I thought this post office looked really vintage from the inside which was neat! Historical…read morelandmark buildings are always interesting to be in. It is a bit dark inside though and a bit cramped. I just had to drop a package off and get and receipt and everything was fine. The line for service ended up being like 15-20 people by the time I left though! It seems that lunchtime rush is definitely a thing here.

I always forget about this post office even though it's located super close to me! It's a…read morehistorical building, which may be why pets aren't allowed? I've definitely brought my dog into other post offices, but this one specifically has signs stating no pets and only service animals allowed. The last few times I've come by, the staff have been pleasant and helpful. There was only one person working though, which is fine when it's slow, but when there's a line, it becomes a bit of a wait. I just wish they had a self-drop off box for after-hours!!

I'd like to leave a review for Chanda! Every time I come in,…read moreshe is always friendly, helpful, and professional. She always guide me on the best way to send my packages and makes the whole process much easier. It's honestly hard to find this level of customer service at USPS, and I wanted to recognize her for it. If you visit this location, you can expect helped by someone who truly cares about helping customers.

Every time I go during the day to this post office, their staff is gone! Can't do any transactions,…read morelike mailing packages or asking questions. Don't bother going to this location!

Mike goes above and beyond and has great customer service. I appreciate him and he makes mailing…read morestuff off a new experience! Everyone in this area should mail stuff through him.

I used to use this post office regularly, since I work in the area. The guy that works behind the…read morecounter, Mike is always smug and condescending. This shop is way behind, technology-wise and always appears very sloppy, unorganized, and badly in need of dusting. It's also very off-putting when politics are discussed with customers, as well. Many times when I've been in the shop, I have listened to Mike disparage immigrants, and and openly share his opinion on women's rights. Really gross. Just steer clear of this USPS.

This is my favorite post office! It's not perfect, but I have lower anxiety when coming here…read more The post office is conveniently located off of Hillsdale and Foster City boulevards. Nearby is the public library, restaurants, Starbucks, Indian Grocery, Highway 92, the fire department, the police department... I actually haven't see many police officers or vehicles when I go to the post office, but one did randomly pop out of nowhere to help me with my packages one day. So I do feel a little bit safer coming here at night for my errands. It is also less crowded at night. But sometimes they lock the package drop-off even on weeknights when it isn't a holiday. They have a self-service kiosk that I tried to use, but I could not figure it out - hopefully you don't pay for expedited shipment only to find the dropbox is locked. Maybe whoever locks it works the next shift and they want less packages to process the next day? One time, someone just left their packages in front of the dropbox unattended. During the day, the postal workers are friendly and helpful (and forgiving). There are also more pedestrians because of the businesses and also because the post office shares the building with the Atria senior living complex. I often see seniors walking around. There is ample parking and several 15 minute slots - you can park across the way if you don't mind walking.

This post office is hella slow. Had to send back my Bay Area Fast Track and there were 3 ladies…read moreworking for only 2 of us in line, and they moved slower than a snail. Convenient parking though and practically empty. Just slow.

Posted hours are wrong, it closes at 4:30pm not 5pm. A sign on the Post Office doors reads closes…read moreat 4:30pm, but the USPS website and this website still has 5pm. If they fix that, I'll upgrade my review, because other than that I've had good experiences there.

This post office is regularly understaffed and parking is hard. I'm the second person in line right…read morenow and I've been waiting almost 10 minutes. The only postal worker here is doing a passport application and we are all stuck. I hope I don't get a parking ticket!

Most days I ship, the transactions are usually easy and I'm in and out within 10 minutes. The…read morepostal office employees are usually nice and I can go about my day. Today, I made the mistake of having my package being 1 ounce over the limit for this particular service. That's fine, I can pay the additional fee. What was frustrating was that my previous label was not nulled & refunded, on top of being charged for the second label. Furthermore, the clerk denied me access taking pictures of the new label created before shipping. Having the receipt is fine, but it didn't have my recipient's name on it. All around annoyance, but I don't foresee issues with future transactions so this is a rare instance.

The counter staff are always lovely and very customer service oriented, but the manager/supervisor…read moredoesn't run the office well in general. no one ever answers the phone and there's no voicemail. They frequently don't pick up packages left well before the time deadline, especially on Saturdays, meaning packages just sit there from 15 min before the last empty/pick-up time on a Saturday until 3pm on the Monday when they finally get sent to the main distribution center. don't ask me why they don't send stuff to the distribution center after the first pick-up in the morning! And they also frequently sent packages back to the main distribution center instead of delivering causing delays. Use the San Carlos post office whenever you can, it's so much better!

This is, without question, the best post office I've visited. The staff are consistently friendly…read moreand genuinely eager to help every customer who walks through the door. Even over the phone, they're a pleasure to speak with -- warm, patient, and efficient. I honestly can't recall a more pleasant post office experience!

https://www.youtube.com/watch?v=_rAsCNuKVHg This says it…read moreall. Rude, uneducated employee who don't even know the rules of the post office that are on their Poster 7 on the wall.

I agree with everyone.. not so friendly here.. I was in and out with my service because I needed to…read moremail something out but pressed on time I didn't pay no attention to how he greeted me.. but there was a lady that came in asking questions about doing passport photos they do not offer it at this location but he rudely repeated himself where the next location would offer their services explaining to the lady that she needs to make an appointment for passport services she didn't know this, but he got irritated because he kept expressing to her that you need to go online possibly the library could help you and she was like well can I still go there and see if they can explain to me how to do it his response was "good luck"

Anyone trying to drop off packages with prepaid Ebay labels - AVOID this location. Clerk would not…read morescan my prepaid Ebay label because said it was post dated for the next day. I've done this for years with post offices all over the Bay Area and never ever had a problem. I ended up driving to Primrose location right after and clerk was friendly and scanned it with no issues...

I had an excellent experience at this UPS Store yesterday. I needed color copies printed of a…read moreboard meeting presentation, and the staff here was great to work with. I called the store, got their email address, and emailed the presentation to them. I then called to confirm receipt. They were able to have my printouts ready for pick up in less than 45 minutes, which I really appreciated. The staff was friendly, helpful, and accommodating. Thank you for your support, UPS Store Burlingame!

Wow, That's the perfect word for shruti(sp).... She is a perfect wow.. notarized the heck out of…read morea complicated document, perfectly the first time!! Handled the shipping of said document all the while with a sunshiny smile and level of competence surpassed by no one!! Keep up the good work, and I will return soon..

The direction for this locatuon somehow isn't being recognized properly on Waze, I tried it twice…read moreso maybe it's waze. This location iis good if you're around downtown but parking is bad. However, FedEx in general has been bad and had lost my package 3x and wasn't happy about that.

The customer service here leaves a lot to be desired. I went by to drop off a box of books that i…read moresold online. I didn't have any packing tape at home and there was none out for customer usage that I could see. I already had my shipping label, so all I was missing was the tape. There was one person there, who i'm assuming was being assisted with photos, and two employees. I stood there, holding a heavy box for probably close to 10 minutes, and they never acknowledged me. Both employees looked at me and ignored me. Neither said anything about being right with me, or it would just be a minute or anything. They never said a word, just ignored me. And I stood there holding a heavy box the entire time. Then I noticed the sign about their "full service surcharge" which basically states that if one of their employees has to do something for you, you have to pay for it. Since I already had my shipping label, I was not about to pay for them to tape my box. So I scanned my label and dropped my box in their chute. Next thing I know, i'm about to get into my car, and one of the employees comes out and starts yelling at me because my box wasn't taped. His exact words were that it was all over the place. He told me that I had to wait for them. I responded that I did wait for 10 minutes, and they ignored me. He just kept yelling at me that next time I can't do that. So here's the thing. I am sorry that my box made a mess, but the thing is that I doubt that happened. The box was packed pretty tight, and it did not drop that far. So while a couple of books probably fell off the top, it wouldn't have gone all over the place. Basically, there should have been tape out for the self service they push so hard, like every other shipping store in the area. Otherwise, don't threaten to charge a fee for shipping a box and don't ignore your customers. I did not appreciate being yelled at and humiliated in public over their lack of customer service. Next time I sell books online, i'll go to the FedEx store in Millbrae.