Tom, the owner of the UPS Store on Upper State Street, went above and beyond to help me during a very stressful situation. I had overnighted an important medication for my son while we were on vacation, but it never arrived. As soon as I reached out, Tom immediately reimbursed me for the overnight shipping costs and personally helped me file a claim for the value of the medication. Even more impressive, he has continued to follow up to make sure everything is being handled properly. I also use this UPS Store regularly for Amazon and other returns, and every visit is the same--fast, friendly, and efficient service. The staff is always welcoming, and they make every transaction quick and easy. Exceptional customer service like this is hard to find these days. Thank you, Tom and the entire Upper State Street UPS Store team, for consistently taking such great care of your customers! read more

Everytime I go to this location on upper State St., everyone there looks so serious, sad or depressed. No one ever smiles there. Customer service was awful. Zero customer service! It is somewhat hostile and I watched how they treat other customers and it's the same. Good news- it's not just me! I love the one on Coast Village Rd! They have the customer service all down so good! read more

They don't accept UPS Accounts. Don't waste your time. They flat told me they will not accept boxes when using a UPS business account. The Downtown SB location is your best choice. read more

Older woman at the front was very dry/short upon entering. Blankly stared at me when walking in and followed it with a "hi". Then in a snarky/rude way asked if I had my ID for the item I came to pick up. Clearly isn't happy with her job but should not take it out on the clients. May this location get better staff. read more

This UPS is a dream compared to the others in town. The staff is friendly and helpful. Rarely a line. The parking is easy enough. They also take USPS packages with no complaints so you don't have to deal with post office as long as label is prepaid. read more

The customer service here is amazing. I called in asking about their Amazon return drop off and a guy named Ayden (It sounded something like this) answered and he was so kind and very nice about explaining the process. Came in today to drop off the items and didn't catch the cashiers name but he had a beard and semi long hair. Super friendly and 10/10 recommend using this UPS. read more

My wife came back almost tearful. This is what she told me. She wanted to drop off a parcel. When she walked up to the counter to do that, she was told, "don't you see there is a line." So she went to the line. A white woman walked up to the counter and just dropped off the parcel without waiting in line, and the owner Tom Demourkas attended to her. She asked him, "did you notice she was ahead in the line?" and he simply said "nope". She asked him, "do I deserve an apology", he just ignored her. When I called him just now and asked him the same thing, he hung up on me. Update: My wife called UPS to complain. Since then, the owner called back and apologized to her saying it wasn't a racist act, just that he had a stressful day. He had two prior opportunities to do so instead of obfuscating. But at least in the end, he did the right thing. read more

While I was a bit peeved on my previous visit when I found they were closed, the owner did follow up and explained the very legit reason for the delay that day. Life happens and I get that. I did return for my Amazon exchange that was in and out quickly. The person working the counter was friendly and professional. I'll be back after all !:) read more

This particular UPS Store is awesome as the possums. They are always very accommodating and go out of their way to help package and ship. Today I had an extra long package I need a box and they took it out the cheapest way to do it and I got out of there being only a dollar. You need some shipping then I would definitely come here even if it is out of the way because it will save time and it's worth. Thank you!! JRB read more

The UPS Store - Store front - Shipping Centers Near Me - Santa Barbara, California

This place is fast and efficient. If you want a PO Box, most of the time they can see you coming through the door and have your packages ready. The guy with the beard is really cool and nice. The blonde chain smoker gal is always outside smoking and is nice after she gets her nicotine fix. The other gal with brown hair, well, you better not speak to her, can't read her, she seems nice, then not... but efficient. The owner Tom is a dead brick of a guy. No personality but gets things done and straight to the point. Overall, I would highly recommend this place, they get the job done read more

If your closing time is listed for 6pm, then you shouldn't be closing the doors at 5:50pm. Some people have a long drive, thinking that they will make it in time, only to arrive and see the doors locked at 5:50pm. I'm a business owner and my closing time is 5pm but if I'm there at 5:05 and I see a customer outside, I'm going to take care of them. It's called good customer service. If your locking the doors 10min before your closing time and you see a customer outside but just ignore them. That's just bad everything. Don't want my business so I will give it to someone else. read more

This store knows what they are doing. It may be busy at times but they have accommodated us over and over. They honor their quotes on packing and shipping and always keep their promises. Thank you, Tom and crew! read more

Fabulous service everytime, they are so helpful. I won't go anywhere else. Thanks Tommy!

The people that work here are always patient and kind. This is my go to UPS store for all shipping and amazon returns!

I have needed the UPS store twice in the last week and both times I have received excellent service. On my first visit, the young clerk had to deal with a 'no-masker' before me and he did so politely but assertively - good for him. I commented that he probably had to deal with that a lot and I was sorry about it. I was there to send an item back to a manufacturer so I intended on buying a box. He offered to find me a used box so I could save money then offered to package it up for me. So kind and helpful. Today, it was just a simple drop off - same clerk. Again, attentive and helpful. I don't do Yelp reviews a lot but on my first visit he asked if I would. So here I am. Other tips: there's parking (unlike downtown) and they are open until 6! Keep up the great work!! read more

Great store! I use this store to make Amazon returns. They have a very helpful, friendly, and knowledgeable staff!

The store charged me $123 more than what was quoted online for identical size and weight specs. That's 66% higher! When asked about it they said, "We can't be responsible for any discounts offered online." What discount? UPS has a price calculator online, and then charge you $123 when you drive to the store. read more

I was in the store today and was helped by Adam! He was really helpful and had a really positive attitude with all the help I needed. Thanks again! read more

Please avoid this UPS Store at all cost. I used them about a year ago insuring an item to be sent home. They provided paper work showing their guarantee, policies and procedures. Recently I used them to ship a Mac Pro desktop computer to an ebay buyer insuring the item for the amount purchased. They were to pack and ship. The owner of the store filled out everything in the computer, yet provided me with nothing and told me everything would be fine. I asked for paperwork and a receipt and he said there was none...and gave me his business card and said he was the owner, call him if there were any problems. I felt weird dropping off an expensive mac computer with nothing showing I had ever been there except his word. He did call me later to get my credit card number after he packed the item, which I gave him. I got a very vague notice via email from iShip telling me the tracking number and that it was to be shipped from that UPS Store location, nothing else to show what the item was or the amount. The receipt received the mac the following week and it was completely damaged. He sent me pictures of the box. All the ends were town open. You could tell UPS had tossed it around. The case was bent, the hard drives and graphics cards were broken. I could tell from the shape of the box that there was no additional packing material, or very little, used as the box formed to the shape of the mac. It was awful and sad...and I had to deal with an angry ebay buyer. BE WARNED, if you use this location, and they provide you with no paperwork for your shipment, walk away...no RUN. They are crooks. read more

Superior service. Tommy was efficient, professional, friendly, and all the while multi-tasking. Impressive. This kind of service is why I changed to UPS. I so very much appreciate excellent service. read more

Great service, friendly and fast. The staff is knowledgeable and always helpful with my large packages.

First time at this UPS store, from out of town. Busy, but prompt and pleasant service despite the wait. Staff ensured all was done properly and kindly. I'm not often compelled to write reviews, but this experience was 5 stars because of how pleasant and gracious staff were. Solid work. read more

After a very expensive package I had dropped off for them to give to the post office disappeared (which the post office did not scan in) they went to all lengths with there cameras and confirmed it coming in and going out .. time and day of drop off and delivery as it was "gone" 4 days which took away all worries as they went over and above to the time it was delivered Would not go anywhere else.....Simply The BEST read more

Thank goodness for the hard working staff at our local UPS STORE ! Always so friendly and helpful! Big thumbs Up!

I would say that this UPS store gave me a great customer service experience. When I came in I was greeted by Adan. I was returing a product that ordered but I was not sure that the tape around my box was secured. Adan took care of securing the box with packing tape. I saved me time and effort. I would say that he provided wonderful customer service experience. Kudos to you and the staff from this UPS branch. read more

A great experience ! One of the employees Aidan was super helpful and provided great costumer service, would highly recommend this UPS store. read more

Been here a few times and everyone is always knowledgable and helpful. We especially appreciated our most recent experience: we had to ship a ridiculously large package across the country, and assumed that the dimensions would cause it to cost a fortune. Here we were given a reasonable price, and had our package on its way in just a few minutes. Shout out to Aiden for being such a great help! read more

While the fedex store up the street has two employees for a large store, this smaller ups store has 3-5 employees at any time. They are quick and efficient. I try to avoid FedEx and go to ups as much as possible. read more

Got my live scan done here and have shipped out a few packages. Very polite crew and helpful. No long chatter but no short or rude interactions. Good customer service . read more

Somewhat helpful I guess. I've had bad experiences as a recipient from FedEx so when I order car parts they ship via UPS so I receive them with no complaints. So I decided if UPS always come through for me, I might as well use them to ship things. However when I got there, The girl Samantha looked bored when I walked in and for some reason looked like she didn't want to help me. She'd kind of avoid looking at me and when asked for insurance I was a bit thrown off. I don't ship stuff consistently so I'm kind of lost when it comes to insurance, shipping, and the amount you put down covers. Didn't really explain it too well either or recommend how it works. She only mentioned that I'll be fine with basic insurance if it's only $100 and under BUT ONLY because I asked I wanted to put $5 and if there was a recommendation or rule of thumb to go by. Again I repeat I rarely ship things so I'm a little confused sometimes. Last time I'll ever come here. read more

I have been in this particular locations several times in the last 2 weeks to ship items. After my last visit I will be using another location. I have had the displeasure of having a typical 20 something millennial (long brown hair) wait on me and all I get is attitude, attitude, attitude. My guess is she is family of the owner because I can't imagine anyone would keep her as an employee if she wasn't related! She is indignant, and acts as if her every move is a major effort. There is no smile, or how are you doing today, or how can I help you? I asked for some advice and she was unwilling to do even that! I finally said, well should I go to Staples then? Her response was, well no. After reading some of the other 1 star reviews it looks like Samantha always has this attitude and they didn't want to give me a receipt either, I was told to take a picture instead. Trust me go somewhere else where they appreciate your business! I'm sure the owner will write some excuse! After reading the owners response need I say more he just made my case for me! UPS store downtown is much better! read more

The owner Tom notarized my document. Fast and friendly service. Nice guy. I expect I'll come back here if I need anything shipped. read more

I am very surprised by the negative reviews. I live in Five Points, and have never had an issue with this store. All my goods were shipped promptly on time and staff was very courteous and helpful in packaging if I needed it... read more

I just wanted to share with you how happy i am with your customer service. First, I was lost and was unable to locate your store as I thought you were in the Albertson's shopping center. I called the store for directions and the man was super kind and friendly and took the time to explain the directions in detail. Well next I arrived in the store with my Zura Z7 coffee maker and needed it packaged and had a printout of what I thought was a pre-paid shipping label. The boxed up my coffee maker and politely informed me that this was not a shipping label but rather just a confirmation letter from Zura that they will be sending me a return label today. Tom the owner who is a super star in my opinion said no worries. We will hold the package for you and you can forward the e-mail with the return UPS packing label to me. Wow I was ready to go home with my large box and bring it back again when I received the UPS label. Tom saved me lots of time and it was super easy and he even confirmed that he received my e-mail. I run a service company and I understand how an owner and staff should interact with customer. Tom was his staff gave me 5 star service and I would like to thank you for a wonderful experience. You have earned a customer for life. With Great Appreciation, Michael J. Mitchener read more

I've had a mailbox here for more than 9 yeas now and I couldn't be happier. The staff is awesome and helpful and I use this store for all of my shipping. I trust them and appreciate the hardworking staff very much! Highly recommend this UPS Store! read more

Have used this store in the past without problems however this time I sent a package which included baked goods. I have done this in the past using a different store and nothing bad ever happened. I asked them to box my goods including the baked delights. My recipient received everything except for the pumpkin bread. My entire box was put together around the thought of sending the bread and my father did no receive the bread! I went in thinking possibly they packed my box and didn't know who the bread belonged to since it was left out. Not so, they spouted no ones knows anything about the bread. I am not happy! I am now baking again to send the bread. Package must go out on Mondays to get there by Thursday so the bread doesn't sit in transit over a weekend. Off I go to try another store! read more

I've used this store for sending all my packages for many years. They are always helpful and friendly. And never mind comparing prices so I can get the best shipping for the best price. And they will pack or repack the boxes for no extra charge (except for the box). They keep all my addresses that I usually send to in the computer so it's fast and painless. And never any lines! I highly recommend them for holiday shipping especially and everything throughout the year! read more