPS employee would speak to a customer this way. The employee literally shoved tissue at me and reached over the counter towards me. This is unnecessary and unacceptable. I will be filing a police report.

Friendly, helpful staff, shipping cost is usually less than the competitors - am reminded that in…read moreother countries where post office has been privatized for sure the rates become more expensive. I remember when first class postage was the same price for a newspaper long ago; now the price of a newspaper is higher than a first class stamp.

Kudos to Daniel Cordero of the post office who promptly and courteously responded to my issue with…read moremail delivery. Within a day, received a phone call and email resolving the problem. If only most businesses and agencies were as good and responsive as this. For all the negative feedback about the mail service, there needs to be awareness that our mail system is better and less expensive than other first world countries. Good work, Daniel.

Rude staff. Very unprofessional and un-approachable. Particularly the girl with the black hair was…read moreabsolutely abysmal to deal with.

The most terrible,misinformed and ignorant staff I have ever had the misfortune to encounter!!!…read more I presented a flat rate box that was bulged and they refused to ship it! I had researched the official USPS website prior to packaging it and it clearly met all the requirements and specifically said that bulges in the box are not a problem as long as it closes on the normal folds which it did! Even when presented with the written regulations from USPS website they dug in their heels a refused to ship my parcel. The postal service needs to either train its staff or at least have them learn the regulations!! They are absolutely the classic example of overpaid under qualified government employees. I would give zero stars if I could!! No wonder this post office has a 2.1 rating on Yelp! I added this edit later- I took the parcel to San Roque post office and they accepted it without blinking an eye. I told them what happened in Goleta with these idiots and they just shook their heads and rolled their eyes!

This location feels understaffed for the amount of business it has. The wait in line is pretty…read morelong. They should have a third person on staff at the window. They have also "failed to deliver" one of my packages to my residential mailbox so I had to go pick it up in person, and I had to open a claim for a lost package this week because although it was marked delivered, it wasn't. We were really excited to receive our item and checked the mailbox within minutes of getting the email notification that it was "delivered" but our mailbox was empty. It's very irritating to be out $300 and still not have our instrument part.

Street parking is a challenge but there's a parking lot across the street…read more This is my go-to for my frequent package shipping. Steve and Bobby bent over backwards to help me with a large shipment. As a single female of 73, this meant a LOT to me. I highly recommend them. Sorry, no pics. My hands were full.

I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

I had to drop off some returns out in SB since Carpinteria doesn't have a FedEx store. I had…read moreforgotten to tape my packages and the lady at the front desk offered to help for free. This was a big surprise because the UPS store in carp charges you for tape. The lady at the front desk was very nice and greeted us when we came in through the front door. Not many places are like this anymore.

Came in for a return today and was immediately greeted and helped. Assistant manager Emmanuel was…read morekind and from the looks of it, there seems to be good morale between the workers here. Customers in front of me were also greeted right away.

Hidden within the Montecito County Mart shopping centre is the cutest little shop. Montecito…read moreMercantile features primarily modern living home decor including kitchen items, men's and women attire, apothecary, and cards, books and magazines--plus several Montecito specific, upscale "souvenirs/gifts." They always feature and cycle through an artist installation, currently the beachside surfer selection, "90's Summer" by Dewey Nicks Photography. Not only is this place a shop, but they also have a full-service and functioning U.S. Post Office! It offers stamp sales, registered mail, and express mail seven days a week. It's a win-win!

Loved this incredibly charming shop filled with delightful home accessories, gifts, clothing, and…read moremore. Customer service was casually warm and helpful, the in-house doggo was so adorable, and I was happy to purchase several lovely items that I've been enjoying since. I'll definitely be back.

The most wonderful customer service ever. They are friendly and efficient…read more I needed a document notarized with my moms signature. It is difficult for her to get in and out of a car. Alexa came out to the parking lot with everything we needed and had it done with mom in the car. It was like a drive through notary service They are very kind and competent. So nice to have good customer service, as it seems to be lacking in so many places these days.

Do NOT use. UPS for overnight mail service. It is NOT Reliable. The UPS I paid 68.75 for overnight…read moreto be there by 10:30 am, did not arrive until 5:30 PM. And they did not refund me after I expressed such frustration and disappointment in their service. Use FED EX which is extremely reliable. Santa Barbara on State street manager said he would refund, but never happened. It was unreliable that all other transactions expected to proceed if arrival on time had to be postpone because we missed their window for completion. So unprofessional!

I WOULD GIVE THE PACKAGING STORE 10 STARS IF I COULD! I needed to get valuable (and fragile)…read morepottery back to a family of a celebrated Pacific Northwest potter. Without a lot of fuss, Charlie came to my house, and gave me a guesstimate on the whole collection, then came back to pick up up each piece in boxes. Took it away, repacked and shipped. Made it easy - and price was super-reasonable. There was not one iota of damage to the pottery. This is a valuable resource for all of us.

I wouldn't trust anyone else with my heirlooms and beloved collection of fine furniture here in…read moreMontecito. Caring, super responsible and hard working, these folks are a joy. I'm only sorry they have to deal with the occasional nut job. A+++.