Had to pick up a package that the original delivery could not drop off. Service was excellent, very prompt. I got my item without any hesitation, and the process was easy. Service was excellent so I dropped off a package later that need to be shipped back during the holidays. Highly recommend. read more

Having owned a shipping store for over 12 years, I'm well versed in how shipping rates are calculated. I had plugged in the dimensions and weight on the UPS app on my phone and it gave me a rate of $72.98 to ship my package to the east coast. If I had been home I would've printed out a label and just dropped it off, but I was out running errands and figured I'd just have them issue the label for me. The clerk weighed and measured my package and told me the cost would be over $115. He had added an additional inch in each direction to my box dimensions! My box had measured 26 1/2" x 16 1/8 x 9 15/16" (so rounding up to the nearest inch 27x17x10). He charged me for 28x18x11, and told me they had to "round up". I said that I already HAD rounded up. A rude young man came over and looked at the screen as I grabbed a tape measure and pointed out the error in their measurements. His response was, "Well, if you want to ship it with us, that's the price!" So my response to him was, "Well then, I won't be shipping it with you because that's just downright dishonest!" I went home, printed my own label and was prepared to drive it out to Staples to drop it off, but encountered my local UPS driver as I pulled out of my driveway. He scanned and took my package for me. I'll never go to the Calle Real location ever again. Absolutely rude, unprofessional and unethical!! read more

The staff at this location are efficient and helpful. There are plenty of options and they have shipping packages as well as greeting cards. This is a friendly place to do business. read more

Christian at the UPS Store on Calle Real, Goleta is exceptional!! 5 Stars!! We had to leave town before 2 packages delayed beyond our control arrived. He kindly & patiently & efficiently helped us get our deliveries in the midst of our stress. Thank You Christian! Well done! You made our day! read more

ITS BUSY, BUT GETS THE JOB DONE! The staff are nice....especially Christian, who always greets me with a smile and kind words. They have diverse services, such as: Packing/shipping/Amazon returns/P.O. Boxes/Notary. The line can form quickly, but staff moves efficiently, so the wait is never too long. They sell some cute birthday and special occasion cards, as well as shipping supplies for those more inclines for do-it-yourself. Parking is abundant right out front and the store is air conditioned and comfortable. read more

I can always count on this UPS location to return my Amazon packages. They are super friendly and always get through long lines of customers very fast. They make it easy and quick! Best of all the Amazon returns are free :) read more

Whether returning an item from whence it came, or shipping my art to a new home, this UPS Store has never failed me! The employees are kind, efficient and helpful. I find their shipping rates reasonable and items always arrive to their destination in a timely manner and in safe condition. Look no further for a local friendly shipping carrier. If you already have a package prepared and shipping label affixed, (or in a hurry and wish to avoid a line) they have a large collection box where you can drop off your package...and That's a Wrap! read more

The employees are knowledgeable and quick to help you!..... I wish they still carried greet cards. It was a real plus..... read more

Shipping, printing, shredding, this little hidden gem in Goleta always offers quality customer service as well. Employee Daniel and staff have always been very attentive and helpful with everything and anything we need. Very convenient location with lots of frontside parking available. read more

The manager of this store was very rude and not at all aware of the meaning of customer service. I needed to drop off a package and he was short and dismissive. I went across the street to the FedEx store. I would recommend them. They were very helpful. read more

Workers are super friendly and assist you with anything you need. They also were nice to my dog

I usually went to IV by UCSB for amazon drop off until I discovered there's an ups drop off option at this location right across from the Trader Joe's a couple months back. That makes my amazon return so much easier with this convenient location & easy parking! The friendly young gentleman who helped me the first few times wasn't there yesterday morning, only an older man was busy on the phone and there was another lady came in just seconds before me. So this isn't the usual 5 second drop off chore with a greeting & smile, but I didn't know it was going to turn into an hour of frustration- first because the older man insisted the code I had didn't work for no label drop off like I usually do. So I quickly went back to my car and made a call to amazon to get a valid code. Returned to the store after amazon assured me a new right code was issued, the man said still didn't work. So I exited the store again to my car and made another call to Amazon and this time I asked the lady to stay on the line in case the code doesn't work - she got to hear everything this rude man said to me, first he complained I was on the phone and went to the back room to finish his conversation after I only responded to the Amazon lady when she asked if I was at the store, not chatting with her. Then he finally finished the call and came out to take care of several other people who came in after me without asking me if I needed help. When I finally spoke up & asked if he could help me, he replied "I'm helping my paying customers & I don't work for amazon." That was unbelievable! I said I'm sorry that I'm not a paying customer but this is a amazon drop off. When he talked to me, he was breathing heavy like he had to control his anger! What a horrible experience - the amazon lady heard everything and apologized to me about this experience and just refunded me my items so I didn't need to go back there the 4th time! Beware, just walk away if you see this older man on duty and save yourself from an unpleasant encounter ! read more

Don't go this place!!!!!!! Very rude faculty and very unfriendly to Amazon drop offs. Charge extra when Amazon told me there's nothing need to prepare before drop off and no extra charges. Go to the ups store near Costco for Amazon drop off. They are much nicer. read more

It would be wise to not ever step foot within this store. The man who owns the shop (I presume) was incredibly rude, agitated, grouchy, unkind, and aggressive to his customers. He wasn't wearing a mask and looked agitated (he was shouting at folks walking in about the line). So when it was my turn, I asked him if he was okay, because he looked visibly upset. Then, he threw his hands up in the air and yelled back, "I don't need to help you, you know that right?" Indeed, he did not help me. I reported the man and his behavior to the main UPS branch. Other customers looked scared and another couple of folks left after seeing this interaction. SB/Goleta community: this guy is the embodiment of a jerk. I know we are going through tough, opaque and strange time. On multiple fronts. However, we have to maintain some kind of community/ kindness if we want to move forward through this. Supporting businesses matter, but not ones that ruin your already heavy day. I was extremely disappointed and had to ship my research samples from a UPS in another county. Didn't feel welcome, didn't feel safe, and was very disappointed by humanity that day. read more

I returned three sweaters to Amazon more than two weeks ago. They were all different packages. When I wasn't getting my money back, I looked them up. It shows that two were scanned, but never left the store. The other didn't have a receipt or tracking. Terry B. took the bags and I could feel negativity, but I figured she was just overwhelmed before the holidays. Not one of the sweaters made it back either via UPS or Post office. I went back to the store to send back a fireplace. I talked to Terry about it. Rather than looking for the sweaters, she immediately got defensive. She said "amazon packages get lost all the time". Actually, no they don't. I have never had this problem and now I have three with her at once. At this point, I got nervous for my fireplace. But, I left with the store owners name and number. Terri put the return label for the fireplace on the bottom of the box. So, the 57 pound item was returned to me. I had to send it again. I called Tom, the owner, because my alarm bells went off. He was dismissive and rude. I won't be back. Tom owns two stores it seems. The 7127 branch as well. Turns out, Staples took my fireplace back and they were nice to me. What a debacle. Save yourself the headache and send with reputable people. read more

Handled my shipping and 5 Amazon returns promptly and very courteous. Convenient access too

In and out in under a minute!! Of course I was just there to drop off a prepaid package. The service was quick and courteous. read more

Always fast and courteous service. They have notary service a few days a week. Call ahead to confirm schedule. read more

Be very wary - Notary takes short cuts. I had a will notarized there recently. Required 2 witnesses and the notary - but all he did was attach a jurat - which I questioned but he said that was all that was needed even though form said 2 signatures. WRONG. Money down the drain!!! read more

No social distancing, no masks, despite dozens if not hundreds entering/exiting store daily. I strongly complained only to be told, quite strongly, to leave. Be forewarned. Breeding ground for spread of the virus! read more

Came here just before 6pm and the store was already locked. Knocked and showed the person inside that my phone (which is synced with global time) showed 5:59p, and that I only have one package to drop off, and he put his phone up probably just at the moment it turned 6:00pm and walked away. Either you guys need to pay your staff to go a few minutes over if a customer arrives shortly before closing like this, or this guy was just being a douchebag. This is Santa Barbara county, not Manhattan. Please address this. read more

this place has the best customer service. I always end up there unprepared with my mailing label in hand. They always offer to grab the package for me and tape the label down. Thank you guys! read more

Excellent customer service. Always willing to help in choosing box and adding stuffing. They always attach and mail package. Fees are minimal. Never have had a problem. Thanks for a job well done!! read more

This UPS store offers fast and competent service. It is painless to drop off packages if you have a pre-paid label -- just drop it off and go. I have mailed packages from this location many times and always had a good experience. Bonus: when my own package sealing has been weak, they have offered to reinforce the taping for free. read more

Wow. At first I thought your reviewers were talking about another store. Clerk was curt and rude. When I let the owner know of my experience, he told me he never wanted me back in his store again. No problem complying with that order. read more

I needed to print out a contract and I do not have a computer, or know anybody who has one. I went in The UPS store and a nice fellow named Blake that was working there let me use there computer. I will definitely be coming back! read more

UPS should consider modifying their UPS Stores franchising agreement to include accepting UPS account numbers rather than the store having to use the particular UPS Store's account. Major pain to have to go to the UPS- especially given that the hub is closed Saturdays. read more

I don't leave reviews often, but we were in the store yesterday and the man behind the counter (maybe the manager) was yelling at some customers about their account. He was rude to them and made me very uncomfortable. I have seen him speak down to his employees before, but this time it was to another customer. He basically told them to take their business elsewhere. Very off-putting. Such a bummer because this place is super convenient, but I will be taking my business elsewhere from now on. read more

I'm a pretty demanding customer and I've never heard a complaint/show of dissatisfaction on their part, ever! That says alot. On the contrary, I'm always greeted with friendly service and a more than willing "can do" attitude. The USPS could learn a thing or two from this UPS Store. read more

Thanks for the friendly service and the smile. What a difference compared to the service at FedEx. Keep up the good work!!!

Excellent customer service. I went in there earlier this afternoon to ask what I thought was a silly question, and the gentleman happily answered my question and got my issue resolved pronto. Such an easy-going experience for these sorts of tasks are refreshing for me, so I'll definitely be going back. read more

I went to the Goleta location this morning to return two items I had purchased through Amazon. Each item had a different code to be scanned. I was "helped" by an older man (the same older man, I would assume that "helped' the customer in a previous 2019 review), who scanned one of the items and then, when he discovered that there were two codes, asked me which item belonged to which code. Having never returned two items at a time, each with a different code, I had no idea it was up to me to tell the UPS employee which one belonged to which item. I certainly understand that I was new to this and uninformed, but obviously *he* didn't. He was SO rude and condescending! He told me in *no* uncertain terms that *I* was the one to tell *him* which code belonged to which item. I said that I would try to locate the information and stepped aside. After a fruitless search for the info on my tiny phone screen, I told him that I would have to go home, get the code information and return. As I was leaving, he said (in a very rude tone), "WE don't work for Amazon", and I said, "Well, you work WITH them!" Otherwise, they wouldn't be using them as a drop-off location, right?? Since my experience sounds eerily like the one another poor customer had recently (see other reviews), I get the feeling that this guy doesn't really enjoy his work, or working with Amazon, or both. I certainly won't be returning to this location to find out. I wish all of you a more pleasant experience. read more

This UPS store is conveniently located, and the staff are always very friendly, helpful, and knowledgeable. They offer a variety of services, including passport photos, and can save you a trip to the post office. read more

I've been a regular customer of this store for over 12 years (I've had a box there since 2002) and the owner (Jeff) and the staff are unfailingly friendly and helpful. There's really not much more I can say than that--in 12+ years they've given me not a single significant reason to complain. read more

UPS Store owner has a problem with keeping his promise to refund money paid when package is not UPS delivered as scheduled. Instead of applying a touch of etiquette to customer relations problem solving, he is overwhelmingly harsh, rude, and downright disrespectful. read more

Outrageous! Sent a package UPS to Ohio and was promised delivery by the following Thursday. Upset that this package never arrived by the last date of delivery on the receipt, and we had to track it down, face to face this UPS Store owner proceeded to promise me a full UPS refund that he said, "will arrive in the mail within 2 weeks." Waiting 3 weeks for this refund, my promised UPS refund NEVER arrived! Confronting UPS Store owner again, he now refuses to fulfill his acknowledged refund promise...as he had previously agreed to!!! He never intended to refund my money after all! Finally, after intense arguing in the UPS Store that he had a good faith duty, a promised duty of his word to refund my mailing cost, he then proceeded to throw this refund money, throw the money directly at me, and then he stated that "he never wanted to see my face in here again," as if his promised refund was my fault!!!! "Buyer Beware" can not be more true as in this UPS Store in Calle Real Center in Goleta! read more