Parking is pretty convenient. I went in during lunch with a few Amazon returns and there were four staff members behind the counter. One young man was helping someone and the other three stood around until I walked up to the counter. I wasn't greeted or spoken too at all until I was asked if I needed a receipt. I always try to make friendly small talk because I do appreciate their help, but no one seemed too customer service oriented or friendly to care. read more

I mailed a birthday present in a card and it was never delivered. When called to find out if they would help Me track it or find out what happened to it I was given no service. I've spent a few hundred dollars at this location in the last couple years. I will not spend another cent her. Customer service was non existent. read more

The term or phrase "to go postal" exists for a legit reason... Whenever I need to go to the US Post Office, FedEx or UPS, my mood drops three notches. While I understand that during these unprecedented times they are understaffed, underpaid, lacking delivery vehicles, etc, WHY do postal workers or those who work in mail service businesses need to be so rude, unpleasant and agro?! Thankfully after trying EVERY mailing location in around town, this UPS off of Hollister tucked in to a nondescript strip mall it's my go to. The staff is always friendly, willing to help answer questions, and is considerate when deciding which service is best for your needs. Given that this is the busiest time of the year, I want to thank them for making my Holiday Season just that much merrier! read more

Not sure if this is even a real post office or what's going on here. The 2 things I've ever shipped out through the place never arrived and infact was never even scanned into the system. Which i think means it never even left the post office site. I went with one of my friends to get their passport renewed and expedited during one of these times i shipped out and he told me that his passport wasn't expedited and he never got a refund. I still am wondering if he ever got the passport at all. Every single time without fail that i have gone to the usps down the street from this place, I've never once had a problem with this there and I've shipped out over 100 things. Do not go this ups go to the usps near storke read more

I returned three sweaters to Amazon more than two weeks ago. They were all different packages. When I wasn't getting my money back, I looked them up. It shows that two were scanned, but never left the store. The other didn't have a receipt or tracking. Terry B. took the bags and I could feel negativity, but I figured she was just overwhelmed before the holidays. Not one of the sweaters made it back either via UPS or Post office. I went back to the store to send back a fireplace. I talked to Terry about it. Rather than looking for the sweaters, she immediately got defensive. She said "amazon packages get lost all the time". Actually, no they don't. I have never had this problem and now I have three with her at once. At this point, I got nervous for my fireplace. But, I left with the store owners name and number. Terri put the return label for the fireplace on the bottom of the box. So, the 57 pound item was returned to me. I had to send it again. I called Tom, the owner, because my alarm bells went off. He was dismissive and rude. I won't be back. Tom owns two stores. It seems he has lit up one star reviews in his other store. Turns out, Staples took my fireplace back and they were nice to me. What a debacle. Save yourself the headache and send with reputable people. read more

I came here with my son to get a mailbox. We were helped by Terry and I was immediately impressed! She directed all of the information towards my son, knowing he would be the person responsible for the mailbox. She was warm, friendly, knowledgeable, and made sure all of his questions were answered. The price was reasonable as he and his roommates are sharing the cost. It gives me peace of mind that any packages I send will be safe from thieves! The location is wonderful since it is close to the campus. Terry is definitely an asset to The UPS Store. read more

I was at the DMV a couple of weeks ago and I needed to go get additional documents printed... went to the very conveniently-located UPS store a few doors down in a very grouchy mood. I needed help figuring out how to print from the internet, but an employee named Teri was helpful in getting me started. As I was working on getting everything I needed downloaded and printed, we chatted a bit and she really lightened my mood! The store was clean - otherwise I can't say much about it except that their computer was a bit slow. Taking off one star for that, but customer service was A+. read more

I prefer to go to this UPS Store whenever I have Amazon returns, and specialized mailings. Today, I had 4 unique mailing needs: Postage to Japan, mailing cards with magnets in them, an Amazon return package, and a mailing question, which DAVID helped me with. David is very competent, friendly, and goes above and beyond with customer service. Terri Bickmore, is also great. They always know exactly how to help me. I was pleased that they were open today (a Federal holiday). read more

Very professional and courteous. I do recommend this business for your shipping needs.

I choose this location for all my shipping needs. Estevan, in particular, has been super helpful. From wrapping wine bottles securely so I could bring them on a plane to preparing and shipping wineglasses across the country for me, he's been patient and a great help! read more

Bottom line: this place was just what i needed I needed something to bleed. Yeah - yeah... It was a band, people. Called The Cars? I guess im dating myself slightly by quoting an 80's band but they rock, so put that in your pipe and smoke it...or whatever. Oh yeah, ups store. I nearly forgot. I was looking for a notary and these guys popped up. I had no idea they notarized. So i popped over and a nice lady helped me quickly and got my papers taken care of. While i was there i saw the operation running and it seemed very professional. I have no box to ship or letter to mail, but I'm sure it would have reached its destination broken beyond repair as most UPS parcels seem to read more

The employees are so helpful and kind. They offer great suggestions on boxes for the best shipping price. They are always helpful and kind morning, noon and night! read more

Honestly, they deserve 0 stars so this branch stops running. Not having this branch would be a benefit for the community than having it continue to run with incompetent and disrespectful employees. I am an avid Amazon buyer and constantly need to make returns. However, with every encounter my fiancée and I have made to send packages back. We are met with the most horrible customer service. Telling us "can you hurry this along" or having the manager already taking the position of hostility when being called to the front. Once again, either replace your employees or go out of business. We don't need this negative business ruining our community anymore. read more

The ONLY place I go to ship my packages. Forget USPS, FedEx, and even the other UPS stores in downtown and Calle Real. If you need your packages to arrive in one piece and on time, just come here. Service is quick and all the workers here are so friendly. They'll help you find the cheapest route to send your stuff, even with tracking. It's a small shop but they have everything you need including boxes, tape, envelopes, and even gift wrappings. read more

I appreciated the strict adherence to social distancing and PPE worn by employees. Additionally, clear signs denoted limits of people in store at one time. The actual drop off and business was excellent during these trying times of the pandemic. read more

I'm very excited to see that Terry has returned! The place definitely was NOT the same without her! Terry always greets you with a smile, very efficient and takes care of business in a timely manner. The UPS Store is very fortunate to have her running their business! read more

This UPS store is fantastic! I have been a loyal box holder with the store for the past seven years. Not only do they handle all of my outgoing and incoming mail with accuracy and efficiency but the customer service and management in the store is excellent. In the past seven years of working with fine group of people, there has been literally one error in the hundreds of letters and packages and envelopes that have come in and gone out for us. That minor problem once brought to Terry's attention was immediately corrected with profuse apologies, and systems put into place to prevent it from ever happening again. This is exactly what good management does! Bottom line if I could give them 10 out of five stars I would. If you want to be treated with friendliness efficiency with a little bit of humor thrown in this is THE PLACE for all of your mailing shipping and business office needs. read more

There are no words to describe what a great facility this store is. From having a kind knowledgable staff, to providing a variety of stationary options to buy, to just being organized and clean, this place is enjoyable to be. They provide PO boxes and will get your mail for you if you forget your key. Don't be discouraged about quoted shipping costs, because remember they are still run by corporate and can only discount to an extent. Finally, I recommend all to stop on by and give this place a try! read more

This UPS store is awesome! Terry and the other employees are soooo helpful, knowledgeable, efficient, and great at working with the wide variety of customers and their wide variety of needs! Superior customer service! I have been using this UPS store for many years, and whether it was sending complicated packages to my missionary son in Mexico, or sending a Valentine package to my daughter, or basically whatever(!) they handle it all, and handle it well. It means so much to have a great shipping vendor that I can always rely on for my personal shipping, as well as my business needs. And they automatically email you the tracking information as soon as you ship - makes everything so very easy! Five stars for sure! Thanks, you guys! :-) read more

Hands down one of the top customer service experiences of my life, anywhere. Amazingly helpful and knowledgeable staff. On a recent Saturday morning this December, I was shipping a very expensive musical instrument and wanted to make sure it arrived safely and was insured. The staff member asked all pertinent questions about this complex shipment pertaining to its destination, contents, and fragility. He helped me find a box and repackage some things slightly so that it fit securely, proposed different options for shipping, and asked me what I preferred. The package arrived with sign-on delivery right on time. Thanks UPS! read more

I only come into the store just to dropp of packages. The staff is friendly. read more

The UPS Store - Shipping Centers Near Me - Goleta, California

UPS is my go-to solely based on the customer service. All the employees have been super accommodating and professional. Nick has helped me multiple times, and even kept the store open for a few minutes after 6 when I called and rushed in after work. I was helped by someone else a couple years ago who worked really hard to get my posters printed - took care of them while I grabbed lunch at L&L a couple doors down! They make things super easy for you and really know what they're doing. read more

All the employees were very nice and helpful when I went in to ship a complicated package internationally, much better customer service than their competitors. read more

Used the notary services. Friendly staff and fast service. The fee was extremely reasonable. Located in the Albertson's shopping center across from Costco. . read more

I simply wanted to return some item and the staff was so poor. I was having a bad day and the lasting I thought would happen to me would be the rudeness coming off this staff member there was no "hi how are you" or "what can I help you with" he said "ya well you can pack it Im busy right now" he wasn't he went to chat with another staff member and laugh while I needed help cause I didn't know what to do. I almost want to work there to cheer people up cause the people that work there need an attitude upgrade ! read more

This was horrible. the customer service was disgusting I watched a worker being extra rude to and old person that was clearly confused and in need to help. My family needed to papers notarized and the lady didn't not understand them. "Fine no problem " however instead of focusing on the task at hand she was engaging in work place banter. Then had the Gaul to say she couldn't understand the papers and she didn't complete the paperwork and we had to return again. Ugh this is ridiculous. read more

The employees at the UPS store are far beyond mediocre--with respect to Nick. His efficiency and efforts helped me more than I could ever help myself. I went in there for a print job, and his reassurance, personable demeanor and confidence guided me to meet my expectations. This UPS store will continue to have my business on the sole basis of their employee, Nick. read more

Went to the UPS store for first time in a while. Miss Personality (also known as Terry) is back. So happy to see her again. She is always very helpful with packaging, information, notary issues, etc. Super friendly, welcoming atmosphere when Terry is there! She is a great front desk person who represents UPS in a respectful, knowledgable manner! read more

I'm shocked to read the poor reviews as I have had nothing but great service. I expect to wait but am always treated well there. At times, there is only one associate, usually Terrie, and I'm amazed at how she handles every person the same and so calmly. I've worked in retail for 25 years and know how impatient and rude a lot of customers are. They don't seem to understand that one person can only go at a certain speed to avoid errors. In all of the times I've been in there to ship and to drop off, I haven't heard the rude comments. read more

I came in here to send an RMA item. When I came in I still needed to tape it, put a label on it and some other small items the company required. The staff was extremely friendly, helped me make a nice label, and gave me supplies to finish the packaging without fuss. Nice people, good service. read more

I just went to print out my return label and drop off my amazon rental. First off, the printer wouldn't let me print out a regular pdf document which was the first frustrating thing. Next, I asked the staff member for some assistance but he just offered the computer station, which a lady was using and had been using for the past 20/30 minutes ( I was at the store earlier and forgot my USB so ran back home and she was still sitting there when I returned). I asked if he could print it out since neither of the other options were available/not working. He seemed irritated and as if having him print out two pieces of paper was something that was an extremely difficult and time-consuming​ thing to do. I was the only other customer in the store so there really shouldn't have been a problem. He said that they're trying to not do that anymore and suggest to customers to use the self-service computer. Well, there's only one in the store so what was I left to do. He printed it out and I left but the attitude I received​ was not the best. So two suggestions, get at least two computers at this location and make sure the staff has a smile on their face and not make the customers feel as if they are a burden to deal with​. read more

Very poor service. Went to ship a package and was quoted $150 which I thought was already very high. They called a day later and said the total was $93 but when i checked my bank account, they charged $152. I called and the staff was short and rude but gave me the owners contact. The owner said there was nothing he could do for me because the total was $152 and thats just what it costs. Very rude staff and charged me $60 for which I still have no receipt or proof of costs for. Would not go here unless you plan on vastly overpaying and left feeling cheated. read more

I had a horrible experience. I sent an urgent package for guaranteed delivery on a certain day with no signature required. It was not delivered on that day and a note was left requiring signature. When I called the Goleta store to discuss it and find a solution, I was told I will get a call back. Nobody called back and the driver did not even stop by anymore. I checked online two days later and it said that the delivery addressed has changed to a different state! I called UPS and apparently the Goleta store (Terry) changed the address on her own!! When I called her, she said she is busy to talk and will call back but never did. It is illegal to do such manipulations and I will follow up legally since this was an urgent document. I am very disappointed at the ill-will of the store representative, Terry. I already talked to BBB and will for sure pursue this legally. Also, if you are saying that it is the driver who decides to leave a package or not, please communicate this when someone is sending a guaranteed delivery. read more

Terry was absolutely amazing!! Not only was she so helpful (because I know nothing about shipping internationally) but she was super sweet!!! I will for sure be stopping by just to say hi to her. read more

Had to ship something and came to this store since it was close to my dorm at UCSB. The workers were energetic and really helpful. Their service was quick and excellent. The dude even offered to reduce the size of my box by cutting it and folding it, which saved me $4. Really appreciate it. read more