As. teacher, I have been making reprints here for as long as they have been open. I always ask the staff to take a moment, when they have time, to check to make sure everything is set up properly in order not to waste paper. Today I was told that moment would cost me a service charge because it would no longer be self serve...... thankfully there are many other copy shops in SB that are service and kindness oriented. Have spent thousands of dollars here, but won't be going back. read more

Had a passport picture taken and sent a package. It was all quick and easy .The location is very convenient.

Purchased a decorative shipping package and placed a beautifully wrapped book in it to send one state over. They quoted $14 and $5 for the envelope ~ I was already there so I said okay even though $20 seemed excessive (I really should haven't driven to the post office). Well, the person behind the counter mis-keyed the street number by 1 digit and it was delivered to the wrong address & zip code. Was unable to retrieve delivery information for two weeks, because it went to the wrong place. Called and ping-ponged to UPS - The UPS Store - UPS - The UPS Store -- they all pointed the fingers at each other, until the Mesa store manager finally pointed it at me. They will not even try to retrieve it or refund anything. Just a big 'ol "too-bad-sucks-to-be-you" kind of response. I will never use this store again. read more

Supposed to open at 10am on Sunday. I am sitting in my car at 10:10am and the store is still not open.

The good news: They will print your shipping label if you email it to them. The bad news: They charge $2 to print it. read more

Nice customer service, good friendly staff members.nice location . Has all services i needed like notary, copies, shipping.

This is my local UPS store. I've been going here for years and never disappointed. Fast and friendly customer service. They always go above and beyond! Paully is especially very kind and helpful. Thank you read more

I feel like it may be a hit or miss with this place but unfortunately it's really only been a miss for me.. I've been here a few times to ship small packages for convenience as the closest USPS to me is a little further, downtown. The shop usually has one to two people working and about three to four customers in line. It's not that there's a ton of people flowing in really it's more that the staff take a very long time to process things which creates a build up. I'm not sure if it's the systems here and/or if the employees aren't trained immensely but there always seems to be an oddly long wait. The prices are definitely higher than if you visit a USPS shop or pay an online label. They sell gum randomly by the pack sometimes here. And the vibe insides is just "off." They do sell some shipping supplies in shop and have the option to purchase a mail locker if needed for your living/business situation. Other than that I really don't see myself recommending this spot to anyone for anything. read more

Nice employees that do their best to accommodate customers needs quickly. The store is a bit small so patience is sometimes required when they get busy. Have always been satisfied with their level of service. read more

I tried to send some documents at this location and ended up changing my mind and walking out. The person working the register had no idea how to ring anything up, then proceeded to answer a phone call while they were trying to help me and didn't know how to answer the questions on the phone call either but couldn't figure out how to put the phone on hold. I felt a little bad for the employee, they obviously needed more training, but I also felt too nervous to send the important paperwork that I needed to send being that the person preparing the package seemed so confused. I don't think I'll be trying to use this location to ship anything anytime soon. read more

I hope the owner takes note that all these bad reviews are mostly coming from 2018 and 2019. In other words, this place has slipped from its former greatness. I haven't ever had a poor interaction with Linda, the owner, although she always looks stressed and unhappy. My experience is mostly with The Jerk who works there. I don't know his name, but I've gotten so I breathe a prayer when I go in that The Jerk isn't working. He's in his mid-20's, very slightly heavy, and has dark curly hair. The Jerk always looks disheveled. I first considered a call to corporate about The Jerk when I walked in one afternoon about 3 months ago and encountered just 2 people in the store - The Jerk and an elderly customer, a woman in her 80's, I'd say. Clearly, the woman didn't mail things often, because she was standing there, trying to cajole The Jerk by saying self-deprecating things, like "I'm so sorry you're having to deal with this old gal, who doesn't know how to send a package," or "I'm so sorry I'm asking you so many silly questions and slowing you down." She was being very sweet and was driven to this self-deprecating approach, because The Jerk was acting so clearly annoyed with her. It just came off as extremely ageist and sexist. Rather than helping out an old woman, he was condescending, and when he finished, she apologized again, and he replied, "Next time, just make it faster." I wanted to scream, "Screw you, you jerk. You should be so lucky to move that fast when you're as old as she is. Try offering her some customer service." But I didn't, and I still regret it. The next time, about a week later, there was a line out the door, but I happened to land next to an interesting physicist and had a nice talk. I took 2 boxes and asked for 2 separate receipts. The Jerk said he couldn't do that. And I pressed him for it. The Jerk asked me, "Do you mind if I ask you why you need 2 receipts?" I was too dumbfounded to say, "Yes, I mind, you jackass." So instead, I stammered, "Because one is for work and the other is for personal." The Jerk then handed me one receipt that looks regular and tore an inch off the bottom of the receipt, saying, "Here's the receipt for the 2nd package." Basically, he just tore the info on the 2nd package off the bottom and handed that to me as a receipt. Fortunately, that was the personal package, so it wasn't a huge deal, but it was after that, I started saying the prayer that he wouldn't be there when I go. Less than a week later, I returned with 2 packages. There was only one other customer and when it was my turn, I announced I needed separate receipts for the 2 packages. The Jerk took the packages and handed me one receipt. When I said I need 2 receipts, he said, "Sorry, I didn't hear you." The Jerk has now trained me, so that when I go to UPS on the Mesa, if I have multiple packages needing multiple receipts, I unload one package from the car, mail it, then go to the car and get another, mail it, and another and so forth. I wind up taking several trips to the car, mailing in between, to outfox The Jerk who won't give me separate receipts. Last note: I've been telling my husband about The Jerk. We went to UPS one weekend to mail a box and when we walked in, I breathed a sign of relief that The Jerk wasn't there. Instead, the shorter, thinner guy is there. The interaction was good enough. Just not friendly or particularly accommodating. I needed to make a note about which receipt was for which package, and when I mentioned that, he acted irritated and left my packages on the scale and walked off. I found myself about to make a self-deprecating remark (like the old lady) and stopped myself. When we left, I said to my husband, "That was the nice one!" My husband laughed, because he though for sure he had seen The Jerk in action. "Nope, I said, he's the nice one, if that gives you an idea of what a jerk The Jerk really is." To summarize, even though I haven't seen the side of Linda that people are writing about, I think it's clear that her management style has resulted in some unhappy, surly employees. The sense of customer service that used to exude from this place has died. Having said that, there is a young guy, a tall, curly-haired blond, about 20, who is there on very rare occasions. If you get him, he's very helpful and friendly and hasn't been corrupted yet. read more

Linda and her crew(Kyle, Nestor, and "the young new guy") are all fantastic. I have been coming here quite often ever since I moved to the beautiful Mesa last year in June. Whether it's for shipping, shipping supplies, candy, greeting cards, printing, scanning, faxing or you need a mailbox, you will be met with an all too uncommon level of first class service. Not to mention, very clean, tidy and well maintained. Nothin beats the Mesa;) read more

Year after year they've always gone above and beyond. Need something printed, send it via email and it will be ready and waiting when you get there to pick it up. I love to option of being able to send things guys UPS and USPS. Ideal location for people on the Mesa. The staff is very knowledgeable and Linda goes above and beyond. read more

A -10 star option wouldn't fully convey the level of filth this UPS store operates at. You would be better off investing in a good pair of shoes and walking your packages across the country than paying the abhorrent prices this disgraceful store charges. $190 to ship a single golf club from SB to Florida is so beyond unreasonable I can't even think of an analogy to fully satisfy my level of disgust. I would rather wait for Santa Claus to deliver my packages than give this store another cent of my money. Any time you ask them to package your item they stuff the box with excess filler to increase weight and price. The entire store just makes me sick. Save yourself 5x the price and go to USPS or book a plane ticket. Both are far better options. read more

The employees at this store always go above and beyond to help me with whatever I need. As soon as I arrive, I know the job will get done. They are efficient, courteous, and the price is fair. I always come here when I need something done quickly, and right. So grateful to have this store in town. read more

I send packages on a weekly basis to customers all across America. I can not express enough how thankful I am for the friendly staff at this store. They are always professional and treat me like family. I would give 6 stars if I could. I stopped using the post office and just go to this location for all my shipping needs. Very clean store and I am always greeted with a smile. Their customer service is 10 out of 10. read more

Our Mesa UPS Store is gem! Always nice and helpful staff, they go out of their way to provide good service. Ten years of history with me as a box holder. They provide a street address for my business and receive and hold all types of packages for me. UPS, USPS, FedX. They even send me emails when packages arrive! They have a mail slot for outgoing snail mail, terrific photocopying equipment, and all kinds of packing materials for sale. They even have a fax machine, notary service, and passport photos for the rare times I need those services. Thanks for 10 years of excellent service and attention to detail. read more

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Slow kind of unfriendly service. Expect to wait outside of the store and hope for a warm,sunny weather

Clean store, slow business and Linda... oh Linda... Came here today to ship two packages. Usually, I am able to snag UPS shipping bags, flip them inside out and use them to ship. Montecito and Carp UPS stores always accommodate me and so I was surprised with the response I got from Linda when I asked for FREE bags. Linda informed me that in their entire business there is no room for the shipping bags... really... Then, I saw a few under one of the cash registers behind the cash wrap and she told me it wasn't one, so I guess I must be blind. Although she was nice and accommodating in the end, I will continue to take my business to Montecito or Carpinteria where they are extremely accommodating and always kind. Bummer Linda, I bet you didn't know I was one of the biggest Yelpers in town, hope you change your attitude and carry the FREE shipping bags that all the other UPS stores carry, whether they are personally owned or franchised, somehow they are able to stay stocked with shipping supplies. read more

I am not happy at all with this store. I go to UPS and pay more because they "guarantee" next day delivery. I went in on 10/12/2020 and I told the guy that helped me I needed next day delivery and he said "no problem" I had two forms I needed signatures on from an client and they were very time sensitive, my client is an elderly woman and doesn't have access to email so everything needs to be in paper form. The guy, Paul, is his name, long hair with glasses, said they would be delivered 10/13 by end of day, I left happy. I paid $40 for two forms to be delivered but didn't matter, UPS would take care of it. On 10/14 early morning, I receive a call from my client and she explained the forms never arrived, so I went to the UPS store to ask what may have happened and I'm told by "Paul" he can't do anything about it because UPS can't guarantee next day delivery due to Covid. No refund no apology just a blank stare. So I told Paul he should've given me a heads up that next day delivery is not guaranteed, so I would at least be aware of the situation. Paul instead of just simply agreeing or even trying to sound like he gives a crap just says "well am I supposed to warn every customer that something could happen?" Uhm.. no Paul, but to the ones who pay extra for next day delivery, maybe? I was then informed by a UPS driver that same day that they do in fact guarantee next day delivery, they call them early AM's. Sounds like Paul doesn't know or care for that matter. I understand that things happen and there is no guarantee in life but come on Paul, at least pretend to give a f***! At the risk of sounding cliche, they lost a customer. I know UPS stores are all their own and have no affiliation with one another, but from now on I will make the trip downtown instead of conveniently walking to the one on the Mesa, and Paul most likely doesn't care, but I'm sure the owner does. Especially when my office has given them plenty of business. Horrible service horrible experience. Don't get me wrong, I know Paul isn't to blame for a late delivery, but if you see a customer already upset in front of you, why would you upset them more by asking a dumb question to anger them further?? Just stop, and think before opening your mouth. Customer service 101. read more

I love this ups location. There is always parking available; the employees are always friendly, professional, and helpful; they offer usps as well; they have a regular usps mail box and sell stamps; the copying machines are good and inexpensive; and the overall atmosphere is neighborly and warm. On one occasion, we had a lost shipment where the majority of fault belonged to the Northern California driver who delivered it, but Linda still went ahead and spent a great deal of time and energy resolving it for us. Overall, the service and staff here are great! read more

Linda won't let you tape anything on your own. When you ask for some label holders, she'll give you two. When you ask for more, she looks at you a little bit funny and says "how many more?". It's a very strange situation with the supplies there, it seems she is worried about saving a penny here or there, meanwhile the dollars fly out the window. read more

Wow-- a BIG "THANK YOU" to NESTER who saved me today by helping me get my Mom's birthday gift packed up & shipped out in under **8 minutes** to make sure it gets on the truck & out to the East Coast by Christmas!! What a great guy- THANK YOU SO VERY MUCH!!! read more

I hope the woman that works here is the owner because I can't imagine any employee behaving the way she does and still being employed. We get it -you hate your job and anyone who comes in the door. Maybe it's time for a change. The other employees are nice enough and I feel sorry that they have to work with this woman on a daily basis. read more

The blonde older woman that works here is always rude. It doesn't matter what you're doing, even just dropping off a box, she seems to have an attitude about it. One time when I was six months pregnant I asked for help bring a very heavy box in. She was absolutely annoyed by this request. She had me wait several minutes and then eventually rolled a dolly out without looking at me and left in the middle of the store. Other customers that were there were shocked and helped me with the boxes while she just stood rolling her eyes. I don't know why she's so angry. read more

The owner of this UPS location, Linda (old big blond woman in her late 60s or 70s) is incredibly rude and has really bad attitude toward customers. I wish I looked up her yelp review before I came here and went to different UPS location so that I didn't have to interact with this disturbing rude woman. I strongly suggest to avoid this location to save your day and energy. read more

If your on the Mesa, this is a great convenient way to ship. Friendly staff who are extremely helpful at getting your package out the door the way you want it. read more

This place is such a ripoff. UPS store charged $2.00 for the 1st page and .50 for each additional page. I had to have a 10 page document scanned, and 5 pages copied. They charged me $7.54, and then when I complained about the cost - the woman working there said it cost $400 to lease the machine a year (scanning NOT done on copier). I told her that their prices were outrageous. She told me they were comparable to other places in town. I corrected her and told her Bill's copy shop charges 6 cents a copy, and $2.00 for unlimited number of scans. Unless you're desperate, don't go there - gouging the public is their MO. read more

Went by this UPS store today the 18th to mail a padded envelope. I was quoted $24.71 to get to Portland by Christmas and $12.17 to get there the following week. I took the envelope to a USPS location and they charged me $3.00 to get it there by Friday! BEWARE OF PRICES! I won't be returning to this business. read more

Manager (blond lady in her mid-late 50's) is always grumpy/stern and seems almost irritated that she has to work at UPS ):! It's always a disappointment when she's working because the energy is so heavy/dark. Her interactions with customers are cold. Ironically the young guys who work there are helpful, pleasant, professional and happy. They're always FAST, professional and genuinely friendly! They make up for the manager's bad attitude! read more

This is probably the worst UPS Store franchise. Stay away! Arbitrary "Linda Policies" that are unclear and enforced by a poorly trained staff. Kyle, the on site notary who should lose that privilege stated that their onsite policy was 1 Amazon return per customer, or you need to buy tape. I've never heard that one before but okay. I'll return one item and visit another UPS store that isn't struggling like the USPS. So I choose my 1 free package I'll return. Kyle then arbitrarily tells me it's not a size that is part of a the 1 free tape strip "Linda Policy". It's not his policy it's Linda's and he tells me he's been told to enforce. Linda, nice job empowering your employees to be complete jerks. I'll never return to this location and follow-up with the corporate group. I called UPS and it turns out, their in-house policies are actually not inline with the UPS vision or practice protocol for franchisees. Hopefully, enough people don't stand for their arbitrary and misaligned rules and either they just bleed money on incompetent staff and reduce their one tape policy to no tape or lose their franchise. You lived up to the reputation seen here and known around town. Here's a picture of my box that originally had one tape strip but was determined by Kyle to be out of "Linda's One Free Strip policy". Looking forward to supporting the next business that takes over. read more

The UPS Store - Shipping Centers Near Me - Santa Barbara, California

If I could leave a zero I would. I am not the type to leave a review of a business even after I've had a bad experience, but this place is off the charts. I went in to print a resume, a simple, one sided color copy on resume paper, a very very easy project that should take just a few minutes to print. I first tried to use the self service copiers as I am fairly proficient at using printers. The black & white copier quality was very poor so I tried the color copier which you can only print on from their house computer that charges you $2 per 15 minutes. Not only did the printer not print my document, but the clerk had to reset the machine which takes about 10 minutes (while I'm still being charged on the computer). During that time they got a rush and they were unable to attend to me so I left without getting what I wanted to get done. I came back today thinking I could give them a second chance. Nope! Not only did the printer not work again and they had to reset it, but I was there for almost 45 minutes to get 5 copies!! The clerk ended up just taking my flash drive and printing my document behind the counter cause he could tell I was getting frustrated and short on time. After finally getting my copies, the clerk takes me to ring up my transaction. This guy really had the audacity to charge me for the computer time on top of the copies. I honestly thought it was a joke as I didn't even use the computer to print, BECAUSE IT DIDNT WORK. I understand they get busy and can't attend to everyone at the same time, but I am a patient person and let them handle the crowd first. This store really needs to have their equipment looked at. It should never take 2 different tries and up to 2 hours to make 5 color copies, and especially after all of this, you think he would give me a break on the computer charge. If you need to print, go to fedex. read more

If you need a corporate address, this is the way to go. These guys receive shipments when I am out busy flying my paraglider or teaching. Someone is always able to sign for the boxes. They are the BEST!!! read more

I am so grateful for this UPS store - have always found them kind and very helpful - I have had passport and Visa pictures taken- bought cards and stamps - shipped many things to family and friends around the world and dropped off return packages from stores- they are wonderful! read more