FIVE STARS! I had to mail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....". read more

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Rudest experience ever. Went in to drop off a package but wanted to hand it to somebody to make sure I was had everything correct as I rarely ship. I was first in line and one other gentlemen behind me. Finally a postal worker came out, mumbled something, messed around with a stapler and a couple other things.. almost like he purposely did not want any interaction with us, then disappeared and never came back. read more

I don't know what it is but this location specifically really smells like chemicals or plastic. Today I walked in and it hit me immediately as I walked in the door. This location has a pretty small parking area, but there's usually open spots. One thing I do really enjoy is that this location is pretty big and I love all the self service options. read more

The Dana Point Post Office, like many others, offers essential postal services. If you've ever wondered what it's like to step into a post office that runs on the intersection of small-town charm and efficient service, look no further than the Dana Point Post Office. Customer Service: The staff at this location are generally friendly and helpful, even during the occasional rush. However, customer service can fluctuate. While some employees are helpful and courteous, others may seem rushed or less attentive; truth. Service can be your typical post-office-grimace you might expect from people who have to deal with long lines and strange package requests all day... 'But not always. Wait Time: Expect the usual midday crowds, but if you arrive during off-peak hours (like mid-morning or just after lunch), you can often get in and out within 5 - 10 minutes. That said, weekends can be hit & miss, with lines that stretch past the front door. For those on a tight schedule, consider the self-service kiosk, which works most of the time, though it occasionally has a mind of its own. Also, you may want to visit during off-peak hours. Ambiance: This branch is clean, well-lit, and far more inviting than the drab, industrial post offices you might be used to. The coastal location might be a factor - there's just something about the salty air and laid-back vibe of Dana Point that even makes mailing a package feel more pleasant. Parking: Ample parking is available, though during peak hours, you might have to do a little circling to snag a spot. It's not a sprawling lot, but it gets the job done, and it's just a short walk to the entrance. For beach towns, easy parking is practically a luxury. Whenever I can, I prefer to find a parking spot away on the main street, Del Prado. This way, I can avoid the hassle of maneuvering around the cars coming in and out of the parking lot. If you're dropping off prepaid packages, there's a convenient drop box outside - perfect for those who need to make a quick stop without entering the building. Overall, while it may not have all the bells and whistles of some of the more modernized locations, the Dana Point Post Office shines in its simplicity and no nonsense approach. For most postal needs, it's an efficient and pleasant stop, with a little beachside charm as a bonus. Overall rating: 3 Stars Food: n/a Ambiance: 3 Service: 3 Value: 4 read more

Long lines, no staff. The pace at which the staff is extremely slow. I would recommend any other business that does shipping.

Worst customer service I've ever experienced. Honestly, I'd understand if I was being rude, but I greeted the worker with a smile and asked how he was and he ignored me and asked what I needed. I was shipping something and he started checking me out and I accidentally pressed the wrong button on the machine and he threw his hands up and exasperatedly said "now I have to start all over again! Oh my god." (It was literally a 5 second redo) And I apologized profusely. Then I paid in cash and he was so annoyed with me and said "cash?? Well, do have exact change, ha, I don't know what you want me to do about this. God, you people." And I just froze because he was so extremely rude. Then he sarcastically says "have a nice day, sorry for the wait everybody!" And I left in tears. We all work jobs, some like theirs and others don't. To decided to verbally abuse a female customer right at the start or your shift or after your break is crazy. There is no excuse for being blatantly rude. Another girl in line refused to go to him because he was so extremely off putting. Never going here again- this place is NOT SAFE FOR FEMALES. read more

US Post Office - This is him, he refused to give me his name. - Post Offices Near Me - Dana Point, California

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USPS in general is going downhill, should be privatized! The Dana Point office never answers the phone and the central call center AI is too stupid to help, frustrating!! read more

Great service. Nice & helpful. Go above and beyond what is expected. Go at the right time and it's not too busy. Great location

This is a beautiful location for a USPS! I came in here looking for a box to ship my mattress in I need it. The clerks are not exactly helpful or happy. I was also going to get a PO box here but the line was way too long. read more

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Judy has been incredibly helpful on multiple instances of delayed mail. So happy she is in Dana Point!.

Very rude employee told me that "this isnt a bank" when I said there were no pens to fill out the forms or label a box when asked me if i wanted to label a box there. read more

Waited in line for 15 minutes and had everything ready for certified mail. Was asked to step aside and let others go ahead of me. Waited another 20 minutes when the job should have taken 10 minutes to complete. They are trying but either increase price and staff appropriately or put another system in place. read more

I love this post office. Clean, spacious, line is minimal and never run out of packing materials at auto shipping center (flat rate envelop, box, mailer...etc) The collect box near auto shipping center rarely jammed (prolly only like 1 out of 50 times, in Garden Grove the boxed jammed rate is 50% after hours!!!!). People who work here are extremely nice and willing to put extra effort for their customers. I had multiple times they took my bag of packages to drop in the back instead I just leave them at the counter or drop box. Always efficient service, even though due to the demographic of DP, people needs extra assistant in shipping packages or letters. But most of the time there were always more than 2 staffs and line never get too long. Most parcels you sent out in the morning can already be tracked online in the evening while other locations usually take more than 1.5 day to have tracking updated to the website. Parking is small but never had problem finding a space. Prolly the only thing I like about DP is the POST OFFICE. read more

I love this USPS location! Always clean and efficient. The staff is super helpful and the introduction of the self-help kiosk really cut down on the time spent waiting in line. read more

the managers at this office are awful now. i cant stand this post office. Chris abrupt yelling at you when ever he feels like it. acts like your bothering him when you call.. lazy does not want to help in any way. Judy the head postmaster same in a big hurry,unhelpful, unprofessional,inept, yells at you rude nasty. and Stephanie another one with anger issues. they all need to go. they are ruining this office. they are incapable of being helpful, professional or patient and caring. thank god i dont have to call over there much. i dread it . they all need to go and usps needs to get better help/management over there. until that happens i wont be using them. its all a disgusting display of work ethics. read more

This is a very efficient helpful post office. We have lived in Dana Point for 4 years and never have to wait more than a few minutes - NO LONG LINES, EVER! The employees go out of their way to be helpful! read more

The Dana Point post office have a bunch of thieves working for them. I have repeatedly gotten tracking numbers that say "left at front door, delivered". This has happened over and over again. I am going to call the police. What is the difference between someone coming to your home and stealing, or taking things off of your property; or keeping the mail for themselves! They are also never responsible. People, this is a government offense! Mail being stolen. We have now have a video system set up. Let them tell us now it's been left at the front door! read more

I'm a business owner here in Dana Point and have not been able to access my mail from my mailbox since I moved in. I have requested a lock change now for the 3rd time. I dont understand what the issue is but when I brought them in the first time complaining about them not working, I was told that the carrier went out and changed them, and I again told them they do not work. This entire transaction was full of attitude from the manager, like I'm clearly a bother and I must be wrong and wasting his time. So they claimed they sent out another work order. So then I pick them up today (mind you this has already been a month process) and go straight to work to check. They dont work AGAIN! This time I took a video because, frankly, they act as if I enjoy wasting my time and theirs to come in and complain about the stupid keys not working. I went straight back to the post office, obviously upset. Again, the manager was rude stating that the carrier has now gone out 2 times and changed it. Even with the video proof of the keys NOT working they are claiming the job has been done?! I am very capable of working a key into a lock, thank you, and the fact that they rather treat me like a nuisance or an annoyance then look at the proof I am LITERALLY SHOWING YOU and solve the problem has me at a complete loss. Even writing this I still have no idea how I am going to get access to my mail instead of having to put it on vacation hold every month. I left the keys for the 3rd time. I would change the freakin lock myself if I could, trust me on that. The whole point of me having access to my mailbox is so I DON'T have to go to the post office. read more

I don't live around here I came for a passport appointment. Lisa was the sweetest lady ever! Very helpful and kind best service I have ever had at a post office! read more

As I was rushing to drop off a package at the post office, this magical man working for the United States Postal Service pulls up on the side of the road of Pacific Coast Highway, scans a package for me, and drops it off just in the nick of time. The man with brown glasses and long hair needs a raise as soon as possible! read more

I am updating my review and lowering my rating from four stars for two reasons. I honestly believe that reading is not a requirement if you want a job as a postal carrier for this area. 1. On two occasions, I placed a one week mail hold. I added in my instructions that the post office is not to deliver my accumulated mail and I will pick it up from the post office. Well guess what happened? My mail continued being delivered while I was gone. Imagine my surprise when I thought I would check my mailbox and found it full of mail. I went to the post office to see if any mail was held. Nope, it was ALL DELIVERED!!! What is the purpose of a mail hold then??? 2. Lately I have been receiving someone's mail. Our names look similar but this other person lives a few blocks away. I placed this person's mail in my mailbox with a note to the mail carrier that the mail doesn't belong to me. The carrier picked it up but delivered it back to me a few days later! THREE TIMES!!! And it's not like one piece of mail. It's a stack of mail! If these issues continue then I will definitely be contacting their customer service number. Geez, no wonder the post office is having financial difficulties. read more

US Post Office - Collection times. - Post Offices Near Me - Dana Point, California

Lisa, the lady helping me out with my passport application was EXTREMELY helpful and super nice! She made sure to listen to every question I had and answered everything. She also made sure I understood her before moving on! She was time efficient while simultaneously being helpful! Thank you to Lisa for making my first ever passport application a very quick and easy one! read more

The staff here moves at a snail's pace. That is why there is always a line. And customer service skills? Pretty nonexistent. Today, instead of handing me my receipt, the guy just dropped it in front of me. I guess he could not be bothered to stretch his arm any farther. When I looked at him to see if he was going to apologize he was gazing out the window. I was already forgotten. By the way, this was after it took him just under four minutes to put two stamps on two envelopes. Here is a direct quote, "Now where did I put my stamps?" read more

Agree with most of the listed negative reviews about this PO. I have been in DP for 20 years and it is never a pleasant experience to visit this location. The wait is always long even with short lines due to slow staff response! They are lazy, unfriendly and totally unhelpful. They clearly do not understand how they are only working to serve the public interest. Avoid this location at all costs and hopeful this place will close with the downtown renovation project. read more

Tran has the most horrible customer service I didn't know I had the wrong box and she was so rude about it

I have a camera on my door and I caught one of the employees for this USPS throwing packages to the ground like it was nothing. He looked annoyed and clearly had no concern for what was in the packages. I was shocked when I saw the footage and will happily provide it to the business if they would like to review it. Absolutely disgusting behavior from someone delivering purchased goods during a pandemic. 2 added stars for the woman who takes photos for passports though, she was so friendly and had a good sense of humor, very personable and kind. read more

I think this post office is the best! The people working behind the counter are smart, fast, friendly and helpful. Yes there is usually a line but it always moves quickly. I have forgotten tape before and they have offered me some. I'll ask for fastest or least expensive box or envelope to use and the are quick to give me the best option. 5-stars are deserved! read more

A woman was outside video taping patrons coming and going into the post office. Unbeknownst to me I had no clue why there was a person video recoding could have been for the post office until i walked out and asked nicely why she was taping me. I can't recall exactly what she said but she basically said it was her 1st amendment right, it was government property, there were other cameras located around the area taking video of me and it was her right. I then said I didn't give her permission to video me or to use this video she said it was government property (it's federal) and I said gosh did I do something? I'm not trying to cause issues she said well your speaking with me said it was game on for her. I said but I told you i don't give you permission she again something sorry not by verbatim but she could it's public property. I clearly was confused. I asked her where the video would be aired she said I can't tell you. I said who are you with she said some type of press. I did tell her I wasn't trying to cause issue and I remained calm or I think I was cuz I was confused. I said to her did I do something to you cuz I felt violated. I decided to go inside to get answers and the post man just shrugged it off like it's public property and she can video. I guess what would have been nice is a heads up from my local city post man to tell me yea just avoid her instead he said it will be aired on the internet. No compassion or concern for his customers. He was more annoyed I was wasting time. Gosh Dana has gone down hill not looking out for us. I guess asking questions makes us dumb in a society filled with unhappy people. I don't feel comfortable going into my post office that's for sure. read more

Tran Nguyen the most rudest lady I have ever met at a post office . I went to go pick up my mail and she proceeded to tell me she had nothing , which I told her that was inaccurate because I had spoken to a representative that morning about the location of my mail and they had confirmed that it was in that location. At that point she looked irritated that she had to go back and look for it . When she finally came back to give it to me she started arguing with me how I had a tone in my voice and that she didn't like my tone of voice when before I even stepped up she was already with this negative attitude with the person before me... I litterly had to tell her I didn't have time to argue with her that I was just there for my mail... this is when she stopped ... not only not professional but I don't get how some one will stand there and go off a rant about what she tough and this and that while there was 8 other people just looking at her and waiting for her . I'm sorry but telling a person if they could double check is considered rude then mad oh man ... she honestly needs an attitude change looks like she hates working there like I said the lady before her was super sweet and she was just responding to her like she was dumb ....this is the second time I bump into this lady at the Usps she's always grumpy but this time I can't believe she was there trying to start an argument with me simply because I asked her to double check .. I AS A COSTUMER SHOULDNT HAVE TO ASK AN EMPLOYEE TO STOP ARGUING AND BASICALLY LET ME LEAVE WITH MY THINGS AND GO ON MY MARRY WAY . read more

They are the worst. They've always been lazy. But lately they've been misspelling my street name. I called national headquarters and they said it has to be corrected in dana Point office. I knew that would be a joke. I came in and got Lisa. She tried to give me brush off by saying they didn't do it. I told her the national office said they did. She said I had to talk to postmaster. She said he's on the phone though. I said I'd wait. She said could be hours. I said I'd wait. She took my name in case I left and told me wait in lobby. I've been here about 1/2 hour. By the way the national p.o. headquarters told me to call dana Point. After the phone rang about 50 times it said their mailbox was full. This is the laziest place in the world. read more

THIS IS BY FAR THE WORST POST OFFICE I HAVE EVER BEEN TOO! Every Single Employee that I spoke with was rude and very flippant. I voiced my concern about how rude the employee was and I was told to go else where..... HAPPILY I DID JUST THAT! This Branch of the postal service is the reason that people are choosing alternatives to having to come to branches like this. If these employees don't like their jobs then go find other ones!!!!! We shouldn't have to pay the price because they hate their jobs! read more

Very super friendly. Absolutely love this place. Just came back from writing a terrible review for the post office in mission Viejo. After being treated terrible in the mission Viejo location my family and I came to this location to renew our passport and Lulu ( I think is her name ) the passport helper or agent was one of the friendliest persons I've never meet and she definitely needs to be acknowledged for her hard work read more

Best P.O. around. The employees have always been courteous & patient with everyone I've witnessed them encounter. Sometimes the wait is long, it is a post office. Sometimes the customers are rude, but not the employees. I've enjoyed coming here for almost 15 years & my kids enjoy it too. read more

Pros on the way home. Cons mean postal dudes. Seriously re passport center rocks and is way easier to one stop or I'd the hours are ok, they have a lot and decent folks nor beware anyone with a hand brace cause injury equals short temper read more

US Post Office - Post Offices Near Me - Dana Point, California

Lulu in the passport office helped us get our passport for our daughter , she was helpful and friendly , will def tell our Friends to use this office ! read more

Whoever the women with curly hair is, Is a real piece of work. We couldn't even ask a question before she was snapping at us for coming in to ask a question about passports after 3pm. Be cautious. read more

92624 postman Braden is rude most often. He passes my mailbox often with no delivery because a truck is parked near and yet not in front of my mailbox. He yelled at me as if it were my fault and I have a note on my mailbox to NOT PARK THERE. There is nothing else I can do to stop anyone from parking there. My stop is 2 stops short of the corner of Estrella/Del Mar where Branden turns off his truck to chat most days for approx. 1/2 hour and then passes me by because he is too lazy to get out of his truck. Every time I drive out I see his truck stopped at others to chat. It is no wonder our mail is delivered after 4pm and as late as 6pm if at all. I miss mail about 2 days a week because of Branden's social schedule. Fix him. Branden rated 0 zero on his customer service skills. read more

Love this post office. And, wondering what happened to the grocery store advertisements this week?

I needed to overnight something to Northern California, and was told that it probably would not get there overnight. Ok, what's the best option? 3 day. Ok, that was 6 days ago, and somehow the letter is still in LA...:I could have driven the letter there myself. What a waste of time, and I may lose the house I'm trying to rent. Update: I just tracked my letter- the idiots sent it to North Dakota, and it arrived there the next day. Oh, but they couldn't get it to a place in the same state overnight. Never again! read more

Always avoid staff because they are so rude!! Self kiosk is the way to go. Had 5 packages with tracking # not ship until 3 days after I dropped them off. To avoid this situation the next time I had to brace myself and talk to the customer service. Walked up to the counter with my tracking numbers and asked "can you please help me track these packages". As a response, the 6'2 big man points his nose up in the air, crosses his arms, shakes his head like a 3 year old throwing a tantrum and looks away. WTH? read more