I used to love the post office but I will never again mail something important. They have managed…read moreTo lose 3 very important pieces of mail. They were never returned to me either and yes they had a very clear return address. Now I have another piece I paid $10 to track. It was supposed to be delivered in two days from San Juan capo to fountain valley. It is now 9 days later and it is in Atlanta. Never never again.

I brought the notification about my package , the guy in the front said it's not there and took my…read morenotification note , then I tried to redeliver the package they said they can't and now they emailed me that noone picked up the the package and it has to go back over seas . Horrible service !

It's okay but too small to make adjustments or mail preparation . The one in Marguerite - the male…read moreAsian employee will yell at you for no reason. Maybe he thought that people have hearing difficulties.

It has been my pleasure to use the San Juan Capistrano Post Office Branch for over 25 years. The…read moreservice is excellent and the personnel are friendly and efficient. Upon viewing the business on the Yelp site, I noticed that the photo is of the Mission Viejo Post office and not the San Juan Capistrano office. Please correct this. Thanks.

Shout out to ROTHY who helped us tremendously for our passport appointment!! Rare to have this…read moretype of customer service nowadays!!! Thanks again ROTHY if you're reading this!!

I had a fantastic experience at the USPS off of Marguerite parkway. Thanks to Rothy and her…read morekindness she made my trip to the post office fast and easy.

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

I don't know what it is but this location specifically really smells like chemicals or plastic…read more Today I walked in and it hit me immediately as I walked in the door. This location has a pretty small parking area, but there's usually open spots. One thing I do really enjoy is that this location is pretty big and I love all the self service options.

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.

Super disappointed in my experience today at the Capo Beach post office with the employee Tram. I'm…read morenot sure if she was having a bad day but she was so rude and it was disappointing. An older lady asked her if she could set something down on the desk and she told her to give her pen back first and didn't say anything when the lady thanked her. Tram wouldn't make eye contact, she was dismissive and short. I wasn't greeted when I walked in or acknowledged when I thanked her and left. She should be kind always but especially around the holidays because you never know what someone is going through. Very disappointing. I'll drive the extra few miles from now on to the Dana Point office instead.

Doheny Park Rd Post Office is the Best! Good, kind & caring…read moreservice! Been going there for 30 years and never disappointed. Please do not ever close this gem of a local Post Office.

A Mistake I Will NEVER Make Again…read more This morning after dropping off my kids at school, I hopped online to see if there was any JellyCat Authorized Retailers in the area as both my girls expressed wanting a certain one for Valentines Day. Luckily, there was one close and it was currently open. I walked in to Paper Annex, there was one gentleman at the counter, I saw where the JellyCats were located, they didn't have any Valentines Day ones out so I asked, (Who I believe is the owner Scott) "Do you have any of the Valentines Day JellyCats available?" He replied "Oh, yes we have them, we have had for some time but, we are not putting them out yet though" I thought to myself (seems odd to not put them out to SELL THEM) but whatever. So I asked. "When are you putting them out" In comes from the back and older blonde lady, who I am assuming is his wife Colleen & she says, "we are not putting them out til the 15th" I Replied, "Oh Weird, I thought it was the 13th as I had seen at some others shops that are not in the area posting about them" She replied, super snotty and said, "well, we are not putting them out til the 15th, people come in and buy them all up and re sell them" (she acted as if she thought I was trying to do that, based on the fact maybe, I'm a husky dude with tattoos and doesn't look like a Jelly Cat collector) "I Replied I thought online that they were out now" She told me "Well, we are putting them out on the 15th" I said ok Left this store and will NEVER return. I am not reseller I am a single, widowed dad of two girls that was trying to get a jump on getting their valentines day gifts early. I hope she's (Colleen) is ok with her wrong and semi discriminatory assumption of me along with her POOR CUSTOMER SERVICE! All good Scott & Collen, I tried to support your small business. You wanted to be rude and unkind. I hopped online to JellyCats website Got what I needed Shipping was free & I NEVER have to come back into your business. Cheers!

Cute place for gifts but definitely don't rent a box and have your mail come here! Soooo many…read moreissues receiving mail since new owners took over. Multiple conversations to try to get them to take mail delivery seriously and not make soooo many mistakes... but it just goes in 1 ear and out the other. No care or concern, no apologies just excuses followed by more mistakes. Really disappointing to know some people can be so horrible and treat long standing customers so rudely!

This is another location that would benefit from hiring a few more people. Nearly every time I come…read morehere there's quite the line and the service seems slow. I know they handle a lot and I'm sure there's a great deal going on behind the scenes too, which is why I try to remain patient. I appreciate that they have passport services at this location. I also like that if you don't need tracking for a package, you can set it on the counter (without waiting in line) or use the drop box in the lobby, as long as your package is under a certain weight. One last thing is that this parking lot is very cramped. I've seen many fender benders, so be careful!

I recently had a very disappointing experience with Nancy at the passport registration office. She…read morewas unfriendly and unprofessional throughout the appointment. She arrived 10 minutes late, then immediately stated that she didn't have enough time to complete the process and suggested I reschedule. This was extremely frustrating and inefficient, especially for a scheduled appointment. I would strongly recommend going to the post office across town instead -- the service there is far more reliable.

One employee helping someone n the computer completely ignoring me. I just have an Amazon return…read more Helpful hint: Look up and acknowledge people n line. Maybe tell them about how long you will be helping the other client. I left after five minutes of being ignored. Sure would have been nice if this place had a self service Amazon return area like other UPS stores. Heading to Dana Point store.

Went in to request two pages be printed. I asked how much and he said $.59 each page or $.69 each…read morepage whatever. Come to find out they also charge you for 15 minutes of using a computer when I did not use their computer so that was an additional three dollars for my two Measly pages. :/

The front desk guy at The DP store did not inform me there would be a $2.35 charge to print a…read moreshipping label... the manager should let all employees know this.... He was not very friendly as well... I will not go there again...

The staff here are super helpful! Parking can be a bit weird, but overall great location on pch! I…read morelove that they have a self service drop off with super helpful instructions! Makes returning really easy!