Came in for a return today and was immediately greeted and helped. Assistant manager Emmanuel was…read morekind and from the looks of it, there seems to be good morale between the workers here. Customers in front of me were also greeted right away.

The manager, Nayeli, Is super helpful and kind. She takes the time to help you with your projects…read moreand is patient with elderly customers. Give her a raise! Now!

I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

I feel bad about this because the staff are all immigrants that are working hard…read more On the phone they speak rapidly in accented English that is sometimes incomprehensible. They make promises they cannot keep, and when you get there to accomplish something, you realize they have no idea what they are doing. I needed to ship something packed in dry ice and they made so many mistakes it was scary (dry ice is hazardous when sealed in packages. If I had gone through with what they recommended, it would have been dangerous and these guys had neither the smarts or curiosity about why this may be a problem. When I was there, there was a line going out the door because it was taking them so long to do even routine tasks.

I appreciate the owner for selecting amazing Employees! I go…read moreat least 3x's a week & I'm always greeted & every task is handled perfectly.

Do NOT use. UPS for overnight mail service. It is NOT Reliable. The UPS I paid 68.75 for overnight…read moreto be there by 10:30 am, did not arrive until 5:30 PM. And they did not refund me after I expressed such frustration and disappointment in their service. Use FED EX which is extremely reliable. Santa Barbara on State street manager said he would refund, but never happened. It was unreliable that all other transactions expected to proceed if arrival on time had to be postpone because we missed their window for completion. So unprofessional!

This location has very poor customer service and negligent employees. I avoid this location because…read moreof the customer service. I had a package go missing with hand made items and even though it tracked back to Santa Barbara they told me there was nothing to be done and that it went to dead mail in Georgia. Thumbs down for Pauline.

Had an issue with a delivery a couple of times, but it was quickly remedied and the customer…read moreservice was great overall. Prompt service with a quick resolution.

I wouldn't trust anyone else with my heirlooms and beloved collection of fine furniture here in…read moreMontecito. Caring, super responsible and hard working, these folks are a joy. I'm only sorry they have to deal with the occasional nut job. A+++.

They tossed my items as if they were a bale of hay. We needed to move items from one container to…read morethe next. They accepted the job though the owner said it wasn't exactly what they normally do and made me pay up front. He assessed the property to be moved and though some boxes and items had water damage from a recent rainstorm leak, said things would be fine. For a short time, he supervised his young sons and then left them on their own. No one asked me or my husband any questions they may have had nor did they ever contact me with any concerns about wet from rain boxes. When they said they were done, my husband sent me photos of what the end result was. It was horrifying. Items were simply tossed upon other items. Everything was thrown in a Willy nilly fashion. When I contacted the owner, he was curt and unapologetic. I would like a refund but he threatened to block me. We were charged over $500 for 3 hours. In this case, sadly you do NOT get what you pay for.

I really appreciate The UPS Store. It's a convenient local spot with reliable parking most of the…read moretime. The staff is consistently friendly, professional, and attentive--they're sympathetic when you're dealing with an issue and upbeat when you come in. The store itself is clean, well-organized, and well-staffed. I'm always impressed by how efficient they are--I rarely have to wait more than a few minutes to be helped.

I dropped two packages for USPS pickup here at the UPS store because my USPS facility doesn't open…read moreuntil 11:00 a.m. and I would be late for work. Watching tracking @ USPS for two days without the packages showing up, I went to the UPS store for information only to find that pickup is done by a 3rd party and according to the Manager it might take up to a week for the package to be delivered and scanned by USPS. Don't leave USPS packages here if you want service! My error, I've learned a lesson.

As. teacher, I have been making reprints here for as long as they have been open. I always ask the…read morestaff to take a moment, when they have time, to check to make sure everything is set up properly in order not to waste paper. Today I was told that moment would cost me a service charge because it would no longer be self serve...... thankfully there are many other copy shops in SB that are service and kindness oriented. Have spent thousands of dollars here, but won't be going back.

Had a passport picture taken and sent a package. It was all quick and easy .The location is very…read moreconvenient.

They don't accept UPS Accounts…read more Don't waste your time. They flat told me they will not accept boxes when using a UPS business account. The Downtown SB location is your best choice.

Older woman at the front was very dry/short upon entering. Blankly stared at me when walking in and…read morefollowed it with a "hi". Then in a snarky/rude way asked if I had my ID for the item I came to pick up. Clearly isn't happy with her job but should not take it out on the clients. May this location get better staff.

I needed help and came to The FedEx on Hope street…read more Wonderful, helpful, caring staff. They walked you through the computer desk, copy machines and even refunded me when I began on the wrong computer to get my job done. Thank you Staff for helping me get my urgent matters taken care off.

No Hello or acknowledgement when I walked in the door. 2 sales persons on duty helping 2 customers…read moreat copy machines. I had a simple drop off so I asked where I should put it as label was on envelope ready to go. Man who did acknowledge me when I asked said the employees were busy and he needed to go to lunch. Would have had better service if I just dropped off letter at ups mailbox:(

Great POST OFFICE!! So happy it's so close to my home on Coast Village Road…read more One of the best anywhere I've lived !

I don't know why this PO has a 2.4 rating at the time of this review. After losing over 100 pounds,…read moreI have been selling some of my nice old (much bigger) clothes on Poshmark. Poshmark provides a QR code that you can show at any USPS counter, where they will then print and place your label, hand you a receipt, and ship your package. The buyer immedaitely gets a notification that their purchase has shipped along with a tracking number. Perfect! I live by a UPS store and was bummed when I reaized I'd have to make my way to a USPS locale to send my Poshmark packages. This one on Nopalitos is the closest to the Mesa and has plenty of parking, so I ignored the reviews and figured I'd give it a shot and if it wasn't a pleasant experience, I'd choose another location for my next shipment. It was great!! There was plenty of parking immediately outside the entrance and I have yet to encounter any kind of line. There is always someone who is clearly well-trained at the counter who greets me and immediately reaches to help me with my package. They scan the QR code off my phone, hand me a receipt and I'm out of there! (I shoud note that I don't think I've ever encounrtered the same person at the counter twice; it's always a new person, but they are all the same level of friendly, efficient, and fast.) I bet I've made 5-10 trips to the Nopalitos USPS lately and every single time I've been there, I've had this eact same experience. I bet I'm in and out in under a minute on every trip I've taken there with my Poshmark shipments. This is a review that is easy for me to award 5 stars.