I had to drop off some returns out in SB since Carpinteria doesn't have a FedEx store. I had…read moreforgotten to tape my packages and the lady at the front desk offered to help for free. This was a big surprise because the UPS store in carp charges you for tape. The lady at the front desk was very nice and greeted us when we came in through the front door. Not many places are like this anymore.

Came in for a return today and was immediately greeted and helped. Assistant manager Emmanuel was…read morekind and from the looks of it, there seems to be good morale between the workers here. Customers in front of me were also greeted right away.

Street parking is a challenge but there's a parking lot across the street…read more This is my go-to for my frequent package shipping. Steve and Bobby bent over backwards to help me with a large shipment. As a single female of 73, this meant a LOT to me. I highly recommend them. Sorry, no pics. My hands were full.

I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

The most wonderful customer service ever. They are friendly and efficient…read more I needed a document notarized with my moms signature. It is difficult for her to get in and out of a car. Alexa came out to the parking lot with everything we needed and had it done with mom in the car. It was like a drive through notary service They are very kind and competent. So nice to have good customer service, as it seems to be lacking in so many places these days.

I appreciate the owner for selecting amazing Employees! I go…read moreat least 3x's a week & I'm always greeted & every task is handled perfectly.

I WOULD GIVE THE PACKAGING STORE 10 STARS IF I COULD! I needed to get valuable (and fragile)…read morepottery back to a family of a celebrated Pacific Northwest potter. Without a lot of fuss, Charlie came to my house, and gave me a guesstimate on the whole collection, then came back to pick up up each piece in boxes. Took it away, repacked and shipped. Made it easy - and price was super-reasonable. There was not one iota of damage to the pottery. This is a valuable resource for all of us.

I wouldn't trust anyone else with my heirlooms and beloved collection of fine furniture here in…read moreMontecito. Caring, super responsible and hard working, these folks are a joy. I'm only sorry they have to deal with the occasional nut job. A+++.

I really appreciate The UPS Store. It's a convenient local spot with reliable parking most of the…read moretime. The staff is consistently friendly, professional, and attentive--they're sympathetic when you're dealing with an issue and upbeat when you come in. The store itself is clean, well-organized, and well-staffed. I'm always impressed by how efficient they are--I rarely have to wait more than a few minutes to be helped.

I dropped two packages for USPS pickup here at the UPS store because my USPS facility doesn't open…read moreuntil 11:00 a.m. and I would be late for work. Watching tracking @ USPS for two days without the packages showing up, I went to the UPS store for information only to find that pickup is done by a 3rd party and according to the Manager it might take up to a week for the package to be delivered and scanned by USPS. Don't leave USPS packages here if you want service! My error, I've learned a lesson.

This location is tucked away in the back of Victoria Court / Downtown…read more Albe is the man here. He is always patient and pleasant with the wide and varied clientele that come through the doors. The San Roque post office can be very chaotic, Anacapa has some of the rudest and impatient employees and Milpas / Nopal you have to navigate through the homeless to get there. Thanks, Albe!

The customer service at this location is much better than the bigger branch on Anacapa. The…read moreemployees seem to know the answer to my questions and have been able to help me with shipping dilemmas. I am much more comfortable going to this location than any other in Santa Barbara.

Clean store, slow business and Linda... oh Linda…read more.. Came here today to ship two packages. Usually, I am able to snag UPS shipping bags, flip them inside out and use them to ship. Montecito and Carp UPS stores always accommodate me and so I was surprised with the response I got from Linda when I asked for FREE bags. Linda informed me that in their entire business there is no room for the shipping bags... really... Then, I saw a few under one of the cash registers behind the cash wrap and she told me it wasn't one, so I guess I must be blind. Although she was nice and accommodating in the end, I will continue to take my business to Montecito or Carpinteria where they are extremely accommodating and always kind. Bummer Linda, I bet you didn't know I was one of the biggest Yelpers in town, hope you change your attitude and carry the FREE shipping bags that all the other UPS stores carry, whether they are personally owned or franchised, somehow they are able to stay stocked with shipping supplies.

As. teacher, I have been making reprints here for as long as they have been open. I always ask the…read morestaff to take a moment, when they have time, to check to make sure everything is set up properly in order not to waste paper. Today I was told that moment would cost me a service charge because it would no longer be self serve...... thankfully there are many other copy shops in SB that are service and kindness oriented. Have spent thousands of dollars here, but won't be going back.

Tom, the owner of the UPS Store on Upper State Street, went above and beyond to help me during a…read morevery stressful situation. I had overnighted an important medication for my son while we were on vacation, but it never arrived. As soon as I reached out, Tom immediately reimbursed me for the overnight shipping costs and personally helped me file a claim for the value of the medication. Even more impressive, he has continued to follow up to make sure everything is being handled properly. I also use this UPS Store regularly for Amazon and other returns, and every visit is the same--fast, friendly, and efficient service. The staff is always welcoming, and they make every transaction quick and easy. Exceptional customer service like this is hard to find these days. Thank you, Tom and the entire Upper State Street UPS Store team, for consistently taking such great care of your customers!

Everytime I go to this location on upper State St., everyone there looks so serious, sad or…read moredepressed. No one ever smiles there. Customer service was awful. Zero customer service! It is somewhat hostile and I watched how they treat other customers and it's the same. Good news- it's not just me! I love the one on Coast Village Rd! They have the customer service all down so good!

I was worried after reading some of these reviews as I was dropping off two packages, one of which…read morewas very large and heavy and I had questions about the packaging. The woman working there could not have been more pleasant, helpful and professional. Thank you!!

Today all the scanners would not work, so unless your label was pre-printed they literally could…read morenot ship your item. So that was a waste of a trip and now I have to drive back once they get it together (when will that be?) and try to ship again. "FedEx, the World on Time" unless of course on time means today in which case you are gonna have to wait.

Friendly, helpful staff, shipping cost is usually less than the competitors - am reminded that in…read moreother countries where post office has been privatized for sure the rates become more expensive. I remember when first class postage was the same price for a newspaper long ago; now the price of a newspaper is higher than a first class stamp.

I came in with several tracking numbers written on a sheet of paper, but I was only asking about…read morethe two items that were marked with stars. Before I could fully explain my question, the employee took the paper from my hands and did not listen to what I was trying to say. Instead, he proceeded to look at all of the tracking numbers, which was not what I was asking about. When he returned, he spoke to me in a condescending manner and implied that I should not have come to that post office because one of the packages belonged to a different ZIP Code. However, I had visited both post offices two days earlier, and an employee at the other location specifically instructed me to come to this office because that package was there. I calmly explained that my frustration was not about the package itself, but that he had not listened to my question before making assumptions. Rather than acknowledging that, he became increasingly rude. The interaction ended with him asking me, "Do you want a tissue to cry about it?" I was shocked that a USPS employee would speak to a customer this way. The employee literally shoved tissue at me and reached over the counter towards me. This is unnecessary and unacceptable. I will be filing a police report.