Friendly, helpful staff, shipping cost is usually less than the competitors - am reminded that in…read moreother countries where post office has been privatized for sure the rates become more expensive. I remember when first class postage was the same price for a newspaper long ago; now the price of a newspaper is higher than a first class stamp.

I came in with several tracking numbers written on a sheet of paper, but I was only asking about…read morethe two items that were marked with stars. Before I could fully explain my question, the employee took the paper from my hands and did not listen to what I was trying to say. Instead, he proceeded to look at all of the tracking numbers, which was not what I was asking about. When he returned, he spoke to me in a condescending manner and implied that I should not have come to that post office because one of the packages belonged to a different ZIP Code. However, I had visited both post offices two days earlier, and an employee at the other location specifically instructed me to come to this office because that package was there. I calmly explained that my frustration was not about the package itself, but that he had not listened to my question before making assumptions. Rather than acknowledging that, he became increasingly rude. The interaction ended with him asking me, "Do you want a tissue to cry about it?" I was shocked that a USPS employee would speak to a customer this way. The employee literally shoved tissue at me and reached over the counter towards me. This is unnecessary and unacceptable. I will be filing a police report.

Kudos to Daniel Cordero of the post office who promptly and courteously responded to my issue with…read moremail delivery. Within a day, received a phone call and email resolving the problem. If only most businesses and agencies were as good and responsive as this. For all the negative feedback about the mail service, there needs to be awareness that our mail system is better and less expensive than other first world countries. Good work, Daniel.

Rude staff. Very unprofessional and un-approachable. Particularly the girl with the black hair was…read moreabsolutely abysmal to deal with.

The most terrible,misinformed and ignorant staff I have ever had the misfortune to encounter!!!…read more I presented a flat rate box that was bulged and they refused to ship it! I had researched the official USPS website prior to packaging it and it clearly met all the requirements and specifically said that bulges in the box are not a problem as long as it closes on the normal folds which it did! Even when presented with the written regulations from USPS website they dug in their heels a refused to ship my parcel. The postal service needs to either train its staff or at least have them learn the regulations!! They are absolutely the classic example of overpaid under qualified government employees. I would give zero stars if I could!! No wonder this post office has a 2.1 rating on Yelp! I added this edit later- I took the parcel to San Roque post office and they accepted it without blinking an eye. I told them what happened in Goleta with these idiots and they just shook their heads and rolled their eyes!

I am SO UPSET with our mail carrier, whoever it may be. He jammed this Amazon box in our mailbox so…read moretight, neither my husband or so could get it out. The height of the box at the back, where the carrier puts things in, must be higher than the height at the front. There is a slight "lip" that runs across the width of the box at the front, that comes down from the top of the box. The lip is what's preventing us from removing the Amazon box. There are larger mailboxes at the bottom of our mailbox bank (condo complex), and we have received larger packages in those boxes. Or, the mail carrier has sometimes delivers to our front door. I have seen USPS carriers do that at our neighbors condos too. So here I sit, extremely irritated that I cannot retrieve my Amazon package.

I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

I feel bad about this because the staff are all immigrants that are working hard…read more On the phone they speak rapidly in accented English that is sometimes incomprehensible. They make promises they cannot keep, and when you get there to accomplish something, you realize they have no idea what they are doing. I needed to ship something packed in dry ice and they made so many mistakes it was scary (dry ice is hazardous when sealed in packages. If I had gone through with what they recommended, it would have been dangerous and these guys had neither the smarts or curiosity about why this may be a problem. When I was there, there was a line going out the door because it was taking them so long to do even routine tasks.

Came in for a return today and was immediately greeted and helped. Assistant manager Emmanuel was…read morekind and from the looks of it, there seems to be good morale between the workers here. Customers in front of me were also greeted right away.

The manager, Nayeli, Is super helpful and kind. She takes the time to help you with your projects…read moreand is patient with elderly customers. Give her a raise! Now!

Hidden within the Montecito County Mart shopping centre is the cutest little shop. Montecito…read moreMercantile features primarily modern living home decor including kitchen items, men's and women attire, apothecary, and cards, books and magazines--plus several Montecito specific, upscale "souvenirs/gifts." They always feature and cycle through an artist installation, currently the beachside surfer selection, "90's Summer" by Dewey Nicks Photography. Not only is this place a shop, but they also have a full-service and functioning U.S. Post Office! It offers stamp sales, registered mail, and express mail seven days a week. It's a win-win!

Loved this incredibly charming shop filled with delightful home accessories, gifts, clothing, and…read moremore. Customer service was casually warm and helpful, the in-house doggo was so adorable, and I was happy to purchase several lovely items that I've been enjoying since. I'll definitely be back.

Do NOT use. UPS for overnight mail service. It is NOT Reliable. The UPS I paid 68.75 for overnight…read moreto be there by 10:30 am, did not arrive until 5:30 PM. And they did not refund me after I expressed such frustration and disappointment in their service. Use FED EX which is extremely reliable. Santa Barbara on State street manager said he would refund, but never happened. It was unreliable that all other transactions expected to proceed if arrival on time had to be postpone because we missed their window for completion. So unprofessional!

I appreciate the owner for selecting amazing Employees! I go…read moreat least 3x's a week & I'm always greeted & every task is handled perfectly.