7/25/24 Dropping off post cards for friends…read more Quick stop over--this little post office near the Historic District of San Juan Capistrano (Los Rios) is very aptly placed & located a few blocks over. Just needed to drop off from the actual place (rather than from home). Love that there's a drop box that you can just drive by & drop your stamped or metered mail. And Just like that, we're on our way to our next destination of our mini getaway.

I had mail stolen from this post box. Apparently it happens all the time. B of A told me they get…read morecheck fraud claims 10 times a week from people who used this drop box. The post office does not seem to care. DO NOT use this drop box And the people inside are not exactly the most helpful either.

I used to love the post office but I will never again mail something important. They have managed…read moreTo lose 3 very important pieces of mail. They were never returned to me either and yes they had a very clear return address. Now I have another piece I paid $10 to track. It was supposed to be delivered in two days from San Juan capo to fountain valley. It is now 9 days later and it is in Atlanta. Never never again.

I brought the notification about my package , the guy in the front said it's not there and took my…read morenotification note , then I tried to redeliver the package they said they can't and now they emailed me that noone picked up the the package and it has to go back over seas . Horrible service !

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

Rudest experience ever. Went in to drop off a package but wanted to hand it to somebody to make…read moresure I was had everything correct as I rarely ship. I was first in line and one other gentlemen behind me. Finally a postal worker came out, mumbled something, messed around with a stapler and a couple other things.. almost like he purposely did not want any interaction with us, then disappeared and never came back.

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.

Super disappointed in my experience today at the Capo Beach post office with the employee Tram. I'm…read morenot sure if she was having a bad day but she was so rude and it was disappointing. An older lady asked her if she could set something down on the desk and she told her to give her pen back first and didn't say anything when the lady thanked her. Tram wouldn't make eye contact, she was dismissive and short. I wasn't greeted when I walked in or acknowledged when I thanked her and left. She should be kind always but especially around the holidays because you never know what someone is going through. Very disappointing. I'll drive the extra few miles from now on to the Dana Point office instead.

Doheny Park Rd Post Office is the Best! Good, kind & caring…read moreservice! Been going there for 30 years and never disappointed. Please do not ever close this gem of a local Post Office.

Paper Annex is an absolute gem. It is so much more than a paper store. They offer FedEx shipments,…read moreUSPS, DHL, and UPS services, and they are authorized shippers for all of them. They have gifts, stuffed animals, seasonal items, greeting cards, and the highest-quality specialty products you can imagine. It feels like a charming gift shop and a full-service business center all in one. I was there looking for 24-pound legal paper for an important document, and no one else had it. Not FedEx, not Staples, not any of the big-name places. Paper Annex had exactly what I needed. I will never go to FedEx again. They make copies, you can print using their Wi-Fi right from your computer, and they also offer professional notary services, custom packaging, gift wrapping, mailbox rentals, scanning, document shredding, and copy and print services. It truly is a mailbox and shipping center on steroids. For entrepreneurs, this place is a dream. The service is outstanding, the team is professional and warm, and the atmosphere is absolutely precious. Plenty of parking, high-end gifts, and the kind of care that makes you feel like you're in the right place. I absolutely love Paper Annex. This is my new go-to for everything.

A Mistake I Will NEVER Make Again…read more This morning after dropping off my kids at school, I hopped online to see if there was any JellyCat Authorized Retailers in the area as both my girls expressed wanting a certain one for Valentines Day. Luckily, there was one close and it was currently open. I walked in to Paper Annex, there was one gentleman at the counter, I saw where the JellyCats were located, they didn't have any Valentines Day ones out so I asked, (Who I believe is the owner Scott) "Do you have any of the Valentines Day JellyCats available?" He replied "Oh, yes we have them, we have had for some time but, we are not putting them out yet though" I thought to myself (seems odd to not put them out to SELL THEM) but whatever. So I asked. "When are you putting them out" In comes from the back and older blonde lady, who I am assuming is his wife Colleen & she says, "we are not putting them out til the 15th" I Replied, "Oh Weird, I thought it was the 13th as I had seen at some others shops that are not in the area posting about them" She replied, super snotty and said, "well, we are not putting them out til the 15th, people come in and buy them all up and re sell them" (she acted as if she thought I was trying to do that, based on the fact maybe, I'm a husky dude with tattoos and doesn't look like a Jelly Cat collector) "I Replied I thought online that they were out now" She told me "Well, we are putting them out on the 15th" I said ok Left this store and will NEVER return. I am not reseller I am a single, widowed dad of two girls that was trying to get a jump on getting their valentines day gifts early. I hope she's (Colleen) is ok with her wrong and semi discriminatory assumption of me along with her POOR CUSTOMER SERVICE! All good Scott & Collen, I tried to support your small business. You wanted to be rude and unkind. I hopped online to JellyCats website Got what I needed Shipping was free & I NEVER have to come back into your business. Cheers!

This is another location that would benefit from hiring a few more people. Nearly every time I come…read morehere there's quite the line and the service seems slow. I know they handle a lot and I'm sure there's a great deal going on behind the scenes too, which is why I try to remain patient. I appreciate that they have passport services at this location. I also like that if you don't need tracking for a package, you can set it on the counter (without waiting in line) or use the drop box in the lobby, as long as your package is under a certain weight. One last thing is that this parking lot is very cramped. I've seen many fender benders, so be careful!

If this was a private enterprise, they would be out of business. Could not properly process my…read moreautopay (after several attempts and using various credit cards), which resulted in the closing of my post office box. I opened one at the UPS store (which has more convenient hours and better customer service) and put in a change of address -- handing it directly to the postal clerk. That change of address has not been processed 10 days later. This is one business that would benefit from either using robots or hiring trained monkeys because they definitely would do a better job!

Service Treat me really good…read more Thank you so much you'll be back quality Excellent

Very helpful that the UPS store has notary Monday-Friday. The notary was very helpful, nice and…read moreefficient. Thank you very much as I love being able to get everything completed; one stop shopping!

mike the owner operator helped me out with a difficultly large and expensive package to ship he…read morecompletely made it more affordable and went all the way to help me! i wish there were more people in this world like him! his employees are lucky to be around him! i would highly recommend this location

This store is under new ownership and the new guys are super helpful…read more I use this store regularly for my Amazon returns or UPS pacakages. Great hours, clean and well run store with friendly staff.