Arrived at 1215 on a Saturday to ship off a package to my brother currently deployed in Iraq. While there was a line, it moved swiftly as three Asian women in their 30's staffing the counter dealt with the backlog efficiently. I completed my customs form after my arrival off to the side. I was hoping there would be a scale as there sometimes is, however despite the big location, there was no scale. I jumped in line after the form was completed, and after several minutes dropped my package off in front of the teller. As I told her, here is a package going to an APO, the custom form is filled out except for the weight and here are 2 already stamped letters to mail out (there was no immediately visible mail box in the post office so I gave them to the teller instead). 1 minute later she filled in the weight, stamped the custom form, stuck it on the box, I paid in cash and was on my merry way. Hassle free really except for the lack of a scale (not a big deal though as the line was moving) and they weren't accepting debit/credit card transactions that day for whatever reason. Not a big deal for me to ship a box flat rate @ $12.50 but that may rub others the wrong way. Finally, compared to my local post office on College & Ashby, the line flew by quickly due to having more staff and parking was a breeze compared to the College location as well. All in all, I'm very happy with this branch and would come back for my daily mailing needs in a heartbeat if only I lived nearby.. read more

"They Hate You When You Walk Inside" This place is the worst of all I have been to postal office all over the world never seen employee rude to the customer like the one in San Ramon. I hope they fire all the employees in the counter and bring some smiling face or at least some one looks at be customer and values the business. If you wonder why USPS is going down visit this place you will get your answers. read more

Once again, no mail delivered on 7/25 to Galemeadow Circle. Getting to be old news! Worst PO ever! Also, some nasty and sarcastic personnel. read more

Staff are generally pleasant,but they are still typical postal employees. I have a prime PO Box which allows FedEx or UPS packages to be delivered to my box. A FedEx package was delivered to the Post Office, yet a day later they still hadn't placed it in my box. The lady at the counter was busy chit chatting in Chinese with another worker and a customer. In between her conversation and giggling she reluctantly tried to address my concern. Sorry to get in the way of your socializing. Bottom line: she could have cared less about finding my package and told me to keep coming back. I asked to talk to a supervisor but she said she went home. This wasn't my first issue there. When I went to purchase a PO Box, the lady that was helping me was clueless. I had filled out the forms which I downloaded from the USPS website but she wasn't familiar with them. She had me do a change of address which was completely unnecessary and took me hours and hours to undo. Now I avoid her like the plague every time I go in. There's a tall mail supervisor who's very rude and condescending. The majority of postal employees at this location are useless. All they are capable of is mailing letters/package or selling stamps. If you have any issues with mail delivery, it's a nightmare. There's no accountability or customer service. Wish they would privatize USPS. read more

I'm only giving it an extra star because there is a woman there who every now and then is nice. But the man who clearly is a govt worker only in his mind is not so nice. If I ask about stamps and different kinds - don't get ornery with me. Why the hell would the USPS create cute and different stamps if y'all didn't want us to buy them. Have a friggin book out that has a sample of all the stamps so I don't have to ask "What about this one, or that one?" I'm gettin so hot and bothered now just typing this that I want to drop the score! Trust me, I would much rather deal with a machine to buy stamps, but someone in the postal world just hasn't figured it out. Too bad. read more

I trust USPS service. People serving on counter were little rude but can't help. I was not able to figure out few things on automated machine so have to go to counter :( They have mailboxes available. Prices are cheaper than any private but service may not be convenient. read more

Still the worst service ever! I've decided to use FedEx from now on. I live in an apartment and if I receive a package that isn't possible to jam into the box they wont make an effort to walk 10ft to put on my doorstep. Now they've been just leaving me the slip to go and pick it up. When I go to the pick up door there are two other people in line with the door closed (this is on a tuesday afternoon... not busy at all). We wait for a couple minute before I ask the first person in line if anyone has helped him which he said yet but rang the bell again. After another 15 minutes of waiting for the first two customers to be helped its finally my turn.... no customer service or friendly smile or anything. Takes another 5 minutes to look over id and retrieve package... i seriously hate this place read more

I called the P.O. 13 times today. No answers. I can't figure how to contact the supervisos to report them. There is no one that I can a complain to. 0 Stars . read more

Avoid at all cost. The one star is only for one white lady one time whom Helped me that was very nice and cordial. But overall the experience was a crazy nightmare. They lost my package, and an indian lady whom picked up a phone one time I called gave me major attitude was extremely rude something I have never ever in my life has experienced. The lady not only gave attitude but put me me on hold for 30 minutes and had the nerve to hang up on me while i was speaking to her. She was not the only one extremely rude. Another operator claiming to be the manager was also not helpful and rude, which then I requested to speak to someone else so they handed me the phone to another rude disrespectful person that was a male. He was questioning and insulting my intellect and ability to spell. What is going on? What is wrong with these people? Not only did they lose my package which was an important package I been waiting on. They kept transferring to different people, whom none helped me and had the nerve to blame me for the lost package spoke in a demeaning way. Til this day I have not retrieved my package, we found out they dropped it at another persons home, my Worse nightmare. Avoid this disrespectful, irresponsible place at all cost. Always extremely rude and disrespectful for no reason. And you have to repeatedly call and chase them. They never return your calls. I called the USPS customer service line and they do not help either. They just have the same rude people call me back to still ask the same question "have you gotten your package" ? And apologize. You apologize but you are still asking the same question and still being rude. Where is my package? You are a joke the whole establishment is a joke. USPS is a Joke. I wish someone can do something about this, we cannot have or packages lost and nobody take responsibility for it, especially when they dropped it off at the wrong house. Horrible just horrible. I hope USPS is proud of their rude behavior. I never deal with such rude and disrespectful people in my life. Three different rude people who had the nerves to be rude and hang up on me as I was speaking to them three or four different times, after losing MY package. Who do you people think you are? Please don't work there if you cant do your job right or even have respect for yourselves and others. Such a shame. I am embarrassed and appalled for them. I hope one day they get their act together. Or somebody do something about this. read more

Our MAIL Man is Ryan of San Ramon post office. He always comes with a smile on his face, says hello to everybody, and people in this area just love him. I see the neighbors greet him and they always have a smile on their face. He should be a trainer to Mail people, as the rest do not speak, and some of them are down right rude What a joy to have someone that you can look forward to and greet. It is so sad when he goes on vacation, then only the mail comes without a smile. He should be recognized as one of the best Mail Persons around San Ramon. He goes out of his way to please the people he delivers mail to. Doreen read more

Today I had an appointment today to renew my passport at this office. When I got there, someone immediately directed me to the gentleman who handles passports. My appointment actually started a bit early. He was knowledgable, thorough, yet very efficient. For some reason, I was nervous about it (my situation is that I had to provide birth, etc. info on 5 people, so that was a lot of work). He was calming, yet kept it moving forward easily. I highly recommend this location for passport renewals. read more

The only person with a brain there is a woman named Angela...I think she's the supervisor. She went out of her way to help the past two weeks trying to locate my package. Well she found it today and called me when she found it. She's a very nice lady and seems like the only person over there with a clue. Ask for Angela if you have a problem, she will do her best to solve it for you. read more

First off I had a package with signature confirmation, they only made 1 attempt before letting me know I need to pick up. Then they close the pick up window and make me stand in the regular line for my package! As a bonus Robert very rude dude that tells me no I have to wait I. The 30 minute line! Horrible attitude and do meaner l! This place is 100 % garbage!!!! read more

How many times can someone complain about how horrible your delivery services are! I ordered a package from London, it made it all the way to San Ramon but stupid FedEx trusted your office to make the final delivery & guess what, IT'S LOST! It's really suspicious that packages from Nordstrom's or big boxes go missing! I have a camera at my door, my package was NEVER delivered but it's really interesting there's even a time of drop off time, I don't know if these idiots doesn't know how to read #s because it obviously never made it to my house. How sad that so many competent people are looking for a job to feed their families but San Ramon USPS continues to hire & keep those who steal people's packages instead of delivering them! Why is it that I never have issues with Amazon or UPS or when FedEx delivers my items behind my door. I hope whomever that has stolen my package will see this message & realize what a loser they are!!! read more

Horrible customer service!!!! The man in charged of the Passport appointments was extremely rude, disgusting and offensive not just to me but to everyone. What an awful experience. read more

I would like to say that I am fair when it comes to my reviews. I make sure to visit places multiple times and often try to give the benefit of the doubt; however, this post office is terrible. I wish I could give this place a zero star ranking. One star is FAR too generous! Granted it is a government agency, but at least pretend to want to do your job. The staff is rude and unhelpful. Whether in person or over the phone, they provide you with no assistance and seem exasperated whenever they are asked to do something. It is truly disgusting. Need to contact them over the phone? Good luck! I would say 9 times out of 10 the phone rings incessantly, without anyone picking up, until the phone call ultimately times out at around 5 and a half minutes. Yup, I put the phone on speaker and let it ring ... just hoping someone would pick up, but no. There is a reason USPS is going down hill. I don't mind paying extra for UPS or FedEx since at least they have an understanding and helpful staff. read more

I came in around 11:30, a few people in line and the staff moved them through quickly. Letrianna was extremely friendly and knowledgeable. She made my experience truly easy and wonderful!!! read more

Just got word today of my pkg safe arrival to Israel. BIG THANK YOU!!!! I wish I knew her name but this is a reflection of the team. You were helpful, courteous and went way beyond the call of duty as I was nervous about my shipment. Even if I move, you will be my go to usps location. Keep up the great service. You know a little goes a long way in this world With gratitude Debbie read more

Note that this review is based on 3 visits: 2 early mornings and a Friday afternoon drop in. Both times in the morning, I've come in at 8am for a priority mail box or to use the automated machine to mail the box myself or purchase stamps. Efficiency at its best. Service wise all I have to blame is myself if I do it wrong but never had a problem. The service at counter on a Friday at 12pm didn't turn me away (no wait!!! ) and they had the stamps I wanted (seed packets w flowers snd international forever ones). So convenient. Forget the busy, disheveled post offices in SF that are close to my place that never seem to be open and have no machines (*cough* San Bruno & Excelsior you know who you are). This is my home base for the days when in this area. read more

The most condescending experience with one of the employees. There's a huge difference between kindly and thoroughly explaining something to someone versus imparting your superior knowledge in a condescending tone to us subordinates... this woman took on the latter approach. read more

I am giving this post office 5 stars solely because of Renee! I traveled from San Jose, and came here before an event I had to go to in San Ramon. I came early so I could beat the weekend crowd. I had just finished some of my wedding invitations, and I didn't know what to expect. I knew that it would cost a bit more because of the square size and the weight. Luckily, it didn't turn out as bad as I imagined. It helped that Renee helped me! She was super nice, patient and helpful. She recommended some really pretty stamps and even reminded me that in a couple weeks, the postage on postcards will go up to 35 cents. Even though they didn't have the matching set stamps, she had other cute alternatives which I actually liked better because it wasn't super matchy! I also wanted to get the envelopes hand cancelled instead of through a machine. I was worried that it would get messed up when ran through the hopper. The other guy working in the post office was super rude and really didn't care to help me. He really doesn't understand how to care for or treat a bride! He should know we are stressed out creatures. Guys just never understand... I may have to make the trek back here to finish off the rest of my invitations. I've never had anyone at any post office be so nice to me. Most of them have been pretty rude and unhappy. This was the first time I've ever felt someone cared and was willing to help. Thanks, Renee! I hope you read this. I super appreciated your help and awesome customer service today! read more

I don't shop online much, but when I do, these people lose my packages. All the carriers need to do is mark item as "delivered" and they are off the hook from any accountability. read more

HORRIBLE. Slow long delayed process of everything involving one of the many geriatric front desk employees. I thought I was at a care home! Someone in charge of this place needs to experience it for themselves by waiting in line. My baby learned how to walk while I waited in line! HORRIBLE S L O W service. read more

Terrible! In the last year they lost 6 our packages, I opened claims, tried to complain about it but nothing was done, packages were never found. Also, lately I have noticed we barely get any mail at all in our mail box. It looks like retaliation because of my complains. Letters and packages are still disappearing. read more

Just got a stack of mail that was delivered to my neighbors house for a week ( while they were on vacation) this is not the first time this is happened i'm really tired of my mail getting lost or sent to the wrong address. What's the use of tracking your package if it never makes it to your front door what's the use of all this high-tech technology if I mail man can scan a package while looking at the wrong address and still make a delivery... read more

Don't you wanna update your working hours holiday schedule maybe or you just don't care about your online presence and your clients ‍

Agree with others. Very incompotent Post Office. Perfect example of why the Post Office needs to be privatized. This specific post office continually delivers the wrong packages to my condo (I live right behind them). Plus in office, half the staff is moody and the other half is extremely slow. This advancement by seniority process has got to go......Cant believe service like this exist. read more

So I just called the San Ramon office regarding a vacation hold on my mail, and they were EXTREMELY helpful! Looks like they read yelp and are doing something to improve service! Couldn't do a 5 star because I called about 15 times on a Saturday with no answer, despite the message stating they are open on Saturdays, however, I got the answer I needed today from someone who was super nice to boot! read more

This place sucks first of all the mailman left a post card at my door to pick up in the Dublin location I went there and they told me it was in the San Ramon location. The. I went there and the lady barely even wanted to work and then she sent me to someone else who was suppose to help me and she put abbot available sign on the window until I said something to her then when I got to the window she didn't even look at my receipt she automatically said my package was returned to sender then I arrived back home and the leasing office had a package for me and guess what package it was it was the one that I tried to pick up from the post office! So at the end of it all why didn't the mail man leave the package at the leasing office the first attempt? Can I say dumb ass! read more

Went here for passport appointment. Robert (passport guy) is knowledgeable but does not have any personality. He is very dry and robotic. In the middle of processing the paperwork, he instructed me to do 3 different things at once. I had to tell him to slow down since I can only do 1 thing at a time. Maybe he just needs a smile. read more

If it was possible to give this location zero stars I would. They did little to no help on helping me find my package. When I told them my tacking number the workers had me get out of line and print it on their little computers. Then had to get back in a long A** line just for them to tell me that the delivery supervisor would give me a call when they locate my package... even when I plug my tracking number into track my package on the usps website and it says it's at this location. I ask for the delivery supervisors number and call them no response but an automated voice message saying please call back in these office hours which is mon-Friday;8:30am-5pm closed on sundays. Today is Friday and it was 10:00am when I called. The San Ramon Post office really needs to step up their game we live in such a lavish city but have the worst customer service. read more

The tracking number says delivered at the front yard, but never saw my packages, I lost three in a row. Checking with office, just said they were delivered. Very bad quality service. Forward mails never come to new home. read more

San Ramon Residents - 94583 - I FINALLY spoke to a Supervisor at the Post Office on Alcosta Blvd. Her name is Barbara and I was able to reach her at (925) 277-0786. Alternate number (925) 277-1571. Residents need to call and voice complaints. read more

One of the worst run post offices I've ever used. Poor communications, poorly written signs, ad hoc decisions on when to wait in line vs wait at the side vs wait at the pick up door. Sometimes, Told to move in to different lines multiple times within minutes. This please needs better operations, better communications and better signs and oversight read more

Lost my package once and I called them, told me they would follow up and never did. Don't lie to me.

I understand the month of December is the busiest month for the post office. Maybe they aren't able to hire extra help. But I cannot tolerate when postal workers falsely scan packages & say they are delivered when they are not. We are all aware & worries about package theft. So when I'm tracking a package & they say it should be delivered between 5:30-6:30 I'm continually checking for my mail/packages. We had noticed the very late mail delivery during the month of December. Some nites we didn't get our mail until 8 or 9:00 at nite. My heart went out to the workers having to put in such long hours. The last time I checked was 10:30 pm and still no package. When I checked for an update the next morning the USPS tracking said my package was delivered ( although it said it was delivered at 12:22 pm the day before?) I checked about 8 am & there were several packages on my porch delivered from the USPS. Unfortunately the package I was expecting wasn't one of them. I then checked my mailbox & there was mail but not the package I was expecting. I tried not to panic- this was an expensive item. I attempted to call the post office but the phone rang about 40 times before someone picked it up & hung up. I then drove to the post office on a Saturday morning 11 days before Christmas. The line was out the door!!! I had no choice & waited 50 minutes in line. I explained the situation to the postal clerk & she wrote the tracking number down & disappeared for over 10 mins. When she finally came back she told me her supervisor would have to talk to the carrier who delivered our mail, asked for my number & told me she would call me. That didn't give me any confidence. Every time I have had problems with our mail or packages at this post office, & have been told someone would call me, that has NEVER happened. Thankfully, later that evening, the package was delivered. So why did the carrier have to scan the package when he didn't deliver it & cause me frustration, worry & a big waste of my time!! Just had another USPS tracking tell me another package was delivered Jan. 4. I just got it in yesterday's mail on Jan. 7. What is the point of having a tracking service if they misuse it??? read more

They don't answer their phone and leave the after hours automated recording all day! Can't leave a voice mail because in the box is full. All because they couldn't deliver a Priority Mail Package as it did not have a name just the correct address. Ridiculous.... read more

I've come here many times previous to this one, but I am particularly disturbed by this encounter. I purchased 5 money orders and when it came time to pay, wished to pay with majority of the money in cash and the remainder on my debit card. Instead of processing the cash first as they have done many times before, Claudia did her own algebra on a sheet of paper and then requested that I pay what would have been the remainder FIRST, and then processed the cash second, stating that she wanted to make sure that my debit card went through. I could have paid the entire amount on my debit card, as I had actually just checked my bank balance, but if I had wanted to do so would she have questioned my ability to pay then? This to me is a blatant act of discrimination that I am extremely hurt by. read more

There is absolutely no way to get in contact with someone here. I've called many times in the past and I always get a message "please call back during normal business hours" & then it hangs up on me. They need to hire more people!! Zero customer service and lack of empathy for someone that needs to speak to someone there. read more

If I could give these worthless government hacks a negative five, it still wouldn't be an accurate review. They are grossly incompetent! The USPS as a whole is disgraceful, but this office is the epicenter of incompetence. They delivered a package to my house and the contents were empty. So to do me a favor, the mail carrier signed on my behalf and threw the empty box away. Hey thanks! Since I hadn't seen the package and had been waiting on it, I checked the tracking number. Showed it was delivered on a day when I was at work. Hmmm. I go to file my claim for a box and it's contents that were never actually delivered, and of course the USPS denies my claim out of hand. Why, you may ask? Well, because in the system the package recorded as delivered. Why, again you may ask? Because my morally uncentered post person forged my signature, thus indicating the box was delivered and that I, in fact, signed for it. to be clear, I am not making this up. Seriously! This actually happened! No Joke!! I'm not exaggerating!!! The post person's own management admitted this was done by one of their employees. I frankly would have left the entire affair alone had my claim been honored but they added insult to injury by throwing my stuff away and then denying me any evidence that would typically be used to support my claim in the first place. Double thanks!!I I suppose there is at least one person at this facility that has his stuff together. His name is "Harold." He is unfortunately surrounded by a hive of morons who undoubtedly can hardly walk and talk at the same time. I spoke to him one day and called back to discuss my lost package the following day, as there was supposed to be an update on the matter. A woman answers the phone and tells me "Harold doesn't work here, he's at another building". After haggling with this idiot for a few minutes about whether "Harold" worked there or not, I waived the white flag and asked for ANY supervisor. She put the phone down and never returned. Calling this place is like calling a friends house and they let their two year old answer the phone. It's only fun for the two year old. These people would be a hit at GITMO. Anyone would confess to any crime (guilty or innocent) with these people at the helm. They will frustrate you to the point of insanity. They may actually be brilliantly adapted at the art of doing nothing, which may actually be the point of it all in the first place. Hurts the brain too much to wonder which it is. Are they truly dumb, or are they brilliantly lazy??? Uuuuuugh!! DO NOT ASK FOR BARBARA! If she comes to the phone ask for another supervisor. She can't make any independent decisions and will always put you off to another day so as to avoid dealing with the problem. She is of no help whatsoever... read more