I hate coming here and I only come if I desperately need to. I just moved from San Ramon and wanted to get my mail held for me at the post office instead of going to my old house all the time to pick it up and the lady was just so rude and unhelpful. I don't understand why people who don't like helping people work in this industry.. She said I can't put my mail on hold and that I should open a po box and that that's all she could do for me. At least she told me to have a nice day. read more

The absolute worst mail service we've had in our years of living many locations. Hold Mail: may or may not be delivered on date promised Sorting: Constantly receive mail not at our address. Personal items, such as Bank Statements, IRS notices, Labor Union messages. VERY DANGEROUS. Am sure there are days where mail is not delivered to our street at all - especially after a postal holiday. Many complaints in our neighborhood. Don't mind if this "service" goes under. read more

Lost my package once and I called them, told me they would follow up and never did. Don't lie to me.

Worst! Wanted to make an appointment for passport renewal. Nobody picks up the phone, I called them many times for many days. It plays a message saying "leave your name, no. and someone will call". Guess what! the voicemail box is full. The carrier who delivers mail to our community kept on mis-placing mail pieces, losing packages. What a waste of tax payer money.... read more

San Ramon worst f.....ing post office in history! Idiot mail carrier lost a package i need for work / i tracked it but guess what,No one in the postal service enters any info so package can't be tracked? i also spoke to post master twice this week, He promised to call me and guess what ....... another lie, no call,no package,can't understand asian lady behind the counter,what a joke! Im out a $600 part that i need for work and idiots are to lazy or dumb to find it. read more

The older guy who handles the passport service here (I believe his name is Robert) is absolutely horrible to deal with. Every review here about him is correct. He is extremely rude, egotistic, and has no humility whatsoever. Think Soup Nazi and you'll know what I am talking about. He had no smiles on his face, talked down to us and interrupted us and wouldn't let us speak. He makes you jump through hoops just to satisfy his ego. He told us to turn off our phone and yet his phone went off during our appointment. I've never ever met anyone in customer service with this bad of an attitude. Thank god I only have to deal with this once every ten years. He was really the low light of my day and he should be fired for his attitude. read more

I understand the month of December is the busiest month for the post office. Maybe they aren't able to hire extra help. But I cannot tolerate when postal workers falsely scan packages & say they are delivered when they are not. We are all aware & worries about package theft. So when I'm tracking a package & they say it should be delivered between 5:30-6:30 I'm continually checking for my mail/packages. We had noticed the very late mail delivery during the month of December. Some nites we didn't get our mail until 8 or 9:00 at nite. My heart went out to the workers having to put in such long hours. The last time I checked was 10:30 pm and still no package. When I checked for an update the next morning the USPS tracking said my package was delivered ( although it said it was delivered at 12:22 pm the day before?) I checked about 8 am & there were several packages on my porch delivered from the USPS. Unfortunately the package I was expecting wasn't one of them. I then checked my mailbox & there was mail but not the package I was expecting. I tried not to panic- this was an expensive item. I attempted to call the post office but the phone rang about 40 times before someone picked it up & hung up. I then drove to the post office on a Saturday morning 11 days before Christmas. The line was out the door!!! I had no choice & waited 50 minutes in line. I explained the situation to the postal clerk & she wrote the tracking number down & disappeared for over 10 mins. When she finally came back she told me her supervisor would have to talk to the carrier who delivered our mail, asked for my number & told me she would call me. That didn't give me any confidence. Every time I have had problems with our mail or packages at this post office, & have been told someone would call me, that has NEVER happened. Thankfully, later that evening, the package was delivered. So why did the carrier have to scan the package when he didn't deliver it & cause me frustration, worry & a big waste of my time!! Just had another USPS tracking tell me another package was delivered Jan. 4. I just got it in yesterday's mail on Jan. 7. What is the point of having a tracking service if they misuse it??? read more

The absolute WORST post office EVER. Horrible service, the employees act like they hate their jobs, long lines, always out of supplies. Save yourself the trouble and drive to Dublin instead. If zero stars was an option, I'd give them that. read more

This is the worst post office in the county, if not in the Bay Area or in California. I've only been here for six months, yet I have seen terrible service at this post office again and again. Once, the home delivery came at 9 o'clock -- at night! I'm not kidding! Count on long waits if you go into this PO, if you dare. read more

They don't answer their phone and leave the after hours automated recording all day! Can't leave a voice mail because in the box is full. All because they couldn't deliver a Priority Mail Package as it did not have a name just the correct address. Ridiculous.... read more

I've come here many times previous to this one, but I am particularly disturbed by this encounter. I purchased 5 money orders and when it came time to pay, wished to pay with majority of the money in cash and the remainder on my debit card. Instead of processing the cash first as they have done many times before, Claudia did her own algebra on a sheet of paper and then requested that I pay what would have been the remainder FIRST, and then processed the cash second, stating that she wanted to make sure that my debit card went through. I could have paid the entire amount on my debit card, as I had actually just checked my bank balance, but if I had wanted to do so would she have questioned my ability to pay then? This to me is a blatant act of discrimination that I am extremely hurt by. read more

Grumpy grumpy! Aaaaand incredibly slow. Not a huge fan of any post office, really... this one at least has a nice large parking spot!

There is absolutely no way to get in contact with someone here. I've called many times in the past and I always get a message "please call back during normal business hours" & then it hangs up on me. They need to hire more people!! Zero customer service and lack of empathy for someone that needs to speak to someone there. read more

This place doesn't even deserve one star. I called to enquire about a package that was scheduled to be delivered today and wasn't. The USPS tracking is the worst and so I called three times the first two times no answer then a woman with an accent mumbled and said hold on rudely and that was all she wrote. I ultimately had to hang up. I tried calling again with no one answering yet again. Frustrating to see tax dollars being wasted by these incompetent rude people. They should just shut this place down. Two weeks ago I went to pick up a package which I had scheduled a delivery for. Ofcourse the guy showed up at my door 5 mins after I gave up and left(half hour after the post office closing time for that day). UPS or Fedex should just take over this whole organization. read more

Be really careful when using this post office. The workers are jaded and don't give a shit if your packages get to where they need to be. I always make it a point to go to the Dublin office..the lines are a little longer, but they are SO much nicer. Today my husband and I got a package that should have been delivered TWO MILES away. The last name was similar so we are thinking that's how it got to us. So I call to ask if I can set the package out tmrw morning because I was already scheduling a carrier pickup. She tells me that she can't advise me to leave it out for liability reasons. So I asked what she would like me to do or what they were going to do to correct their mistake? She tells me I can do whatever I want with it. What the hell does that mean? I obviously want them to come pick it up and fix this. Well, she says, it's up to me. So we talk in circles for five minutes with me trying to get her to tell me someone will come pick it up. Nope! She's putting the responsibility on my shoulders. Good thing I'm a nice person! She obviously isn't going to offer any solution because she is too lazy to take care of it, so I take the freaking box and deliver it myself. They were christmas presents and I wasn't about to trust the San Ramon PO to deliver them! Beware. If people are sending you packages in San Ramon, tell them to use UPS or to require delivery confirmation. read more

Wow they are freaking mean like a lot of post offices. Rude and can't seem to have a human interaction with customers that isn't condescending. read more

This post office is terrible, lazy and uneducated, I called for a large pick up, when the postal person showed up, he looked at my packages and left, I chased him out the door to ask him why he left, he said he was to pick up 3 boxes, I had 20, I called the postal office in SR, they put me on hold 4 times and each time someone just hung up on me, we wonder why the post office is losing money. the postal person comes to my office daily, he is lazy! read more

Thanks for losting my mail which contains items worth more than 300 dollars!!! My mail is signature required for safety. According to tracking the time it was delivered is when I was at home and no carrier knocked at all!! So they send it to a wrong address and let a stranger signed for it? The worst is the package is even signed by my name!!! This is so ridiculous that no one could believe this is happening. I tried to find a supervisor, waited more than 20 minutes, changed to another window, waited another 15 minutes, and only get the result of having my phone number recorded. The woman told me she is going to call me in the afternoon, and she did. The only thing she told me on the phone was totally useless-the package was signed in your name?-of course I know that from the tracking record!! And that is suppose to be the question I am asking you! Then she hung up and never called back today. I am so mad about this bad service ruined my new year. If the staff in this place cannot even solve a simple problem such as DELIVER THE PACKAGE TO THE CORRECT ADDRESS, I am suggesting this post office to be closed forever for everyone's happiness. FYI: Don't even try to get any help from the supervisor if your package is lost. I have been to post office twice and their reply was leave your phone number and we will call you back. Everyone was acting like "nobody cares your package got stolen". Even though they took my phone number but there was nobody trying to contact me. I called them and talked to my supervisor, and she was like "I don't know this and I've never met you before but I will call you later", then she hung up the phone impatiently and rudely. (No doubt she will never call me back.) I would like to give this place zero star or even negative but the system won't let me so. In a word, AVOID this place! AVOID! AVOID! Update: I finally found the package three months later. USPS staff did not help at all. The package was left at other's house in the same community. Thanks the house owner returned it to me. According to the house owner, the package is just thrower randomly at their door and nobody knocked on the door to ask for signature. So I assume the carrier signed for me and delivered my package at a wrong place. What a work attitude. read more

Have not stepped foot into this branch and already frustrated with their employees. Just moved here. Changed my address on-line. I was told over phone this was the only way to do it now. They do not accept change of address forms in person. I was also told you did not have to enter your credit card information any longer. WRONG. I called and questioned why it was asking for my credit card and was told if charged it was just a security hold and money would be reimbursed. WRONG. Two weeks later and money still has not been returned to my account. And charged each time for multiple address changes. Delivery man (or) woman from San Ramon continues to put a "vacant do not deliver" to this address paper in my box. Even though I did all the necessary address forms. And even though we are receiving forwarded mail. We have missed 2 box deliveries to our home. This all due to the PO workers errors. I would think living in Dublin, my mail would be delivered from the Dublin office. WRONG. Mail is only received at Dublin office. And all mail out going or delivered comes from the San Ramon office. HATED calling this office. Woman whom I spoke with on a Saturday morning was rude and impatient. She had me on speaker phone and could not hear me as she was doing something else. I had to repeat myself 3 times before she could understand me. I believe this is a classic case of cut backs and over worked employees. I will take my business of deliveries to the UPS store any time over going in person to the post office. More money to deliver but worth it. read more

I ordered a package and when I tracked it the item comments said not dropped off due to no secure location... Okay cool that's fine but where is the letter that notifies me of this? One time is fine.. next day they came by again and again no secure location and no letter. After estimated delivery date was passed an no package I called and talked to 3 people saying they couldn't find the package. BS!! It's two weeks later still no package to be honest I feel like they didn't even come by. Horrible service ...oh ya lady Barbara made me explain my story again to her after she acted like she didn't talk to me the day before said she would look for it and drop it off by end of day or call me back if there was an issue.. No call no package lol this seems very shady.. read more

Bad and slow service. I've lived in different cities and therefore have gone to different post offices, and in terms of service speed, efficiency, friendliness, and quality, this was sub-par. Another customer and I waited for 5 minutes while two ladies sat there, not helping any customer. At one point the customer in front of me looked back at me and rolled her eyes in disbelief (she had already been standing there before me too!). The line eventually crept up to a little over a handful of people. The workers were dry and barely helpful. I realize now she never answered my question. I could probably forgive apathy and inhospitable manners if the job is well done or done quickly, but no, I probably could have filled out and shipped 10 packages in the self-service as they took their sweet time. read more

I came here to pick up my mail . The service was very slow . There was a big line in front of pick up window . The staff was rude and every time he close the window , there was a loud noise because he pushed window too hard . I wish some body from post office management is reading reviews about this location and some action should be taken . read more

Self service machine broken a lot... At least 4 days last week. Also in the mail drops they only pick it up in the afternoon not one time in the morning. Lines always long, people are not to friendly. read more

This place sucks.... By the way they close 20 minutes early by locking the doors... Watch out

Understaffed, long lines all times of day, and their pickup dutch door window is no longer in service. If you just need to pick up a package, you need to stand in the main line with everyone else. read more

This Post Office has the absolute worst customer service. Several of us have asked for over a year that our community needs a larger mailbox. They totally have ignored us. You try calling the office and nobody will answer the phone. Impossible to communicate with and so unfriendly. The worse part is they get away with treating customers like this and nobody can do anything about it. The post master there is the worst. Government employee at their finest read more

Will not answer the phone. My package landed at the San Ramon post office. And there it disappeared. Promised to call me after speaking to the carrier about my package. That didn't happen either. Over all this office seems pretty well organized but the USPS in general seems to be less than optimal even though they raise the prices yearly. Priority mail means nothing..first class mean nothing either. read more

I have not been a fan of this post office ever, but after the staff was beyond rude today I decided to write a review about this place. The staff seems to always be in a bad mood and not willing to be helpful when you have questions about your mail or about the process of mailing it to other countries. I can't accept the incompetence of this place specially when you see a mother with her child wanting to use their restroom and after been told by the staff to go around the door so the child can use the restroom, the mother and the kid get turned away in front of everyone in a very rude manner. The little asian lady in charge simply said "No, no use of restroom here, go somewhere else!" that is beyond rudeness to me... I decided to tell the rest of the staff that it was plain wrong and drove 2 miles away to the other post office to send my package.... never again I am coming to this place... INCOMPETENCE and RUDENESS at their VERY best! read more

I just wanted to drop off my pre-paid package and had the worst costumer service I have ever encountered. I had to tape my label on with Scott tape and essentially pray that this label won't fly away! Every other USPS would tape it on for me. Clearly this location must be paying too much for rent to afford to provide this luxury to their customers. read more

The absolute worst... period. I lived for many years in San Ramon, only to have my mail and packages misdelivered regularly to wrong addresses. I complained to the local Post Master, the National Complaint Center, and local politicians, only to receive the same terrible service. Finally the regular mail carrier was changed and correct delivery improved, although not 100%. I moved a few months ago. In doing so I personally went to this Post Office and turned in a completed change of address form. I handed this change of address form to the counter clerk and asked they closely look it over for errors or omissions. I was told it was good, and mail forwarding would begin immediately. Well, for several months now, I have not received mail forward to my current address. Almost weekly I learn of mail that was never forward as my change of address form requested. The next time I hear that USPS wants to raise rates I plan to write my political representatives a letter announcing "Hell No". read more

Worst post office. They keep loosing all my packages. The tracking says packages are delivered, but even if we check immediately we could not find the packages. This happens only with USPS. Other carriers seem to deliver packages properly. If you end up complaining, you will get to meet the manager but no action will be taken. They will mention that they will call us back in 2 days, but nothing will happen. I have lost lot of my important stuff after moving to his new home. Really pathetic service. read more

It's the post office...... it's always slow. The staff is somewhat friendly. Again it the post office what do you expect it to be like? Lol

No phone service on Saturdays but the auto attendant doesn't tell you that! I drove in to inquire about a package which has out-of-date information on USPS.com and they gave me a lot of run-around, sending from window to window, only to eventually determine it was out on a truck for delivery! A delivery which I missed because I spent 45 minutes in their office while they tried to figure out what is happening! No one at this location cares one bit about their customers! read more

Horrible service!!!! They need to close this post office they are good for nothing and Good luck trying to reach anyone there by telephone it sends you to voice mail but you cant leave a message because the voice mail is full!!! I purchased certified mail one month ago with tracking and the letter has never been delivered nor returned to me I contacted consumer affairs and still no one knows where my package is The storage manager at this post office very unprofessional and should be fired I will never use this post office again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Worse post office EVER!! THEY HAVE A RECORDING ON SAYING that they're closed even during business hours, voice mail is full, can't pound out to anyone accepting calls. Worse thing is the mailman delivered my package to the wrong address, and I have to take the time out of my schedule, because they don't answer the phone. Can I give this post office a zero, or no stars! If u have a phone system it should be against the law to not do your job. read more

Made an appointment to get my passport and Robert was so helpful and informative. The process ran smoothly and faster than expected. Thank you for your help, Robert! read more

I come to this post office when I'm up in San Ramon visiting my boyfriend. I live in San Jose and the post offices there are nuts. I know this is a large hub and a lot of people have complained about it, but I have never had an issue here. Always easy in and out , and when the post box for packages was filled up ,I had a very nice employee come take my packages for me without me even asking. Very nice service. I do not get this in San Jose. read more

It is my third time calling this office after my 85 year old Mother had no where to park because this Post Office MGR allows their delivery staff to park their delivery trucks in handicap parking. I spoke to one manager Luis Gudios who didn't care to much, and I asked to speak to the Postmaster for this area. I was told he would return my call as soon as he finished another call. I called back after 3:00 since I didn't receive a call back, and he had left for the weekend. THIS IS ILLEGAL read more

Unfortunately, this review is coming from my one and only experience with this particular post office thus far. They've had a package of mine since 12/5/18 (it is 1/2/2019, today) that I was hoping to have before Christmas as it contains holiday clothes for my child. I've scheduled a redelivery online and on the phone... still nothing. I've tried calling to talk to a human about my delivery and the phone has rung until I receive a 'dead' line tone... I'm just looking for a solution on how to get my package delivered (even though my baby won't fit into these items next season...). Just very disappointed. read more

I've been here three times. The service is slow, but its not bad. Most of the delay is due to the customers asking questions. They usually have three employees working the counter in the afternoons. When you decide to drop off a package here, try not to do so if you are in a rush. The most important thing, they've always got the job done. read more