I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

I feel bad about this because the staff are all immigrants that are working hard…read more On the phone they speak rapidly in accented English that is sometimes incomprehensible. They make promises they cannot keep, and when you get there to accomplish something, you realize they have no idea what they are doing. I needed to ship something packed in dry ice and they made so many mistakes it was scary (dry ice is hazardous when sealed in packages. If I had gone through with what they recommended, it would have been dangerous and these guys had neither the smarts or curiosity about why this may be a problem. When I was there, there was a line going out the door because it was taking them so long to do even routine tasks.

As. teacher, I have been making reprints here for as long as they have been open. I always ask the…read morestaff to take a moment, when they have time, to check to make sure everything is set up properly in order not to waste paper. Today I was told that moment would cost me a service charge because it would no longer be self serve...... thankfully there are many other copy shops in SB that are service and kindness oriented. Have spent thousands of dollars here, but won't be going back.

Had a passport picture taken and sent a package. It was all quick and easy .The location is very…read moreconvenient.

I appreciate the owner for selecting amazing Employees! I go…read moreat least 3x's a week & I'm always greeted & every task is handled perfectly.

Do NOT use. UPS for overnight mail service. It is NOT Reliable. The UPS I paid 68.75 for overnight…read moreto be there by 10:30 am, did not arrive until 5:30 PM. And they did not refund me after I expressed such frustration and disappointment in their service. Use FED EX which is extremely reliable. Santa Barbara on State street manager said he would refund, but never happened. It was unreliable that all other transactions expected to proceed if arrival on time had to be postpone because we missed their window for completion. So unprofessional!

They don't accept UPS Accounts…read more Don't waste your time. They flat told me they will not accept boxes when using a UPS business account. The Downtown SB location is your best choice.

Older woman at the front was very dry/short upon entering. Blankly stared at me when walking in and…read morefollowed it with a "hi". Then in a snarky/rude way asked if I had my ID for the item I came to pick up. Clearly isn't happy with her job but should not take it out on the clients. May this location get better staff.

For all your postal needs, look no further! I love the mailbox! They make it so easy! I've come…read morehere to have my passport photo taken, I've brought all my items to shred, I bring everything I need to mail, and even picked up a couple cards. This is a wonderful, locally owned small establishment with a personal touch and great customer service. Highly recommend!

They charged me extra for reusing packaging. Not really sure why since USPS has never had an issue…read morewith it as long as all the content inside is safely secured. Like sorry for caring about the environment and preventing unnecessary waste I guess?! If I wasn't in a rush I would've just went straight to USPS instead.

I really appreciate The UPS Store. It's a convenient local spot with reliable parking most of the…read moretime. The staff is consistently friendly, professional, and attentive--they're sympathetic when you're dealing with an issue and upbeat when you come in. The store itself is clean, well-organized, and well-staffed. I'm always impressed by how efficient they are--I rarely have to wait more than a few minutes to be helped.

I dropped two packages for USPS pickup here at the UPS store because my USPS facility doesn't open…read moreuntil 11:00 a.m. and I would be late for work. Watching tracking @ USPS for two days without the packages showing up, I went to the UPS store for information only to find that pickup is done by a 3rd party and according to the Manager it might take up to a week for the package to be delivered and scanned by USPS. Don't leave USPS packages here if you want service! My error, I've learned a lesson.

Had to pick up a package that the original delivery could not drop off. Service was excellent, very…read moreprompt. I got my item without any hesitation, and the process was easy. Service was excellent so I dropped off a package later that need to be shipped back during the holidays. Highly recommend.

Having owned a shipping store for over 12 years, I'm well versed in how shipping rates are…read morecalculated. I had plugged in the dimensions and weight on the UPS app on my phone and it gave me a rate of $72.98 to ship my package to the east coast. If I had been home I would've printed out a label and just dropped it off, but I was out running errands and figured I'd just have them issue the label for me. The clerk weighed and measured my package and told me the cost would be over $115. He had added an additional inch in each direction to my box dimensions! My box had measured 26 1/2" x 16 1/8 x 9 15/16" (so rounding up to the nearest inch 27x17x10). He charged me for 28x18x11, and told me they had to "round up". I said that I already HAD rounded up. A rude young man came over and looked at the screen as I grabbed a tape measure and pointed out the error in their measurements. His response was, "Well, if you want to ship it with us, that's the price!" So my response to him was, "Well then, I won't be shipping it with you because that's just downright dishonest!" I went home, printed my own label and was prepared to drive it out to Staples to drop it off, but encountered my local UPS driver as I pulled out of my driveway. He scanned and took my package for me. I'll never go to the Calle Real location ever again. Absolutely rude, unprofessional and unethical!!

This is the easiest process I've ever been through from start to finish I was perfectly taken care…read moreof ! the least intimidating process a well. very sweet and professional service from Dhanushka both times I've been in here. I appreciate your kindness and effortlessly helpful nature. The only place I ever want to take my mail to ! (:

I have to regularly send packages overseas to Bangladesh and Dhanushka has been a lifesaver! I can…read morehead over there, he place the documents in an envelope and type up a mailing label after verifying my address and then send me a text when the envelope has been picked up by DHL. This level of customer service is hard fo find and worth every penny for the important documents that I have to send overseas. I trust them to handle this important job. Dhanushka is so helpful and kind and I feel lucky to have found this mailing office.

Parking is pretty convenient. I went in during lunch with a few Amazon returns and there were four…read morestaff members behind the counter. One young man was helping someone and the other three stood around until I walked up to the counter. I wasn't greeted or spoken too at all until I was asked if I needed a receipt. I always try to make friendly small talk because I do appreciate their help, but no one seemed too customer service oriented or friendly to care.

I mailed a birthday present in a card and it was never delivered. When called to find out if they…read morewould help Me track it or find out what happened to it I was given no service. I've spent a few hundred dollars at this location in the last couple years. I will not spend another cent her. Customer service was non existent.