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US Post Office

2.9 (73 reviews)
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Reviews With Photos

Mia W.

Love this post office. It's clean and organized. And all of the post workers are always so helpful and courteous. Thank you postal workers!!!

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6 months ago

Helpful 0
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1 year ago

Helpful 0
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2 years ago

Helpful 0
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3 years ago

Helpful 1
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2 years ago

Helpful 1
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2 years ago

Helpful 28
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Oh no 0

5 years ago

Helpful 1
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7 years ago

Helpful 4
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2 years ago

Helpful 0
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6 years ago

Helpful 1
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Photo of Alex K.
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40

4 years ago

Helpful 1
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Photo of Yu S.
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5 years ago

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Photo of Ana B.
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46

3 years ago

Helpful 1
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5 years ago

Helpful 4
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Photo of TC L.
88
5
0

3 years ago

Helpful 0
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Photo of P E.
27
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18

7 years ago

Helpful 1
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Photo of Chris W.
38
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9

6 years ago

Helpful 1
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Photo of Ivy S.
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9 years ago

Helpful 10
Thanks 0
Love this 8
Oh no 0
Photo of Mya A.
129
24
1

5 years ago

Helpful 2
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4 years ago

Thank you Karen for your incredible service! Easily the best and most professional post office in Pleasanton.

Helpful 0
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8 years ago

Helpful 0
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8 years ago

Helpful 1
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9 years ago

Helpful 0
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12 years ago

Helpful 5
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Oh no 1

11 years ago

Helpful 3
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6 years ago

Helpful 0
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3 years ago

Worthless people unable to assist with anything at this post office. They have horrible attitudes and aren't friendly. Stay away.

Helpful 1
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5 years ago

Helpful 0
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8 years ago

Helpful 1
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15 years ago

Helpful 0
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Photo of Kat S.
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7 years ago

Helpful 0
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18 years ago

Helpful 2
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11 years ago

Helpful 1
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Photo of Auri S.
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11 years ago

Helpful 1
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13 years ago

Helpful 0
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12 years ago

Helpful 1
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5 years ago

Helpful 1
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Photo of Lisa Z.
129
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3268

11 years ago

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16 years ago

Helpful 0
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18 years ago

Helpful 1
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Ask the Community - US Post Office

Review Highlights - US Post Office

O.'s in Pleasanton, Dublin, and San Ramon because it's not on a main road.

Mentioned in 4 reviews

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US Post Office - Scheduled appointment, but the employee was often in the back, making assistance difficult; interaction was very rude and unprofessional.

US Post Office

(57 reviews)

I am writing to share a negative customer service experience at the Sunol Post Office (11925 Main…read moreSt, Sunol, CA 94586) regarding my passport appointments today. I had two passport appointments, the first from 9:45 AM to 10:15 AM and the second from 10:15 AM to 10:30 AM, and I arrived early for both. I filled out my passport forms at the office, following all procedures. Even though I was within my scheduled appointment times, the employee still refused to complete my passport application and very rudely told me to reschedule. From the beginning, the employee assisting me spoke rudely and tried to argue. I calmly asked him to speak respectfully, but at that point he began raising his voice and threatening to call the cops, repeatedly telling me to leave the property. He also appeared to avoid interaction by staying behind the counter and refusing to engage. I politely asked for his name three times, but he refused to provide it. I told him I would leave a negative review, and he responded that he didn't care and that I could do whatever I wanted. The way I was treated felt discriminatory and, from my perspective, came across as racist. As a result, my passport applications were not processed, and I had to reschedule both appointments, which caused significant inconvenience and stress. In my opinion, the United States Postal Service at this location should ensure employees interacting with customers maintain a professional and respectful attitude, because this level of service was unacceptable. I hope this situation is reviewed and that customer service improves so others do not have the same experience. I wish I could give this place less than a one star, but there's no option for that.

Very rude people and disrespectful don't I repeat myself again don't go here!! They're very rude…read moreand they act like they own the place!! Very rude Indian person he acts like he's the boss and owns the place, I wish I could give them -0 but I can't very bad customer service don't not go here!!

US Post Office - postoffices - Updated May 2026

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