Genuinely impressed by the level of customer service. The team is thoughtful, professional, and handles everything with quiet confidence and care. It's refreshing to experience service done this well. read more

I had such a great experience at this UPS Store! From the moment I walked in, the staff were welcoming and super helpful. They made everything so easy and stress-free, and I really appreciated how patient and kind they were. I've been to other locations before, but this one really stands out because of the excellent customer service. They were quick, efficient, and handled everything with care. It's not often you come across such genuinely nice people these days--this place definitely deserves 5 stars. I'll absolutely be coming back and highly recommend it to anyone who needs shipping or printing services! read more

Very nice and very helpful inside. They make it very quick and easy! This is my go to UPS

Very easy and quick! Staff were super friendly, efficient and helpful. Definitely my go-to place for shipping and printing!

The manager is so unbelievably rude! I'll never return to this location. They are so much nicer in Laguna niguel and Laguna beach. I can't believe someone whose business is customer service could be so rude for no reason. To a customer more than willing to pay for supplies to ship! He condescendingly assumed I didn't want to pay? What an absolute weirdo. How is he not embarrassed read more

great new owners loved my experience with them; very helpful and kind!! I went in needing help with notery and they helped me so much

Love the convenience and kindness of everyone in the store. Very helpful with all my returns and many, many shipments from various places. Thank you guys & ladies!!! read more

I give this store -5 stars. I just tried to print a label, and the guy was really rude. Saying over and over again that they only print out of convenience. If it's not a PDF they can't print it. They can't help and that's not what they do and going on and on about how difficult it is to get the job done. I will not be going here anymore. read more

The UPS Store - Shipping Centers Near Me - Dana Point, California

I've been going to this location for over five years and I have never had a problem with anybody who worked there, they're always friendly and courteous and fast to help you. I always go to drop off packages, usually for UPS that were prepaid. read more

The is extremely rude. know if he's having difficulties in his life, but certainly takes it out on the customers.

The guy in the store said he couldn't give me a piece of tape for my box, but said he'd be happy to tape it up if I gave him a few bucks. I bought tape for $5+ instead, but next time will drive the extra distance to the one by the sushi place -they are so friendly there. Hope these folks get replaced by kinder people not looking to nickel and dime us. Disconcerting. read more

treated terribly and rudely for no reason, been going here for years and with my family. I will never use any UPS again because of how rudely and horribly I was treated. I asked to print a label with a QR code (which they offer and is totally normal) and the guy got mad because he wasn't making the sale, and was extremely rude and condescending. this guy should not be around any person. read more

I was wondering why this place has such lousy reviews. They actually earn their bad reviews. I went in there this morning and asked for a notary to acknowledge my signature. The notary was so rude I went elsewhere. Do not waste your time going to this lousy upstairs store. read more

Do NOT use this UPS store location! We have had so many issues with them over the last 8/9 years but had to go to Gelsons &CVS so we dropped our packages off here. On Wednesday of last week. They began their tracking journey yesterday. 5 days after drop off!!! Seriously people, spare yourselves. Go to the one on PCH by the post office read more

The previous owners were good, the current one? Not so much at all. The first horrible experience I've had was when I first stopped by, I came in with a package that needed a QR Code to scan for them to print a label. The owner looked at me in a condescending manner and asked me "What is all this?", looking at me as if I was stupid. I had to explain to him that they'd have to scan the QR Code I provide so they can print a label for it and then I can drop it off with them. It felt like it was an inconvenience for him and afterwards, he said "Ohhh, ok, that's a first." I then replied with, "We all learn something new everyday." Tit for tat. Afterwards, I dropped in a few times wherein I was just in and out and dropped off packages, no problems. The second time was when I dropped off a package and he was talking to a customer about his trip to Barcelona. I mean, cool you've been to Barcelona, that's awesome. It felt like, again, I was an inconvenience for him, trying to drop off a package, while he was having this wonderful conversation about how he loved Barcelona. Not one bit did he excuse himself from his conversation to actually do a job that he's supposed to be doing. He gave me a receipt, didn't look me in the eye one bit and just carried on with his conversation. As I walked out, I can still hear him talking about Barcelona and that honestly, made me scratch out going to Barcelona on my travel bucket list. Thanks condescending UPS owner. The last straw was when I came in to drop off a UPS SurePost package and the associate that was assisting me didn't even know what it was. She kept telling me that they wouldn't accept it. I've dropped off countless UPS SurePost packages with other UPS branches with no arguments at all. She accepted the package anyway and said she could drop it off when the USPS Driver picks up their package. I had to call a few hours later and explain to them about UPS SurePost which was a service that is stated on the UPS website, which she claimed didn't exist. Clearly, it all comes down to the owner, who most likely didn't know about UPS SurePost and never trained their employees about it. It really all comes down to the owner who was totally full of himself with no regards to customers in front of him at all. Well, sir, if you focused on training your employees more and going to therapy to fix that snarky attitude of yours, maybe, just maybe, you wouldn't drive customers away. This place is a mess and I'd suggest going to the UPS by Gen Kai if within the area. read more

I can't believe someone could run a store this poorly, treating customers like they just don't matter. No wonder the employees are horrible, They learn it from Wade, the owner!! Not helpful AT ALL!!! Such rude people working there its crazy! Never coming back even though its convenient for me! read more

Wade is super awesome. I get excellent service every time. Quick and easy, kind and friendly.

This was the worst experience I have ever had in a UPS store on 2/2/21. Wade was the rudest human I have ever encountered. He being the owner was condescending and not helpful at all. I have 2 other UPS postal board at UPS stores in San Clemente and Laguna and had the best friendships and business experiences with these. He was not willing to help me with taping 3 boxes being returned to Amazon. He didn't want to insert my return labels on each of the 3 boxes. DO NOT EVER take your mail, packages, buy any of his products. Steer clear of this store, owner, Wade Zoroya and staff. Despicable people and staff!!!!!! Warning! Oh boy don't ever give him your business. Go to another UPS store! Highly recommend San Clemente & Laguna read more

I needed a big item shipped and was trying to reduce the cost as much as I possibly could. I had no idea how much shipping prices were and I was about to lose the sale of a purchase due to costs being so high. Cole provided me with the most exceptional customer service and beyond exceeded my expectations. Not only did I get what I needed shipped, but it was way more cost effective than I could have ever imagined. read more

I visited this store for the first and last time the other day. I normally go to the tiny parking lot store in Dana Point, at PCH and Amber Lantern, where everyone is terrific. This day, I was headed the other way and decided to take my Amazon returns to the store in Monarch Bay Plaza. It's funny, I didn't even know the name of the guy who met me at the door, but thanks to all the other one star reviews, I do now. I'm pretty sure I had the unpleasant honor of meeting Wade. Because I had been saving up my returns, I had quite a few. I counted myself lucky to have found a grocery cart near my car and loaded it up with my boxes. As I approached the door, a man, whom I now assume was Wade, opened the door and announced to me, without even a hello, that Amazon didn't pay them to help customers bring in boxes. I asked if I could bring in the cart and he said no. He told me I had to bring each box in. Now, my spine is fused from my S1 to my T10 and I am not allowed to carry heavy boxes. One box was heavy and I did get it out of my car and into the cart but figured that was all the heavy lifting I would have to do. As I'm carrying in the boxes I told him I had had back surgery and offered to show him my scar as proof, since I figured lots of people tell him about their backs. He said no thank you and told me there were plenty of other stores I could go to. Gosh Wade, how kind. Towards the end of my visit, the girl who was helping me, told me I would need to buy tape because she needed to tape shut two boxes. Since I just wanted to leave, I told her okay. She said the charge for what I assumed would be two pieces of tape was $4.31 and asked if I had any cash, which I did not. I was informed that the minimum charge at this store was $5.00. Wade told her to just go ahead and charge my card so that I could be on my way. Gee thanks Wade. I must of still been in shock because I forgot to ask for the rest of the roll of tape, since I assume that's what I must have bought for my $4.31, before I left. A couple of days later, I went back to my usual store and told the guy who always helps me what happened at this store. He was stunned. He also had never heard of the policies Wade had informed me of. I'm giving this review one star for the girl who helped me out and zero stars for Wade. You're right Wade, there are other stores. I won't be darkening your doorstep again. PS. Wade, kindness goes a long way. You should try it sometime. read more

The manager working today was feeling rude. As soon as I walk in without even hello, he says that my Amazon return was not good because my box was not taped closed. I asked if I could borrow their tape to close the box and laughed in my face, he said "I can charge you to put tape on it. So I took the unit out of the box and he said no you have to leave it in the box. My box is kind of thrashed from how I opened it so I asked "will you put a new box in it for the charge to or us or are you just charging me for the tape?" His immediate reply was "I don't need the sarcasm. You can go somewhere else" and kicked me out. I'm not one for confrontation so I just left. Even if I didn't say anything, I'd be concerned, my product would be returned to Amazon. Safe to say, I'll return my Amazon products through different means other than UPS read more

The entire team at The UPS Store in Monarch Bay Plaza are outstanding. They are fast with a very efficient computer packaging & labeling system. The store is sparkling clean with parking right out front. Highly recommend this particular location. M. Covalt read more

Really terrible service. I normally like to support local businesses but it seems like they are really struggling, overcharging on supplies and also the employees and manager seem miserable there. If you're that miserable with a job, don't take it out on the customers or have it be at the expense of customer service. Go any where else or use the ups pick up service. Not coming back here. I strongly suggest anyone not satisfied with this location send a message to globallocator@ups.com and provide feedback of their experience. Make sure to reference Location ID: 64299 read more

They are so sweet and helpful! I took some things to ship there for a business order (which was fragile) and the girl at the front was beyond helpful and talked me through the packaging, etc. Will definitely be shipping things from here from now on! read more

Ridiculous. Horrible. Rude. Wanted to charge me $1 for a piece of tape to seal a box. Only had a credit card and they then wanted to charge me $5 for the piece of tape due to their minimum. I let the counter person know that I use their services at least 1-2 times a week -- I figured they would give me a piece of tape since I am a regular customer. They could have easily looked me up... Nope. Never will use them again. read more

This is one of the worst customer experiences one could have in our beautiful beach town. Wade, the owner, should not running a service business. His attitude is always rotten. He is a smart ass when asking for help. When I confronted him about his attitude, he responded with, "I have a direct personality. Sorry about that..." I'm not going to get into details/examples as there are many, but would rather warn people about going there. I will never again. I'd recommend the other UPS Store in Dana Point. Next to Gen Kai. Very kind and helpful in every regard. read more

The kid had headphones in the whole time he was helping customers, horrible service. Never going back here again.

This place is the worst. I walked in there today with an amazon return. The girl at the counter was rude right away. She said you need to completely package in a box. Amazon instructions told me not to as it takes up less room not to. A jr. manager stepped in named wade or something and was just as bad. He said amazon doesn't care if you return that they are a multi-billion dollar company! He also told me that amazon had lied to me. I called another ups and took it there. This location in monarch beach needs to be shut down or clean house. I told wade I'd pass his comments along to amazon. He said go ahead and then sarcastically - have a nice day. read more

Rude staff, horrible service and dirty store. Probably the snarkiest and worst service I've ever had. read more

Friendly and helpful staff. I recommend them for your packaging and shipping needs. I ship out a lot of packages. They've helped me promptly and with a smile! read more

I felt compelled to write a review today about the excellent customer service I received from Max and his supervisor (a female) when I called in because Amazon did not receive a return I had returned to the store. They went above and beyond to help me. I was honestly shocked. I didn't have my receipt because I never get one because it's scanned and the tracking number is there above the QR code. Lesson learned. Always take the receipt. That being said, even if I don't get the money back from Amazon the UPS Store here did go above and beyond. Thank you! read more

Wade and his staff are always upbeat and helpful. I have a PO Box here and they always recognize me and get my mail quickly and efficiently.

Update: I gave this store another chance, just for a prepaid dropoff, and the owner was friendly and helpful. I believe in second chances - we never know what a person might be going through. read more

Everytime I have come to this UPS store there's a gentleman who is so condescending and so belittling in his tone I will never come here again Yes maybe I should have seen on the label that I had to print the label but everything he says is just dripping with disdain and it's just rude and it's no customer service to talk to somebody like they're an idiot and he's done this on multiple occasions with not only me but also my employer. He needs to learn what customer service is because he has none. read more

Horrible customer service! You can tell immediately that this is a poorly run franchise by the attitude and demeanor of the staff, especially management. They constantly try and up-sell on boxes, bubble-wrap etc. when unnecessary and is extremely unaccommodating and unhelpful if inquiring about simple things like shipping time and tracking. Sadly, I'd rather give a corporate store my business. I hardly give bad reviews, but this place is too terrible not to. read more

5 Stars great service! Wade the owner is super friendly and staff always saying hi and ready to help. I do all my shipping here and Amazon returns. I can just show up with whatever I have to ship and they box it up and label it! Lol unlike the post office they let me use their packing tape too. read more

Bet more courteous UPS store I have EVER been to. They meet all my office and postal needs with a smile. The line is quick, I have never had to wait- as the team is great at multitasking. They remember clients name and our 'usual; service request. The follow up is unbeatable. This is your place to get in and out and trust you are in good hands. read more

The owner and lead female and condescending and consistently rude. multiple times and over multiple years they are just mean and refuse to treat their customers with common courtesy read more

avoid this location at all costs! the owner/manager has a napoleon complex who doesn't understand customer service. if you're going to make the "logical" business decision as a shipping store to not let me use a piece of tape to ship my package, then communicate this rather than be a complete asshole about it and tell me to leave. another option would be to let me pay for a piece of tape? but i guess that is too complicated for such a simpleton. this store is an embarrassment to dana point. id rather walk my package to egypt than ship with these guys. with love, karen read more

I had a great experience. I had no idea what to do except haul my friend's Amazon stuff to this place. Caitlyn and her colleague where helpful, polite, fast and interested in finding the most cost effective options. Well done! read more